Room, 2 Double Beds, Non Smoking | Iron/ironing board, free WiFi, bed sheets, alarm clocks

Reviews of Americas Best Value Inn Webster City

2 out of 5
Americas Best Value Inn Webster City
1700 Superior St, Webster City, IA

Reviews

6.6
Rating 10 - Excellent. 32 out of 125 reviews" "
Rating 8 - Good. 30 out of 125 reviews" "
Rating 6 - Okay. 23 out of 125 reviews" "
Rating 4 - Poor. 17 out of 125 reviews" "
Rating 2 - Terrible. 23 out of 125 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from New Front office on Mar 2, 2024
Thanks Juan for the good review. We are happy you enjoyed your stay. We hope to see you soon.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from New Front office on Feb 1, 2024
Thank you very much. We are happy that you are happy. Your satisfaction is our goal. We hope to see you soon.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from New Front office on Feb 1, 2024
Thank you for the great review. Your satisfaction is our goal. We hope to see you soon.

6/10 Okay

Dale

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Might want to call an exterminator. Otherwise clean. Staff was friendly.
Stayed 1 night in Jan 2024
Response from New Front office on Jan 28, 2024
Your satisfaction is our goal. Hope to see you soon.Thanks

10/10 Excellent

Lilly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from New Front office on Jan 28, 2024
Thanks for being our guest. Your satisfaction is our goal. We hope to see you soon.

8/10 Good

joaquin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet room
Stayed 1 night in Dec 2023
Response from New Front office on Dec 12, 2023
Thanks. We are glad you're our guest. We hope to see you soon.

6/10 Okay

nathan

Disliked: Amenities, property conditions & facilities
It is what it is. A cheap inn/hotel. It was fine but not for families. It was just me passing through looking for something simple. It didn’t have a bed comforter though and while when I checked in I likely could’ve got one I couldn’t later on. Some broken trim and it’s old but did the trick
Stayed 1 night in Nov 2023
Response from New Front office on Nov 8, 2023
Sorry to hear this. We wish you had brought it to our attention. We are here to serve and to ensure that our guests are satisfied, happy and comfortable. Your satisfaction and comfort is our goal.

2/10 Terrible

Lisa

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The 1 time I should have trusted the previous reviews! Unpon arrival, no one at front desk so we called the number and the portable phone was sitting right there, no one even had it. We ended up calling the complaints only number just to get someone in FL! Finally someone came out, we were tired so willing to let that go. Headed down the hall and the smell in the halls was so bad we couldn't even figure out what it was! Finally made it to our room and it was FREEZING, there was no heat on in the room, it was 29° outside. I was over it all and we left. Of course no one at front desk so we just left out card. And now the hotel doesn't want to refund us our money back!! Stop yourself, do NOT stay here!!
Stayed 1 night in Oct 2023
Response from New Front office on Oct 30, 2023
We are sorry to hear this , but non of this happened. There was no check in, and the third party refunded. The hotel is sparkling clean and maintains good hygienic conditions. We guarantee guests satisfaction.

6/10 Okay

Denise

Liked: Cleanliness, room comfort
Disliked: Staff & service
First time ever we didn't see a customer service person the whole time we were there. We did have reservations. Upon arriving there was a note to please call this # which we did, spoke to a person who told us where we could find our room key which worked well. Obviously someone had set out breakfast in the am but again we saw no one just placed the room key on the lobby desk when leaving. Enjoyed the heat lamp in the BR, nice frig and comfy bed and pillows. Towels on the thin side. Roomy room except for the bathroom. No real butter only 'European style blended butter'. Orange juice tasted off but apple juice and rest of breakfast was good..
Stayed 1 night in Oct 2023
Response from New Front office on Oct 18, 2023
Thanks for coming. We had many guests the previous day, all the staff on ground were involved with House keeping and laundry at the time. Sorry, you didn't see the staff. We hope to see you soon. Your satisfaction is guaranteed .

4/10 Poor

Darcy

Stayed 1 night in Oct 2023
Response from New Front office on Nov 8, 2023
We wish you had told us anything that didn't meet your expectations , because we are here to serve and to ensure that our guests are satisfied. We give 100% of our resolve for your comfort and happiness. Guests satisfaction is our goal. We hope to see you soon.

2/10 Terrible

mark

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from New Front office on Nov 8, 2023
Sorry; but we are not sure what influenced your opinion. We wish you had shared your misgivings with us, because we are here to serve and to ensure your satisfaction, happiness and comfort.Your satisfaction is our goal.

2/10 Terrible

Kristil

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Took 45 minutes to check in to a dirty room and 15 minutes for it to be cleaned with no top sheet or comforter Waited 15 minutes at the front desk for someone to come check us in Wanted to leave but the check in person didn't know how to issue the refund which was charged to us through Expedia and again at the site TERRIBLE!
Stayed 1 night in Sep 2023
Response from New Front office on Oct 17, 2023
Sorry to hear this. You will never have such an experience again. The staff on duty had an emergency. The replacement for her shift was still on her way when you arrived. Our rooms are clean and perfectly set for guests. Your satisfaction is guaranteed.

8/10 Good

Travis

Traveled with family
Liked: Staff & service, property conditions & facilities
Good hotel
Room was good. Beds were comfy. Overall good. Only issue was house keeper stole money out of my room. Was told that person was fired.
Stayed 3 nights in Sep 2023
Response from New Front office on Sep 13, 2023
Sorry to hear this. Guests satisfaction is our goal. We are determined to achieve guests comfort and happiness.Thanks for the commendations. We hope to see you soon.

10/10 Excellent

JAMES

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from New Front office on Sep 8, 2023
Thanks for the great review. We are working tirelessly towards an even better experience. Hope to see you soon.

2/10 Terrible

James

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No Internet, no coffee pot, no drinking glass, faucets barely functioned office computer not working upon arrival
Stayed 1 night in Aug 2023
Response from New Front office on Aug 27, 2023
Sorry to hear this. Please we humbly invite you back to check out our unbeatable new management. A visit will convince you.

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean & cozy. Staff was amazing! We will definitely stay here again if we are in the area.😊
Stayed 1 night in Aug 2023
Response from New Front office on Aug 27, 2023
Thanks. Please come back, a new and exciting experience, awaits you.

2/10 Terrible

Scott

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth it.
Not a great place to stay. We showed up at 1030 pm and door was open. The room was not clean. Claimed to have free breakfast and there was none. Would not book there again.
Stayed 1 night in Aug 2023
Response from New Front office on Aug 27, 2023
Sorry to hear this. Please come back and experience our new management. A visit will convince you. Your satisfaction is guaranteed.

2/10 Terrible

Lee Anne

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I think I would have felt more safe and comfortable if my husband and I stayed in our car. There was no one around to check us in, other room doors were wide open with a strong smell of cigarettes and marijuana. Very sketchy people hanging out in the parking lot. There was nothing available at the "free breakfast" and the garbage cans were overflowing with stinky garbage, spilling onto the floor. I didn't even want to take a shower or use the toilet because the bathroom was so dirty.
Stayed 1 night in Jun 2023
Response from New Front office on Aug 27, 2023
Sorry to hear this. Please come back and be a testimony to our brand new management. Your satisfaction is guaranteed.

2/10 Terrible

Terri

Disliked: Cleanliness, property conditions & facilities
I have nothing positive to say about this facility! Dirty and smelled of smoke even though it was a smoke free facility! Cigarette burn marks on many surfaces ti the room. The first room they gave me was dirty and the linens had not been changed. Urine left in toilet so bathroom had not been cleaned! No tissue and only a quarter roll of toilet paper. The windows look like they hadn’t been cleaned for months. Carpets had not been vacuumed. Air conditioner was held together with painters tape. The room smelled bad. No soap or shampoo. No coffee for the coffee maker. Refrigerator was dirty and drinks from previous occupants were still in it. The microwave was dirty and smelled like burnt popcorn. Door stop had fallen off the door and was lying on the floor! The second room I moved to was an improvement but the carpet had not been vacuumed. The bathtub was so slick on the bottom I almost fell. Had to use a towel in order to stand and take shower. They offered a news paper at the desk but the same ones were there from I checked in and never updated they were 10 days old !! Not much to chose from at their breakfast that was included. The staff said they were having to use their own money to keep it supplied. Grounds were unkempt…tall weeds, broken down furniture and litter all around. Ice machine stopped working three days before I left so I had to go get my own ice at the gas four blocks down the road!! I stayed there two years ago and it has become a dump!!
Stayed 9 nights in Jul 2023
Response from New Front office on Aug 27, 2023
Sorry to hear this. Please come back. You will be satisfied, and surely you will shower our new management team with praises. A visit will convince you. Your satisfaction is guaranteed.

2/10 Terrible

Miriam

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
There is a bed in the room. TV didn't work, called right away. They couldn't fix it 3 hoirs later they said sorry. Coffee maker in room had no cups, or the container to put the coffee in to make it. Funky smell and extremely muggy in the room. Breakfast was make your own waffle and coffee with no cups. No safety lock inside off toom, we moved a chair in front of door. Ice machine doesn't work. You've been warned, stay at your own risk.
Stayed 1 night in Aug 2023
Response from New Front office on Aug 27, 2023
Sorry to hear this. Please come back. You will be thrilled with our brand new management team. Your satisfaction is guaranteed.

4/10 Poor

Anna

Stayed 1 night in Jul 2023
Response from New Front office on Aug 27, 2023
Sorry. Please come back and experience our brand new management team. A visit will surely convince you. Your satisfaction is guaranteed.

2/10 Terrible

Brian

Stayed 1 night in Jul 2023
Response from New Front office on Aug 27, 2023
Sorry. Please come back and experience our brand new management team. A visit will convince you. Your satisfaction is guaranteed.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find.
Stayed 1 night in Jul 2023
Response from Front office on Jul 17, 2023
Thanks for your good observation. The hotel is truly in the reach of everything, and in a peaceful, safe and welcoming environment .

4/10 Poor

Bruce

Disliked: Cleanliness, staff & service, property conditions & facilities
We had no shower curtain the tub was dirty I had to go get a shower curtain and ended up putting it up myself. Continental breakfast consisted of waffle and cereal they had no plates to put the waffles on.
Stayed 1 night in Jun 2023
Response from Front office on Jul 17, 2023
Sorry to hear this. There was a medical emergency with the staff on duty, which created panic and unforseen circumstances. We care for our guests by keeping very clean rooms, environment and scheduled continental breakfast . We will make it up for you when next we host you. Please accept my regret and deep apology.

4/10 Poor

Donna

Business traveler, Traveled with pets
Disliked: Cleanliness, property conditions & facilities
Nothing Unique, and at first did not feel safe. Rooms dirty, old, trash overflow in the breakfast area....staff was not very professional...seemed everyone smoked and cigarette butts everywhere..But they were friendly....But the place needs some "real work" Would not reccomend to anyone, and would never stay there again. When I went to check out, the person at the front desk, could ot even hold their head up and was like nonfunctioning., hung over??.very unprofessional
Stayed 2 nights in Jun 2023
Response from Front office on Jun 21, 2023
Sorry to hear this.This is strange. The hotel strictly adheres to non smoke policy, very clean environment, free breakfast, friendliness, professionalism,above all unbelievable room rates. We care for our guests. Your satisfaction and comfort is our goal.Please come back, your satisfaction is guaranteed.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep on driving!
I cannot begin to document our terrible experience at this hotel. I just wish we would have taken the lose & slept in our car, since sleep never happened for the 6 hours be sat in the room. We have been traveling for 30 years & have never had this experience. It should not be operating as a hotel at this time. Nor should it be listed on hotels.com.
Stayed 1 night in Jun 2023
Response from Front office on Jun 18, 2023
You didn't write your name, because you were never a guest to the hotel. Our guests satisfaction is our goal.

8/10 Good

William

Disliked: Property conditions & facilities
Stayed 1 night in May 2023
Response from Front office on Jun 1, 2023
Thanks.Please come back again. We are here for you.

8/10 Good

Mathew

Liked: Staff & service, amenities, property conditions & facilities
A good "travelling through" bargain!
Stayed 1 night in Apr 2023
Response from Front office on Apr 17, 2023
Thank you very much. We hope to host you again.

6/10 Okay

Jason

Business traveler
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Clean room, just dated, dont park behind the building
Clean but the breakfast and parking were sketchy.
Stayed 1 night in Feb 2023
Response from Front office on Feb 21, 2023
Hello Jason, thanks for the review. It might interest you to note that we have since added more to our breakfast menu, including: scrambled eggs, sausage, biscuits, breads, assorted snacks,etc. I am not sure when you stayed with us. It might further interest you to know that we have never heard any ugly incidents in the parking lots nor in the hotel. Webster City Iowa is known for safety. We will be delighted to host you again.

8/10 Good

Sarah

Business traveler
Liked: Cleanliness, staff & service, amenities
Ok, for price. Seems that the bedding was all clean. Although, pillow cases were definitely wrinkled and looked like clean towels were kind of slopped down in a rush. The mirror was still dirty on the bottom, but easily wiped off. A little more time could be spent on room cleaning in general, but again didn't expect anything fancy for the price. For some reason, they didn't even leave any bar soap or shampoo, which even a Motel 6 would do. I kind of wonder, if that was just a housekepping oversight. Thankfully, I had already packed bar soap and stuff my stay anyway. Yes, the carpet is outdated, but clean at least. You have to wonder if the brown couches are very clean. The lobby and hallways looked fairly clean, although I wondered when the brown floor is the breakfast area was mopped properly last. Overall you can't beat the low price and can live with it all.
Stayed 1 night in Jan 2023
Response from Front office on Jan 19, 2023
Sorry for the oversight and inconveniences. I wish you had brought the short falls to the attention of the front desk . We are here to serve and, to ensure your happy stay. We hope to see you soon.

10/10 Excellent

Rollie

Traveled with family
Liked: Staff & service, amenities
Staff was great , And the hotel was clean
Stayed 1 night in Jan 2023
Response from Front office on Jan 16, 2023
Thanks, please come again.

2/10 Terrible

Kelly

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Don’t put continental breakfast. And there is nothing set out at 8am when it’s suppose to be from 6am to 9 am. Just so disappointed.
Stayed 1 night in Jan 2023
Response from Front office on Jan 15, 2023
Kelly,We are so sorry. Our continental breakfast runs on schedule from 6am to 9am daily and we are very punctual.The lady scheduled for the breakfast on the said morning, unfortunately, had an early morning medical emergency, which affected the breakfast arrangement.Maybe you didn't take note, the breakfast was still displayed, though late on that day.Please let us know when next you visit for personal apology and compensation catch up. We regret the inconveniences.

10/10 Excellent

shawn

Stayed 1 night in Nov 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a value priced hotel this was one of my best experiences. Was very clean, well kept and showed pride of ownership.
Stayed 1 night in Oct 2022
Response from Managements on Oct 20, 2022
Dear Michael,Thank you very much for your 5* rating feed back.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Managements on Oct 3, 2022
Hello Dear Guest,Thank you very much for your 5* rating to our hospitality. We appreciate the business with you and see you again when you are in the town.

6/10 Okay

Floyd

Stayed 2 nights in Sep 2022

8/10 Good

Marcie

Liked: Cleanliness, staff & service
It was clean, a little outdated. Could use new beds and pillows
Stayed 1 night in Sep 2022
Response from Management on Sep 26, 2022
Dear Marcie,Thank you very much for 4* rating to our hospitality. We shared your feedback to managements.

4/10 Poor

Robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dump
Stayed 1 night in Sep 2022
Response from Managements on Sep 23, 2022
Hi Robert,We apologize you are not happy during your stay.

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Managements on Sep 18, 2022
Hello Ashley,Thank you very much for staying with us and giving 5* to our hospitality.

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Spend a few more dollars and stay elsewhere
Very old run down hotel, needs major updates and service was horrible. Beds were not serviced entire stay and towels were not changed out half the time. Breakfast was super limited and gone before 9 each morning.
Stayed 9 nights in Sep 2022
Response from Managements on Sep 12, 2022
Hello Sir,We appreciate your feed back. We share your feed back with authority. Sir, every motel charge incidentals if it is necessary.

6/10 Okay

Matt, Plymouth

Business traveler
Liked: Staff & service
Disliked: Cleanliness
The room, bed linens and pillows were clean and good value for the price. I've stayed in hundreds of hotels over the years but the windows at this hotel were very dirty--in the room, in the lobby, and throughout the property.
Stayed 1 night in Aug 2022
Response from Management on Sep 4, 2022
Hi Matt,Thank you very much your feed back. We will work on your feed back to improve our hospitality

4/10 Poor

Tyler

Disliked: Cleanliness, property conditions & facilities, room comfort
The whole place smells really weird!!! Definitely needs some updates due the the smells and the old carpet in the rooms.
Stayed 1 night in Jul 2022
Response from Managements on Jul 23, 2022
Hi Tyler, We apologize that you are not happy with your stay. Your feedback is shared with the other management persons to count your suggestions.

6/10 Okay

Doug

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2022
Response from Managements on Jul 15, 2022
Hi Dough, Thank you very much for staying with us. We see you again with our improved hospitality.

2/10 Terrible

Katherine

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NEVER AGAIN
Stayed 1 night in Jul 2022
Response from Managements on Jul 15, 2022
Hi Katherine, We apologize that you are not happy during your stay. But you did not give any comment so we miss the opportunity to improve our hospitality.

8/10 Good

Lynne

Business traveler
Liked: Cleanliness, staff & service, room comfort
Good experience
The jetted hot tub made it all worthwhile. The furnishings were older, but clean. I wasn’t happy about housekeeping knocking at 7 am, however I do understand them wanting to get the linens in the washer as early as possible. Definitely a family run facility.
Stayed 1 night in Jul 2022
Response from Managements on Jul 14, 2022
Dear Lynne, Thank you very much for your 4* review. We apologize on behalf of our house keeper. We definitely improve our hospitality service so next time you will be comfortable.

8/10 Good

Lewis

Liked: Cleanliness, staff & service, amenities
good location and value. Breakfast was brief but valued
Stayed 1 night in Jun 2022
Response from Managements on Jul 4, 2022
Hi Lewis, Your 4* rating to our hospitality is our asset. We will do more better when you are here again.

4/10 Poor

Patrick

Disliked: Cleanliness, property conditions & facilities, room comfort
Think twice before getting a room here
The room was for the most part was clean. But it had the worst moldy smell. The lock on the door was just a chain being held on by small screws. The door is also not hung correct it had a gap so the hallway light was coming in when you turn off the lights. The sink has rust in it. And the toilet seat is missing a part so when you sit down it just wobbles. The floor under the air conditioner looked like it had a leak at sometime. Not a good continental breakfast. Just a gallon of milk a couple of cereal choices and waffle maker. And there was this patio furniture outside the door that looked like you needed a tetanus shot before you sat in it. And it did not have a secure door anyone could come in.
Stayed 1 night in Jun 2022
Response from Managements on Jun 20, 2022
We apologize that you are not happy with your stay with us. We share your feedback with our employees to improve our hospitality. GENERALLY, EVRY MOTEL ASK CREDIT CARD FOR INCIDENTALS WHEN GUEST IS CHECK IN.

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room was clean, beds comfortable, refrigerator and microwave in room. Easy no stair entry for us. Coffee was good!
Stayed 1 night in Jun 2022
Response from Managements on Jul 4, 2022
Thank you sir for your 4* rating to our hospitality.

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and value for a great room, anytime I’m in the area for work this is where I’ll be staying
Stayed 1 night in Jun 2022
Response from Management on Jun 14, 2022
Hi Andrew, Thank you very much for accepting our hospitality in pleasant way. We are always here to give you the best hospitality.

6/10 Okay

Joshua

Business traveler
Liked: Cleanliness, staff & service, room comfort
Business
Bed was comfortable. Room was overall clean. Hotel was a little dated but cant beat the price. Strong odor in lobby that was slightly nauseating. Waffle batter was empty at 8am.
Stayed 1 night in Jun 2022
Response from Management on Jun 9, 2022
Hi Joshua, Thanks for your valuable feedback on your stay. We apologize for any inconvenience.