Ratings based on 493 Verified Reviews

4.4 out of 5
89% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Enjoyed our stay. Will return.

Posted Nov 14, 2017
Overall we had a great stay at Aqua hotel in Fort Lauderdale. We stayed for 3 nights in the deluxe King room and were pleased overall. The positives were: It was close to the beach; close driving distance to the mall and grocery store; Nice spot for barbecuing with friends, pool is lit at night time and doesn’t close... perfect for when it gets too late to swim at the beach, the room was clean and comfortable, the staff was nice (Raphael and Maria were helpful and pleasant). We took two young children and my 4 year old was able to sleep on the couch which turned into a bed. They had a crib available for my 1 year old. This place was good for a family. The only reasons I could not give the highest ratings on all were because 1. We had problems with our TV twice in our stay (which was a problem for the little ones). The first time we received help promptly and the second we were told we had to wait until the morning for someone to come. 2. It seems as though the front desk staff may have too many responsibilities. They cover several hotels which leaves them out of the office a lot. It made them sometimes difficult to reach by phone. Also, on our arrival we had to wait about 15 minutes for someone to come check us in because no one was in the office. However, the guy name Raphael was very pleasant and helpful. Maria was also pleasant.
Comment from Hotel Management
Dec 11, 2017 by gm, Hotel Management
Thank you for the kind words :) We're so glad to hear that your stay exceeded your expectations. Our staff is the backbone of our brand, and without them we wouldn't be where we are. Also, I have documented your concerns for our team to look into. It was our pleasure having you and we look forward to having you back at NBV!
2 out of 5
by A verified traveler from Toronto

Posted Oct 24, 2017
Check in was dismal. I had texted that we would arrive between 7:30-8 pm We called on intercom on arrival and sat there for 20 mins waiting for someone to arrive. When she did, she was unpleasant like we had somehow bothered her for checking in! Our room door banged all night long due to wind. We had to barricade it with all our luggage every night to get it to stop. Also the wifi is terrible. We only had wifi for about a few hours during a weekend stay. We had to sit at Starbucks to get some wifi every day. As we were checking out Stephanie gave us a discount card for the restaurants nearby....gee would have been nice to have that when we checked IN.
Comment from Hotel Management
Dec 11, 2017 by gm, Hotel Management
Hello Densler, we appreciate the feedback on your stay with us. It saddens us to hear that your trip didn't go as planned. I have documented your concerns for our team to look into further. At NBV we pride ourselves on guest service and hope to improve upon this moving forward. We hope to have you back in the near future.
1 out of 5
by A verified traveler from Seattle

Where not to stay......AqUa Hotel in Ft Lauderdale

Posted Oct 17, 2017
Pros: Location
Cons: Staff attitude, service, new mattresses, security would be good.
When checking into my assigned room, the fire alarm sensor was going off and it took them more than 3 hours to come fix it. The smallest room in the US with no view to the outside. The window was bl0cked with an opaque film. Cannot open the door fully. The towels they provided had holes in them the first two nights and it took them till 5 pm to make up my room after I brought there attntion to it. The bed was extremely uncomfortable. Instead of m0vign me to an0thrr room , the resort was at least 70% occupied for the Saturday night.
Comment from Hotel Management
Oct 19, 2017 by GM, Hotel Management
Hello Niel, we appreciate the feedback regarding your stay. I have documented your concerns and will be taking care of them immediately. It saddens us to hear these issues and hope we can make it up to you in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect little hotel!

Posted Oct 14, 2017
Minutes away from the ocean. Very clean, nice size, microwave and fridge. 2 small pools. Staff very friendly.
Comment from Hotel Management
Oct 19, 2017 by GM, Hotel Management
We're glad to hear you had a great time with NBV :) It would be our pleasure to have you back in the near future!
4 out of 5
Recommended
for Everyone
by A verified traveler from North Florida

Posted Sep 29, 2017
Pros: Location, staff and overall condition.
Cons: Floors should be thoroughly cleaned often - If you walk with bare feet, they will be black in no time.
Location: Great restaurants, beach, boating and downtown Ft. L isn't far.
Nice place, but the floors have been filthy both in July when we stayed several nites, and this past week.
Comment from Hotel Management
Oct 19, 2017 by GM, Hotel Management
Thank you for the warm words Randy :) We're delighted to see that your stay with us was memorable. In regards to the floor concern, we will have our staff tend to this immediately. We hope to see you relaxing at NBV in the near future.
3 out of 5
by Samuel

Weekend Hotel Getaway for locals

Posted Aug 21, 2017 on Hotels
Great location. Price is a little high for type of hotel and amenities. 1 bedroom suite is Great for families. Maggie at the front desk is super nice.
Comment from Hotel Management
Oct 19, 2017
We're glad to hear that you enjoyed our facilities Samuel :) Maggie is such an asset to our team and we're lucky to have her. In the future come back for a relaxing getaway near our beautiful beaches.
5 out of 5
by Abraham

Relaxing vacation

Posted Aug 20, 2017 on Hotels
We had a great time! Maggie is the best! Everyone was so nice. We did not have a car and they recommend "free ride" which we used and worked out very well. Would definitely come back.
Comment from Hotel Management
Oct 19, 2017
Thank you for the kind words Abraham! We're delighted to hear that our lovely Maggie was able to assist. It was our pleasure having you and hope to see you back at NBV in the near future :)
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 6, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Waterloo, Ontario

Nice hotel in walking distance to the beach

Posted Jul 30, 2017
Very pleasant stay at Aqua Hotel. The service was excellent and the room was very clean, except for the small ants in the kitchen, they kept coming back. Location was good walking distance to restaurants and easy beach access. No access to a fitness facility, but it is a nice place to stay. The staff were friendly. Would stay again.
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Great location and excellent service

Posted Jul 30, 2017
Loved staying here. Very close to the beach. Rooms are very modern and clean. The staff went above and beyond to accommodate guests. Pools are very well kept. Kitchenette very convenient. BBQ pits are fully equipped. Really loved staying here. Would definitely recommend Aqua to friends and family and would love to come back here again. Stephanie at front desk is so friendly and so accommodating.