Ratings based on 2,706 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
for Familiesby A verified traveler from New Jersey
Great place to stay after a cruisePosted Nov 21, 2017
Pros: Location (beachfront) Service (front desk + bellman) Food (pancakes / steak)
Cons: We asked for extra towels and the housekeeping staff brought wrong size hand towels. When I asked for right size, she groaned and made a face at me.
Location: No restaurants nearby (walking distance). But, the onsite restaurants/food is really good but can get pricey fast. Mainly, beach, pool, restaurants.
We arrived to the Pelican around 10am expecting to wait several hours for a room. Allesandro at the front desk saw me and my wife trying to occupy our 21mo old and helped find a beautiful room right away. We then settled in nicely (huge help from bellman to deliver our luggage on our arrival and departure was appreciated because we had a ton) and ordered breakfast for room service. It was so good especially their pancakes. Then we played and relaxed on the beach on a beautiful day. This is a really nice resort for families and couples looking for a nice romantic getaway. We would definitely stay here again.
for Everyoneby A verified traveler from Southampton UK
Comfortable hotel on the beach but appears tiredPosted Nov 20, 2017
Cons: Needs decorating
Location: Very little other than the pool and beach.
The hotel is located at thr northern end of Fort Lauderdale in a primarily residential area so lacks being close to shops or restaurants. The hotel sits on the beach and has a smallish sized pool and a “floating” river both of which are suitable for 6 year olds and above - there is a life guard but he is also responsible for keeping the pool area clean. There are sun beds located around the pool and on the beach and there are beach toys (balls etc. The hotel aims for a New England beach house feel and is largely successful in this but is now looking tired and could do with a fresh lick of paint. Meals in the restaurant are somewhat expensive although much more reasonable in the bar. Ordered fish and chips in the bar for an evening meal which consisted of 3 chips and 6 small pieces of fish although it was hot and very tasty. However, ordered tacos followed by a burger and chips with salad and we were unable to finish the meal as there was so much of it. The bar has a 3 hour happy hour when all drinks are half price and at least 4 meals are also half price.
for Everyoneby A verified traveler from Boston, MA
Not as good as it could have (should have) been..Posted Nov 17, 2017
Pros: The amenities are nice as is the view (I recommend a suite with a balcony). Room service was great. Most of the employees were friendly and helpful.
Cons: There needs to be more attention to detail, especially for what is priced as an upscale hotel. Excuses for poor service are not acceptable.
My wife and I have stayed at the Pelican once before and back then everything was fine. This time we stayed for four nights, and there were some issues that didn't sit right with me. There was nothing major...just a lot of small things that added up. If this was a cheap room, it wouldn't have been a big deal, but this was NOT cheap...so things should have been smoother. I will still recommend the hotel, but with caution... 1. The room thermostat needs to have a setting to run the fan constantly (as many other places do). When the fan wasn't running, there was too much ancillary noise coming from the halls and other rooms. With the fan running, it was fine. 2. We had to ask THREE times to get a "do not disturb" sign for the room. Before we got one, housekeeping attempted to come into the room the first morning while we were there. Then when we told them we were still there, (and they had no way of knowing when we left), they never cleaned the room that day. I had to have someone clean our room that night when we returned. The person who came was VERY nice, but the whole incident should have never happened in the first place. 3. One of the days we returned after exploring the area, we had some trouble getting to the valet. The person in charge (I believe he was a manager...NOT from valet), was somewhat rude to me explaining that "they had two weddings". When I spoke to the valet, he was very understanding and took care of me, but the first person left me annoyed.
for Everyoneby A verified traveler from New Jersey
Nicely away from the crowds.Posted Nov 15, 2017
Pelican Grand is right on the beach. Beautiful and very secluded, away from the confusions of the “strip” hotels about 2 miles south. Views are breathtaking and the hotel has almost a boutique quality, still small enough and private to earn that distinction. There is an awesome restaurant with outdoor dining, the pool is large, with a great “lazy river” feature for a nice relaxing float. There are padded rockers on the beachfront porches that surround the hotel. The rooms are very large, ours had a great sleeping area with an attached room that led out to the oceanfront facing terrace. That attached Room had a couch that opened to a bed and you could actually close the glass doors that made that area very private as well. Couple of things. (Not necessarily bad)- You probably need a car if you stay here. The hotel only has two elevators for guests, not enough for an 11 floor facility. Nice work out Room- but only available from 8-8. Very small driveway make no drop off and delivery of your car a long process. They charge $33/day for valet parking which should be included since there is absolutely no local parking available. There is also a $30 per day charge to use the “facilities”- Beach, pool, internet. These items should be included on the hotel daily rate, in my opinion. Rooms could use a sprucing up, our couch had stains and our blinds did not work. Even so, this is a great hotel and worth your consideration.
for Everyoneby A verified traveler from weston, florida
amazing hotel, close to the beachPosted Nov 14, 2017
Pros: The hotel is beautiful, the beds were extremely comfortable. Room was very spacious and clean. Comfort of having a lounge chair and umbrella at beach!
Cons: can't think of anything...everything was up to standards, very impressed
Location: As I mentioned before, had a show at the Au Rene Theatre. Then walking by the beach and having lunch at Rock Bar, and having drinks at Elbow Room,
My son and girlfriend came to visit me from Orlando. I had tickets to go see Love Never Dies at the Au Rene Theatre. I decided that it would be a nice idea to stay in the area that night instead of driving back to my home in Weston. When we checked in, we went to happy hour at your bar, great drinks and excellent service. It was a relaxing time, and then we got ready to go to the show. The next morning we took advantage of having a delicious breakfast overlooking the ocean, and then going for a swim and searching for shells. We had a very relaxing and enjoyable time, made it into a mini vacation!
for Everyoneby A verified traveler from California
Posted Nov 10, 2017
The Hotel itself is beautiful and is on the beach. Not a good choice for staying after returning from a cruise. Check in is late at 4pm and the front desk staff are not very friendly or helpful when you ask questions. Since we arrived early from disembarking from our cruise ship, they did hold our bags while we waited for our room to be ready. We were told to come back in 2 hrs. We returned after 3 hours and the front desk gentleman told us room was not ready. He refused to give us a time frame,so that we could plan the rest of our day, only told us checkin is at 4pm, however the people in front of us, he gave them a room and instructed them where to go along with the hotel amenities. Our room was finally ready at 3:30pm they handed us the keys and said no more. We had no idea where to find the elevator or what floor we were on and had to ask . The hotel is very beautiful and clean but we would probably not stay there again due to their late checkin policy combined with unfriendly front desk staff.
for Everyoneby A verified traveler from Laguna Beach, CA
Stunning viewPosted Nov 9, 2017
Pros: The charming old country club feel, the porch and the upper deck views. and the rooms were massive.
Location: Perfect location right on the beach and close to everything but not too close.
Sitting in the rocking chairs on the porch kind of said it all, watching it go to dusk, then seeing the moon rise was unreal. Having the great facilities to back me was a great fall back., Staff was quite friendly and accommodating throughout my stay. Can't wait to get back.
for Everyoneby A verified traveler from new jersey
Best hotel in Fort LauderdalePosted Nov 9, 2017
Only hotel we will stay at in Fort Lauderdale. It’s the perfect getaway spot.
by A verified traveler
Expensive, Aging, Limited Options.Posted Nov 5, 2017
Cons: Tear out the lazy river - put in a real pool.
Location: The beach - otherwise - nothing and not wonderful.
The good news is it is on the beach. The bad news is that there is nothing around for miles. And the other bad news is it is very expensive for what you get. Location, location, location. Yes they have that. - it is beachfront. Yet there are plenty of run down, sketchy apartments nearby. So the neighborhood is not exciting. The lobby is OK but the rooms are tired and old. The pool is very tiny because they opted for a lazy river. An interesting gimmick but a real pool would be a better option for adults and kids. Breakfast is very good but expensive. The food is very expensive as there is little competition except the Sandbar Grille next door. The room prices have gone up over the years. I get the sense that management is new. Fort Lauderdale is re-developing but there is a lot of decay around the hotel.
for Everyoneby A verified traveler from Ohio
Beachfront hotelPosted Nov 5, 2017
Had problems at check in, with additional charges that we were not made aware of that was added to our credit card. Also double charged our card which then made it ineligible. The next morning Jessica at the front desk corrected the problem & also gave us a satisfaction recovery. The Pelican is a gorgeous resort, beach front, lazy river, pool, even offers beach services, with comfortable lounge chairs & beach umbrellas. Love the rocking chairs on back balcony of resort, ice cream parlor, & gift shop. Restaurants top notch, a little pricy, but does offer happy hour bargains!