Ratings based on 2,595 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
by A verified traveler from Charlotte, NC
Overall the hotel is adequate.Posted Nov 16, 2015
Cons: Maintenance be more up to date and guest services could be more responsive.
Location: Beaches, Bars, Restaurants and shopping
I must say that I expected a little more from this hotel. The fact that it was on the beach was the only plus for this location. It was extremely dated and is poorly maintained. The room was clean but I have allergies and found that when I returned to the room they got worse. I finally decided to check the filter in the Heating/Cooling Unit and found that it was desperately in need of changing. I contacted the front desk and was told they would get maintenance to take care of it - it had not been taken care of when I checked out after a 4 day stay. Room phones worked only with speakerphone. As I went down for a cup of coffee(no coffee maker in rooms)after a thunderstorm the night before I discovered trash cans sitting in key places in the corridor to catch drips. Thankfully this was on the morning of my departure so not a big issue for me at this point. Just as I was getting ready to go downstairs to check-out the power in the entire building went out for several minutes and this did not offer me a good feeling either. Power can go out anywhere and I understand this but it has never happened to me in a hotel in forty years of traveling. This hotel may be ok in a couple years after renovations are complete but for now stay away unless you get a really ridiculous rate as that would be the only way I would stay there again.
for Everyoneby A verified traveler from Albert, Canada
Great LocationPosted Nov 13, 2015
Pros: The Infinity Pool, the Pool Bar and the view of the Beach and Ocean from the Pool.
Cons: They need to complete the renovations that are currently ongoing.
Location: Location is perfect and is one of the few hotels with direct beach access from the Swimming Pool Area....close to a few grill/pubs and the water taxi.
Great Location....one of the few to have direct beach access without having to cross a busy street. Loved the infinity pool and view from the pool to the beach. This is an older hotel going through some renovations when we stayed there. It promises to be a gem when completed. Right now the rooms in the main section of the Hotel are dated and below standard although ours was very well looked after by the maid service. The staff is very friendly and helpful....however what makes this hotel appealing is the location and the views....they can't be beat.
for Everyoneby A verified traveler from chicago
Meh nothing specialPosted Nov 13, 2015
They advertise this hotel as a 4 star resort but I just thought it was ok. The room was basic, clean but outdated. The best part is the easy access to the beach and the chair/towel although note that there is a $20 resort fee everyday regardless if you use the services. Stay away from the hotel restaurants the food was gross and expensive. I probably wouldn't stay here again. It's too pricey for what they offer
by A verified traveler
I would not recommend this hotel.Posted Nov 9, 2015
The bathroom was one of the smallest I have ever seen in a hotel. You had to close the door to get into the shower. The paint was peeling on the ceiling, the tub drain was clogged so when you were done taking a shower the tub was half full of water. The pillows were way beyond their life span (very yellow looking and extremely used). The bed was comfortable. The TV was rather small, probably around 27". The room also had a very bad odor which you notice the minute you walk in, almost like a damp musty smell. We arrived at the hotel just after 2pm, we were told we couldn't have our room until check in time at 4pm. So we sat in the lobby with our luggage for nearly 2 hours and magically at 4pm or room was available. This was a common trend we observed several times. I have NEVER had to wait so long for a room, especially when check out is 11am.
for Everyoneby A verified traveler from london
Great location and staff no coffee maker in roomPosted Nov 9, 2015
Nice location on beach . Two pools and a great fitness room . Staff really friendly and helpful . Refurbishment work was noisy . No coffee maker in room , so had to get dressed and go downstairs for coffee ( surprising for 4* hotel
by A verified traveler from mexico city
This hotel needs maintainance!!Posted Nov 7, 2015
Nothing to do with the pictures you see on internet. Facilities are old and need maintainance. No air conditioning on business center and coffee shop!
by A verified traveler
close to beach but service to be improvedPosted Nov 5, 2015
Pros: close to beach
Cons: staff, service, consistency, bugs in rooms
staff forgot to make up room twice. no apology or anything.
for Couplesby A verified traveler from Chicago
Posted Oct 30, 2015
The TV was not working. We could not order any movies. We tried calling the front desk, and the phone was not working. We called using a cell phone, they sent a guy, who, after changing the battery to the remote control(obviously not the problem) said they would call us to tell us what to do next. No one followed up and nothing changed. Nice hotel by the beach but the staff was not competent.
for Everyoneby A verified traveler from Toronto
Hotel B before cruise.Posted Oct 19, 2015
Pros: The hotel bar, the beach and the hotel's history.
Cons: Needs general spruce up. Slightly expensive given alternatives. More consistent pricing from one guest to the next would be appreciated.
Location: Near the cruise ship ports.
Nice beach. Nice hotel but in need of the pending updates. I was interesting to find out about the hotel's history. The bar was a walk back in time to the 50's & 60's.
for Everyoneby A verified traveler from b ocean resort
Amazing staffPosted Oct 18, 2015
All i can say is they treated us great. Free room upgrade, wine and a letter of congratulations. Amazing view of beach w.o.w im was impressed definitely on my bucket list to come back. I would recommend this place to everyone.