DO NOT BOOK AT THIS RESORT. Service was horrible. We were told our room would be ready by 11:30-12. We waited till 3:30 to get in our room. While waiting at the facility we had lunch and waited over an hour for our lunch which was kraft mac n cheese, cheese dip and a wrap. Waitress had to be flagged down to refill water, as we are sitting in the sun. Other table came with 7 in their party and got served food and beverage before our party of 4.
We asked for our room to be cleaned. Came back from pool to get ready for dinner reservations, room was not cleaned, on the toilet and then no toilet paper...it was a nightmare and the worst part is the staff DID NOT CARE one bit. It was like we were bothering them. We had to wait for housekeeping to come and clean, the 4 girls had to rush to shower etc to make our dinner reservations.
Maintenance was called day one, lights not working, out lets not working, room phone did not work or have instructions on them how to call front desk.
I am writing directly to the BBB and the hotel directly.
I do not recommend this hotel at all.