Best Western Stepped Up
Posted Aug 31, 2016
We booked our hotel and airline through Expedia in March 6, 2016. Expedia took our money and booked the airline and hotel. This booking with Expedia involved 3 separate bookings of family members who planned a cruise with their families and was planning on staying at the hotel for a couple of days before departing for their cruise. We all get to the hotel please remember these were three separate bookings. The Best Western had NO RECORD of the 3 separate bookings for days Expedia gave us Itinerary numbers for. We give Ana from Best Western our numbers and she immediately calls Expedia attempting to get this problem resolved. She was on the phone for at least an hour and she realized she had rooms available she started the paperwork on her end insuring us all a room. Unfortunately, my sister who booked the king size bed was unable to get it because they had none available on the day we arrived so she had to settle for 2 queen beds instead. We really appreciate Ana for her compassion and mercy. I really believe she understood how we felt and did everything to turn this negative situation into a positive one. Mission accomplished. Thanks again Ana for being so caring.