Ratings based on 3,810 Verified Reviews

3.7 out of 5
75% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 25, 2017
................................................................................
1 out of 5
by A verified traveler

I booked wrong day for stay and manager would not

Posted Jun 23, 2017
I work nights and was tired when I booked hotel. I meant to book for July 7 and it booked for The day I made the reservation. After realizing my mistake I called and manager would not refund my money. Not putting customer first!
3 out of 5
by A verified traveler from St. johns

Close to the airport

Posted Jun 18, 2017
Pros: Big rooms and close to the airport
Cons: clean the mold from the washrooms and showers
Location: not much to do within walking distance. But short drive to beach and eating facilities
Close to the airport, rooms are big. But some mold on the shower.
Comment from Hotel Management
Jun 21, 2017 by AP, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. We're glad that you enjoyed your stay and the location! Your business is very important to us and we value your feedback. By telling us what you liked and disliked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank You Again and Thank you for staying with us!
3 out of 5
by A verified traveler from Kentucky

Airport shuttle was nice, cleanliness not so much.

Posted Jun 12, 2017
Pros: Location, location, location.
Cons: Work on appearance of your front desk staff. The first impression is very important.
Location: We only stayed because of the proximity of the airport.
My husband and I stayed because it was close to the airport. And the gentleman who drove the airport shuttle was very accommodating, but not sure I would stay there again. I think the cleanliness of our room could have been better, very strange smell for a nonsmoking room. The gentleman who greeted us when we arrived late in the night was not very clean looking either, dirty shirt with long fingernails. So our first impression wasn't very good at the start.
Comment from Hotel Management
Jun 17, 2017 by AP, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 6, 2017
The room was relatively clean but the bathroom was not. The floor was very dirty. This was disappointing as I have stayed here a few times before.
Comment from Hotel Management
Jun 9, 2017 by AP, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
3 out of 5
by A verified traveler from Upstate NY

Short stay, disappointing

Posted May 27, 2017
Pros: location close to FLL airport, easy parking.
Cons: Real non-smoker rooms, although this is hardly their fault, problem has to do with pr... who rent non-smoker rooms and have it "their way, as usual".
Location: Close to FLL airport
We came in for a short overnight stay (flying out early next day). First room, non-smoking, stank more than a cigar parlor...Second one had also some cigarette smell, mixed with a musty smell, but that was o.k. Otherwise clean. We left too early to sample the breakfast.
Comment from Hotel Management
May 29, 2017 by AP, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
3 out of 5
Recommended
for Everyone
by A verified traveler from MA

great location with poor hotel staff

Posted May 23, 2017
Pros: Great location and close to Miami and the surrounding beaches.
Cons: Hotel staff needs to be more professional and care for the guests
Location: Easy drive to the beaches
TV wasn't working and no one seemed to care. After repeated phone calls to the front desk using my personal cell phone since the room phone also wasn't working, I gave up on the quest to get the TV to work. There was no follow up from the front desk for the entire 4 nights I stayed.
Comment from Hotel Management
May 25, 2017 by AP, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
1 out of 5
by A verified traveler

Dirty, Dirty!! Mold smell

Posted May 23, 2017
We stayed there one night before our flight the next day. The staff is not properly dressed and the hotel was very dirty!! Trash overflowing out of the trash bins. Rooms have a mold smell. Never again.
Comment from Hotel Management
May 25, 2017 by AP, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the airport

Posted May 17, 2017
The experience was great. Maybe i'll be back as soon as posible. Only the rugs need change.
Comment from Hotel Management
May 19, 2017 by AP, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. We're glad that you enjoyed your stay and the location! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank You Again and Thank you for staying with us!
3 out of 5
Recommended
for Everyone
by A verified traveler from costa rica.

Close to airport.

Posted May 14, 2017
Close to air port. Restaurants close by Breakfast could use a little help.
Comment from Hotel Management
May 17, 2017 by AP, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. We're glad that you enjoyed your stay and the location! Your business is very important to us and we value your feedback. By telling us what you liked and disliked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank You Again and Thank you for staying with us!