Reception

Reviews of Four Points by Sheraton Fort Lauderdale Airport - Dania Beach

3 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 531 out of 1025 reviews" "
Rating 8 - Good. 242 out of 1025 reviews" "
Rating 6 - Okay. 127 out of 1025 reviews" "
Rating 4 - Poor. 66 out of 1025 reviews" "
Rating 2 - Terrible. 59 out of 1025 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Carl Francis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff very courteous and helpful.
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Dear Carl Francis, I know I am biased, but we have the finest staff in Fort Lauderdale. Thank you for taking time out of your day to rate your experience and compliment the team here. We enjoyed hosting you and hope to welcome you back soon. Best, Melissa Cockerham, GM

10/10 Excellent

sharlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personnel was helpful, the transportation to the airport (convenient), the restaurants in the area perfect.
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Dear sharlene, It means a lot to us that you have taken the time to share this wonderful review. It lets other guests know that you enjoyed our hotel and lets our staff know that their hard work makes a difference. It was our pleasure to serve you, and we are already looking forward to your next visit. Best, Melissa Cockerham, GM

4/10 Poor

Adam

Traveled with partner
Afar walk to anything meaningful
Stayed 2 nights in Apr 2024
Response from GM on Apr 23, 2024
Dear Adam, I apologize for your unpleasant experience during your stay at our hotel and for the inconvenience caused by the location. Your feedback is valuable to us, and we will use it to improve our services and make sure that our guests are satisfied in the future. Thank you for choosing to stay with us, and we hope to have the opportunity to serve you better on your next visit. Sincerely, Melissa Cockerham, GM

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Apr 2024
Response from GM on Apr 22, 2024
Dear George, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Melissa Cockerham, GM

6/10 Okay

Millicent

Traveled with partner
Liked: Cleanliness
This hotel is not for leisure. The neighborhood around it is mainly commercial. It is convenient for those needing to be close to the airport.
Stayed 1 night in Apr 2024
Response from GM on Apr 22, 2024
Dear Millicent, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Sincerely, Melissa Cockerham, GM

6/10 Okay

Kathleen

Traveled with group
Liked: Staff & service
Needs updating
Stayed 1 night in Apr 2024
Response from GM on Apr 22, 2024
Dear Kathleen, Thank you for your time in reviewing our hotel. We strive to provide a WOW experience, so I regret that your visit was just okay. We appreciate your patronage and hope to impress you on a return visit. Sincerely, Melissa Cockerham, GM

8/10 Good

Maritza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 23, 2024
Dear Maritza, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Melissa Cockerham, GM

10/10 Excellent

Joan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean, staff was helpful. The menu in the restaurant was lacking overall.
Stayed 1 night in Apr 2024
Response from GM on Apr 19, 2024
Dear Joan, Our associates understand and believe that our valued guests deserve an exceptional stay, and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice comments with our team; they work hard to ensure guests have a pleasant and clean stay. Your honest feedback on areas we can improve, such as the menu in the restaurant, is welcome and fosters change for future visits. I appreciate you taking the time to write a review, and we look forward to seeing you again on a return visit. Best, Melissa Cockerham, GM

10/10 Excellent

Choo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on Apr 19, 2024
Dear Choo, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Melissa Cockerham, GM

8/10 Good

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was a nice stay for one night only while we waited for our cruise. We waited over a hour for the shuttle from the airport to the hotel once I called and complained. Other than that it was a good stay one night. The facility was clean.
Stayed 1 night in Apr 2024
Response from GM on Apr 17, 2024
Dear Stephanie, We are happy you enjoyed your stay overall and are sorry for the inconvenience that the delayed shuttle caused. We hope to see you again soon. Best, Melissa Cockerham, GM

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with courteous staff.
Stayed 1 night in Apr 2024
Response from GM on Apr 17, 2024
Dear Jim, Our staff makes sincere hospitality their priority; I’m glad you enjoyed our friendly associates and accommodations. Thank you for your time in reviewing your stay, and we hope to host you again soon. Best Melissa Cockerham, GM

10/10 Excellent

Darlene

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It was handicap accessible pleasant surroundings convenient to get to
Stayed 3 nights in Apr 2024
Response from GM on Apr 17, 2024
Dear Darlene, I am glad you had a great overall experience and thank you for sharing your review. I am so happy to hear you found us accessible. Please visit us again soon! Best, Melissa Cockerham, GM

10/10 Excellent

paula rutledge, Hammonds Plains

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff working at the front desk were very accommodating, we were disembarked from our cruise and the staff managed to get us a room earlier than our scheduled check in time.
Stayed 1 night in Apr 2024
Response from GM on Apr 17, 2024
Dear paula rutledge, I am so happy to hear you found our staff so accommodating. We hope to see you again for your next cruise. Thank you for your stay. Best, Melissa Cockerham, GM

10/10 Excellent

Carl Francis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff extremely pleasant. Room had ample amenities. Transportation on time.
Stayed 1 night in Apr 2024
Response from GM on Apr 16, 2024
Dear Carl Francis, I’m delighted you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll revisit us soon. Best, Melissa Cockerham, GM

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in Apr 2024
Response from GM on Apr 16, 2024
Dear Carol, Our associates make sincere hospitality their priority. We appreciate your kind review and are glad to know you enjoyed our hotel and the level of service we provide. We look forward to seeing you upon your return to the area! Best, Melissa Cockerham, GM

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a bit hesitant about this property since it seemed so much lower in price than the other options, but we really enjoyed our stay! The biggest downfall was that it is located right next to the highway but the traffic noise didn't affect us at all. Property was very clean, great staff and the bed was so comfortable. You could walk to shopping but wasn't "close" and there were a few eating places within walking distance. We had a car and it was very easy to get around.
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Dear Danielle, We are thrilled to hear that we provided you with a great stay. I am glad to hear you enjoyed our convenient location and pricing. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Melissa Cockerham, GM

10/10 Excellent

LILY

good
Stayed 1 night in Apr 2024
Response from GM on Apr 14, 2024
Dear LILY, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Melissa Cockerham, GM

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service
The check in was very fast. The check in staff was very friendly and helpful. Top notch! When I made the reservation I paid for 2 breakfasts. Told the staff in Bistro we had paid. After we checked out and left the property for a cruise I received another copy of the bill with charges for breakfast. Now having to try to get it straightened out.
Stayed 1 night in Apr 2024
Response from GM on Apr 14, 2024
Dear Kimberly, Thank you for the kind review. I am glad to hear that you found our staff to be a highlight of your stay. I am sorry about falling short with the breakfast bill. We hope to welcome you again soon! Sincerely, Melissa Cockerham, GM

6/10 Okay

Kenneth

Traveled with partner
Liked: Staff & service
This is an older hotel and it does show its age. Breakfast good value. We stayed here before a cruise, like many other people. Would stay here again.
Stayed 3 nights in Apr 2024
Response from GM on Apr 11, 2024
Dear Kenneth, It was our pleasure hosting you, and we appreciate you saying you would stay again. Thank you for your business and your review. We hope you come back for another cruise in the near future. Sincerely, Melissa Cockerham, GM

6/10 Okay

levardo

Business traveler
Liked: Staff & service, property conditions & facilities
It’s a very nice hotel. My issue is that I’m paying for parking but still no security to protect the vehicles .
Stayed 3 nights in Apr 2024
Response from GM on Apr 9, 2024
Dear levardo, In the Fort Lauderdale area, parking is at a premium. We are glad to offer our guests one option without worrying about city limitations or towing. We appreciate your feedback and consider it as we continually monitor our guest offerings. Sincerely, Melissa Cockerham, GM

8/10 Good

Shelley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms that are facing the highway are subject to a lot of noise from the highway.
Stayed 1 night in Mar 2024
Response from GM on Apr 8, 2024
Dear Shelley, While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these kind words with other potential travelers and us. We hope you will consider a return trip for a flawless experience next time. Best, Melissa Cockerham, GM

6/10 Okay

Ronnie

Traveled with family
Liked: Staff & service
Was assigned a different type of room than booked. Killed a roach in the bathroom. Was ok for a one night stay while passing through.
Stayed 1 night in Mar 2024
Response from GM on Apr 8, 2024
Dear Ronnie, We take any pest issues extremely seriously and go to great lengths to ensure our rooms do not contain pests of any kind. Not only do staff members perform thorough inspections when cleaning the rooms and anytime a guest reports a potential issue, but the hotel also contracts a third-party vendor for preventative pest control monthly. Additionally, random inspections are provided by the Health Department on a semi-annual basis to ensure pest control and overall cleanliness standards are maintained. I hope this has restored your faith in us. We appreciate your business and hope you'll choose us again. Sincerely, Melissa Cockerham, GM

8/10 Good

Lynn, Courtice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Partha

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible service. Overcharged our stay by $16.05 Canadian As per Expedia Contract our cost for one night stay included taxes should have been: $436.91 Canadian but actually charged $452.96 Free Shuttle was not provided from the airport to the hotel despite making phone calls . We paid $30.00 cab fare for the ride
Stayed 1 night in Mar 2024
Response from GM on Apr 7, 2024
Dear Partha, Thank you for staying with us. We try to be as transparent as possible regarding our charges, so I'm very sorry that we let you down in this area. We appreciate your feedback and hope that you will reconsider a return visit. Sincerely, Melissa Cockerham, GM

6/10 Okay

RODNEY

Liked: Cleanliness, property conditions & facilities
Front desk left us on hold 3 times, once I went down and she asked me what I wanted & I said I’d like you to pick up the phone that’s on hold, that’s me trying to call you while you stand here chatting.
Stayed 2 nights in Apr 2024
Response from GM on Apr 8, 2024
Dear RODNEY, I apologize for our lack of follow-through and assure you it was not our intent. We absolutely care about our guests, and the staff works very hard to try and make every customer happy. Unfortunately, sometimes our efforts fall short despite our best intentions. I am sorry we let you down, and I will review your comments with our team to foster improvement. We hope to better serve you on a future visit. Sincerely, Melissa Cockerham, GM

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Apr 7, 2024
Dear Joan, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Melissa Cockerham, GM

6/10 Okay

Judith, Hanson

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Our room was clean and comfortable. Had a delicious breakfast with great service. Only drawback, one of two elevators out of service made it tough to ascend/descend especially when carrying luggage for a 2-week cruise.
Stayed 1 night in Feb 2024
Response from GM on Apr 6, 2024
Dear Judith, We appreciate your business and your feedback. I apologize for the elevator issues that tarnished your opinion of our hotel. We always address those types of problems as quickly as possible, knowing it is essential to maintain a positive guest experience. We thank you for your compliments and hope you will return for a flawless stay in the future. Sincerely, Melissa Cockerham, GM

10/10 Excellent

William, Coaldale

Traveled with partner
Liked: Amenities
Location
Stayed 2 nights in Apr 2024
Response from GM on Apr 5, 2024
Dear William, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable, thanks in large part to our tremendous location. We appreciate your compliments and humbly request a return visit. Best, Melissa Cockerham, GM

10/10 Excellent

Sean, Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Dear Sean, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Melissa Cockerham, GM

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little bit of sketchy people at night when I was walking my dog.
Stayed 1 night in Mar 2024
Response from GM on Apr 5, 2024
Dear Lisa, We appreciate your five-star review and recommendation. I'm delighted to know you enjoyed your stay overall. Please find a reason to revisit us soon. Best, Melissa Cockerham, GM

8/10 Good

Destyn'ee

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Janis

Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Dear Janis, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you in the future better. Sincerely, Melissa Cockerham, GM

10/10 Excellent

Sueann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was safe, quiet and in a good shopping area. The aroma was breath taking. I didn’t like that you had to pay for parking.
Stayed 2 nights in Apr 2024
Response from GM on Apr 4, 2024
Dear Sueann, I am thrilled our Four Points by Sheraton gave you a five-star experience while visiting Dania Beach. Thank you for your business and for taking the time to share your review. We hope to see you again in the future. Best, Melissa Cockerham, GM

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from GM on Apr 3, 2024
Dear Michael, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Melissa Cockerham, GM

10/10 Excellent

Leonard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy my stay. My wife and I were there for 4 days to attend the Miami Open. The location was exactly what we wanted.
Stayed 4 nights in Mar 2024
Response from GM on Apr 3, 2024
Dear Leonard, It is tremendous to see that we were a perfect fit for your recent visit to Fort Lauderdale. I can't thank you enough for your business and for letting others know that there is a great stay waiting for them here at our Four Points by Sheraton. We appreciate your kind words and look forward to your next visit. Best, Melissa Cockerham, GM

8/10 Good

GEORGETTE CAROL

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel said breakfast was included but the staff kept on insisting that i had to pay. The cost of parking was free on the site but when you arrive the cost is $7.00 per day. Otherwise than thatvthe service and hotel was great. Would recommend to others.
Stayed 2 nights in Mar 2024
Response from GM on Apr 3, 2024
Dear GEORGETTE CAROL, Your comfort is our top priority, so it's wonderful to know your stay was pleasant overall. We appreciate all your feedback, both positive and areas for improvement, as it allows us to serve our guests better. Thank you for your review and recommendation, and we look forward to your return. Best, Melissa Cockerham, GM

8/10 Good

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located closed to airport and nice dining areas. Also very close to I-95 which facilitated our driving to all the places we explored. The bedroom is above my expectations. The bedroom is big. There is a mini kitchen and a sofa. My husband and I spent 5 nights and we really enjoyed.
Stayed 5 nights in Mar 2024
Response from GM on Apr 3, 2024
Dear Andrea, Thank you for staying with us! It is great to see that our excellent location and accommodations helped make your time in Dania Beach more enjoyable. We appreciate the feedback and would love to welcome you back in the future. Best, Melissa Cockerham, GM

8/10 Good

Virginia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
they need to include free breakfast with the stay
Stayed 1 night in Mar 2024
Response from GM on Apr 3, 2024
Dear Virginia, Thank you for your feedback. We want to make sure that we do the best job we can for you and all of our guests, so your suggestions for improvement are appreciated. We appreciate you choosing our hotel and hope to welcome you back soon. Melissa Cockerham, GM

6/10 Okay

Caren

Traveled with partner
Ok for one night. I found this hotel to be pretty typical of an airport hotel. Nothing bad, but I wouldn’t want to spend a week.
Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Dear Caren, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Sincerely, Melissa Cockerham, GM

10/10 Excellent

Jason, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean
Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Dear Jason, We're happy to hear from you! It's great to know that you enjoyed our crisp and comfortable rooms during your time in Dania Beach. Please plan to visit us again the next time you travel to the area. Best, Melissa Cockerham, GM

10/10 Excellent

paula rutledge, Hammonds Plains

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating, a room was available two hours early which was great. Maintenance had to come by twice, but were quick to respond and correct a few minor issues.
Stayed 2 nights in Mar 2024
Response from GM on Apr 2, 2024
Dear paula rutledge, We welcome all compliments, but it is especially nice to hear you praise our staff. They truly breathe hospitality into every aspect of our hotel and make it a wonderful place to stay. Your review is appreciated, and we hope to see you again soon. Best, Melissa Cockerham, GM

4/10 Poor

Kassen

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Employees are not much help, washing machines don’t work and cleaning is average
Stayed 3 nights in Mar 2024
Response from GM on Apr 2, 2024
Dear Kassen, I'm sorry our service and accommodations were not to your liking; please forgive us. Guest satisfaction is our highest priority, and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages improvement for future stays. Thank you for taking the time to share your review with us. Sincerely, Melissa Cockerham, GM

8/10 Good

Renae

Pleasant spot for a pre-cruise overnight. The room was clean, quiet and comfortable.
Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Dear Renae, It is lovely to hear you had a great stay at our hotel. We appreciate you sharing this review and informing other travelers of the comfort you experienced with us. On behalf of the entire staff, I want to thank you so much for choosing our hotel, and please see us again in the future. Best, Melissa Cockerham, GM

6/10 Okay

Folake

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was very friendly. Hotel has potential. The hotel lobby is decent. It has some outdated overly worn furniture pieces such as the fridge panel. Two of the beds were broken/sunken in. Though the shower was mostly clean, there was a strand of hair found in the shower. So, it has potential, but there are a couple of things needed to fix it.
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
Dear Folake, We aim to impress, so I'm sorry that your visit was just okay. Your comments, which highlight some of our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Melissa Cockerham, GM

10/10 Excellent

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and super friendly staff.
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
Dear Leslie, The whole team is thrilled to be a positive reflection of Dania Beach and its friendly residents. Thank you for taking the time to share your excellent rating with us and other guests. We look forward to welcoming you back soon for another delightful stay. Best, Melissa Cockerham, GM

6/10 Okay

Mirna

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The area around the hotel was not nice, it didn't have restaurants or shops around. The neighborhood didn't feel that safe.
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
Dear Mirna, Guest safety is our top priority. We live and work in this area and overall find it to be very safe. I'm sorry that you didn't enjoy our surroundings and hope to host you again should you need to return to the area. Thank you for your time in reviewing our hotel. Sincerely, Melissa Cockerham, GM

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Ebony

Stayed 1 night in Mar 2024
Response from GM on Apr 19, 2024
Dear Ebony, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Melissa Cockerham, GM

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from GM on Mar 29, 2024
Dear Ray, I know that I am biased, but our housekeeping staff is the finest in Fort Lauderdale. Thank you so much for being our guest and recognizing the hard work of our team in this kind review. We are thrilled that you were more than satisfied with your stay, and we hope to welcome you back soon. Best, Melissa Cockerham, GM