Exterior

Reviews of Cambria Hotel Ft Lauderdale, Airport South & Cruise Port

3 out of 5
Cambria Hotel Ft Lauderdale, Airport South & Cruise Port
141 Southwest 19th Court, Dania Beach, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 552 out of 1005 reviews" "
Rating 8 - Good. 226 out of 1005 reviews" "
Rating 6 - Okay. 120 out of 1005 reviews" "
Rating 4 - Poor. 63 out of 1005 reviews" "
Rating 2 - Terrible. 44 out of 1005 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

JAMAL

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Definitely outdated and old they do a good job at making it seem like its not old in the pictures
Stayed 4 nights in Apr 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great,convenient hotel. I wish there was a better breakfast option. Either some free breakfast or a restaurant that was open in the morning
Stayed 3 nights in Apr 2024

10/10 Excellent

John, Bellevue

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was very busy and the staff remained very professional and courteous. We were very early for check in but they kept our bags for us and said they would call when the room was ready. They had our room ready by 11AM which was awesome and very much appreciated.
Stayed 1 night in Apr 2024
Response from agm on Apr 15, 2024
It's fantastic to hear that you had such a positive experience with our front desk staff! Providing professional and courteous service, especially during busy times, is a top priority for us, and we're glad to hear that our team met your expectations.We understand the importance of accommodating early arrivals, and we're delighted that we were able to hold your bags and prepare your room for an early check-in. Your comfort and convenience are important to us, and we're thrilled that we could make your stay more enjoyable by having your room ready by 11 AM.Thank you for sharing your positive feedback with us. We truly appreciate it, and we look forward to welcoming you back for another wonderful stay in the future! If there's anything else we can assist you with or if you have any further comments, please feel free to reach out.

10/10 Excellent

Lee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, property was quiet,clean, and convenient from airport, and cruise terminal. Felt very safe, great price! Would stay again!!
Stayed 1 night in Apr 2024
Response from agm on Apr 15, 2024
We're thrilled to hear that you had such a fantastic experience during your stay! Providing a welcoming and safe environment for our guests is our top priority, and we're delighted that you felt comfortable and at ease during your time with us.It's wonderful to know that you found our staff super friendly, the property quiet and clean, and our location convenient from both the airport and cruise terminal. We're also glad that you found our pricing to be great value!Thank you for your kind words and for choosing to stay with us. We can't wait to welcome you back for another enjoyable stay in the future! If there's anything else we can assist you with or if you have any further comments, please feel free to reach out.

8/10 Good

Timothy

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It was good place to stop for the night
Stayed 2 nights in Apr 2024
Response from agm on Apr 15, 2024
We're glad to hear that our hotel served as a convenient and comfortable stopover for you! Providing a restful and pleasant experience for our guests, even for a short stay, is important to us.If your travels ever bring you back to the area, we'd love to have the opportunity to welcome you again for another enjoyable stopover or perhaps a longer stay. Thank you for choosing to stay with us, and if there's anything we can do to enhance your experience in the future, please don't hesitate to let us know. Safe travels!

10/10 Excellent

Theresa

Traveled with family
The woman that worked at the desk, all of them were very accommodating and very Polite
Stayed 1 night in Apr 2024
Response from agm on Apr 15, 2024
We're thrilled to hear that our front desk staff made such a positive impression on you! Providing accommodating and polite service is a priority for us, and we're delighted that our team members went above and beyond to ensure your satisfaction during your stay. Your kind words will be shared with them as recognition of their outstanding service.Thank you for taking the time to share your feedback with us. We truly appreciate it, and we look forward to welcoming you back for another enjoyable stay in the future! If there's anything else we can assist you with or if you have any further comments, please feel free to reach out.

8/10 Good

Paul, St. John's

Traveled with partner
All good but spotty wifi.
Stayed 3 nights in Apr 2024

6/10 Okay

Nora, Newburyport

Traveled with group
Disliked: Staff & service
There was one poor woman trying to handle the diningroom herself. She was also tending bar at the same time. Very,very very understaffed for dining and drinks
Stayed 1 night in Apr 2024
Response from agm on Apr 15, 2024
We apologize for the inconvenience you experienced due to understaffing in our dining and bar area. It's important to us that our guests receive prompt and attentive service, and we regret that this was not the case during your visit. Your feedback is valuable, and we will address this issue internally to ensure that adequate staffing levels are maintained to meet the needs of our guests, especially during peak times.

10/10 Excellent

Kevin, Spring

Liked: Amenities
Late checkin but very friendly
Stayed 1 night in Apr 2024
Response from agm on Apr 12, 2024
We're glad to hear that despite your late check-in, you found our staff to be very friendly. Providing warm and welcoming service, even during late hours, is important to us, and we're delighted that our team was able to make you feel appreciated and valued. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We hope you had a comfortable stay, and we look forward to welcoming you back in the future!

6/10 Okay

Nancy

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
It felt old and outdated. Only one easy place to charge my phone. Inadequate lighting. Whole place seemed dim.
Stayed 1 night in Apr 2024
Response from AGM on Apr 12, 2024
We're sorry to hear that your stay didn't meet your expectations, and we apologize for any inconvenience caused by the outdated feel of our facilities, insufficient charging options, and inadequate lighting. Your feedback is invaluable to us, and we appreciate you bringing these issues to our attention.We take guest comfort and satisfaction seriously, and we'll certainly look into ways to improve the lighting throughout our property and provide more convenient charging options in our rooms. Additionally, we'll consider any necessary updates to modernize our facilities and ensure they meet the needs and expectations of our guests.Please know that your feedback helps us identify areas for improvement, and we're committed to making necessary changes to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying stay.

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot! Friendly professional staff, clean room, comfortable beds and decent shower water pressure. Was a good hassle free experience
Stayed 1 night in Apr 2024
Response from AGM on Apr 12, 2024
Thank you for sharing your experience! We're thrilled to hear that you found our hotel to be a great spot and that you enjoyed the friendly and professional service from our staff. It's fantastic to know that you found your room clean, the beds comfortable, and the shower water pressure to your liking. Providing a hassle-free experience is what we strive for, and we're glad we could deliver that for you. We appreciate your feedback and hope to have the opportunity to welcome you back for another enjoyable stay soon!

10/10 Excellent

Pang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from AGM on Apr 12, 2024
We're delighted to hear that you had an excellent stay! It's our goal to provide each guest with a memorable experience, and we're thrilled that we could meet your expectations. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future!

8/10 Good

levardo

Liked: Cleanliness, staff & service, property conditions & facilities
I like the free parking . And nicely located
Stayed 1 night in Apr 2024
Response from agm on Apr 10, 2024
Thank you for your recent stay with us and for taking the time to share your feedback. We're delighted to hear that you enjoyed our complimentary parking and found our location convenient.Providing complimentary parking is just one of the ways we strive to enhance our guests' experience and make their stay as hassle-free as possible. We understand the importance of convenience, and we're glad to know that our location met your needs during your time with us.Your satisfaction is our priority, and we're thrilled that we could contribute positively to your stay. Should your travels bring you back to the area, we would be honored to welcome you again for another enjoyable experience.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to let us know. We're here to ensure that your future visits are just as pleasant as this one.

4/10 Poor

Jacob

Traveled with family
Disliked: Cleanliness, staff & service
I was in room 103, extremely noisy with metal gate type noise banging all night. I reserved a room 3 months in advance for 6 people. They have me two weekends and a couch that doesn't pull. Out to a bed. I asked for another room and they wouldn't give one. I asked for a rollaway bed and they don't have one. They have me 3 extra pillows and a blanket for someone to sleep on the ground. Pretty pathetic for a hotel that says they'll accommodate 6 people but then not have the room for us all to sleep. The staff was very unhelpful. The room had trash in the trash can prior to us going in, so obviously a poor cleaning job in bergen guests.
Stayed 1 night in Mar 2024
Response from AGM on Apr 10, 2024
We do apologized for the inconvenience we are working with our third party company to display the correct information in room descriptions since 103 doesn't have sofa bed.

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for before a cruise
Stayed 1 night in Apr 2024
Response from agm on Apr 10, 2024
Thank you for choosing our hotel as your accommodation before your upcoming cruise. We're thrilled to hear that you found our establishment to be a great place to stay before embarking on your voyage.Ensuring our guests have a comfortable and enjoyable experience, especially before important journeys like a cruise, is of utmost importance to us. We're pleased to know that you found our facilities and services satisfactory for your needs.Should you have any further questions or require assistance with anything during your stay, please do not hesitate to reach out to our staff. We are here to make your pre-cruise stay as seamless and enjoyable as possible.We sincerely appreciate your feedback and hope to have the pleasure of welcoming you back for another great stay in the future.

10/10 Excellent

Ken

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have no complains.
Stayed 1 night in Apr 2024
Response from agm on Apr 6, 2024
We're thrilled to hear that you had a great stay! Your satisfaction is our utmost priority, and we're delighted that you enjoyed your time with us. If there's anything else we can do to enhance your experience or if you have any feedback to share, please don't hesitate to reach out. Thank you for choosing our hotel, and we look forward to welcoming you back in the future for another fantastic stay!

6/10 Okay

Steve

Traveled with family and small children
Disliked: Staff & service, amenities
Nothing special here. Employees were not helpful. No transportation to cruise port even though it’s listed in the amenities section. Hot tub broken. Very small pool. Didn’t love it.
Stayed 3 nights in Mar 2024
Response from agm on Apr 3, 2024
We apologize for falling short of your expectations during your recent stay. Providing exceptional service and amenities is our top priority, and we regret that we did not meet that standard during your visit.Regarding the transportation to the cruise port, we sincerely apologize for any inconvenience caused by the discrepancy of communication since we do offer a third party company transportation to Port Everglades, but it is not complimentary, They charge 15 per person each way. We're also disappointed to hear that our staff did not provide the level of assistance you deserved. We strive to offer attentive and friendly service to all our guests, and we will address this issue with our team to ensure improvements are made.Regarding the hot tub and pool, we understand the importance of these amenities for our guests' enjoyment and relaxation. We apologize for any inconvenience caused by their condition and assure you that we are working diligently to address these issues.We appreciate your feedback as it helps us identify areas for improvement. Please know that we take your comments seriously, and we hope to have the opportunity to better serve you in the future. If you would like to discuss your experience further, please do not hesitate to contact our management team. Thank you for staying with us.

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AGM on Apr 3, 2024
Thank you for your rating please visit us soon

4/10 Poor

Nicole

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from AGM on Apr 3, 2024
Thank you

6/10 Okay

Christin, Sylvania

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from agm on Apr 12, 2024
Thank you so much for your rating

10/10 Excellent

Gina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel resturant should be open all day
Stayed 1 night in Mar 2024
Response from AGM on Apr 3, 2024
Thank you for sharing your feedback regarding our restaurant hours. We understand the importance of offering convenient dining options to our guests throughout the day. We sincerely apologize if our current operating hours did not meet your expectations.We will review our restaurant schedule to assess the possibility of extending our hours to better accommodate our guests' needs. Your input is valuable to us as we continuously strive to enhance the guest experience.Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back and provide you with a more satisfactory experience in the future. If you have any further suggestions or concerns, please feel free to reach out to us.

10/10 Excellent

debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was excellent! Received an upgrade, clean rooms. So far, so good. Price was reasonable. It pays to be a Bonvoy member 🙌
Stayed 3 nights in Mar 2024
Response from agm on Mar 28, 2024
Thank you for choosing to stay with us and for taking the time to share your feedback! We're thrilled to hear that your check-in experience was excellent and that you received an upgrade. Ensuring our guests have clean and comfortable rooms is always a top priority, and we're delighted to know that you found everything to your satisfaction so far.We're also glad that you found the price reasonable and that being a Choice member has its perks. We truly value your loyalty, and it's our pleasure to provide you with an exceptional stay.If there's anything else we can assist you with during your time here, please don't hesitate to let us know. We hope you continue to enjoy your stay, and we look forward to serving you again in the future.

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cons: Hot tub was out of order. Staff says they are waiting on a part. 4 weeks without hot tub now. Pool was freezing cold so I didn’t use it. Pros: Double king upgrade room was awesome. There was one king bed in a separate bedroom which is nice because I snore pretty loud. Get place to get a good night sleep. Easy parking. Free airport shuttle. The food was really yummy for a smaller hotel. Staff were polite and attentive.
Stayed 1 night in Mar 2024
Response from AGM on Mar 26, 2024
Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the out-of-order hot tub and the temperature of the pool during your stay. We understand the importance of these amenities to our guests, and we are actively working to resolve the issue with the hot tub as soon as possible.On a positive note, we're delighted to hear that you enjoyed the upgrade to the double king room and that it provided you with a comfortable space for a good night's sleep. We're also glad that you found our parking facilities convenient and appreciated the complimentary airport shuttle service.Additionally, we're pleased that you enjoyed the food at our hotel restaurant and that our staff provided you with polite and attentive service throughout your stay.We value your feedback and will use it to improve our services for future guests. If there's anything else we can do to enhance your experience during your next visit, please don't hesitate to let us know. We hope to have the opportunity to welcome you back soon for an even better stay.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay.
Stayed 1 night in Mar 2024
Response from AGM on Mar 26, 2024
We're delighted to hear that you enjoyed your stay with us! If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

6/10 Okay

Jessica, Monroe

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The distance to the cruise port and airport was very convenient. The lobby, and grounds were nice. The rooms and hallways were dark and a bit musty. The beds were okay. Very friendly and accommodating staff!
Stayed 1 night in Mar 2024
Response from AGM on Mar 26, 2024
Thank you for sharing your feedback with us. We're pleased to hear that you found our location convenient for both the cruise port and the airport, and that you enjoyed the ambiance of our lobby and grounds.We apologize for any inconvenience caused by the darkness and mustiness of the rooms and hallways. We will certainly take your comments into consideration as we continue to make improvements to our property.It's wonderful to hear that you found our staff to be friendly and accommodating. We strive to provide exceptional service to all of our guests, and we're glad that we were able to meet your expectations in this regard.If there's anything else we can do to enhance your experience during your next visit, please don't hesitate to let us know. We hope to have the opportunity to welcome you back soon for an even better stay.

2/10 Terrible

Sean

Stayed 2 nights in Mar 2024
Response from agm on Apr 15, 2024
Thank you for your rating

10/10 Excellent

Cynthia

Stayed 1 night in Mar 2024
Response from agm on Apr 15, 2024
Thank you for your rating

10/10 Excellent

Kenyon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and property was very clean and updated.
Stayed 3 nights in Mar 2024
Response from AGM on Mar 26, 2024
Thank you for your feedback! We're thrilled to hear that you found our rooms and property to be clean and updated. Maintaining a high standard of cleanliness and ensuring our facilities are well-maintained is a top priority for us.We appreciate your kind words and are glad that you enjoyed your experience with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

AJ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Mr m sandwich shop. Good airport shuttle
Stayed 1 night in Mar 2024
Response from AGM on Mar 26, 2024
We're glad to hear that you found our hotel's location convenient, especially with Mr. M Sandwich Place nearby, and that you had a positive experience with our airport shuttle service. Providing convenience and comfort for our guests is our top priority, and we're delighted that we could meet your expectations.If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We look forward to welcoming you back on your next visit!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Locale
Stayed 1 night in Mar 2024
Response from AGM on Mar 26, 2024
Thank you for your kind feedback! We're thrilled to hear that you had a great stay with us. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Jean

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only complaint was shower temp was cold Otherwise great hotel
Stayed 1 night in Mar 2024
Response from AGM on Mar 26, 2024
Thank you for sharing your feedback with us. We're delighted to hear that you had a great experience at our hotel overall.We apologize for the inconvenience you experienced with the shower temperature. Maintaining consistent water temperature is important to us, and we will look into this matter to ensure it is promptly addressed.If there's anything else we can do to enhance your experience during your next visit or if you have any further feedback, please don't hesitate to let us know. We value your input and hope to have the opportunity to welcome you back for another enjoyable stay.

10/10 Excellent

A'kema

Stayed 4 nights in Mar 2024
Response from agm on Apr 10, 2024
Thank you so much

10/10 Excellent

Clarine

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in Mar 2024
Response from AGM on Mar 16, 2024
Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you loved your recent stay at our hotel. Providing exceptional experiences for our guests is our top priority, and it's always gratifying to know that we've succeeded in making your visit enjoyable.Your kind words mean a lot to us, and we truly appreciate your support. If there's anything else we can do to make your future stays even more memorable, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful experience soon!

10/10 Excellent

George

Business traveler, Traveled with partner
Liked: Cleanliness, amenities
Everyone and everything was good
Stayed 1 night in Mar 2024
Response from agm on Mar 16, 2024
Thank you so much for your positive feedback! We're delighted to hear that you had a great experience with us and that everyone and everything met your expectations during your stay. Providing exceptional service and a comfortable environment for our guests is what we strive for, and we're thrilled that we achieved that goal during your visit.Your satisfaction is our top priority, and we're grateful for your kind words. If there's anything else we can do to enhance your future stays with us, please don't hesitate to reach out. We can't wait to welcome you back for another fantastic experience!

10/10 Excellent

Eugina

Liked: Cleanliness, property conditions & facilities
This is my second time staying at this property and I love it
Stayed 2 nights in Mar 2024
Response from AGM on Mar 15, 2024
Thank you for choosing to stay with us again at Cambria Hotel in Fort Lauderdale! We are thrilled to hear that you love our property and that this is your second visit.Your loyalty as a returning guest means the world to us, and we're delighted to have had the opportunity to host you once more. We're thrilled that you continue to enjoy your experiences with us.We look forward to welcoming you back for many more memorable stays in the future. If there's anything specific you'd like to share about your stay or any preferences you have for your next visit, please don't hesitate to let us know. We're here to ensure your time with us is nothing short of exceptional.

10/10 Excellent

Clarine

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from AGM on Mar 15, 2024
Thank you for your feedback regarding the cleanliness of Cambria Hotel in Fort Lauderdale. We are pleased to hear that you found our property to be clean during your recent stay.Maintaining a pristine environment is one of our top priorities, and we take great pride in ensuring that every aspect of our hotel meets the highest standards of cleanliness and hygiene.Your satisfaction is important to us, and we appreciate you taking the time to share your positive experience. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.We look forward to welcoming you back for another pleasant stay in the near future.

10/10 Excellent

juanyette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean.
Stayed 2 nights in Mar 2024
Response from AGM on Mar 15, 2024
Thank you for your recent stay at Cambria Hotel in Fort Lauderdale and for taking the time to share your feedback with us.We are delighted to hear that you found our hotel to be quiet and clean during your visit. Providing a tranquil and spotless environment for our guests to relax and enjoy their stay is one of our top priorities.Your satisfaction is important to us, and we appreciate your kind words. If there is anything else we can do to enhance your experience further, please don't hesitate to reach out to us.We hope to have the pleasure of welcoming you back for another peaceful and enjoyable stay in the future.

10/10 Excellent

Katrin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very easy checkin and out. No hidden fees!
Stayed 1 night in Mar 2024
Response from AGM on Mar 15, 2024
Thank you for choosing Cambria Hotel in Fort Lauderdale for your recent stay, and for sharing your feedback with us.We are delighted to hear that you found the check-in and check-out processes to be very easy and seamless. Providing efficient and hassle-free service is a priority for us, and we're glad to know that we met your expectations in this regard.Furthermore, we are pleased that you appreciated our transparent pricing with no hidden fees. We believe in providing our guests with clear and upfront information to ensure a straightforward and enjoyable experience.Your satisfaction is our utmost priority, and we thank you for acknowledging our efforts. Should you have any further comments or requests, please do not hesitate to let us know.We look forward to welcoming you back for another exceptional stay in the future.

8/10 Good

Valerie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and accommodating
Stayed 1 night in Feb 2024
Response from agm on Mar 16, 2024
Thank you for your feedback regarding your recent stay with us. We're pleased to hear that you found our staff to be friendly and accommodating. Providing excellent service and hospitality is at the core of what we do, and we're glad that our team made a positive impression on you.While we're happy to know that our staff met your expectations, we apologize for any inconvenience caused by the issues with the air conditioning. Your comfort is important to us, and we regret that we couldn't provide a seamless experience during your stay.If you ever find yourself in the area again, we'd love to welcome you back and ensure that your next stay with us is nothing short of exceptional. Please don't hesitate to reach out if there's anything we can do to make your future visits even more enjoyable.

10/10 Excellent

Deborah

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant on site has really good food but they need to have one more person helping the lady out front. She’s not too friendly because she is overwhelmed. She’s doing the best she can by herself.
Stayed 1 night in Mar 2024
Response from AGM on Mar 15, 2024
Thank you for your recent stay at Cambria Hotel in Fort Lauderdale and for providing us with valuable feedback about your dining experience at our on-site restaurant.We are delighted to hear that you enjoyed the food at our restaurant. Your satisfaction with our culinary offerings is greatly appreciated, and we are thrilled to know that you found the quality of our food to be excellent.However, we are disappointed to learn that you encountered some challenges with the service from our front-of-house staff. Please accept our sincere apologies for any inconvenience or dissatisfaction caused by this.We take your feedback seriously, and we will address the staffing issue to ensure that our guests receive prompt and friendly service at all times. Your comments help us identify areas for improvement, and we are committed to taking the necessary steps to enhance the guest experience.We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for another visit. If there is anything else we can do to make your next stay more enjoyable, please do not hesitate to let us know.

2/10 Terrible

Nonya

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
The A/C did not work properly. We were so exhausted from being at the airport all day and being shifted around due to flight cancelation that we didn't request a new room. But that made the stay terrible. When I did reach out the to hotel for a refund they told me that i would have to go through expedia.
Stayed 1 night in Mar 2024
Response from AGM on Mar 16, 2024
We sincerely apologize for the inconvenience you experienced with the air conditioning during your stay. It's unacceptable that you had to endure discomfort after what sounds like a very exhausting day.We understand the frustration caused by not having a properly functioning AC unit, especially after a long day of travel disruptions. Your comfort is of the utmost importance to us, and we regret that we fell short of providing you with a pleasant experience.Regarding your request for a refund, we apologize for any confusion. Bookings made through third-party platforms like Expedia may require refunds to be processed through themOnce again, we apologize for the inconvenience and disappointment you experienced. We appreciate your understanding and patience, and we hope to have the opportunity to make it up to you in the future.

10/10 Excellent

Janet, Knoxville

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and wonderful staff!
Stayed 2 nights in Mar 2024
Response from AGM on Mar 9, 2024
Thank you so much for your kind words! We're thrilled to hear that you found our hotel very clean and that you had a wonderful experience with our staff. Providing a clean and welcoming environment, along with exceptional service, is always our top priority.Your feedback means a lot to us, and we'll be sure to share your compliments with our team. We're grateful for the opportunity to have hosted you, and we look forward to welcoming you back for another fantastic stay in the future.If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent
Stayed 3 nights in Mar 2024
Response from AGM on Mar 9, 2024
Thank you for your kind words! We're delighted to hear that you had an excellent experience with our staff during your recent stay at [Hotel Name]. Providing exceptional service is our utmost priority, and we're thrilled that our team was able to meet and exceed your expectations.We truly appreciate your feedback and will be sure to pass along your compliments to our dedicated staff members. It's feedback like yours that motivates us to continually strive for excellence.We hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very good 👍
Stayed 2 nights in Mar 2024
Response from AGM on Mar 9, 2024
Thank you for choosing to stay with us at [Hotel Name]! We're delighted to hear that you had a very good experience during your recent visit.Your satisfaction is incredibly important to us, and we're thrilled that everything met your expectations. If there's anything specific that made your stay enjoyable or if there's anything we can do to further enhance your experience next time, please let us know.We look forward to welcoming you back for another great stay in the future. If you have any questions or need assistance with anything, please don't hesitate to reach out to us.

10/10 Excellent

AGIM

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will go back
Stayed 1 night in Mar 2024
Response from agm on Mar 9, 2024
Thank you for your feedback! We're thrilled to hear that you enjoyed your recent stay with us and that you're planning to return. We truly appreciate your loyalty and the opportunity to host you again.Please rest assured that we'll do everything we can to make your next stay just as enjoyable as the last. If there's anything specific you'd like us to arrange or if you have any special requests, please feel free to reach out to us ahead of your visit.We look forward to welcoming you back and providing you with another memorable experience at [Hotel Name]. If there's anything else we can assist you with in the meantime, please don't hesitate to let us know.

10/10 Excellent

Ciji

Stayed 4 nights in Sep 2023
Response from AGM on Mar 26, 2024
Thank you for your rating. Come back soon

2/10 Terrible

joel

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They did not have the room that I prepaid for available!
Stayed 1 night in Mar 2024
Response from AGM on Mar 9, 2024
I would like to extend my sincerest apologies for the inconvenience you experienced upon your arrival at our hotel. It is unacceptable that the room you had prepaid for was not available as expected.I understand the frustration and disappointment this must have caused, and I want to assure you that we take this matter very seriously. Your satisfaction is our top priority, and we deeply regret that we fell short of meeting your expectations on this occasion.Please know that we have taken immediate steps to address the issue and prevent such occurrences in the future. Additionally, I'm glad to hear that our team offered you a 20% discount on the rate as a gesture of goodwill. While this does not fully compensate for the inconvenience, I hope it helps alleviate some of the frustration you experienced.If there is anything else we can do to make amends or if you have any further concerns, please don't hesitate to reach out to us directly. We value your feedback and the opportunity to improve our services.Once again, I apologize for the inconvenience, and I hope that we can regain your trust and welcome you back for a more seamless and enjoyable stay in the future.

10/10 Excellent

Lynda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Feb 2024
Response from AGM on Mar 9, 2024
Thank you so much for your kind feedback! We are delighted to hear that you had a great experience during your recent stay with us. Providing exceptional service and ensuring our guests have a wonderful stay is our top priority, and we're thrilled that we were able to meet your expectations.Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your positive experience. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back for another fantastic stay in the future. If you have any questions or need assistance with anything, please feel free to reach out to us.

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AGM on Mar 9, 2024
Thank you so much for your rating

10/10 Excellent

Linda, Dayton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite, clean great staff. Convenient location for airport or port
Stayed 1 night in Mar 2024
Response from agm on Mar 4, 2024
Thank you for your positive feedback! We're thrilled to hear that you had a pleasant experience during your stay with us. Providing a quiet, clean environment with friendly and helpful staff is our top priority, and we're glad that you found our location convenient for your travel needs. If you have any further comments or suggestions for improvement, please feel free to share. We hope to welcome you back again soon!