Lobby lounge

Reviews of Courtyard by Marriott Fort Lauderdale Airport & Cruise Port

3 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 535 out of 1003 reviews" "
Rating 8 - Good. 243 out of 1003 reviews" "
Rating 6 - Okay. 102 out of 1003 reviews" "
Rating 4 - Poor. 71 out of 1003 reviews" "
Rating 2 - Terrible. 52 out of 1003 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Arthur

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the homemade breakfast, however need more staff. Waits too long.
Stayed 1 night in Feb 2024
Response from General Manager on Apr 25, 2024
Dear Arthur, Thank you for choosing Courtyard Fort Lauderdale Airport & Cruise Port and sharing your experience. We are glad you enjoyed our breakfast offerings and that you enjoyed your stay overall. We also regret the service shortfalls you faced and the inconvenience this caused. We have shared your comments with the appropriate individuals as we strive to improve our guest experience. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Best Regards,Adelana MooreGeneral Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Crystal

Liked: Cleanliness, property conditions & facilities
Close to airport
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Crystal, Thank you for choosing Courtyard Fort Lauderdale Airport & Cruise Port and sharing your experience. We are delighted to know that we were able to provide you with a comfortable and quiet stay and that our proximity to the airport was perfect for your needs. Should your travels bring you back this way, it would be our pleasure to host you again.Best Regards,Adelana MooreGeneral Manager

8/10 Good

Dawn

Stayed 1 night in Apr 2024
Response from General Manager on Apr 14, 2024
Dear Dawn, Thank you for sharing the nice rating about your experience at Courtyard Fort Lauderdale Airport & Cruise Port. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Best Regards,Adelana MooreGeneral Manager

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was so great, front desk staff always pleasant and helpful. Comfortable beds and shuttle pick up and drop off from Airport was seemless. Would recommend
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Barb, Thank you for choosing Courtyard Fort Lauderdale Airport & Cruise Port and sharing your experience. We are glad you liked our comfortable beds provided you with a relaxing night’s sleep, and that you appreciated our shuttle service. We were also delighted to learn that the service provided by our front desk associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. Thank you again for your recommendation to our future guests. It would be a pleasure to welcome you back anytime you visit our area. Best Regards,Adelana MooreGeneral Manager

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds
Stayed 1 night in Apr 2024
Response from General Manager on Apr 6, 2024
Dear Cynthia, Thank you for taking the time to review your recent stay. We are delighted that you loved our comfortable beds and got a great night's sleep. It is our top priority to provide a refreshing, relaxing stay to every guest; therefore, we appreciate your kind remarks. Thank you for choosing Courtyard Fort Lauderdale Airport & Cruise Port. We look forward to your next visit.Best Regards,Adelana MooreGeneral Manager

4/10 Poor

Gerald S

Disliked: Cleanliness, staff & service, property conditions & facilities
The pool was dirty the surroundings of the pool had weeds growing up in cracks of cement cigarette butts laying around. Staff at front desk not very friendly and it states complementary shuttle to airport but then told $10 a person if before 5am and I couldn’t find anywhere on the website about this anywhere.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 7, 2024
Dear Gerald S, Thank you for taking the time to evaluate our hotel. We are disappointed to learn about the cleanliness issues at the pool area. We have shared your comments with housekeeping associates to ensure the cleanliness and appearance of all our facilities. We also sincerely apologize for the inconvenience you endured with the shuttle service. Your feedback and also your patience in this matter are much appreciated. We will share your message appropriately as we are committed to enhancing our services and guest experience on all levels.Best Regards,Adelana MooreGeneral Manager

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 6, 2024
Dear Joe, Thank you for choosing Courtyard Fort Lauderdale Airport & Cruise Port and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards,Adelana MooreGeneral Manager

8/10 Good

Melanie, Tarkio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area doesn't have anything close to do within walking distance
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Melanie, Thank you for choosing Courtyard Fort Lauderdale Airport & Cruise Port and sharing your experience. We are pleased you enjoyed your stay overall; however, we do regret that our location did not meet your expectations. We offer a shuttle service that can take you downtown, and we would be happy to offer recommendations for local sights. We hope you will take advantage of this on your next visit so that we can provide you with a better experience. We look forward to welcoming you back soon.Best Regards,Adelana MooreGeneral Manager

10/10 Excellent

Vilmarie Vazquez

Business traveler
Liked: Cleanliness, staff & service
.
Stayed 1 night in Feb 2024
Response from General Manager on Apr 2, 2024
Dear Ms. Vazquez, Thank you for choosing Courtyard Fort Lauderdale Airport & Cruise Port and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards,Adelana MooreGeneral Manager

4/10 Poor

Daniel, Manalapan

Traveled with family
This hotel is near a train that runs all night. Very noisy and impossible to get a good nights sleep.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Daniel, Thank you for taking the time to evaluate our hotel. We sincerely apologize for the noise issues you encountered and that your sleep was disrupted. On your next visit, we will be happy to provide you with a different room should one be available. We have various room options and are always happy to accommodate special requests when possible. We understand your frustration and are grateful for your patience. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Best Regards,Adelana MooreGeneral Manager

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
This is our second time. Always great service and professional employees at the lobby and all over the property.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 30, 2024
Dear Ramon, Thank you for choosing Courtyard Fort Lauderdale Airport & Cruise Port and sharing your experience. We were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. We value your patronage, and we look forward to your next visit.Best Regards,Adelana MooreGeneral Manager

10/10 Excellent

Jean

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There was nothing to do in the area but that’s not really the hotel’s fault
Stayed 1 night in Feb 2024
Response from General Manager on Mar 30, 2024
Dear Jean, Thank you for choosing Courtyard Fort Lauderdale Airport & Cruise Port and sharing your experience. We were happy to read that you enjoyed your overall stay, but we are disappointed that our location did not suit your needs. We appreciate your feedback. We offer a shuttle service that can take you downtown, and we would be happy to offer recommendations for local sights. We hope you will take advantage of this on your next visit so that we can provide you with a better experience. We look forward to welcoming you back soon.Best Regards,Adelana MooreGeneral Manager

6/10 Okay

Olga

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was nice and clean. The AC is noisy. You can hear train all night long. Their system was down and they did the check in process manually. While we were sleeping, someone opened our door because it was checked in to someone else while we were there. The problem was resolved, but not something you want to experience while sleeping.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 30, 2024
Dear Olga, Thank you for taking the time to evaluate our hotel. While we are happy to know you liked our well-maintained accommodations, we deeply regret the noise concerns you experienced during your stay. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We also sincerely apologize for the inconvenience caused by the manual check-in process. Please know that we have shared your comments appropriately to prevent them from happening again in the future. We understand your frustration and are grateful for your patience. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Best Regards,Adelana MooreGeneral Manager

10/10 Excellent

linda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Elevators slow
Stayed 1 night in Mar 2024
Response from General Manager on Mar 30, 2024
Dear Linda, Thank you for choosing Courtyard Fort Lauderdale Airport & Cruise Port and sharing your experience. We are pleased you enjoyed your stay overall; however, we deeply regret the issues you had with our elevators during your visit. We will address this appropriately, and we want you to know we are very grateful for your patience. We appreciate hearing from our guests as we continually strive to improve our services. We hope you will revisit for a much-improved stay.Best Regards,Adelana MooreGeneral Manager

10/10 Excellent

Devin

Stayed 1 night in Mar 2024
Response from General Manager on Apr 13, 2024
Dear Devin, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Courtyard Fort Lauderdale Airport & Cruise Port, and we look forward to welcoming you back soon.Best Regards,Adelana MooreGeneral Manager

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and clean rooms
Stayed 1 night in Mar 2024
Response from General Manager on Mar 14, 2024
Dear Martha, Thank you for choosing Courtyard Fort Lauderdale Airport & Cruise Port and sharing your experience. We are glad you liked our well-maintained accommodations and that our devoted associates took great care of you. We will certainly share your praises with them. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Best Regards,Adelana MooreGeneral Manager

8/10 Good

Kristy

Traveled with family
I liked the location-right by Bass Pro Shop & a great restaurant. It was very safe & convenient to get Lyft & Ubers. The hotel was clean & very well taken care of. Great shuttle service to the airport too. Elevator was broken & the other was clunking & didn’t feel safe. There was no coffee in the lobby most of the time. Overall, it was great & I’d stay there again!
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Kristy, Thank you for choosing Courtyard Fort Lauderdale Airport & Cruise Port and sharing your experience. We are glad our location perfectly suited your needs and that you appreciated our shuttle service. While we are also happy to know you liked our well-maintained accommodations, we deeply regret not meeting some of your expectations. We have shared your comments with the appropriate individuals as we strive to improve our guest experience. It is always a joy to see our guests are excited about returning; we look forward to it!Best Regards,Adelana MooreGeneral Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
The Courtyard with the palm trees , and areas to relax for anytime of day or evening
Stayed 1 night in Feb 2024
Response from General Manager on Mar 9, 2024
Dear Mary, Thank you for choosing Courtyard Fort Lauderdale Airport & Cruise Port and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards,Adelana MooreGeneral Manager

10/10 Excellent

Cynthia

The staff were welcoming and very helpful.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 10, 2024
Dear Cynthia, Thank you for choosing Courtyard Fort Lauderdale Airport & Cruise Port and sharing your experience. We were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Best Regards,Adelana MooreGeneral Manager

4/10 Poor

KATHY

Liked: Cleanliness
Very isolated property
Stayed 1 night in Mar 2024
Response from General Manager on Mar 8, 2024
Dear Kathy, Thank you for taking the time to post a review. We are sorry that our location was not ideal for you. Please know in the future our knowledgeable associates are happy to recommend restaurants, shopping, and local area attractions to make your experience here the best that it can be. We appreciate your feedback and hope to have the opportunity to host you again on your future visit to the area. Best Regards,Adelana Moore,General Manager

6/10 Okay

John

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from General Manager on Mar 8, 2024
Dear John, We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Best Regards,Adelana Moore,General Manager

4/10 Poor

Grant

Traveled with family
Liked: Staff & service
Could hear the trains all night.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 3, 2024
Dear Grant, Thank you for your feedback regarding the noise concerns you had during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will look into the issue to address it effectively. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Best Regards,Adelana MooreGeneral Manager

10/10 Excellent

Andrew

Liked: Property conditions & facilities
Hotel is very nice with shuttle service to restaurants.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 3, 2024
Dear Andrew, We are so pleased to read how happy you were with our beautiful property and convenient amenities! Providing an exceptional stay to every guest is what we strive for every day. Thank you for reviewing your time at Courtyard Fort Lauderdale Airport & Cruise Port, and we hope to welcome you back soon for another enjoyable visit.Best Regards,Adelana MooreGeneral Manager

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Feb 2024
Response from General Manager on Mar 2, 2024
Dear Destiny, Thank you for choosing Courtyard Fort Lauderdale Airport & Cruise Port and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Best Regards,Adelana MooreGeneral Manager

10/10 Excellent

ZEKI, new milford

Stayed 1 night in Feb 2024
Response from General Manager on Mar 23, 2024
Dear Zeki, Thank you for rating your stay at Courtyard Fort Lauderdale Airport & Cruise Port. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Best Regards,Adelana MooreGeneral Manager

8/10 Good

D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay at the hotel was nice. The staff was friendly and the amenities are as expected. Note that you will have to pay for parking. Other than that my stay was good.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 1, 2024
Dear Guest, Thank you for choosing Courtyard Fort Lauderdale Airport & Cruise Port for your recent stay. We are pleased to know that your overall experience was satisfying. We are also delighted that you loved our beautiful property, attentive associates, and the amenities we offer to our guests. However, we regret your disappointment with our parking charges. These fees are listed on our website, and we will share them appropriately. We appreciate your patience and look forward to welcoming you back soon.Best Regards,Adelana MooreGeneral Manager

8/10 Good

Beth, Woodbury

Stayed 1 night in Feb 2024
Response from General Manager on Mar 23, 2024
Dear Beth, Thank you for sharing the nice rating about your experience at Courtyard Fort Lauderdale Airport & Cruise Port. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Best Regards,Adelana MooreGeneral Manager

10/10 Excellent

Demarcus

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Service! Nice Room and great atmosphere The front desk was awesome all shifts
Stayed 1 night in Feb 2024
Response from General Manager on Feb 29, 2024
Dear Demarcus, Thank you for choosing Courtyard Fort Lauderdale Airport & Cruise Port and sharing your experience. We are glad you liked our comfortable accommodations and that our devoted associates took great care of you. We will certainly share your praises with them. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Best Regards,Adelana MooreGeneral Manager

4/10 Poor

gonzalo

Traveled with family
Disliked: Property conditions & facilities
The toilet noise
Stayed 1 night in Feb 2024
Response from General Manager on Feb 29, 2024
Dear Gonzalo, Thank you for choosing us for your recent visit. We sincerely apologize for the noise concerns during your stay and its impact on your overall comfort. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit to the city so we may have the opportunity to better your stay.Best Regards,Adelana MooreGeneral Manager

10/10 Excellent

Geannys

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to airport and lots of food options
Stayed 1 night in Feb 2024
Response from General Manager on Feb 27, 2024
Dear Geannys, Thank you for choosing Courtyard Fort Lauderdale Airport & Cruise Port and sharing your experience. We were delighted to read how much you enjoyed your visit to the city and that you appreciated having several restaurant options within walking distance. Thank you for being our guest. We hope to have you return soon.Best Regards,Adelana MooreGeneral Manager

2/10 Terrible

Dennis

Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Dear Dennis, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating and sincerely apologize for not meeting your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Best Regards,Adelana MooreGeneral Manager

4/10 Poor

Shannon

Disliked: Cleanliness, property conditions & facilities
No interest so we didn’t have room keys No extra toiletries… and the coffee bar was standard Disappointed for a Marriott
Response from General Manager on Feb 26, 2024
Dear Shannon, Thank you for taking the time to evaluate our hotel. Ensuring that our guests have a comfortable and enjoyable stay is our top priority, and we regret that we fell short of meeting your expectations in some areas. We understand the importance of having room keys readily available and providing extra toiletries upon request. Your comments have been shared with our team to address these issues and prevent similar occurrences in the future. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards,Adelana MooreGeneral Manager

4/10 Poor

Chris

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property is outdated and needs a Reno! The front lobby was very dirty and the cushions were stained. The elevator was dirty with fingerprints on walls and debris on the floor. A very sad, order behind the counter eating place. Could use a nice restaurant like other Marriott Hotels. Honestly, I wouldn't stay here again
Stayed 1 night in Feb 2024
Response from General Manager on Feb 23, 2024
Dear Chris, Thank you for taking the time to evaluate your stay. We sincerely apologize for the cleanliness issues you came across and the inconvenience this caused you. We have shared your comments with the appropriate individuals as we strive to improve our guest experience. We are also sorry you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization of our hotel. We hope you will change your mind and give us another opportunity to provide you with excellent hospitality for which we are known.Best Regards,Adelana MooreGeneral Manager

8/10 Good

Josee

Liked: Staff & service
Far from anything.
Stayed 2 nights in Dec 2023
Response from General Manager on Feb 22, 2024
Dear Josee, Thank you for choosing Courtyard Fort Lauderdale Airport & Cruise Port. We were pleased we exceeded most of your expectations during your visit. Additionally, we value your remarks regarding our location. If you find yourself in our area again, we look forward to having another opportunity to provide you with an exceptional stay. Best Regards, Adelana Moore General Manager

8/10 Good

Kathy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean !!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 19, 2024
Dear Kathy, Thank you for choosing Courtyard Fort Lauderdale Airport & Cruise Port and sharing your experience. We are glad you liked our well-maintained hotel and that you had a great stay. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Best Regards,Adelana MooreGeneral Manager

4/10 Poor

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
I had to pay for parking will not come back, never told I had to pay for parking untill I got there
Stayed 5 nights in Feb 2024
Response from General Manager on Feb 19, 2024
Dear Greg, Thank you for taking the time to evaluate our hotel. We deeply regret that you were disappointed with our parking cost. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. Thank you again for your feedback. We appreciate your business and hope to see you the next time you visit the area.Best Regards,Adelana MooreGeneral Manager

4/10 Poor

helmut

Disliked: Staff & service
Just generally not helpful
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Helmut, Thank you for taking the time to evaluate our hotel. Please accept our apologies as well as every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Best Regards,Adelana MooreGeneral Manager

6/10 Okay

Mark, Hickory

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bistro staff not service oriented or focused.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Mark, Thank you for taking the time to evaluate our hotel. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the city area.Best Regards,Adelana MooreGeneral Manager

4/10 Poor

Stephen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lobby had a poor smell from something they inject through the HVAC system, room was small and some area’s of the hotel (elevator/ lobby washroom) were dirty. The food/drink prices at the hotel were ridiculously high. They obviously take advantage of the travellers who cruise out of Ft. Lauderdale. At least the staff were mostly friendly and accommodating.
Stayed 1 night in Dec 2023
Response from General Manager on Feb 14, 2024
Dear Stephen, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with the fragrance on our property and cleanliness issues. Your comfort is paramount to us, and we regret not meeting your expectations. Please be assured that your comments will be addressed appropriately to enhance the guest's experience. On a positive note, we are delighted to hear that you enjoyed our courteous service. Your patience and understanding are deeply valued. We appreciate your sentiments regarding pricing and hope to have the opportunity to welcome you back to provide you with the hospitality we are known for.Best Regards,Adelana Moore,General Manager

8/10 Good

Diane

Stayed 1 night in Feb 2024
Response from General Manager on Mar 22, 2024
Dear Diane, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Courtyard Fort Lauderdale Airport & Cruise Port, and we look forward to welcoming you back soon.Best Regards,Adelana MooreGeneral Manager

6/10 Okay

Frances

Stayed 1 night in Feb 2024
Response from General Manager on Mar 22, 2024
Dear Frances, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Best Regards,Adelana MooreGeneral Manager

10/10 Excellent

PAUL

Stayed 1 night in Feb 2024
Response from General Manager on Mar 23, 2024
Dear Paul, Thank you for choosing Courtyard Fort Lauderdale Airport & Cruise Port and for the excellent rating. We are thrilled that we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards,Adelana MooreGeneral Manager

8/10 Good

Marlis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy pick up from the airport however we thought they provided transport to the ship. Not so! $20 each to go 5 miles!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 10, 2024
Dear Marlis, Thank you for choosing Courtyard Fort Lauderdale Airport & Cruise Port and taking the time to share your experience. While we are pleased to hear that you found our airport transportation convenient for your arrival, we deeply regret not meeting some of your expectations. We have shared your comments with the appropriate individuals as we strive to improve our guest experience. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Best Regards,Adelana MooreGeneral Manager

6/10 Okay

Eric

Traveled with partner
Liked: Cleanliness
Customer service could be better from the restaurant representative.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 9, 2024
Dear Eric, Thank you for your candid feedback. Providing thoughtful, attentive service with a commitment to quality is always our number one priority; therefore, we have conveyed your comments to our in-house restaurant associates for a better guest experience. We appreciate your feedback and hope to see you again soon.Best Regards,Adelana Moore,General Manager

6/10 Okay

Patricia

Liked: Staff & service, property conditions & facilities
The property was okay and the the staff were very nice but the “restaurant” is more like a very expensive snack stand, the train noise was bothersome and it is very secluded so you can’t walk to a restaurant or store, etc.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 8, 2024
Dear Patricia, Thank you for taking the time to evaluate our hotel. While we are happy to know you liked our seamless hospitality, we deeply regret the noise concerns during your stay and its impact on your overall comfort. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. Additionally, we appreciate your sentiments about pricing and that we take careful consideration to be competitively priced for our area. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Best Regards,Adelana MooreGeneral Manager

10/10 Excellent

Grace

Stayed 1 night in Feb 2024
Response from General Manager on Mar 23, 2024
Dear Grace, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Courtyard Fort Lauderdale Airport & Cruise Port, and we look forward to welcoming you back soon.Best Regards,Adelana MooreGeneral Manager

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Well maintained. Good service. Very helpful and friendly staff.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 4, 2024
Dear Leslie, Thank you for choosing Courtyard Fort Lauderdale Airport & Cruise Port and sharing your experience. We are glad you liked our well-kept hotel and that our devoted associates took great care of you. We will certainly share your praises with them. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Best Regards,Adelana MooreGeneral Manager

6/10 Okay

James

Traveled with partner
Didn’t like smell in room and floor stains also furniture stains
Stayed 1 night in Jan 2024
Response from General Manager on Feb 1, 2024
Dear James, Thank you for taking the time to provide feedback. We apologize for the concerns regarding the odor and cleanliness of your accommodations you outlined during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next visit. Thank you again for your review.Best Regards,Adelana MooreGeneral Manager

8/10 Good

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 31, 2024
Dear Dianne, Thank you for your rating of Courtyard Fort Lauderdale Airport & Cruise Port. We are pleased your stay with us was a great one and look forward to welcoming you back soon. Best Regards, Adelana Moore General Manager