Posted Jan 19, 2017
We stayed for one night at the Courtyard by Marriott in Miramar. The room was excellent, however, our rental car was broken into (smashed out window) overnight. Since we were only passing through, we had left a few bags in the back of the vehicle (out of sight). When we came out in the morning, our window was smashed and our bags were gone. We immediately went to the front desk and the manager came out and called the police for us. That was the last we saw of anyone from the hotel. We waited in the parking lot for 3 hours for the police to arrive. No one ever came out to see the vehicle, ask how we were or if we needed anything... nothing. The manager on duty (I assume, no one ever introduced themselves to us) came out when the police came, but only to say she would bring up surveillance video of the parking lot. As it turned out, no footage was available of any of the parking lot. I know it was not the hotel's fault that we were victims of a robbery, but they made zero effort to assist us or show that they cared at all.
Comment from Hotel Management
Jan 26, 2017 by Brandon T, Hotel Management
Please accept our apologies for the unfortunate situation you were in and that you felt unassisted from our staff. That is certainly not the service we strive to provide in good times or bad. Safely located in Miramar, we rarely find ourselves in these situations. However, we will discuss with the team the proper steps to ensure our guests feel supported and important moving forward. Please contact me directly if you need anything at all. Thank you.