Outdoor pool, open 8 AM to 7:00 PM, sun loungers

Reviews of Doubletree Resort by Hilton Hollywood Beach

4 out of 5
Doubletree Resort by Hilton Hollywood Beach
4000 South Ocean Drive, Hollywood, FL

Reviews

7.6

Good

Rating 10 - Excellent. 670 out of 1585 reviews" "
Rating 8 - Good. 335 out of 1585 reviews" "
Rating 6 - Okay. 241 out of 1585 reviews" "
Rating 4 - Poor. 158 out of 1585 reviews" "
Rating 2 - Terrible. 181 out of 1585 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tamara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like everything
Stayed 4 nights in Apr 2024
Response from GM on Apr 24, 2024
Tamara, thank you for sharing a few kind words about your recent visit! We couldn't be happier knowing you enjoyed your stay to the fullest. We appreciate your choice to stay with us at DoubleTree Resort by Hilton Hollywood Beach, and we hope to welcome you back again soon!Regards,Nelvis PerezGeneral Manager

8/10 Good

Rocio

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is well, it is cozy, the cleaning staff is excellent. Some of the staff at the front should be a little friendlier. Mrs. Kristene was very special and her excellent attention is a shame that we met her when we were leaving the hotel and not before.
Stayed 2 nights in Apr 2024
Response from GM on Apr 24, 2024
Rocio, thank you for your feedback regarding your stay. While we're pleased to see that you enjoyed your time with us, please accept our apologies if some of our associates did not display the level of hospitality we aim for. We strive to deliver exceptional service; therefore, we sincerely regret this was not your experience. We have shared your comments with our front desk leadership team, and we hope you will give us another opportunity to prove that we are committed to providing outstanding hospitality.We look forward to welcoming you again soon.Regards,Nelvis PerezGeneral Manager

2/10 Terrible

Charde

Will never stay here, chair was broken in room, water took long to drain out shower. other fees was told when I arrived. Jacuzzi water was not hot. I regret staying here.
Stayed 2 nights in Apr 2024
Response from DT on Apr 21, 2024
Thank you for your valuable feedback will share it with managementsRegards,

10/10 Excellent

Walleska

Liked: Cleanliness, staff & service, property conditions & facilities
Love everything about this place!!
Stayed 1 night in Apr 2024
Response from DT on Apr 21, 2024
Thank you for your valuable feedback.Regards,

4/10 Poor

Preston

Disliked: Cleanliness
The area was nice
Stayed 3 nights in Apr 2024
Response from DT on Apr 21, 2024
Thank you for your valuable feedback.Regards,

4/10 Poor

Tracy

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from DT on Apr 21, 2024
Thank you for your valuable feedback.Regards,

2/10 Terrible

Vivian, Broadview heights

The room wasn’t clean
Stayed 2 nights in Apr 2024
Response from d on Apr 20, 2024
we are very sorry and appreciate your feedback to improve our service.Regards,

4/10 Poor

Antoine

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
My toilet got blocked once, I did not do anything unusual to cause the blockage, and the guy came and unblocked it. Then it blocked again and I was told they do not have any other rooms to give me. I ended up going to the toilets on the 1st floor, near the swimming pool. No more of this hotel in the future until they renew their plumbing system.
Stayed 5 nights in Apr 2024
Response from DT on Apr 20, 2024
we are very sorry and appreciate your feedback to improve our service.Regards,

10/10 Excellent

Pauline, Stouffville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel
Stayed 2 nights in Apr 2024
Response from DT on Apr 20, 2024
we appreciate your feedback .Regards,

6/10 Okay

Kimberly

Traveled with family
Liked: Cleanliness, staff & service
Pool area needs tending to and pool water definitely not the cleanest. I’ve been there in the past and see that pool area including pool is neglected. Front desk personnel were very nice .
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Dear Kimberly,Thank you for sharing your recent experience with us. While we appreciate you mentioning how much you enjoyed our team's service, we regret that your stay was anything other than perfect. It was disappointing to learn that our pool area did not meet your expectations, as we maintain rigorous standards to ensure a pristine environment for our guests. Rest assured, we will share your feedback appropriately to prevent such concerns in the future. We hope to continue to welcome you back for many more visits so we can show you our dedication to the outstanding experience you deserve every time you are our guest.Regards, Nelvis Perez General Manager

10/10 Excellent

Nathan

Traveled with family
Liked: Amenities
Excellent customer service. We arrived very early after getting off a cruise ship. They let us check in and had cookies for the kids. Also gave us 2 complimentary beach chairs with towels and access to the pool. Very nice place
Stayed 1 night in Apr 2024
Response from AA on Apr 19, 2024
We truly appreciate you taking the time to log your satisfaction with us while staying at our Doubletree Hotel Hollywood Florida. You deserve nothing less than the best we have to offer; we are very satisfied we were able meeting your expectation by completing the necessary safety steps and conditions to ensure you were able to enjoy your stay to the fullest. We will definitely share your feedback with our staffs, and we do look forward seeing you in the near future.

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were accommodating to our needs
Stayed 1 night in Apr 2024
Response from GM on Apr 16, 2024
Tracy, thank you for staying at the DoubleTree Resort by Hilton Hollywood Beach and sharing your kind remarks. We continually strive to provide our guests with the most memorable experience, and we will enjoy sharing your compliments with our staff. We hope you will consider us your home away from home every time you visit the area, and we look forward to seeing you again!Best Regards, Nelvis PerezGeneral Manager

10/10 Excellent

Raj Mohan

Stayed 2 nights in Apr 2024
Response from GM on Apr 16, 2024
Thank you for the perfect five-star rating, Raj! We couldn't be happier knowing you enjoyed your stay to the fullest. We appreciate your choice to stay with us and hope to welcome you back again soon!Best Regards, Nelvis PerezGeneral Manager

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to the beach, nice pool and good breakfast.
Stayed 2 nights in Apr 2024
Response from GM on Apr 15, 2024
Lisa, thank you for the excellent review of your stay at DoubleTree Resort by Hilton Hollywood Beach. We appreciate you pointing out our convenient proximity to the beach in addition to our fantastic amenities. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Regards, Nelvis PerezGeneral Manager

6/10 Okay

Francisco e

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 4 nights in Apr 2024
Response from aa on Apr 14, 2024
Please accept our sincerely apologies for not meeting your expectations on all disaffections you experience while vacationing at the Doubletree Hotel. We are sincerely sorry for the frustration you encountered due to these conditions, as we understand the need for meeting your expectation after a long day and during your stayed. We have addressed some of these issues. Already and currently working on the others, we hope you will give us another chance to provide you with the exceptional service you deserve in the near future.

2/10 Terrible

Ivan, Milton

Disliked: Cleanliness, staff & service, property conditions & facilities
Stay away from this hotel.
Stayed 2 nights in Apr 2024
Response from GM on Apr 16, 2024
Ivan, thank you for choosing our hotel on your recent visit to the area and for taking the time to provide your feedback. We were disappointed to read that your stay was anything other than exceptional. We hope you will consider giving us another chance so that we can show you the hospitality you deserve and that we are typically known for providing. Regards, Nelvis PerezGeneral Manager

10/10 Excellent

Tammy

Traveled with family and small children, Traveled with group
This was a nice and clean stay! However they charged my credit card for same thing a couple times!
Stayed 1 night in Apr 2024
Response from aa on Apr 14, 2024
We truly thrilled with your review, your feedback will be share with our associates to ensure our guests continue receiving the experience they expect and deserve. We are truly grateful for your feedback and hope you will share your experience with your friends and family, as we anticipate your return in the shortest interim, when we can once again show you our level of commitment in delivering exceptional hospitality.

4/10 Poor

Anna

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was rude, the rooms smelled like Marijuana, the bathroom door handle did not work and the restaurant had extremely poor service.
Stayed 2 nights in Apr 2024
Response from DT on Apr 13, 2024
Thank you for your feedback.

6/10 Okay

Galina

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from DT on Apr 13, 2024
Thank you for your feedback

8/10 Good

Tammy

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very nice views by the pool! Very close to Walmart and the beach! Walkable! Clean! The shampoo and shower gel smells really good!
Stayed 1 night in Apr 2024
Response from DT on Apr 9, 2024
Thank you for your valuable feedback.Regards,

10/10 Excellent

Scott

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk staff is fantastic, saying hello ever time we came back from our event. Convenient location and accessible. Kristene helped me at check out and is super friendly! Thank you for an amazing week.
Stayed 4 nights in Apr 2024
Response from DT on Apr 9, 2024
Thank you for your valuable feedback.We looking forward to host you again at our home.Regards,

6/10 Okay

Janet

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The front desk receptionist was not helpful and very rude and she was supposedly mgmt the gentlemen that saw that my daughter was trying to check in with me on the phone and my daughter is 31 not 15 assisted her immediately
Stayed 2 nights in Apr 2024
Response from GM on Apr 8, 2024
Janet, it is truly disappointing to learn of your recent experience with our service as you checked-in. We can assure you that this is not indicative of our service culture, one that is based on only the highest quality standards. Your comments have been shared appropriately and will be addressed. We hope you will accept our sincere apologies and provide us with the opportunity to demonstrate our commitment to you and all guests whenever you return to the area. Best Regards, Nelvis PerezGeneral Manager

10/10 Excellent

Ran

Liked: Cleanliness, staff & service, property conditions & facilities
As hotel should be and the front desk efficient. Room nice and clean
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Ran, thank you for choosing the DoubleTree Resort by Hilton Hollywood Beach for your recent stay and for sharing your experience. We were pleased to read that you loved our exceptional hospitality and immaculate accommodations! We hope to have the pleasure of hosting you again soon.Best Regards, Nelvis PerezGeneral Manager

6/10 Okay

sherri

Traveled with partner
Nice room. Close to beach. Didnt like how they were painting thr restaurant while we were eating there.
Stayed 2 nights in Apr 2024
Response from AA on Apr 7, 2024
You deserve the best that we have to offer so we are disappointed to read that we had not completed the necessary steps to ensure you were able to enjoy your stay to the fullest while staying at our Doubletree Property. We can assure you we are a Hilton Brand Hotel and follow the standards handed down to us, we will be looking into our service offered, as we strive to provide an enriching and meaningful stay for each of our guests, once and again we are truly sorry and hope you will give us another chance in the near future.

6/10 Okay

Natalie

Traveled with family
Disliked: Staff & service
Front desk staff were not friendly or helpful, bathroom sink wouldn’t drain and the shower was very dirty
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Thank you for taking the time to provide your feedback, Natalie. We hope you will accept our sincere apologies for the level of service you received from our team, in addition to the conditions noted in your guest room. Be assured we will be discussing your comments with our team, and we appreciate your patience. We hope you will give us another chance to provide you with the flawless visit you deserve on your next visit to Hollywood Beach.We look forward to welcoming you again!Best Regards, Nelvis PerezGeneral Manager

6/10 Okay

Susan

Traveled with partner
Disliked: Staff & service, property conditions & facilities
This hotel is average but over priced and a lot of additional charges -resort fee & parking… Front desk staff unfriendly but valet parking staff very nice. (No options you must valet)
Response from AA on Apr 7, 2024
You deserve the best that we have to offer so we are disappointed to read that we had not completed the necessary steps to ensure you were able to enjoy your stay to the fullest while staying at our Doubletree Property. We can assure you we are a Hilton Brand Hotel and follow the standards handed down to us, we will be looking into our service offered, as we strive to provide an enriching and meaningful stay for each of our guests, once and again we are truly sorry and hope you will give us another chance in the near future.

4/10 Poor

Orly

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The view from our room was to a cement wall of building next door, and sitting on the balcony smelled like the kitchen was just under our floor. Also, Seven11 next door had homeless vagrants who were drunk an loud
Stayed 1 night in Apr 2024
Response from aa on Apr 6, 2024
seems like we felt short of your expectation this time. we are always improving our service and will continue as we create the experience our guest is in search of.

10/10 Excellent

Haylee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anthony was our front desk coordinator and when we got stuck with a handicap room we went to him and he immediately helped resolve our situation. Earlier in the day we had asked another front desk coordinator that told us she could help but actually ended up doing NOTHING during the 4 hours she said she was helping. But thankfully Anthony came in and saved the day and got us a different room within a few hours of us coming back to check on the new room status. He was not only professional, but still kept an upbeat and friendly attitude while we discussed how the handicap room was not what we had booked. Our stay honestly would’ve been ruined if we kept that room so Anthony really came in and saved our vacation. Thank you again Anthony! If I could give him 10 stars I would! The hotel stay was also lovely ans had a great pool area. It’s only a block from the beach so very convenient.
Response from AA on Apr 7, 2024
We truly thrilled with your review, your feedback will be share with our associates to ensure our guests continue receiving the experience they expect and deserve. We are truly grateful for your feedback and hope you will share your experience with your friends and family, as we anticipate your return in the shortest interim, when we can once again show you our level of commitment in delivering exceptional hospitality.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from aa on Apr 6, 2024
excellent review, we are truly pleased we were able to exceed your expectation. making our guest feels welcome home is our most optimate mission at our property. please share your experience with your friends and family and we do look forward seeing you in the near future.

10/10 Excellent

Aitana

Traveled with partner
Liked: Amenities, property conditions & facilities
I enjoyed the location and amenities. However, it could be a little cleaner considering the price per room. Our room was dusty and smelled a bit like mildew. Other than that the experience was nice.
Stayed 1 night in Mar 2024
Response from GM on Apr 4, 2024
Thank you for taking the time to provide your feedback, Aitana. We appreciate you sharing how much you enjoyed our location and amenities, yet we want to apologize for any cleanliness issues you encountered in your guest room. We hope you will give us another chance to provide you with the flawless visit you deserve on your next visit to Hollywood Beach.We look forward to welcoming you again!Regards, Nelvis PerezGeneral Manager

6/10 Okay

Eduardo

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on Apr 2, 2024
Eduardo, thank you for taking the time to rate your recent visit. While we're pleased to know you had an overall pleasant stay, we do apologize for any areas in which we may have fallen short of your expectations. We hope you will give us another chance to provide you with a better experience the next time your travels bring you this way. Regards, Nelvis PerezGeneral Manager

6/10 Okay

Davit

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Needs update, old facilities and amenities
Stayed 2 nights in Mar 2024
Response from DT on Apr 2, 2024
Thank you for your valuable feedback.

8/10 Good

Natalya

Stayed 3 nights in Mar 2024
Response from GM on Apr 22, 2024
Natalya, thank you for being our guest at DoubleTree Resort by Hilton Hollywood Beach. We believe clean, comfortable accommodations and excellent service set us apart and bring guests back time and time again; we appreciate you recognizing our efforts! It was our pleasure having you stay with us, and we look forward to many more return visits.Regards,Nelvis PerezGeneral Manager

10/10 Excellent

Gustavo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from GM on Mar 31, 2024
Thank you very much for the kind words and perfect five-star rating, Gustavo! We couldn't be happier knowing you enjoyed your stay to the fullest. We appreciate your choice to stay with us and hope to welcome you back again soon!Regards, Nelvis PerezGeneral Manager

8/10 Good

Frannie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from DT on Apr 2, 2024
Thank you for your valuable feedback.

8/10 Good

Meisha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is lovely! This property is directly across the street from Hallandale Beach and under five minutes walk from door to sand. Your resort fee includes access to an umbrella, beach chair, and beach towel service. We got to the beach at 4:30pm and were told they were ending the service for the day. People were still sitting in their chairs as they began breaking the area down. This seemed far too early given the beach was still packed and there were 2.5 more hours of sunlight. There are small restaurants and a convenience store in walking distance. The pool area was lovely, but the pool lining could use a good scrubbing. The pool is very large and there is a hot tub. The view of the intercostal is unique, and we enjoyed watching the bridge open and close as large boats passed. The room itself was clean and well equipped with a kitchenette. There was a balcony that we enjoyed even though our view was of the parking lot, sadly. Of course, you will have to pay handsomely for parking, however, the valet was fast. Please be aware that there are no self park options. There is a resort fee but I found it very reasonable. I would stay here again if I found a good deal.
Stayed 1 night in Mar 2024
Response from GM on Mar 31, 2024
Meisha, we appreciate you taking the time to share your recent visit! We're pleased to know you enjoyed our fantastic amenities and beautiful location! And although we love to receive praise from our guests, we are also very grateful for first-hand insights such as your recommendation regarding our beach chair availability. We appreciate your choice to stay with us and look forward to welcoming you back so we can provide you with an even better experience.Regards,Nelvis PerezGeneral Manager

2/10 Terrible

Brenicia

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from DT on Apr 1, 2024
Thank you , we will share your valuables feedback with our team and managements for better service. Regards,

10/10 Excellent

Petar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean from the inside and out. Room was laid out very nice and the cleaning staff did a great job every night. The pool is amazing and has enough seats all the time, hot tub is way too hot however. Restaurant and bar is also very nice, good food options and the bar tender was very nice. Overall we loved our stay at Doubletree.
Stayed 2 nights in Mar 2024
Response from aa on Mar 31, 2024
Thank you so much for taking the time and sharing your experience while you stayed at the Doubletree Hotel. We are pleased we were able to meet your expectation, we are always striving to enrich our guests experience and will surely share your review with each department. we do look forward seeing you in the near future.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Valet parking was very convenient. We loved our corner room with double balconies which allowed for wonderful cross ventilation. The bed was very comfortable. The shower had great water pressure.
Stayed 3 nights in Mar 2024
Response from DT on Mar 30, 2024
Thank you for your feedback.Regards,

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach hotel food is very good. Close to Gulfstream Park .
Stayed 4 nights in Feb 2024
Response from GM on Mar 27, 2024
Thank you for taking a moment to share your kind words with us, Robert! We are delighted knowing that our proximity to the beach and Gulfstream Park helped make your trip to Hollywood Beach a total success. We appreciate your choice to stay with us and hope to welcome you back again soon!Regards,Nelvis PerezGeneral Manager

8/10 Good

Lorinda

Traveled with group
Liked: Staff & service, amenities
Cookies were delish,staff was good,got into are room late. our room needed vacuumed and the patio door does Not lock
Stayed 3 nights in Mar 2024
Response from GM on Mar 27, 2024
Lorinda, thank you for taking the time to share about your recent visit. While we're pleased to know you appreciated our friendly service and freshly baked cookies, we do apologize for any shortcomings with regard to the cleanliness of your room. We are grateful for your insights and hope you will give us another chance to provide you with a better experience the next time your travels bring you this way. Regards,Nelvis PerezGeneral Manager

10/10 Excellent

Tatyana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious room, but very noisy
Stayed 4 nights in Mar 2024
Response from GM on Mar 25, 2024
Thank you for taking the time to provide your feedback, Tatyana. We appreciate you sharing how much you enjoyed our clean, spacious accommodations, yet we want to apologize for any disappointment caused by the noise outside your room. We hope you will give us another chance to provide you with the flawless visit you deserve on your next visit to Hollywood Beach.We look forward to welcoming you again!Best Regards, Nelvis PerezGeneral Manager

8/10 Good

Gillian, Killeen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Clean
Stayed 3 nights in Mar 2024
Response from GM on Mar 25, 2024
Gillian, thank you for the kind words about our friendly hospitality and fresh accommodations! We are delighted knowing you enjoyed so many aspects of your visit to Hollywood Beach. We appreciate your choice to stay with us and hope to welcome you back again soon!Best Regards, Nelvis PerezGeneral Manager

10/10 Excellent

Carly

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 27, 2024
Thank you for the perfect five-star rating, Carly! We couldn't be happier knowing you enjoyed your stay to the fullest. We appreciate your choice to stay with us and hope to welcome you back again soon!Regards,Nelvis PerezGeneral Manager

4/10 Poor

Aimee

Traveled with family
The bathrooms were not stocked and the toilet was clogged. I tried to reach the front desk and no one would answer. The cleaning staff was not helpful with this either. There was no coffee in the room or on the cleaning carts
Stayed 1 night in Mar 2024
Response from DT on Mar 25, 2024
Thank you for your feedback.

10/10 Excellent

Alex

Stayed 1 night in Mar 2024
Response from DT on Apr 13, 2024
Thank you for your feedback.

10/10 Excellent

Kerline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again
Stayed 1 night in Mar 2024
Response from Manager on Mar 23, 2024
Dear Kerline,We are delighted that you stayed with us at DoubleTree Resort by Hilton Hollywood Beach, and we are grateful that you took the time to share feedback. Our associates work hard to ensure that every guest has an exceptional stay; therefore, we are delighted we exceeded your expectations. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area. Regards, Nelvis Perez General Manager

6/10 Okay

WHEYMAR

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Terrible parking, must pay $40 per night to park and you have no access to vehicle. Flooded drive thru area for drop off when raining. Hotel itself is really nice and clean but hard to relax with all the hassle.
Response from Manager on Mar 23, 2024
Dear Wheymar,Thank you for sharing your experience. We are grateful for your acknowledgment of our clean, refreshing accommodations. We take pride in providing our guests with an exceptional experience; therefore, we hope you will accept our apologies for the parking frustrations you had. We regret that this impacted your stay, and we will discuss your feedback with our team. Being a hotel in a major city, we understand that parking is often at a premium. To best provide for our guests' needs, we offer the convenience of valet parking. We strive to provide competitive pricing for this service, and these fees are transparently displayed on our website, allowing guests to have this information prior to making a reservation.We hope to have another chance to provide you with a better experience in the future. Regards, Nelvis Perez General Manager

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 24, 2024
Maria, thank you for the perfect five-star rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We appreciate your choice to stay with us and hope to welcome you back again soon!Regards,Nelvis PerezGeneral Manager

4/10 Poor

Javian

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
My stay was not great. Staff was terrible. I will not stay there again
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Dear Javian,Thank you for staying with us and for taking the time to share your concerns. Our number one priority is excellent service; therefore, we apologize this was not your experience. We realize the importance of receiving warm and friendly service when traveling, and we will discuss your feedback with our team to prevent such concerns in the future. We are sorry for disappointing you this time, and we hope we have another opportunity to welcome you again and provide you with a more favorable experience.Regards, Nelvis Perez General Manager