Ratings based on 2,824 Verified Reviews

4.1 out of 5
82% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice staff and a great location

Posted May 24, 2017
The hotel staff was very helpful and accomendating. The location is great and the hotel is clean.
Comment from Hotel Management
May 24, 2017 by Area Director Sales and Marketing , Hotel Management
Thank you for the great review! We are delighted you had a fantastic stay at Crowne Plaza Hollywood Beach Resort. It's great to know you were impressed with our outstanding service and that our location was perfect for your needs. Thanks for staying with us, and we hope to welcome you back soon.  Sincerely,  Wayne A. Gales, Area Director Sales and Marketing
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Fl

Nice pool with bar

Posted May 16, 2017
Even though the hotel is not on the best location, the hotel worth the money. Very nice pool with bar open until late at night. Staff super friendly and helpful. Room service was excellent. I was able to check in early and it only took 5 mins. Rooms were clean and with balconies. The only down side is the parking. They only have valet parking which cost 25$ + tax per night per car, even for visitors for just few hours they will charge 25$.
Comment from Hotel Management
May 17, 2017 by Area Director Sales and Marketing, Hotel Management
Thank you for being our guest at Crowne Plaza Hollywood Beach Resort. We are delighted to know you were comfortable here and that you were impressed with the service provided by our staff. However, I am sorry that you were disappointed with the cost of valet parking. In a competitive market such as ours, the price for parking is determined on the basis of the other hotels in the same area. We review our pricing regularly to make sure that we are priced competitively. We appreciate your business and look forward to serving you again soon! Sincerely, Wayne A. Gales, Area Director Sales and Marketing
4 out of 5
Recommended
for Everyone
by A verified traveler from detroit

Posted May 12, 2017
Pros: The room was nice and comfortable. I liked that the hotel is remodeling in upgrading.
Cons: Cleanliness. The carpets and the shower floors did not appear to be clean. would not recommend walking in bare feet.
Location: Did not know until the last day of the trip that there were restaurants nearby for an affordable lunch.
Nice hotel. The front staff was very helpful. It was in walking distance of the host hotel for the conference.
Comment from Hotel Management
May 13, 2017 by Area Director Sales and Marketing , Hotel Management
Thank you for sharing your experience of Crowne Plaza Hollywood Beach Resort. We are glad to know you your stay with us was good and that you liked our upgrading. We appreciate your observation and have shared it with my housekeeping team. It was a pleasure hosting you, and we hope to be at your service again soon. Sincerely, Wayne A. Gales, Area Director Sales and Marketing
3 out of 5
by A verified traveler from Oakville, ON

Renovations spoiled our stay

Posted May 11, 2017
Two out of 7 days were spoiled by noisy renovations right above our room which started in the afternoon, exactly when we all went to bed to nap, without even warning us. I called front desk asking what's going on and they said it would be for a few days from 10am to 6pm and they never offered to move to another room. As it continued until even later 7pm, we went to complain. They agreed to move us and get back to them at 9am next morning, which we did but they said to get back at 11am. At 11am they said they didn't have any room available so we should wait until 2-3 pm. Finally, they did it only at 4pm and my husband had to stay in all day waiting and listening terrbile drilling works upstairs. We were never offered any compensation for inconvinience and terrible headache we got . We had to request ourselves to move the room, to at least waive our late check out fees and one night stay refund as it actually spoiled 2 days out of 7 of our 10 years waited vacation. Late check out was waived, and one night refund promised by the front desk first, but then refused by the Manager (not direcyly, but through front desk clerk) with explanation that we bought the stay through the third party. We left really dissapointed and will definitely not be back even though our maid was brilliant as well as consierge and valet personnel.
Comment from Hotel Management
May 13, 2017 by Manager, Hotel Management
Tatiana, thank you for choosing our hotel for your stay. We sincerely apologize for the inconvenience caused due to our on-going renovation and for failing to solve your problems in a timely manner. We will share your feedback with our team and discuss ways to improve our service to our guests. We appreciate your business and hope you and your husband will come back and see us when the project has been completed so you can enjoy the final result. Sincerely, Wayne A. Gales, Area Director Sales and Marketing
4 out of 5
Recommended
for Everyone
by A verified traveler from V.

Great room

Posted May 10, 2017
We enjoyed our stay. The room was clean and the staff was friendly. They were doing some construction however still a pleasant stay. Pool and bar was wonderful, DJ played great music by the pool. Breakfast was delicious. Although it's nice to have valet service, I wish it wasn't so expensive, $25 per day. The beds were comfortable, pillows as well. Rooms are spacious. Loved my stay.
Comment from Hotel Management
May 10, 2017 by Manager, Hotel Management
Keiry, thank you for your kind remarks regarding your stay at Crowne Plaza Hollywood Beach Resort. It’s so nice to know you had an enjoyable stay and that you were impressed with your well-appointed room, along with our courteous service and on-site amenities. It was our pleasure to have you as our guest, and we hope you will come back to visit us soon. Sincerely, Wayne A. Gales, Area Director Sales and Marketing
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Great location, friendly & helpful staff.

Posted May 8, 2017
Pros: Pros: Great location, close to beach, fabulous pool area and friendly staff.
Cons: Cons: Wi-fi was slow and had issue with drainage in hotel room sink.
Location: Beach, boardwalk, restaurants, bars.
Great location of hotel. Close to beach, boardwalk, restaurants.
Comment from Hotel Management
May 9, 2017 by Area Director Sales and Marketing , Hotel Management
Thank you for taking the time to share your feedback of Crowne Plaza Hollywood Beach Resort. We are happy to know our location was ideal for you and that you were impressed with the service provided by our associates. We value your observation and have shared it with the respective team for a quick review and action. We hope to have the opportunity to welcome you back soon. Sincerely, Wayne A. Gales, Area Director Sales and Marketing
4 out of 5
Recommended
for Everyone
by A verified traveler

I'd go back..

Posted May 3, 2017
Staff was wonderful, location was convenient, pool beautiful & they are renovating soon, it can only get better. Loved the layout of the room, very spacious. Comfortable bed as well.
Comment from Hotel Management
May 4, 2017 by Area Director Sales and Marketin, Hotel Management
Thank you for staying at the Crowne Plaza Hollywood Beach Resort and for sharing your positive feedback! We love knowing comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you choosing us and look forward to seeing you again soon! Sincerely, Wayne A. Gales, Area Director Sales and Marketing
5 out of 5
Recommended
for Everyone
by A verified traveler from C. Ohio

Great hotel. Excellent staff.

Posted May 3, 2017
Staff was excellent. Very nice and welcoming. The pool is large and is fantastic for kids and adults. We brought a two year old and she went in everyday. The tiki bars food and drinks are excellent. The room was comfortable and clean. There is plenty to do outside the hotel.
Comment from Hotel Management
May 4, 2017 by Area Director Sales and Marketing, Hotel Management
Thank you for sharing your wonderful experience at Crowne Plaza Hollywood Beach Resort. We are delighted to know our outstanding hospitality, convenient location, and the facilities met all of your expectations for a great stay. We appreciate you choosing us and hope to be your hotel of choice every time you and your family visit our area. Sincerely, Wayne A. Gales, Area Director Sales and Marketing
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 2, 2017
Very friendly and accommodating staff! Room service was excellent as well as Tiki Bar.
Comment from Hotel Management
May 3, 2017 by Area Director Sales and Marketing, Hotel Management
Thank you for your stay at Crowne Plaza Hollywood Beach Resort and for sharing your experience. We are dedicated to providing our guests with an outstanding experience, and we are happy we made that happen for you. Thanks again for allowing us to be of service, and we hope to have the pleasure of doing so again. Sincerely, Wayne A. Gales, Area Director Sales and Marketing
5 out of 5
Recommended
for Everyone
by A verified traveler from montreal

Very Friendly Staff

Posted Apr 27, 2017
Cons: Everyday the room was cleaned differently- one day we were missing toilet paper- another bath mat; but once we called, things were delivered
Location: Location is fabulous! Across the street from beach; stores & restaurants within walking distance; Gulfstream & Aventura Mall are a short drive away
We have stayed at this hotel for many years; the staff (from the valet to the check-in) are very helpful, and if things weren't up to par, they were dealt with in a timely fashion. The pool and tiki bar are certainly a highlight of this property!! There was a balcony with a table and 2 chairs which made it nice to sit and have a coffee (which by the way was really good for hotel room coffee!)
Comment from Hotel Management
Apr 28, 2017 by Area Director Sales and Marketing , Hotel Management
Heidi, we appreciate your consistent support of Crowne Plaza Hollywood Beach Resort. We are dedicated to providing our guests with an outstanding service, so our team will be happy to hear you noticed their efforts. It is also nice to know you had an enjoyable experience at the Poolside Lava Tike Bar & Grille. It is always our pleasure to have you here, and we look forward to your next visit. Sincerely, Wayne A. Gales, Area Director Sales and Marketing