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Rating 10 - Excellent. 1063 out of 2010 reviews" "
Dear Junie,Thank you for your feedback! Creating a welcoming and pleasant atmosphere for our guests is one of our highest priorities. We appreciate your kind words and look forward to welcoming you back to The Diplomat Beach Resort Hollywood for another wonderful experience!
WiFi doesn’t work in room, sheets were dirty. Sliding door on balcony doesn’t open. Bad water pressure,
Sean
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Sean,Thank you for taking the time to share your feedback. It's unfortunate to hear about your disappointment regarding our accommodations, and we apologize for any inconvenience you experienced. Rest assured, we will relay your concerns to our team to ensure that we are meeting our high standards of guest satisfaction and cleanliness. It was truly a pleasure to welcome you here, and we hope you'll give us another chance to exceed your expectations in the future.
Everything was perfect. The rm tne pool. Bars. Buffet.
mark
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Mark,Thank you so much for taking the time to share your thoughts on your recent visit. We work hard to meet expectations like yours, and we’re happy to hear our excellent amenities, delicious offerings, and fantastic accommodations hit the mark for you. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.
Guest satisfaction means everything to our team, so we're of course disappointed to see that your stay with us did not meet to your expectations. Feedback helps us make effective changes that improve the overall experience for all guests, so we hope you will consider reaching out to share how we could have served you better.
10/10 Excellent
yaney
Apr 14, 2024
yaney
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 16, 2024
We appreciate the perfect rating! Thank you so much for being our guest. We hope you’ll join us again for another comfortable stay the next time you're in the area!
We appreciate the perfect rating! Thank you so much for being our guest. We hope you’ll join us again for another comfortable stay the next time you're in the area!
Thank you for your positive rating! We are glad you had an enjoyable experience, and we hope to welcome you back to beachfront tranquility at The Diplomat soon!
Dear Nicole,We're glad you enjoyed your stay and appreciate your five-star rating. We hope to welcome you back to our beachfront escape during your next trip to South Florida!
Dear Janeira,We're glad you enjoyed your stay and appreciate your five-star rating. We hope to welcome you back to our beachfront escape during your next trip to South Florida!
10/10 Excellent
Jacklyn
Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with pets, Traveled with family
Amazing staff. Clean. Comfortable. Absolutely in love we booked an extra 2 nights! Worth EVERY PENNY for the balcony oceanfront view.
Jacklyn
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Jacklyn,Thank you so much for choosing The Diplomat Beach Resort Hollywood. We are thrilled to learn you loved your stay, and we are proud to have earned your five-star review. Your feedback is greatly appreciated, particularly your recognition of our cleanliness, amazing staff, and comfortable accommodations. We look forward to welcoming you back next time. It was truly our pleasure to host you.
We appreciate the perfect rating! Thank you so much for being our guest. We hope you’ll join us again for another comfortable stay the next time you're in the area!
10/10 Excellent
Jacklyn
Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Completely amazing from start to finish! Customer service is top notch and an absolutely beautiful resort!
Diplomat Prime is amazing. The Kobe was by far PHENOMENAL!
Jacklyn
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Jacklyn,Thank you! Our team works hard to ensure our guests have everything they need for the perfect visit, so they will be delighted to read all of your kind comments. We are thrilled you were impressed and look forward to welcoming you back to The Diplomat Beach Resort Hollywood for many more memorable visits.
Opulent, classy, but not cheap. Attention to detail with an incredible location. First class. Comfy bed. Will return for sure.
HUGH
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Hugh,It was an honor to host you at The Diplomat Beach Resort Hollywood. We're delighted to have impressed you with our desirable location and comfortable accommodations. On behalf of our team, we're looking forward to creating more memories with you!
Had an amazing stay at the diplomat beach resort! The staff all-around was super nice and helpful. Would definitely recommend for families, couples, etc.
Leslie
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Leslie,It was a privilege to host you at The Diplomat Beach Resort Hollywood. Our team is humbled to have earned your recommendation with our helpful and attentive service. The pleasure was all ours, and we look forward to your next stay!
loved it, great property and location. first class
Glen
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Glen,It was a pleasure hosting you at The Diplomat Beach Resort Hollywood! We're glad you enjoyed your great property and our fantastic location, and we look forward to seeing you again soon.
10/10 Excellent
Sally
Traveled with family
Apr 7, 2024
Liked: Amenities
Great
Sally
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Sally,We're delighted you enjoyed your stay at The Diplomat Beach Resort Hollywood! Please come see us again soon.
Thank you for your positive rating! We are glad you had an enjoyable experience, and we hope to welcome you back to beachfront tranquility at The Diplomat soon!
Dear Mandy,Thank you for your great review and perfect rating! It was truly a pleasure having you as our guest at The Diplomat Beach Resort Hollywood recently, and we are delighted you had an enjoyable experience. Take care, and we look forward to your return.
This place was beautiful. Dining staff was not prepared for a busy Easter weekend. Overall very beautiful place and easy access to the beach. Definitely recommend if you need a family resort.
Shazreen
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 9, 2024
Dear Shazreen,Thank you for your perfect rating and thoughtful recommendation. We are delighted you had an enjoyable experience, and we appreciate your kind words about our idyllic property and excellent proximity to the beach. That said, your feedback regarding our dining service will be shared with our internal team for further consideration. It was a pleasure having you here at The Diplomat Beach Resort Hollywood, and we hope you return soon.
A beautiful resort. Rooms were quiet and comfortable. No bath towels in one room. Food on site was excellent.
Helen Taylor
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Helen,We always appreciate hearing from our guests, and we're thrilled you enjoyed your experience at The Diplomat Beach Resort Hollywood. It's great to know that our quiet, comfortable rooms and excellent onsite dining helped make your visit memorable. The next time you're in the area, please come see us again.
Great place, staff was awesome and very professional. We had a great time there.
Edgard
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 9, 2024
Dear Edgard,It's wonderful to hear that your experience with our team was so positive! We strive to provide friendly and helpful service, so knowing that our team made a great impression on you is very rewarding. We look forward to welcoming you back to The Diplomat Beach Resort Hollywood for another great stay soon.
Unfortunately, we had a terrible experience at this hotel. We waited for our room and we got to the room it was filthy. The floor had Oreos and pieces of chocolate. The windows had smudges of mostly Lilly kids fingers. The bedding was ripped. We called three time for housekeeping. No one showed up. The pool was full of people and kids. I would never stay in this property again.
Fredrich
Stayed 1 night in Mar 2024
Response from General Manager on Apr 9, 2024
Dear Fredrich,We're saddened to hear about your experience. Please accept our apologies for any concerns about the cleanliness and service that you have. This does not represent the level of accommodation we aim to provide, and we'll look into your comments further to ensure improvements are made for our great guests. Should you be in the area again, we'd appreciate another chance to provide you with a more exceptional visit.
6/10 Okay
Zareslav
Traveled with partner
Apr 5, 2024
Liked: Cleanliness, staff & service, amenities
The property was nice as was the staff. It was however over filled. Getting in to restaurants for breakfast required over an hour wait.
Pool seats impossible.
Beach chairs, extremely difficult.
Safe didn’t work.
The room smelled of previous smoke.
Long wait on the phone for help. All lined up with a hotel that was over occupied.
Zareslav
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 10, 2024
Dear Zareslav,Thank you for sharing your experience. We're pleased you found the property and our team welcoming. However, it's clear that the challenges with dining, poolside seating, and beach chair availability impacted your stay. We're addressing the issues you mentioned, including the room condition and response times, as part of our commitment to guest satisfaction. We value your feedback and hope to offer you a more seamless experience in the future.
Awesome resort all around, just be aware that is it pricey, the resort fees and parking is really a lot!!!
Alexander
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 9, 2024
Dear Alexander,Thank you for choosing The Diplomat Beach Resort Hollywood. It's delightful to hear you enjoyed your overall experience. We are dedicated to ensuring our guests receive value through exceptional service and luxury amenities. It was a pleasure to have you stay with us, and we look forward to the opportunity to welcome you back.
Our goal is always to go above and beyond for every guest, every stay at The Diplomat, so we hope you will consider letting us know how we could have improved your stay. It was a pleasure having you as our guest, and we hope we will have the opportunity to host you again in the future and change your perceptions.
10/10 Excellent
Jimmy
Apr 3, 2024
Jimmy
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 9, 2024
Thank you for being a great guest, as well as the five-star review! It was our pleasure to accommodate your needs while you were here, and we hope to welcome you back to our Resort during your next stay in South Florida.
Dear Dalibor,It was a pleasure hosting you at The Diplomat Beach Resort Hollywood! We're glad you enjoyed your visit, and we look forward to seeing you again soon.
If you are looking for beach, pool, bar and good high class food it’s wonderful. Mall, off property eating and airport are little distance away. Prepare the spend for daily parking. Uber & DoorDash are readily available.
Kenton
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Kenton,It was a pleasure hosting you at The Diplomat Beach Resort Hollywood! We're glad you enjoyed the beach, pool, and good. Please come see us again the next time you're in the area.
Nice overall. Room was small and loud as our balcony was over the air conditioners. Could be updated in some areas. They sell pool passes for the day so way too many people in the pool areas, it was difficult to find chairs. The worst part was the trash. The pool area and beach had trash all over. The trash cans were overflowing. Employees would walk past the trash and not even pick it up. There was also trash - cups and straws in the flower beds.
Karla
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Karla,We're grateful to have hosted you at The Diplomat Beach Resort Hollywood. While we're happy to read you had a pleasant overall stay, we're sorry for the lapse in cleanliness. This certainly doesn't meet our high standards, and we assure you that we'll take steps to keep our pool area clean and tidy. It would be a pleasure to welcome you back in the future.
We loved our time here. It was so easy to get beach chairs and umbrellas they have a great setup for families and truly make it easy to relax.
Meghan
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Meghan,It was our pleasure to accommodate you and your family during your stay at The Diplomat Beach Resort Hollywood. We're delighted you had a chance to unwind at our beautiful beach as well! Thank you for your review, and we hope to see you all again soon.
Standard rooms only have double beds. Food and drinks are very expensive
Carl A
Stayed 7 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Carl,It was a pleasure to host your recent stay at The Diplomat Beach Resort Hollywood. While we're grateful for your rating, we're sorry to hear that you were disappointed with the bed size in the standard rooms and with the prices of the food and beverages available. Your feedback is invaluable and allows us to continually review guest satisfaction. Thank you for your comments, and we hope to have the opportunity to exceed your expectations the next time you're in the area.
Great resort, good amenities. Nice gym, little but useful.
Kristina
Stayed 5 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Kristina,Thank you for choosing The Diplomat Beach Resort Hollywood! We're pleased you enjoyed our exceptional amenities and facilities during your visit. It would be our pleasure to welcome you back in the future, so don't be a stranger!
I booked two Suites for two nights, when I checked in one of them was a standard room, the hotelstated they were overbooked and couldnt keep our reservation sending my family to a Double Tree accross the street. That was very dissapointed.
Elda
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Elda,Thank you for taking a moment to let us know about your experience. We apologize for any inconvenience. Please reach out to us directly before your next stay so that we may ensure this does not occur again. We appreciate your feedback and hope to see you the next time you visit the area.
Dear Elena,Thank you for being our guest and sharing your generous review. We are thrilled you enjoyed your stay at The Diplomat Beach Resort Hollywood and look forward to welcoming you back again soon.
Dear Ana,We're so happy to know that you had an amazing time with us overall and we trust that everything was in order for your visit. Thank you so much for the five-star rating, and we hope to see you back at The Diplomat Beach Resort Hollywood again soon.
Dear Annette,Thank you for your review and for letting us know how much you enjoyed the beach and the pool at and around our property. Your comments are truly appreciated and will be discussed with our team so we can improve in all applicable areas. Should your travels bring you back to our area, we would be honored to welcome you once again for another wonderful beach and poolside getaway.
2/10 Terrible
Rhonda
Mar 31, 2024
Disliked: Cleanliness
Rhonda
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Rhonda,Guest satisfaction means everything to our team, so we're of course disappointed to see that your stay with us did not meet to your expectations. Feedback helps us make effective changes that improve the overall experience for all guests, so we hope you will consider reaching out to share how we could have served you better.
Overbooked when we stayed. They ran out of towels for the beach and pool. They didn’t have enough seats for the pool and beach. Restrooms were filthy. Stayed there several times and probably will not go back.
Jeremy
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Jeremy,Thank you for taking a moment to let us know about your experience. We are disappointed your time with us was not as expected, and we apologize for any inconvenience you encountered. Rest assured, our team will review your comments to ensure this does not occur again. We appreciate your feedback, and we hope you will consider staying with us again the next time you are in the area.
Dear Duanys,Guest satisfaction means everything to our team, so we're very sorry to hear that you were not entirely comfortable during your visit. Our housekeeping team is generally commended for their attention to detail, so we're surprised and disappointed to learn that you had concerns. We have notified the appropriate team members of your remarks so that we can look into and seize any opportunities for improvement. If your travels bring you back to the area, know we'd be grateful for the opportunity to ensure a visit worthy of a perfect rating.
6/10 Okay
Danielle
Mar 31, 2024
Liked: Staff & service
Danielle
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Danielle,Guest satisfaction means everything to our team, so we're of course disappointed to see that your stay with us did not meet to your expectations. Feedback helps us make effective changes that improve the overall experience for all guests, so we hope you will consider reaching out to share how we could have served you better.
4/10 Poor
Margarita
Traveled with family
Mar 30, 2024
Disliked: Staff & service
Hotel facilities and restaurants are not equipped to handle the number of guests
Margarita
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Margarita,Thank you for being our valued guest. We're disappointed to have fallen short of your expectations. Spring break season can be a busier time at our resort, but we remain committed to creating wonderful experiences with our visitors. Our team will strive to improve our facilities, and we hope you will give us a second chance to impress you with a more serene stay down the line.
I loved this hotel. It's beautiful and family friendly.
Jesabel I
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Jesabel,Thank you for sharing this lovely review of The Diplomat Beach Resort Hollywood. We're pleased our friendly hospitality and beautiful environment helped create a memorable stay. Come back soon!
8/10 Good
JOHN
Traveled with family and small children, Traveled with family
The property and amenities are really outstanding ... but the prices for food and drinks were ridiculously high!
JOHN
Stayed 7 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Dear John,Thank you for staying with us and taking the time to share your thoughts. We're glad our many amenities impressed you, and we appreciate your feedback about the food prices. If you're in the area again, please come back to see us.
6/10 Okay
Noel
Mar 30, 2024
Disliked: Staff & service
Noel
Stayed 5 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Noel,We're glad you enjoyed your stay and appreciate your five-star rating. We hope to welcome you back to our beachfront escape during your next trip to South Florida!
Needs a little updating more of a convention center place. This is my fifth time coming here and there has been changes but the front desk was very helpful. Great customer service on that part.
Sonya
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Sonya,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. The next time you're in the area, please come see us again at The Diplomat Beach Resort Hollywood!
Dear Farrah,Thank you for choosing to stay with us during your recent trip. We're disappointed to receive such a low rating and would appreciate reading more about how you felt we could improve. We look forward to connecting with you.