Beautiful Hotel...Terrible Service
Posted Jan 9, 2017
We stayed at the Diplomat for 5 nights. The reservation was for an oceanfront room but when we arrived the staff was not honest and said that there was work being done on those rooms. We were then given a room that faced another hotel. The room was very dirty with urine on the toilet seat. Staff came to clean the room after 2 requests. When we woke up in the morning, out we went to the beach and there was no scaffolding as we were told on the oceanfront rooms. Yes work was being done but not there. Back we went and were moved to a room that faced the main street with a balcony. Much nicer but not what we wanted. The room was also not cleaned for 2 of the 5 nights we stayed and towels and toilet paper were hard to come by. The hotel did discount our rate which we certainly appreciated but we would have preferred an oceanfront room when you go to Florida as infrequently as we do.
Two things to be aware of...$26.00 to park each day and a $26.00 resort fee on top of your daily rate.