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Reviews of DoubleTree by Hilton Deerfield Beach - Boca Raton

4 out of 5
DoubleTree by Hilton Deerfield Beach - Boca Raton
100 Fairway Drive, Deerfield Beach, FL

Reviews

8.2

Very Good

Rating 10 - Excellent. 526 out of 1024 reviews" "
Rating 8 - Good. 232 out of 1024 reviews" "
Rating 6 - Okay. 126 out of 1024 reviews" "
Rating 4 - Poor. 62 out of 1024 reviews" "
Rating 2 - Terrible. 78 out of 1024 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Melba

Close to shopping, nice staff
Stayed 2 nights in Apr 2024

2/10 Terrible

Elisa

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We found bugs in the hotel room. Also the bathroom was dirty, around the toilet just filthy. The layout in the bathroom was also outdated. For that brice (not cheap hotel), I expect clean room at minimum, but we didn’t get that. Would not recommend and will not stay again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Joseph Osliff

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the fact that breakfast is not included.
Stayed 2 nights in Apr 2024

10/10 Excellent

Moturayo

Liked: Cleanliness, staff & service, property conditions & facilities
The air conditioning not cooling enough
Stayed 2 nights in Apr 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay! Staff amazingly friendly and helpful.
Stayed 2 nights in Apr 2024

8/10 Good

Cathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Friendly staff. Nice dinner meal in restaurant. Bathroom tiny. Shower not hot. Sheet kept coming off because not big enough for mattress depth.
Stayed 2 nights in Apr 2024

10/10 Excellent

Annamarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area, nice hotel, other then loud “guests” it was a nice stay.
Stayed 1 night in Apr 2024

8/10 Good

yanique

Liked: Staff & service
staff was great! the room was a little gross. the carpet had alot of stains. the couch had stains. but the bathroom and other areas were someone what clean.
Stayed 2 nights in Apr 2024

10/10 Excellent

Julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 2 nights in Apr 2024

10/10 Excellent

Joy

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Deana P

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay. The room was ckean and bedding very comfortable. Amenities were great!
Stayed 4 nights in Apr 2024

8/10 Good

Melba

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Good service. Very hospitable. Nice Area Great cookies :)
Stayed 3 nights in Mar 2024
Response from Carey T on Apr 3, 2024
We're delighted to hear that you enjoyed our service and hospitality during your stay. It's wonderful to know that you found the area pleasant, and our cookies hit the spot! Your positive feedback means a lot to us, and we hope to welcome you back for another enjoyable experience in the future. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.

6/10 Okay

Kin Heng

Liked: Cleanliness, staff & service
Front desk guy was AMAZING but everything else was mediocre.
Stayed 1 night in Mar 2024
Response from Carey T on Apr 3, 2024
Thank you for recognizing the excellent service provided by our front desk staff. We're sorry to hear that other aspects of your experience were only average. Your feedback is important to us, and we will work hard to improve in areas where we fell short. We hope to have the opportunity to welcome you back in the future and provide a more consistent and exceptional experience overall.

10/10 Excellent

Fletcher

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Carey T on Apr 3, 2024
Thank for you for your feedback

10/10 Excellent

Gloria, Coral Gables

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Omg amazing!!!
Stayed 2 nights in Mar 2024
Response from Carey T on Apr 3, 2024
We're thrilled to hear that you had an amazing experience! Your satisfaction is our top priority, and we're grateful for your enthusiastic feedback. If there's anything else we can do to make your next stay even better, please don't hesitate to reach out. We can't wait to welcome you back for another fantastic visit!

8/10 Good

Phillip, Boca Raton

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Mar 2024
Response from Carey T on Apr 3, 2024
Thank for you for your feedback

6/10 Okay

Geraldine

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
I did not like that Expedia should a picture of the room and then that's not what I was given. Additionally, I checked off breakfast included and did not receive breakfast.
Stayed 2 nights in Mar 2024
Response from Carey T on Apr 3, 2024
We apologize for any inconvenience caused by the discrepancy between the room depicted on Expedia and the one you received, as well as the omission of breakfast despite being selected during booking. We understand how frustrating this can be and will work with Expedia to ensure accurate representations in the future. Your feedback is invaluable, and we appreciate your understanding. If you choose to stay with us again, we'll strive to provide a more seamless experience.

8/10 Good

Andre, Mascouche

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 2 nights in Mar 2024
Response from Carey T on Apr 3, 2024
We're thrilled to hear that you had an amazing experience! Your satisfaction is our top priority, and we're grateful for your enthusiastic feedback. If there's anything else we can do to make your next stay even better, please don't hesitate to reach out. We can't wait to welcome you back for another fantastic visit!

10/10 Excellent

Sheldon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
A four star hotel with two star bathrooms. Very nice rooms with a large, heated, beautifil pool. Best reasonably prriced hotel in the area.
Stayed 8 nights in Mar 2024
Response from Carey T on Apr 3, 2024
Thank you for your feedback! We're delighted to hear that you enjoyed our spacious and comfortable rooms, as well as our beautiful pool. We apologize for any inconvenience caused by the bathrooms not meeting your expectations. Your comments are valuable to us as we continually strive to improve our facilities and services. We're honored to be considered the best reasonably priced hotel in the area and hope to have the pleasure of welcoming you back for another enjoyable stay.

10/10 Excellent

Akesia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay.
Stayed 1 night in Mar 2024
Response from Carey T on Apr 3, 2024
We're thrilled to hear that you had an amazing experience! Your satisfaction is our top priority, and we're grateful for your enthusiastic feedback. If there's anything else we can do to make your next stay even better, please don't hesitate to reach out. We can't wait to welcome you back for another fantastic visit!

8/10 Good

Dennisse

Stayed 1 night in Mar 2024

8/10 Good

Shereika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Carey T on Apr 3, 2024
Thank for you for your feedback

8/10 Good

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Warm and welcome greeting. Very efficient check in and greeting upon return from dinner. There’s unity us in very nice shape. Large, ample parking,very comfortable bed and big screen television.
Stayed 1 night in Mar 2024
Response from Carey T on Apr 3, 2024
Thank you for your positive feedback! We're thrilled to hear that you received a warm and efficient welcome during check-in and upon your return from dinner. We're also glad you found our hotel in good shape, with ample parking, comfortable beds, and large-screen televisions contributing to your overall comfort. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is conveniently located to either Fort Lauderdale or Boca. Its well kept and the staff is friendly.
Stayed 3 nights in Mar 2024
Response from Carey T on Apr 3, 2024
Thank you for your positive review! We're glad to hear that you found our property conveniently located and well-maintained. It's also wonderful to know that our staff provided friendly service during your stay. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Darryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice location
Stayed 1 night in Feb 2024
Response from Carey T on Apr 3, 2024
Thank you for your positive review! We're glad to hear that you found our property conveniently located. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swimming pool was particularly good. The bar and restaurant had outstanding service. In general, a fine hotel although a bit pricy.
Stayed 3 nights in Mar 2024
Response from Carey T on Apr 3, 2024
Thank you for your positive feedback! We're thrilled to hear that you enjoyed the swimming pool and experienced outstanding service at our bar and restaurant. While we appreciate your comments about our hotel, we apologize if you found our prices to be a bit high. Your feedback helps us to continually assess and improve our offerings. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

6/10 Okay

Ignacio

Traveled with partner
Disliked: Cleanliness
I liked the view I had from my room. As well as how the room was cleaned. There were only a few things that I didn’t like. First, there were ants all over the tables in my room. Secondly, there was someone in the hall at about 3 am making a lot of noise, talking and hollering, during one of the nights of my stay. Lastly, I also didn’t like the fact that breakfast wasn’t free. Other than that I enjoyed my stay.
Stayed 3 nights in Mar 2024
Response from Carey T on Apr 3, 2024
Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed the view from your room and found the cleanliness to your satisfaction. However, we apologize for the inconvenience caused by the presence of ants and the disturbance from noise in the hallway during your stay. Additionally, we understand your disappointment regarding the breakfast not being complimentary. Your comments will be taken into consideration as we strive to improve our services for future guests. We appreciate your understanding and hope to welcome you back for an even better experience in the future.

10/10 Excellent

Sheetal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service
Stayed 1 night in Mar 2024
Response from Carey T on Apr 3, 2024
Thank you for your kind words! We're delighted to hear that you had a great experience with our staff and service. Providing exceptional service is our priority, and we're thrilled that we could meet your expectations. Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very convenient for me!
Stayed 2 nights in Mar 2024
Response from Carey T on Apr 3, 2024
We're pleased to hear that our location was convenient for you! We aim to provide a convenient and accessible experience for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back again soon. If there's anything else we can do to enhance your stay, please don't hesitate to let us know.

6/10 Okay

Lonnie

Room was very tiny. Bathroom super small . 2 ft high toilet.. other than that. Thumg up
Stayed 1 night in Mar 2024
Response from Carey T on Apr 3, 2024
Thank you for your feedback! We're glad to hear that overall you had a positive experience with us despite the size constraints of the room and bathroom. Your comments will be noted as we continually strive to enhance our guests' comfort. We appreciate your thumbs up and hope to welcome you back in the future.

2/10 Terrible

MATTHEW

Stayed 1 night in Mar 2024
Response from Carey T on Apr 3, 2024
Thank for you for your feedback. We are sorry that you did not enjoy your stay with us. Please reach our directly with any questions or concerns regarding your stay.

6/10 Okay

Diana

Business traveler
I did check in and out . Extended my stay for total of 2 weeks. Housekeeping disappoint me . They did not changed my sheets but they keep insisted they did. I wish housekeeping could be more honest with me . There is only one Spanish lady that barely speaks English did a good job . Kudos to her ! Front desk ,some are helpful . Will consider staying there again !
Response from Carey T on Apr 3, 2024
We're glad to hear that overall, your experience with our front desk staff was positive and that you're considering staying with us again. However, we apologize for the disappointment regarding the housekeeping service. Your feedback is valuable, and we'll address this issue to ensure better communication and service in the future. Thank you for bringing this to our attention, and we look forward to the opportunity to welcome you back.

6/10 Okay

mina

Traveled with group, Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Unfriendly staff
Stayed 1 night in Mar 2024
Response from Carey T on Apr 3, 2024
We apologize for the unfriendly behavior you experienced from our staff. This is not reflective of our standards of service, and we take your feedback seriously. We'll address this issue internally to ensure all guests receive the warm and welcoming service they deserve. Thank you for bringing this to our attention.

6/10 Okay

Diana

Stayed 3 nights in Feb 2024
Response from Carey T on Apr 3, 2024
Thank for you for your feedback

8/10 Good

Sabrina

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay and our room. We were disappointed when we left our room the one day to be cleaned/turned over, and we returned around 5pm to it not cleaned at all, and with no new towels.
Stayed 3 nights in Mar 2024
Response from Carey T on Apr 3, 2024
We're pleased to hear that you enjoyed your stay and your room. However, we apologize for the disappointment caused by the lack of room cleaning and fresh towels despite your request. This falls short of our usual standards of service, and we'll address this internally to prevent such occurrences in the future. Thank you for bringing it to our attention, and we hope to welcome you back for a more seamless experience next time.

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 2 nights in Mar 2024
Response from Carey T on Apr 3, 2024
Thank you for your kind words. We take pride in our work and are happy to hear that your stay was great. We hope that you will visit us again!

6/10 Okay

Diana

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Carey T on Apr 3, 2024
Thank for you for your feedback

8/10 Good

Eileen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was clean and neat and supplied with shampoo, conditioner and body wash. There was no microwave. The hot tub was not operating. This was a disappointment because we chose this hotel for this reason.
Stayed 2 nights in Feb 2024
Response from Carey T on Apr 3, 2024
We're glad to hear that you found the room clean and well-equipped. However, we apologize for the inconvenience regarding the lack of a microwave and the non-operational hot tub. We understand how disappointing this must have been, especially since it influenced your choice of hotel. Your feedback is valuable, and we'll work to address these issues to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.

10/10 Excellent

George Carney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Carey T on Apr 3, 2024
Thank for you for your feedback

10/10 Excellent

James, APO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Carey T on Apr 3, 2024
Thank for you for your feedback

2/10 Terrible

Isabelle

Traveled with family and small children, Business traveler
Disliked: Staff & service
They would not give us new towels or extra blankets when we arrived very tired at 10pm. They did not clean the room as well.
Stayed 1 night in Feb 2024
Response from Carey T on Apr 3, 2024
We apologize for the inconvenience you experienced regarding the towels, extra blankets, and room cleanliness. This does not reflect the high standards of service we aim to provide. Your feedback will be addressed internally to ensure improvements are made. Thank you for bringing this to our attention.

6/10 Okay

Omario

Traveled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Mediocre, you get what you pay for.
Stayed 2 nights in Feb 2024
Response from Carey T on Apr 3, 2024
We apologize for the unpleasant experience you encountered. Your feedback is important to us, and we will address this issue promptly to ensure it doesn't happen again. Thank you for bringing it to our attention.

10/10 Excellent

John

Traveled with family
Liked: Amenities
The service was off the charts .
Stayed 3 nights in Feb 2024
Response from Carey T on Apr 3, 2024
Wow! We are elated to hear you had an amazing experience here. Please come back soon!

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet property.
Stayed 3 nights in Feb 2024
Response from Carey T on Apr 3, 2024
Thank you Charles! Please come back soon

10/10 Excellent

Khira

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and hotel
Stayed 1 night in Dec 2023
Response from Carey T on Apr 3, 2024
Thank you for your kind words about our staff and property. Please come back and visit us again!

10/10 Excellent

Maria, Bonita Springs

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and relaxing
Stayed 4 nights in Feb 2024
Response from Carey T on Apr 3, 2024
Thank you for taking the time out of your day to leave us a wonderful review. We are happy to hear that you enjoyed your stay with us

10/10 Excellent

Jordan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time and very tentative staff
Stayed 3 nights in Feb 2024
Response from Carey T on Apr 3, 2024
Thank you for your kind words about our staff. We are grateful to have wonderful guests like yourself! Please come back and visit soon.

10/10 Excellent

Linda, NORMAL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff, nice pool and hot tub. Very nice bar.
Stayed 2 nights in Feb 2024
Response from Carey T on Apr 3, 2024
Thank you for your kind review! We look forward to welcoming you back.

2/10 Terrible

Shyanne

Traveled with partner
Disliked: Staff & service
I had booked a standard king, when I got to my room it was a standard double. I went to reception and asked why I was not placed in the room I booked and the reservation was confirmed the front desk refused to accommodate my stay. The bathroom was not cleaned properly. The shower head was rusted beyond belief the same for the towel racks. The floor felt sandy and the blankets had some weird staining on them. Overall was not happy and will no book this hotel ever again.
Stayed 1 night in Feb 2024
Response from Carey T on Apr 3, 2024
We apologize for the unpleasant experience you encountered. Your feedback is important to us, and we will address this issue promptly to ensure it doesn't happen again. Thank you for bringing it to our attention.