Standard Room, 1 King Bed, Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Reviews of Econo Lodge Hollywood-Ft Lauderdale International Airport

2 out of 5

Reviews

6.2
Rating 10 - Excellent. 157 out of 1013 reviews" "
Rating 8 - Good. 232 out of 1013 reviews" "
Rating 6 - Okay. 278 out of 1013 reviews" "
Rating 4 - Poor. 182 out of 1013 reviews" "
Rating 2 - Terrible. 164 out of 1013 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Margie

Disliked: Cleanliness, amenities, property conditions & facilities
I did not have a TV and my room was in front of the parking lot so no way to drown out noise. The manager did knock a bit off my bill for this inconvenience but it sucked at the time. Plus their phones were out when i tried to call for the airport shuttle.
Stayed 1 night in Mar 2024
Response from Concetta on Mar 26, 2024
We apologize for the inconvenience you experienced during your stay. It's disappointing to hear that you encountered issues with your room amenities and the shuttle service. Your feedback is valuable to us, and we'll make sure to address these issues with our team to prevent them from happening again in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable experience.

2/10 Terrible

Trevor

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel clerk was very rude, not only to me, but those on the phone. We arrived in the room, and the room was dirty, a blanket was stained, and it seemed to be bugs on the bedding. When I brought this to the attention of the clerk, She followed me to the room, and stated " Well this blanket isn't for sleeping" and proceeded to throw it off into the closet. There was an additional $100 security deposit that was required, that was not stated in our booking. The clerk told me that we can cancel the booking, but ' may only get half back since you've already checked in'. My wife and I quickly canceled, and proceeded to spend the next 2 hours looking for a different hotel that would not follow in this Econo's footsteps. My wife and I have stayed at various Econo Lodges, and this was by far the most dissapointing, and we will not stay here again.
Stayed 1 night in Mar 2024

2/10 Terrible

Lieselotte, Nacogdoches

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We had dirty floors we had no hot water. The blanket was scratchy and hard. I would like to request a refund. Thanks.
Stayed 1 night in Mar 2024
Response from Concetta on Mar 26, 2024
We sincerely apologize for the inconveniences you experienced during your stay. Providing a clean and comfortable environment is our priority, and we regret that we fell short of your expectations. Your feedback is valuable to us, and we'll address these issues with our team to ensure they are promptly resolved. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future.

6/10 Okay

Cary, Vineyard

Traveled with family
Disliked: Staff & service, property conditions & facilities
Smelled of smoke, unfriendly, blinds would not close
Stayed 1 night in Mar 2024
Response from Concetta on Mar 24, 2024
We sincerely apologize for the negative experience you encountered during your stay with us. Maintaining a smoke-free environment and ensuring the comfort of our guests are our top priorities, so it's disheartening to hear about the issues you faced. Rest assured, we take your feedback seriously and will address the concerns regarding the smoke smell and the blinds promptly with our team to prevent such incidents from happening again in the future.Additionally, we apologize if our staff's demeanor did not meet your expectations. Providing friendly and welcoming service is fundamental to our commitment to guest satisfaction, and we will take steps to ensure that our team provides a more positive experience for all guests.We appreciate you bringing these matters to our attention, and we hope for the opportunity to regain your trust and provide you with a much-improved experience should you choose to stay with us again in the future. If you have any further concerns or feedback, please don't hesitate to reach out to us directly.

6/10 Okay

Natasha

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No hot water, dirty shower. my bed sheet had burn holes in them. And the room smelled funky.
Stayed 1 night in Mar 2024
Response from Concetta on Mar 24, 2024
We are truly sorry to hear about the issues you encountered during your stay. Providing a comfortable and clean environment for our guests is of utmost importance to us, and it is disappointing to learn that we did not meet your expectations in this regard. Your feedback is invaluable to us, and we will address these concerns with our team to ensure that such issues are promptly rectified. Please accept our sincerest apologies for any inconvenience caused, and if there is anything else we can do to make amends or improve your experience, please do not hesitate to let us know. We hope to have the opportunity to welcome you back in the future for a much-improved stay.

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk lady is rude and the room was not clean and smelled bad.
Stayed 1 night in Mar 2024
Response from Concetta on Mar 24, 2024
Thank you for bringing this matter to our attention. We sincerely apologize for the experience you had during your stay. Providing excellent customer service and maintaining cleanliness are top priorities for us, and it is disappointing to hear that we fell short of your expectations. We will address your concerns with our team to ensure that appropriate actions are taken to prevent such issues from occurring in the future. If you would like to discuss your experience further or have any additional feedback, please don't hesitate to contact us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience in the future.

10/10 Excellent

Brandon

Stayed 4 nights in Mar 2024
Response from Concetta on Mar 19, 2024
Thank you for taking the time to leave a rating. We appreciate your feedback and are delighted to hear that you had a positive experience during your stay. If you have any further comments or if there's anything else we can assist you with, please feel free to reach out. We hope to welcome you back again in the future!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an unassuming little building built back in the 1950s. The room is spacious and fairly clean although I have to say the floor is sticky. This is the best option for least expensive room in the area. And they have a pool so that's nice.
Stayed 1 night in Mar 2024
Response from Concetta on Mar 18, 2024
Thank you for sharing your feedback about your recent stay with us. We're glad to hear that you found the room spacious and that you appreciated the amenities like the pool. However, we apologize for any inconvenience caused by the sticky floor. We will address this issue promptly to ensure a more comfortable experience for our guests in the future. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We hope to have the opportunity to welcome you back again for an even better experience.

2/10 Terrible

Connie

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Waited 1 hour in the sun for the airport shuttle, no light switch by the door so had to fumble in the dark to find the switch in the floor lamp across the room, light above bathroom mirror had 1 missing & 1 burned out fluorescent bulb so too dark to use mirror to apply makeup, burned out light bulb in light above the toilet, no hot water for shower, could hear person snoring in next room so had to get up & put in ear plugs, table for eating wobbled 3” in both directions. Bed was comfortable, frig worked, soft toilet paper
Stayed 1 night in Mar 2024
Response from Concetta on Mar 17, 2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay at Econo Lodge Hollywood.Your feedback is valuable to us, and we will address these issues with our team to ensure they are rectified promptly. Providing a comfortable and hassle-free experience for our guests is our top priority, and we regret that we fell short of meeting your expectations in several areas.We appreciate your patience and understanding and hope to have the opportunity to welcome you back in the future to provide you with a much-improved experience.

2/10 Terrible

Geraldine, Parkland county

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We refused to stay because the property and the room was dirty and they had no towels in the room.
Stayed 1 night in Mar 2024
Response from Concetta on Mar 17, 2024
Thank you for sharing your concerns regarding your recent visit to Econo Lodge.We deeply apologize for the unsatisfactory condition of your room and the lack of towels during your stay. This is certainly not the standard of cleanliness and service that we strive to maintain. Your feedback has been shared with our housekeeping and management teams to ensure immediate improvements are made to prevent such occurrences in the future.We understand the importance of a clean and comfortable environment for our guests, and we regret that we failed to meet your expectations on this occasion. Your experience does not reflect the high standards we aim to provide to all our guests.We hope you will reconsider staying with us in the future so we can have the opportunity to regain your trust and provide you with the exceptional experience that you deserve.

8/10 Good

Colleen

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Concetta on Mar 15, 2024
Thank you for sharing your feedback with us. We're glad to hear that your overall experience was satisfactory during your stay at Econo Lodge Hollywood.We're committed to providing the best possible experience for all our guests, and your input helps us achieve that goal.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

6/10 Okay

Anabel

Stayed 1 night in Jan 2024
Response from Concetta on Mar 15, 2024
Thank you for sharing your feedback with us. We're glad to hear that your overall experience was satisfactory during your stay at Econo Lodge Hollywood.We're committed to providing the best possible experience for all our guests, and your input helps us achieve that goal.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

4/10 Poor

Kristie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Concetta on Mar 15, 2024
Thank you for your feedback. We're sorry to hear that your experience fell short of your expectations. We take all feedback seriously and will use it to improve our services. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future.

2/10 Terrible

John

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really rude.
Stayed 1 night in Mar 2024
Response from Concetta on Mar 15, 2024
We're truly sorry to hear about your experience. Providing excellent service is our top priority, and it's disappointing to learn that you found our staff to be rude. We take your feedback seriously and will address this matter internally to ensure that all our guests receive the courteous and professional service they deserve. We appreciate your honesty and hope for the opportunity to make it right for you in the future.

4/10 Poor

Nia

Business traveler
Liked: Staff & service
Disliked: Amenities
Thought it would be decent upon arrival. It was in the ghetto. Someone called me a stupid itch upon trying to park. No parking so don’t decide to go out. I was coughing all night felt like I had COPD. Because the stench of cigarette smoke.
Stayed 1 night in Feb 2024
Response from Concetta on Mar 7, 2024
Thank you for sharing your experience with us, and I'm truly sorry to hear that your stay did not meet your expectations. I would like to sincerely apologize for any inconvenience you encountered during your visit.Your feedback is invaluable, and I assure you that we take your concerns seriously. We strive to provide a comfortable and safe environment for all our guests, and it's disheartening to learn that we fell short during your stay.Once again, I apologize for any discomfort you experienced, and I hope to have the chance to address your concerns and regain your trust in the future.

6/10 Okay

timothy

Traveled with group
Liked: Cleanliness, staff & service
Dish tv didn't work
Stayed 2 nights in Feb 2024
Response from Concetta on Mar 3, 2024
Thank you for bringing to our attention the issue with the Dish TV during your recent stay at Econo Lodge. I sincerely apologize for any inconvenience this may have caused.We understand the importance of a working television for our guests, and I want to assure you that we are actively addressing the problem. Our maintenance team is investigating the situation, and we will ensure that the Dish TV service is restored to full functionality.Your feedback is crucial in helping us improve our services, and we appreciate your understanding as we work to resolve this matter promptly.

4/10 Poor

Donald

Liked: Staff & service
Disliked: Property conditions & facilities
Very noisy location. Critters running through the walls. Clean. Night staff very good.
Stayed 1 night in Feb 2024
Response from Concetta on Mar 3, 2024
Thank you for taking the time to share your feedback about your recent stay at Econo Lodge. I appreciate your comments about the noise level and the presence of critters, and I apologize for any disturbance this may have caused.I want to assure you that we take your concerns seriously, and we are committed to addressing and resolving any issues to enhance the overall experience for our guests. Your feedback is essential in helping us identify areas for improvement, and I have shared your comments with our maintenance team to investigate and address the situation promptly.I'm pleased to hear that the night staff provided good service and that you found the room clean.

10/10 Excellent

Leonisa

Traveled with family and small children
Liked: Cleanliness, staff & service
It was a pretty great area. The room was big, but Furniture, kind of rusty and old. Service was good except that there's no public bathroom while you wait for your room which sucks.
Stayed 1 night in Feb 2024
Response from Concetta on Feb 29, 2024
Thank you for choosing Econo Lodge for your stay, and we appreciate you taking the time to provide feedback on your experience.We're glad to hear that you found our location favorable and appreciated the size of the room. However, we apologize for any inconvenience you experienced with the furniture and the absence of a public bathroom while waiting for your room. Your feedback is valuable as it helps us identify areas for improvement.We'll certainly look into upgrading our furniture to enhance the overall guest experience, and we'll explore ways to provide better facilities for guests waiting for their rooms.

2/10 Terrible

Marzia

Disliked: Cleanliness, staff & service, property conditions & facilities
Everything was broken, the floor was very dirty and there was only one temperature for the tap in the sink and the toilet was so small
Stayed 1 night in Feb 2024
Response from Concetta on Feb 29, 2024
We appreciate you taking the time to share your feedback with us. I sincerely apologize for the inconveniences you encountered during your stay. Your concerns regarding broken amenities, cleanliness, and the tap temperature have been noted, and we assure you that we take them seriously.Please be assured that we will address these issues promptly to improve the overall guest experience. We strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short of your expectations.

6/10 Okay

James

Liked: Cleanliness
Okay for a place to sleep, but not very scenic and rooms are right next to a busy street.
Stayed 1 night in Feb 2024
Response from Concetta on Mar 3, 2024
Thank you for taking the time to share your feedback about your recent stay at Econo Lodge. I appreciate your candid comments about the location and noise level, and I apologize for any inconvenience this may have caused.We understand the importance of providing a comfortable and quiet environment for our guests, and I regret that your experience did not meet your expectations in this regard. Your feedback is essential to us, and we will use it to identify areas for improvement.

6/10 Okay

Deb

Traveled with partner
Liked: Staff & service
Room away from others
Stayed 1 night in Feb 2024
Response from Concetta on Feb 29, 2024
We understand the importance of providing a peaceful and comfortable environment for our guests, and we appreciate your feedback.Your comfort and satisfaction are our top priorities. If there are any specific details about the room or location that contributed to your positive experience, we would love to hear more. It helps us tailor our services to meet the unique needs of our guests.We look forward to hosting you again in the future. If you have any special requests or preferences for your next visit, please feel free to let us know. Your feedback is valuable to us as we strive to make each stay memorable for our guests.

8/10 Good

Cathy

Liked: Staff & service
Nice bed
Stayed 2 nights in Feb 2024
Response from Concetta on Feb 29, 2024
Thank you for taking the time to share your feedback about your recent stay at Econo Lodge. We're delighted to hear that you enjoyed the comfort of our beds. Providing a restful night's sleep is a priority for us, and we appreciate your positive comments.If there's anything specific you loved about the bed or if you have any suggestions for further improvements, please feel free to share. We value your input, and it helps us continue to enhance the guest experience.We hope to welcome you back for another comfortable stay in the future. If there's anything we can do to make your next visit even more enjoyable, please let us know.

8/10 Good

Christopher, Sanford

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The check in process was smooth and the staff was friendly and helpful.
Stayed 1 night in Feb 2024
Response from Concetta on Feb 29, 2024
Thank you for sharing your positive experience with us! We're delighted to hear that your check-in process was smooth and that our staff provided friendly and helpful service. Providing excellent customer service is our top priority, and it's always rewarding to receive feedback that reflects our efforts.

4/10 Poor

Noel

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Spend the extra money to stay at a better place. My family and I found a cockroach crawling into the bathroom.
Stayed 1 night in Feb 2024
Response from Concetta on Feb 29, 2024
Thank you for bringing this matter to our attention, and I sincerely apologize for the unpleasant experience you had during your stay. Your feedback is crucial in helping us maintain the high standards we aim for, and I want to assure you that we take this issue very seriously.We have immediately initiated a thorough inspection and pest control measures to address the situation and prevent any recurrence. Our goal is to ensure a clean and comfortable environment for all our guests.I understand the impact this incident had on your stay, and I want to express our deepest apologies for any discomfort it may have caused.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Concetta on Feb 29, 2024
Thank you for your excellent rating! We're delighted to hear that you had a 5/5 experience during your stay at Econo Lodge.If there are any specific aspects or services that stood out to you and contributed to your positive experience, we would love to hear about them. Your feedback is valuable to us as we strive to maintain and enhance our guest satisfaction.We appreciate your support and look forward to welcoming you back for another fantastic stay.

10/10 Excellent

Maria Marta

Liked: Cleanliness, staff & service, property conditions & facilities
Very cooperative staff. I am very happy
Stayed 4 nights in Feb 2024
Response from Concetta on Feb 29, 2024
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our staff's cooperation contributed to your satisfaction during your stay.Our team strives to provide excellent service, and your feedback is truly rewarding for us. If there's anything specific you'd like to highlight or if you have any suggestions for improvement, please feel free to share.We appreciate your kind words and look forward to welcoming you back for another great experience.

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't pickup from airport. Was in horrible, unsafe, was very nervous, smelled of smoke and weed.
Stayed 1 night in Jan 2024
Response from Concetta on Feb 29, 2024
I appreciate you taking the time to share your concerns about your recent experience with us. I want to extend my sincere apologies for the inconvenience you faced, particularly regarding the airport pickup and the conditions you encountered.Your safety and well-being are our top priorities, and it's disheartening to hear that we fell short in meeting these expectations. Rest assured, we take your feedback seriously, and I will personally investigate the lapses in service to ensure immediate improvements.I understand the importance of feeling secure and comfortable during your stay, and I am truly sorry for any anxiety caused by the situation.

6/10 Okay

Diane

Traveled with partner
Disliked: Amenities, property conditions & facilities
The place was clean, but very old and not a good location.
Stayed 1 night in Feb 2024
Response from Concetta on Feb 29, 2024
Thank you for taking the time to share your thoughts about your recent stay. We appreciate your feedback, and I'm glad to hear that you found the hotel clean.I understand that the location and the overall age of the property might have affected your experience. We are continually working to enhance our facilities and services, and your input is valuable in that process.

6/10 Okay

Jacky, Christiansted

Traveled with family
Would not stay there again
Stayed 1 night in Feb 2024
Response from Concetta on Feb 29, 2024
We appreciate you taking the time to share your feedback about your recent stay at Econo Lodge. I'm sorry to hear that your experience did not meet your expectations, and I sincerely apologize for any inconvenience you may have encountered.Our team strives to provide a positive and comfortable experience for all guests, and it's disheartening to learn that we fell short during your visit. Your feedback is valuable to us, and I assure you that we will review your comments to identify areas for improvement.

2/10 Terrible

Bruce

Disliked: Cleanliness, staff & service, property conditions & facilities
Property is very old and run-down, needs lots of updating. Found two pieces of long hair on bed, made us wonder if they even bothered to change the sheets. Will NEVER stay here again.
Stayed 1 night in Feb 2024
Response from Concetta on Feb 29, 2024
Thank you for sharing your experience, and I apologize for the concerns you've raised. I'm sorry to hear that you found the property outdated and encountered issues with cleanliness.Rest assured, we take your feedback seriously, and I will personally address these matters with our housekeeping team to ensure we meet our high standards. We understand the importance of a comfortable and clean environment for our guests.

8/10 Good

Erik

Stayed 1 night in Feb 2024
Response from Concetta on Mar 20, 2024
Thank you for taking the time to leave us a rating! We're pleased to hear that you had a good experience overall during your stay. If there are any areas where we can improve or if you have any specific feedback you'd like to share, please feel free to let us know. Your input is valuable to us as we strive to provide the best possible service to our guests. We hope to have the opportunity to welcome you back again in the future.

10/10 Excellent

Phylicia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle driver from the airport was the absolute best, check in was fine and the room was adequate for the 1 night before our cruise. Website said the hotel provided cruise port transportation but it is an extra fee with a separate company.
Stayed 1 night in Feb 2024
Response from Concetta on Feb 22, 2024
Thank you for sharing your experience with us. We're delighted to hear that you had a positive interaction with our shuttle driver and that your check-in process went smoothly. However, we apologize for any confusion regarding the cruise port transportation. We appreciate your feedback and will review our communication to ensure accuracy on our website.

4/10 Poor

Rahul

Traveled with partner
Liked: Staff & service, amenities
Paying was a hassle since they deactivated the magnetic swipe on the payment machine, and it was difficult to pay with debit cards that do not have chip. If they accept Visa cards, they should not refuse visa debit cards. I tried to prepay with Expedia, but there was no option to do that either.
Stayed 1 night in Jan 2024
Response from Concetta on Feb 22, 2024
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you experienced during the payment process. Your feedback is essential, and we will address the issue with our payment system to ensure a smoother experience for our guests.We appreciate your patience and understanding. If you have any further details or suggestions to share, please feel free to reach out. Your input is valuable as we strive to enhance our services.

4/10 Poor

Tom, North Mankato

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Limited parking and limited area to relax or eat.
Stayed 1 night in Feb 2024
Response from Concetta on Feb 22, 2024
Thank you for taking the time to share your feedback. We appreciate your input regarding the parking and relaxation areas. We understand that these aspects play a crucial role in the overall guest experience, and your comments are valuable in helping us identify areas for improvement.Please be assured that we will consider your feedback when evaluating our facilities and services. If you have any specific suggestions or if there's anything else you'd like to share, feel free to let us know. We're committed to enhancing our guests' experiences, and your input is essential in that process.

2/10 Terrible

Marcel

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Quiet
Stayed 1 night in Jan 2024
Response from Concetta on Feb 15, 2024
Thank you for taking the time to leave a review. We're sorry to see that your experience was not up to the standards we strive for. Your input is valuable, and we hope to have the opportunity to make improvements for future guests.

6/10 Okay

Curtis, Carlsbad

Stayed 1 night in Jan 2024
Response from Concetta on Mar 20, 2024
Thank you for your rating. We appreciate your feedback and are glad to hear that your experience was satisfactory overall. If there are any specific areas where you feel we could improve, please don't hesitate to let us know. Your input helps us ensure that we continue to provide the best possible experience for all our guests. We hope to have the opportunity to welcome you back in the future and exceed your expectations.

2/10 Terrible

David

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Way too much for this property. Zero pride. If you're only spending one night, pay the extra to stay at a different hotel.
Stayed 1 night in Jan 2024
Response from Concetta on Feb 15, 2024
We appreciate your feedback, and we're sorry to hear that your experience did not meet your expectations. We take your comments seriously and will review them to identify areas for improvement.If there are specific aspects you believe we could enhance or if you have any further concerns, please feel free to share them with us. Your input is valuable, and we hope to have the opportunity to provide a more satisfactory experience in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Concetta on Feb 22, 2024
Thank you for your fantastic rating! We are thrilled to hear that you had a positive experience during your stay with us. If there's anything specific you enjoyed or if you have any suggestions for further improvement, please feel free to share. We appreciate your feedback and look forward to providing you with excellent service in the future.

8/10 Good

Marcel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its the cheapest and convenient spot for me.
Stayed 1 night in Jan 2024
Response from Concetta on Feb 15, 2024
We appreciate your feedback and are delighted to hear that our hotel's affordability and convenience make it a suitable choice for you. If there's anything specific you appreciate or if you have any suggestions for improvement, please feel free to let us know. We value your input and hope to continue providing a positive experience for you.

10/10 Excellent

Jacia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was cool and just need to update the door and pressure of water
Stayed 3 nights in Jan 2024
Response from Concetta on Feb 15, 2024
Thank you for your feedback. We appreciate your positive comments about your experience. We take note of your suggestions regarding the door and water pressure, and we will certainly look into addressing those areas for improvement.

2/10 Terrible

Don, SAN ANTONIO

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My advise on this location: stay away from it! It was not a clean room, the floor was sticky and the overall room was filthy! The toilet was not even bolted to the floor! Stay away.
Response from Concetta on Feb 15, 2024
We sincerely apologize for the disappointing experience you had during your stay. It is unacceptable that the cleanliness and maintenance of your room did not meet our standards, and we understand the impact it had on your stay.Please be assured that we take your feedback seriously, and we will address these issues promptly to ensure a more comfortable and pleasant experience for our guests in the future.

4/10 Poor

Sergio

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Concetta on Feb 15, 2024
Thank you for your rating, and we appreciate your feedback. We're sorry to hear that your experience did not meet your expectations. If there are specific areas where we can improve or if you have any concerns, please feel free to share them with us. Your input is valuable, and we hope to have the opportunity to enhance your experience in the future.

6/10 Okay

Kristina

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Concetta on Feb 15, 2024
Thank you for your rating. We appreciate your feedback. We value your input and hope to provide an even more satisfying experience on your future visits.

2/10 Terrible

Helen

Stayed 1 night in Jan 2024
Response from Concetta on Feb 15, 2024
Thank you for taking the time to leave a review. We're sorry to see that your experience was not up to the standards we strive for. Your input is valuable, and we hope to have the opportunity to make improvements for future guests.

8/10 Good

Edgar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es muy cercano al aeropuerto tiene un buen trasporte que sale cada hora, buenos restaurantes muy cercanos, las habitaciones sencillas pero comodas.
Stayed 1 night in Jan 2024
Response from Concetta B. on Feb 15, 2024
Agradecemos mucho tu comentario positivo. Nos alegra saber que encontraste la ubicación conveniente, el transporte útil y las habitaciones cómodas. Estamos comprometidos en brindar el mejor servicio posible a nuestros huéspedes.

10/10 Excellent

Karen

Stayed 1 night in Jan 2024
Response from Concetta on Feb 15, 2024
Thank you for the 5-star rating! We appreciate your positive feedback. We look forward to welcoming you back on your future visits.

2/10 Terrible

Elizabeth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Concetta on Feb 15, 2024
Thank you for taking the time to leave a review. We're sorry to see that your experience didn't meet your expectations. We value your feedback and hope to have the opportunity to enhance your experience in the future.

4/10 Poor

LIDIA

Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Concetta on Feb 15, 2024
Thank you for taking the time to leave a review. We appreciate your feedback and hope to have the opportunity to provide an even better experience in the future.

10/10 Excellent

Olga, Hollywood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Concetta on Feb 15, 2024
Thank you for the 5-star rating! We appreciate your positive feedback. We look forward to welcoming you back on your future visits.

4/10 Poor

ruben

Traveled with family and small children, Business traveler
Liked: Staff & service, property conditions & facilities
There was a disturbance next door with profanity.
Stayed 1 night in Dec 2023
Response from Concetta on Feb 15, 2024
We sincerely apologize for the disturbance you experienced during your stay. This is not the level of service we aim to provide, and we regret any discomfort it may have caused. Our team will address this issue to ensure a more peaceful and enjoyable environment for our guests in the future.