Outdoor pool, pool umbrellas, sun loungers

Reviews of Embassy Suites Deerfield Beach - Resort & Spa

3.5 out of 5
Embassy Suites Deerfield Beach - Resort & Spa
950 South Ocean Way, Deerfield Beach, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 506 out of 1014 reviews" "
Rating 8 - Good. 232 out of 1014 reviews" "
Rating 6 - Okay. 111 out of 1014 reviews" "
Rating 4 - Poor. 84 out of 1014 reviews" "
Rating 2 - Terrible. 81 out of 1014 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Herb

Traveled with family
Liked: Cleanliness
Spacious suites priced similar to other hotels in the area, beach front access, well rounded breakfast options were included in price, attentive management at check in helped me overlook this somewhat dated facility. After check-in and during stay the Concierge and Hotel lobby staff service was below average. HOUSE KEEPING and General Maid services throughout facility were excellent. I'd likely return to this hotel for future travel in the area.
Stayed 7 nights in Mar 2024
Response from Customer Service on Mar 28, 2024
Thank you so much for your positive review, Herb! We are delighted to hear that you enjoyed our spacious suites, complimentary, breakfast, and that all of our staff provided you with the highest level of service. It was our pleasure to welcome you, and we hope to welcome you back again soon.

10/10 Excellent

mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 28, 2024
Thank you for your review, Mark! We could not be more thrilled to hear that you enjoyed a perfect stay. It was our pleasure to welcome you and we hope to do so again soon.

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Thank you for your high rating, Aimee! We are thrilled to know that you enjoyed your stay. It was our pleasure to serve you and we hope to welcome you back again soon.

2/10 Terrible

Katherine

Traveled with family
Disliked: Amenities
Water bugs in room, toilet broken, very loud due to a wedding, no water in room, staff overwhelmed and elevators broken.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Thank you for your review, Katherine. We are disappointed to learn that your time with us did not meet our high standards. We apologize for the issues you experienced during your stay. We assure you that we are working diligently to resolve these matters. We hope to have another opportunity to welcome you back, and provide you with the experience that you deserve.

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative I have for this property is the lack of light and luster to the hallways to your room. It was dark and gloomy!
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 23, 2024
Thank you for your review, Susan! We are delighted to know that you enjoyed your stay, and we appreciate your feedback about the hallway lights. We hope to have another opportunity to welcome you back in the future for another wonderful experience.

10/10 Excellent

Anandaraman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 23, 2024
Thank you for choosing us, Anandaraman. We are delighted to know that you enjoyed your stay. It was our pleasure to welcome you, and we hope to have another opportunity to serve you again soon.

2/10 Terrible

Peter

Traveled with group
Disliked: Staff & service
Mostly the staff
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 15, 2024
Thank you for taking the time to leave a review, Peter. We are sorry to know that your time with us did not meet our high standards. We apologize for any inconvenience that you experienced during your stay, and we hope to have another opportunity to welcome you back in the future, and provide you with the excellent experience that you deserve.

8/10 Good

Daniel

Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 9, 2024
Thank you for your rating, Daniel. We are glad that your overall stay was positive. However, if you have specific feedback, you can share about how we can improve, please reach out to us. We hope to have another opportunity to welcome you back in the future for an even better experience.

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very accommodating. Very pleased with the area, location, and overall hotel experience. A good size room with plenty of space.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 7, 2024
Thank you for your review, Eric. We are glad to hear that you enjoyed our accommodations and were pleased with our location, the size of your room, and your overall experience. If you have specific feedback about how we can earn that final star, please reach out to us. It was our pleasure to serve you, and we hope to welcome you back again soon for an even better experience.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that the property was well-maintained and close to the beach (right across the street). Staff and parking were great -- good food options and seems like a great place to bring kids.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 5, 2024
Thank you for sharing your experience with us, Anthony! We're thrilled to hear that you liked our well-maintained property and its proximity to the beach. It's great to know that you found our staff and parking service great and enjoyed the food options. We're delighted that you think our hotel is a great place to bring kids. We look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great girls visit. The property is being improved but it didn’t impact our stay. I can’t wait to see the remodel.
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 4, 2024
Thank you for choosing us for your girls visit, Kathleen! We are glad to hear that you enjoyed your stay, and that the improvements being made did not impact your time with us. It was our pleasure to welcome you, and we hope to do so again soon.

10/10 Excellent

Andrew F

Stayed 7 nights in Feb 2024
Response from Customer Service on Mar 23, 2024
Thank you for your five out of five rating, Andrew F! We are thrilled to know that you enjoyed your stay. It was our pleasure to serve you, and we hope to do so again soon.

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very nice experience. Great view and location. Unfortunately there was construction going on and it was loud at times. One of the elevators was out as well but overall it was a good stay. We would definitely go back again.
Stayed 7 nights in Feb 2024
Response from Customer Service on Feb 29, 2024
Thank you for your feedback, Steve! We are delighted to hear that you had a nice overall experience. It’s also great that you enjoyed the view and our location. We apologize for any inconvenience caused by the ongoing improvements being made and the elevator issue. We hope to have another opportunity to welcome you back in the future and provide you with an even better experience.

6/10 Okay

Brett

Stayed 7 nights in Feb 2024
Response from Customer Service on Mar 23, 2024
Thank you for your rating, Brett. We are sorry that your time with us did not meet our high standards. We hope to have another opportunity to welcome you back in the future, and provide you with the excellent experience that you deserve.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 29, 2024
Thank you for your rating, Samuel! We are thrilled to know that you enjoyed your time with us, and we hope to welcome you back again soon for an equally satisfying experience.

10/10 Excellent

noel

Great service love the breakfast!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 25, 2024
Thank you for your positive review, Noel! We are delighted to hear that you enjoyed our great service, and that you loved our complimentary breakfast. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 Excellent

Patti

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was excellent, clean and spacious. Fresh towels daily, without asking. Staff was so pleasant; every time you passed a staff member, they said hello, and not in a "had to" manner. Hotel was steps from the beach, which was great for walks. Restaurant was a bit pricy, but to be expected. There were many other options for food at the end of the oceanside path. My only complaints had nothing to do with the hotel itself. Many other guests would "claim" chairs poolside, then disappear all day, leaving few decent chairs for others. We also had no television our entire visit, but the hotel graciously gave us a discount. I would definitely stay here again.
Response from Customer Service on Feb 20, 2024
Thank you for your positive review, Patti! We are thrilled that you enjoyed the room and amenities, and that our staff was pleasant and went above and beyond to make you feel welcome. We understand your feedback about the poolside chairs and television, and we will use it to improve. We hope to welcome you back in the future for an even better experience.

6/10 Okay

Brian

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Property was under construction. Noisy, dust, etc
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 20, 2024
Thank you for your feedback, Brian. We are sorry to learn that your stay with us did not meet your expectations. We apologize for any inconvenience caused by the undergoing improvements being made. We hope to have another opportunity to welcome you back in the future, and provide you with the excellent experience that you deserve.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 20, 2024
Thank you for your 5 out of 5 rating, Susan! We are thrilled to know that you enjoyed your time with us, and we hope to welcome you back again soon for an equally satisfying experience.

10/10 Excellent

Sarah

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 23, 2024
Thank you for your high rating, Sarah! We are thrilled that you enjoyed your stay. It was our pleasure to serve you, and we hope to walk on your back again soon.

6/10 Okay

Jeri

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Customer Service on Feb 17, 2024
Thank you for your rating, Jery. We are sorry to see that your stay with us did not meet our high standards. If you have any specific feedback you can share about how we can improve, please reach out. We hope to have another opportunity to welcome you back and provide an improved experience.

10/10 Excellent

Luciana

Liked: Cleanliness, staff & service, property conditions & facilities
It was very relaxing
Stayed 1 night in Feb 2024
Response from Customer service on Feb 16, 2024
Thank you for your review, Luciana! We are delighted to hear that you enjoyed your relaxing stay. It was our pleasure to serve you, and we hope to welcome you back again soon.

8/10 Good

Karen M

Stayed 7 nights in Feb 2024
Response from Customer Service on Mar 23, 2024
Thank you for your rating, Karen M. We are glad to know that your overall stay was positive. However, we apologize for any inconvenience you experienced during your stay. We hope to welcome you back in the future, and provide you with an even better experience.

10/10 Excellent

Stephanie

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 8, 2024
Thank you for your review, Stephanie! We are thrilled to know that you had an awesome stay. It was our pleasure to serve you, and we hope to welcome you back again soon.

8/10 Good

John

Traveled with family
Liked: Staff & service, amenities
Good hotel, with construction going on, which made it noisy and heat didn't work first day. Nice beach and now seats there too.
Stayed 3 nights in Jan 2024
Response from Customer service on Feb 10, 2024
Thank you for your review, John. We’re glad to hear the positives of your stay, like a nice beach and good hotel. However, we apologize for any inconvenience caused by the noise and the nonfunctional heat. We will use your feedback to improve our guests’ experiences. We hope to have another opportunity to welcome you back in the future, and provide you with the flawless experience that you deserve.

2/10 Terrible

Franz

Stayed 2 nights in Jan 2024
Response from Customer Service on Mar 23, 2024
Thank you for your rating, Brett. We are sorry that your time with us did not meet our high standards. If you have feedback you can share about how we can improve, please reach out to us. We hope to have another opportunity to welcome you back in the future, and provide you with the excellent experience that you deserve.

10/10 Excellent

iosif

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from Customer Service on Feb 4, 2024
Thank you for choosing us, Iosif! We are thrilled to know that you enjoyed your time with us. It was our pleasure to serve you and we hope to welcome you back again soon.

8/10 Good

Brett W

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint we had would be knowing the building was under construction or being renovated before we booked. So we would have knew to expect it.. - Also our balcony door was extremely difficult to open and close.. Other than that everything was very nice..
Stayed 3 nights in Jan 2024
Response from Customer Service on Feb 2, 2024
Thank you for choosing us, Brett W. We’re glad to know that your overall stay was pleasant. However, we apologize for any inconvenience caused by the lack of communication about the improvements being made on site, as well as the balcony doors. We will use your feedback to improve our guests’ experience, and we hope to have another opportunity to welcome you back for an even better stay.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
The Suite was very nice. Self Parking was easy and safe. The complimentary breakfast was amazing. Right on the beach with beautiful views. Would definitely stay there again.
Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 1, 2024
Thank you for your review, Cindy. We are glad to hear that you enjoyed your nice suite, and that the self parking was easy and safe. It’s also great to know that you enjoyed the complimentary breakfast, and that the beach views were amazing. We are glad to know that you would stay with us again and we look forward to hosting you in the future.

8/10 Good

Alicia

The room was nice but had its quarks. The sliding glass doors to the balcony were extremely difficult to open. The microwave in our room was very rusty INSIDE. The a/c quit working after the first day as well. The staff was very pleasant especially the lady giving out towels at the pool. She was more informative than the front desk honestly! Overall we enjoyed our vacation
Stayed 4 nights in Jan 2024
Response from Customer service on Feb 1, 2024
Thank you for your detailed feedback, Alicia. We appreciate that you mentioned our helpful staff and some of the positives of your stay. However, we would like to apologize for the issues you experienced with some of the amenities in your room. We assure you that we will look into the situation and work with our team in order to improve. We hope to have another opportunity to welcome you back in the future, and provide you with the excellent experience that you deserve.

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Customer service on Jan 30, 2024
Thank you for your rating, Valerie. While we are glad to see that your overall stay was positive, we hope to have another opportunity to welcome you back in the future, and provide you with a even better experience.

10/10 Excellent

Christopher J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had one hell of a headache with my flight to get here, but once I was here my stress and anxiety went away, the rooms are welcoming and cozy, loved that the pool as heated, they have great happy hour special, everything is in walking distance around you…. Thank you for such a great stay! I will be back
Response from Customer service on Jan 23, 2024
Thank you for your positive review, Christopher J! We are sorry to hear that you experienced inconveniences to arrive. However, we are thrilled to know that once with us, you enjoyed the rooms, pool, happy hour, and your overall experience. It was our pleasure to welcome you, and we hope to have another opportunity to do so again soon.

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Customer Service on Jan 23, 2024
Thank you for your rating, Thomas! We are thrilled that you enjoyed your stay. It is always our goal to provide our guests with great experiences, and we are glad that this was the case with you. We hope to welcome you back again soon!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Customer Service on Feb 4, 2024
Thank you for your high rating, Joseph! We’re thrilled to know that you enjoyed your time with us. We hope to have another opportunity to welcome you back in the future for an equally satisfying experience.

2/10 Terrible

GJENC, Bronx

Stayed 3 nights in Jan 2024
Response from Customer service on Jan 16, 2024
Thank you for choosing us, Gjenc. We're sorry to learn that your experience fell short of expectations. If there are specific details you'd like to share to help us address the concerns you encountered, please feel free to provide additional information. We value your input and will strive to enhance our services for a better experience in the future.

4/10 Poor

Joseph

Disliked: Cleanliness
Response from Customer Service on Jan 16, 2024
Thank you for taking the time to share your rating, Joseph. We're sorry to learn that your experience fell short of expectations. If there are specific details you'd like to share to help us address the concerns you encountered, please feel free to provide additional information. We value your input and will strive to enhance our services for a better experience in the future.

10/10 Excellent

Reginald Berry, Ashburn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Customer Service on Jan 12, 2024
Thank you for your five out of five rating, Reginald Barry! We are thrilled to know that you enjoyed your time with us. We hope to welcome you back again soon.

6/10 Okay

Pieter

Response from Customer service on Jan 12, 2024
Thank you for taking the time to leave a rating, Pieter. We are disappointed to see that your time with us does not reflect our high standards. If you have any information you can share about how we can improve please reach out to us. We hope to have another opportunity to welcome you back and provide you with the excellent experience that you deserve.

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent amenities and location’s
Stayed 6 nights in Jan 2024
Response from Customer Service on Jan 10, 2024
Thank you for choosing us, Stacey. We are delighted that you enjoyed your stay, and that you appreciated our excellent amenities and location. It was our pleasure to serve you, and we hope to have another opportunity to welcome you back in the future for another great experience.

10/10 Excellent

Shakira J

Liked: Cleanliness, staff & service, property conditions & facilities
Check in staff was amazing
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 10, 2024
Thank you for your review, Shakira J. It’s great to know that you enjoyed your stay, and that our check-in staff was amazing. It was our pleasure to serve you, and we hope to have another opportunity to welcome you back.

8/10 Good

Josh

Stayed 5 nights in Dec 2023
Response from Customer Service on Jan 10, 2024
Thank you for your rating, Josh. We are glad to know that your overall time with us was positive. We hope to have another opportunity to welcome you back in the future, and provide you with an even better experience.

10/10 Excellent

iosif

Liked: Cleanliness, staff & service, property conditions & facilities
Location, right near Ocean
Stayed 6 nights in Nov 2023
Response from Customer Service on Jan 10, 2024
Thank you for choosing us, Iosif. It’s great to know that you enjoyed your stay, and that you appreciated our location right near the ocean. We hope to welcome you back in the future for an equally satisfying experience.

10/10 Excellent

Vera, Collinsville

Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 10, 2024
Thank you for your rating, Vera. We are delighted that you enjoyed your time with us, and we hope to have another opportunity to welcome you back in the future for another great experience.

6/10 Okay

Omid

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer service on Jan 6, 2024
Thank you for choosing us, Omid. We are disappointed to see that your time with us did not meet Thank you for choosing us, Omid. We are disappointed to see that your time with us did not meet our high standards. If you have any information you can share about how we can improve please reach out to us. We hope to have another opportunity to welcome you back in the future, and provide you with a much better experience.

10/10 Excellent

Ashleigh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this place 4 years ago. Loved it then. Now we love it more because of the renovations that have been made. Breakfast is awesome and the restaurant is really good too. Comfortable beds and great room! The views are also spectacular!
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 1, 2024
Thank you for returning to our hotel, Ashleigh! We're delighted to hear that you loved your stay even more this time, especially appreciating the renovations, awesome breakfast, and great restaurant. It's fantastic that the comfortable beds and spectacular views added to your positive experience. We look forward to hosting you again in the future for another wonderful stay!

8/10 Good

anastasia

Traveled with partner
Liked: Staff & service
It was close to the beach and one can walk to pier to find something to eat.
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 31, 2023
Thank you for taking the time to share your feedback, Anastasia. We're delighted to hear that you enjoyed our hotel's proximity to the beach and the convenience of being able to walk to the pier for dining options. Your comments are valuable, and we appreciate your positive rating. If you have any additional suggestions or comments you'd like to share, feel free to let us know. We look forward to welcoming you back for another great experience.

10/10 Excellent

Leandro

Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 28, 2023
Thank you for choosing us, Leandro! We are thrilled that you enjoyed your time with us, and we hope to welcome you back again soon for an equally satisfying experience.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
We love staying at embassy suites in Deerfield beach FL. I don’t give it a 5 star rating because: $26 for parking is unjustified, the restaurant is terrible and the room was too warm for the bedding. Everything else about the room was above average.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 27, 2023
Thank you for sharing your feedback with us. We're pleased to hear that you love staying with us and that many aspects of the room were above average. We appreciate your comments about the parking fee and the restaurant, and we apologize for any inconvenience they may have caused. Your feedback is important, and we will consider it as we aim to enhance our guests' experiences. We hope to have the opportunity to welcome you back for another stay, and we'll strive to make it even more enjoyable.

4/10 Poor

Jose

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Sleepless night
The living room fan light would not turn off so I was not able to sleep all night. Staff came with 5 different fan remotes and none of them worked to turn of ceiling fan or the light. Could not sleep and was freezing all night
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 25, 2023
Thank you for sharing your feedback with us, Jose. We sincerely apologize for the inconvenience you experienced during your stay. This is certainly not the experience we aim to provide, and we regret falling short on this occasion. Your feedback is invaluable, and we will address this matter promptly to ensure improvements in our service. We appreciate your understanding and hope you might consider giving us another opportunity in the future to provide you with a more comfortable and restful experience.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Response from Customer service on Feb 7, 2024
Thank you for your review, John! We are thrilled to know that you enjoyed your time with us, and that you appreciated our great location. We hope to have another opportunity to welcome you back in the future for an equally satisfying experience.