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Reviews of Embassy Suites by Hilton Fort Lauderdale 17th Street

3.5 out of 5
Embassy Suites by Hilton Fort Lauderdale 17th Street
1100 SE 17th Street, Fort Lauderdale, FL

Reviews

7.8

Good

Rating 10 - Excellent. 484 out of 1075 reviews" "
Rating 8 - Good. 249 out of 1075 reviews" "
Rating 6 - Okay. 154 out of 1075 reviews" "
Rating 4 - Poor. 111 out of 1075 reviews" "
Rating 2 - Terrible. 77 out of 1075 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to port and airport
Stayed 2 nights in Apr 2024

6/10 Okay

Christopher

Traveled with family
Dirty room and outdated bathroom as well as a very dirty bathtub
Stayed 2 nights in Apr 2024

2/10 Terrible

Kraymer

Disliked: Cleanliness, staff & service, property conditions & facilities
Used condom! There was an open bottle of lotion in our room, clothing tags on the floor, splatter on the wall and a USED CONDOM on the floor. We were then moved to a second room and there were nuts, popcorn and Kleenex on the floor as well as 3 tufts of hair. We were told we had to wait until 11AM to talk to a manager and he was extremely rude, combative and did not even apologize for either rooms. Do not stay at this hotel! The service, rooms and managerial team do not care about your experience!
Stayed 7 nights in Apr 2024

8/10 Good

John

Stayed 1 night in Apr 2024

8/10 Good

Douglas

Traveled with family
Close to airport & cruise ships
Stayed 1 night in Apr 2024

10/10 Excellent

Staci

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, cleanliness, breakfast, and environment all excellent.
Stayed 1 night in Apr 2024

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

William

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is not very nice. Tons of cruise people which is to be expected but the food, both at dinner and the breakfast, was sub par. the property looks dated. While close to the airport and the cruise terminals, I'd stay farther away next time and I normally like Embassy Suites.
Stayed 1 night in Mar 2024

6/10 Okay

Kent

Traveled with family
Liked: Cleanliness, staff & service, amenities
The pool and deck area and well as the central courtyard are beautiful. Staff were super friendly. Breakfast buffet included in the morning which the kids liked. The rooms themselves were extremely dated and showing their age. If the rooms were updated/modernized this could be a five-star location.
Stayed 1 night in Apr 2024

10/10 Excellent

Jason Douglas

Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024

8/10 Good

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms need to be updated. Overall, nice proerty with great breakfast and a nice pool.
Stayed 2 nights in Apr 2024

4/10 Poor

Jimmie, jacksonville

Traveled with partner
Disliked: Cleanliness, staff & service
The entire staff, except the front desk, was very apathetic and unfriendly. The room was very dirty and sticky.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Allan, Sierra Vista

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

4/10 Poor

feromebrown

Disliked: Cleanliness, staff & service, property conditions & facilities
⭐️⭐️ The shower was stopped up and the tv didn't work the maintenance guy said he was changing the remote control still never worked. It was a terrible experience.
Stayed 1 night in Mar 2024

8/10 Good

Frank, Lorton

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This property needs renovation. It is old but it still provides an adequate experience
Stayed 1 night in Apr 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms need updating
Stayed 1 night in Mar 2024

2/10 Terrible

JAMES

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Outdated and expensive.
Stayed 1 night in Mar 2024

4/10 Poor

Marianne, Hatillo

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Outdated rooms and cleanliness.
Stayed 3 nights in Mar 2024

10/10 Excellent

Attilio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time
Stayed 2 nights in Mar 2024
Response from Customer service on Mar 31, 2024
Thank you for your stay, Attilio. We look forward to serving you again soon.

10/10 Excellent

Cecelia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was clean including the pool area. it was close to many things
Stayed 5 nights in Mar 2024
Response from Customer service on Mar 31, 2024
Thank you for your stay, Cecilia. We look forward to serving you again soon.

4/10 Poor

Denise

Traveled with family
Disliked: Property conditions & facilities
Sheets stained, building old, not what we expected
Stayed 2 nights in Mar 2024

8/10 Good

Dale

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Location staff cleanlyness property is showing wear and tear
Stayed 2 nights in Mar 2024

8/10 Good

Janeen

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Clean. Older hotel but comfortable. Nice breakfast- made to order. Convenient to cruise terminals. Will book again.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Stayed 1 night in Mar 2024

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer service on Mar 31, 2024
Thank you for your stay, Jon. We look forward to serving you again soon.

4/10 Poor

Kim

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I’m not sure how this hotel receives 4 stars. I’m not a picky person but it was not clean at all, and is very outdated-I can handle that if it’s clean. We won’t be going back. Service was good and people were nice.
Stayed 3 nights in Mar 2024

10/10 Excellent

Shanda

Traveled with family
Liked: Staff & service, amenities
The location was great. Hotel could use some upgrades. Bathroom toilet paper holder fell apart. Hole in the wall behind toilet.
Stayed 1 night in Mar 2024

4/10 Poor

Toshi

I found cockroaches in the bathroom, the carpet felt damp.
Stayed 1 night in Mar 2024

8/10 Good

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, excellent breakfast but noisy street
Stayed 1 night in Mar 2024
Response from Customer service on Mar 18, 2024
Thank you for your stay and beautiful review, Pam. We are ecstatic to hear that you enjoyed your stay, especially the complimentary breakfast. We look forward to serving you again in the near future.

8/10 Good

Cathy

Traveled with family
Liked: Staff & service
The continental breakfast was awesome. The pool area was awesome as well. However, the rooms are very very outdated. The carpeting is filthy. There was food on the floor left over from previous guests, always had to ask for more towels always had to ask for more pool towels. Would love to give this a five star based on the breakfast area and the pool but unfortunately the room was disappointing.
Stayed 8 nights in Mar 2024

6/10 Okay

Hector

Traveled with family
Disliked: Cleanliness, staff & service
Dirty room
Stayed 1 night in Mar 2024
Response from Customer service on Mar 18, 2024
We appreciate you sharing your experience, Hector. We are so sorry we missed the mark during your stay. We hope to have the chance to serve you again in the near future and provide the 10/10 experience you deserve.

10/10 Excellent

Jonathan, Hartland

Liked: Cleanliness, staff & service, property conditions & facilities
Xx
Stayed 1 night in Mar 2024
Response from Customer service on Mar 18, 2024
Thank you for your stay and wonderful review, Jonathan. We are ecstatic to hear that you enjoyed your stay. We look forward to serving you again in the near future.

10/10 Excellent

Zdravko, Windsor

Stayed 1 night in Mar 2024

4/10 Poor

Maria

Traveled with partner
Disliked: Cleanliness
The noisiest hotel!! Every night it sounded like we were at a NASCAR speedway. Very hard to sleep. The first night, I found a blood stain on the pillow case and limited towels, no rug. Water bottles were scarce and the interior made me dizzy with all the levels and open design. Not going back.
Stayed 2 nights in Mar 2024

10/10 Excellent

Lindsay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cynthia at the front desk is awesome! Helped get us in our room asap and checked in with us to make sure we were settled ok.
Stayed 1 night in Mar 2024
Response from Customer service on Mar 18, 2024
Thank you for your stay and beautiful review, Lindsay. We are ecstatic to hear that you enjoyed your stay and that Cynthia provided incredible customer service. We look forward to serving you again in the near future.

2/10 Terrible

Lisa

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Property is very outdated and needs to be renovated. Mold on the ceiling in the bathrooms. The pool and bar is very nice.
Stayed 1 night in Mar 2024
Response from Customer service on Mar 18, 2024
Our sincerest apologies that your stay in our hotel did not meet your expectations, Lisa. We do hope to have another opportunity in the future to offer you the exceptional experience you deserve.

10/10 Excellent

Evan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nicer property than I had expected. Staff was super friendly...rooms were nice, with little balcony's...and a super pool. Really enjoyed ourselves and would absolutely come back again, for a longer stay, sometime in the future.
Stayed 1 night in Mar 2024

6/10 Okay

Aaron

Traveled with family
A bit outdated and could be a little cleaner
Stayed 1 night in Mar 2024
Response from Customer service on Mar 18, 2024
We appreciate you sharing your experience, Aaron. We are so sorry we missed the mark during your stay. We hope to have the chance to serve you again in the near future and provide the 10/10 experience you deserve.

2/10 Terrible

Roxanne

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Customer service on Mar 18, 2024
Our sincerest apologies that your stay in our hotel did not meet your expectations, Roxanne. We do hope to have another opportunity in the future to offer you the exceptional experience you deserve.

2/10 Terrible

Libby

Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed at this property the night before a cruise at Port Everglades. The location is fabulous for walking access to shops and restaurants and close to the port. The property is not in good shape. The rooms are dated and the furniture and carpet in sleeping rooms was not good. Check-in was a pain. There were 4 people working at the desk and they seemed to argue over who had to help us. It took 45 minutes to check in because the credit card machine didn’t work well. The front desk employee admonished me because I took my card out when it was instructed but apparently should’ve waited. He was not kind. A line formed behind me and the other employees didn’t help the others for quite awhile. We were only given 2 towels in a room booked for 4 that’s slept 6. We called for more and none were provided. We had to physically go to front desk and then was admonished by the front desk staff for needing more because “all rooms are set for 2” and we should’ve called, which we did even though one of the phones in our room didn’t work. The location is awesome. The atrium is pretty. The pool is nice. But the pool area clearly hadnt been cleaned all day and by 5 was full of dirty towels and glasses. For the price, I cannot recommend this property.
Stayed 1 night in Mar 2024

2/10 Terrible

Michael

Traveled with partner
Disliked: Staff & service
Desk staff was very slow and booked us into a room that was already occupied. Staff spent 10 minutes trying to figure out who was in the room and why before I suggested that they solve that issue after they assign me to another room. Happy hour drinks are way to limited. You should discontinue trying to market this as a benefit. Breakfast buffet quality has severely deteriorated since our many prior stays and we will not select Embassy Suites for our future pre cruise. Price FAR exceeded the value
Stayed 1 night in Feb 2024

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic breakfast
Stayed 1 night in Mar 2024
Response from Customer service on Mar 18, 2024
Thank you for your stay and beautiful review, Pamela. We are ecstatic to hear that you enjoyed your stay, especially the complimentary breakfast. We look forward to serving you again in the near future.

2/10 Terrible

martin

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The TV in our bedroom doesnt work. Also the shower/ bath does not work and we are forced to just wash in the sink! This was not what i expect from an expensive Hilton hotel! Pathetic! Fortunately we are only staying for 1 night!
Stayed 1 night in Mar 2024

4/10 Poor

Steve

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Room was extremely dated and dirty looking. They should be ashamed of taking advantage of people trying to connect with cruises. Way too expensive for what you get. more in line with 150$/night rooms elsewhere.
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer service on Mar 18, 2024
Thank you for your stay and review, Michael. We are ecstatic to hear that you enjoyed your stay. We look forward to serving you again in the near future.

2/10 Terrible

Donna

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Went to go to bed sheets did not fit. Went down to the front desk twice they gave me sheets to put on the bed. Had king size bed. None of the sheets fit. Fourth set sheets that arrived at our door. Ended up being extra long twin. We’ll never stay there again overpriced and was not very nice. Very disappointing.
Stayed 1 night in Mar 2024

10/10 Excellent

Julie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for kids and amazing pool, property, staff. Very convenient for one night before cruise. We were on a higher level and so bathrooms took longer to flush. Also, bathroom overall could have been cleaner, felt dirty.
Stayed 1 night in Feb 2024

6/10 Okay

Tonda

Liked: Staff & service
Staff was kind and efficient. Room was clean, but hallway carpet was very dirty. Great transportation to and from airport and port. Pool area was nice, but they need more cushions for the loungers. Furnishings seem very dated. Very close to the port.
Stayed 1 night in Mar 2024