Ratings based on 730 Verified Reviews

3.6 out of 5
73% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Standard no frills and budget friendly

Posted Apr 12, 2017
I had to stay here for one night and the price is right. It's definitely not a 5 star hotel but gets the job done. I like that they have easy parking that is free. They have a kitchenette if you are wanting to save some money on eating out. It looks like the room was remodeled recently. I would stay here again if I was looking for a budget friendly option without the frills.
Comment from Hotel Management
Apr 13, 2017 by General Manager, Hotel Management
Thank you so much for your kind feedback. We are happy to know you were pleased with our pricing and the convenience of a kitchen in your suite. Thanks for sharing your thoughts online. We look forward to your next stay. Sincerely, General Manager
1 out of 5
by A verified traveler

Disgusting!

Posted Apr 12, 2017
Pros: Nothing
Cons: Everything
Room was not guaranteed even though it was prepaid. Shower didn't work. A/C was off so room was very hot when we arrived. Duct tape was holding the curtains together.
Comment from Hotel Management
Apr 14, 2017 by General Manager, Hotel Management
Thank you so much for being our guest. We sincerely apologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. We apologize you did not have a better experience during your stay, and we are certain your next visit will be absolutely wonderful. Please give us another chance to prove ourselves. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location, good price

Posted Apr 5, 2017
Close to cruise port and water taxi. Free airport shuttle on departure. Dominick great shuttle driver and local information guide.
Comment from Hotel Management
Apr 5, 2017 by General Manager , Hotel Management
Thank you for staying with us and taking the time to write a review. We know airport travel can be stressful, so we're pleased to know our complimentary shuttle service worked out well for you. I will surely share your praises with Dominick. We look forward to your next stay with us at Extended Stay America - Fort Lauderdale - Convention Center - Cruise Port. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from michigan

Convenient location near the airport and cruises.

Posted Mar 26, 2017
Very cordial staff. Shuttle from airport and to cruise port was perfect. Driver was so upbeat and fun.
Comment from Hotel Management
Mar 27, 2017 by General Manager, Hotel Management
Cindi, it's so nice to read your positive review of your stay at Extended Stay America - Fort Lauderdale - Conv Center - Cruise Port. We are glad that you liked our courteous associates and convenient location. We hope you will plan on staying with us again in the future. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Cruiseport

Posted Mar 22, 2017
Pros: Location
The hotel is in a good location. It is close to restaurants and stores and very close to the Fort Lauderdale Cruise Port
Comment from Hotel Management
Mar 23, 2017 by General Manager, Hotel Management
Thank you for the nice comments. We love knowing how pleased you were with our location and appreciated the easy access to restaurants and cruise port. We hope you will make the same choice when your travels bring you back to our area. Sincerely, General Manager
2 out of 5
by A verified traveler from southern California

Tired, dirty, old hotel with poorly trained staff

Posted Mar 21, 2017
Pros: Nothing
Cons: Truthful statements on website, i.e. "Airport shuttle only available...." Train staff properly. Update rooms.
Location: Close to Ft. Lauderdale airport.
Hotel's website states "airport shuttle." Called upon arrival at FLL only to be told shuttle doesn't run after 4 pm! Checkin took FOREVER - long line and untrained desk gal. She had no clue how to handle a problem with guest locked out of his room due to a corporate credit card issue. The guy kindly offered to step aside so other guests could be helped. We went to dinner and came back to find him STILL waiting. The room is in bad need of updating and the carpet was so nasty I kept my shoes on. Plus, there was hair on sink, counter and toilet seat (not my color!) "Breakfast" consisted of a cabinet with packaged baked goods - we declined. Requested shuttle the next morning and were told it doesn't start until later. The money we spent on cab fare would have covered upgrading to a nicer hotel!
Comment from Hotel Management
Mar 24, 2017 by General Manager , Hotel Management
Thank you for taking the time to share your feedback. We strive to consistently deliver exceptional service, so I apologize that your experience with us was disappointing. I have shared your comments with the appropriate department heads, and steps have already been taken to ensure these mistakes are not repeated. We appreciate your business and would welcome an opportunity to restore a favorable impression the next time your travels bring you this way. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

This is a extended stay hotel, there are no frills

Posted Mar 15, 2017
Cons: The internet service , they could add a little fruit to the breakfest and the coffee is weak.
Location: iF you are looking for a cheap place to stay and you have to work at the convention center , for a given length of time this would be a good place.
The internet is not the best the only place you can connect is near the front desk, ITS a basic HOTEL MOTEL? The coffee and granola bar in the am is FREE?? ITS a no frills hotel. The rooms are clean and the bathrooms are clean its a cheap place to stay . But it is within walking distance to the convention center and they do have a couple of nice places to eat nearby, and starbucks across the street. you can bike to the beach and back it is off the strip so quiet at least.
Comment from Hotel Management
Mar 16, 2017 by General Manager, Hotel Management
Thank you for staying with us. We are glad you were overall pleased with our clean accommodations and appreciate you pointing out the convenience of our location in your review. We value your feedback about our breakfast selections and will make a note of the same when planning future changes. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Older, but nice hotel near cruiseport.

Posted Mar 13, 2017
It's an older hotel, but it's fine for a night or two. The staff is very nice and our shuttles from the airport to the hotel and from the hotel to the cruise port were great.
Comment from Hotel Management
Mar 15, 2017 by General Manager, Hotel Management
Thank you for being our guest and for taking the time to give us your feedback. We are glad to read you liked our service and that our location was perfect for your travel plans. Thanks for highlighting our shuttle facility. We look forward to having you back with us in the future.   Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 4, 2017
Very good location, bad breakfast, only clean the room once during my stay of 5 nights
Comment from Hotel Management
Mar 5, 2017 by General Manager, Hotel Management
Thank you for staying with us. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee and linen exchange is available at the front desk at any time and complimentary. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope to welcome you back soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Good hotel, convenient location, great staff

Posted Feb 24, 2017
Pros: Location, kitchen facilities, friendly staff, parking access
Cons: The breakfast
I have stayed here quite a number of times. The location is convenient and having a kitchen makes a longer stay for work so much more convenient. The staff here, especially the girls at the front desk are especially helpful and friendly. I recommend staying here.
Comment from Hotel Management
Feb 25, 2017 by General Manager, Hotel Management
Joanne, thank you for making the Extended Stay America - Fort Lauderdale - Convention Center - Cruise Port your home away from home and for recommending us. We are glad you love the convenience of a kitchen in our suites and appreciate you recognizing the outstanding service from our team especially, the front desk. It is always a pleasure to have you as our guest, and we look forward to your next stay. Sincerely, General Manager