Broken TV, no cable, no ice, no coffee in room
Posted Oct 20, 2016
Big mistake. No ice machine and ice trays in room empty, so if you're staying 1 night, you don't get ice.
No coffee machine in room
No cable TV and antenna reception was so bad I couldn't watch it.
Room had musty smell.
Thankfully, I was only there 12 hours or I would have checked out and gone somewhere else.
It's extended stay, but the rooms have, no cutlery, cups, or anything else.
Location and staff were fine, but this is basically an unfurnished apartment, not a hotel. Never again.
Comment from Hotel Management
Oct 21, 2016 by General Manager, Hotel Management
It's disappointing to learn that we missed the mark on ensuring your complete satisfaction. We value your feedback as it helps us to improve the experience for our future guests. I will work with our front desk team to be more consistent with their communication regarding our weekly housekeeping and dishware upon request programs. Thank you, and we do hope to have the opportunity to welcome you back so that we may restore your confidence in our hotel.