Ratings based on 551 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
63% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler from US

We didn't like the hotel at all.

Posted Nov 15, 2016
Pros: Free parking. Thats it. Breakfast was as usual.
Cons: We didn't expect anything special, we just needed clean, room with comfort room to spend the night. We are very experienced travelers and been in many hotels of this levyas well as higher level. But this one is the worst. The room was never cleaned! Black long hair everywhere! It was disgusting. First room they gave us smells like smoke. We couldn't stay there. They changed to another. Another smells like bleach very strongly. But we were so tired, we decided not to change it. But then we saw black hair everywhere!
Location: We went to Blue Moon restaurant that is 10 min drive from the hotel.
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
The highlight of our guests stay should not be the free parking. Clearly we missed your expectations in several areas and we have some improvements to make based on your feedback. We commit to working with our department leaders to ensure we are delivering upon our goals and are providing our guests with a positive stay experience. Thank you for your feedback. General Manager
5 out of 5
by A verified traveler from LA, CA

Nice hotel in Fort Lauderdale

Posted Sep 30, 2016
Pros: Facilities are brand new, everything was great !!
Location: Very well located, close to I-95, shopping and restaurants close by.
Great place to stay, brand new facilities, very modern and clean. Graeat place to stay, very quite and safe neighborhood.
Comment from Hotel Management
Oct 1, 2016 by General Manager, Hotel Management
Thank you for being our guest and taking the time to review your experience at Extended Stay America - Fort Lauderdale - Cypress Creek - Park North. We appreciate your comments about our convenient location close to a variety of restaurants and shopping choices. Thanks again for choosing us, we look forward to welcoming you back soon. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Sep 3, 2016
Not a good breakfast. Seems understaffed and not very attentive. Room quality is inconsistent at best.
Comment from Hotel Management
Sep 4, 2016 by General Manager, Hotel Management
Thank you for reviewing your stay. Please accept our apologies for your experience in not meeting your expectations, and for failing to maintain our high standards. We appreciate you letting us know how we can improve as well as what we are doing right. Thank you for staying with us, and we would love the opportunity to serve you again. Sincerely, General Manager
2 out of 5
by Helena from Tullinge, stockholm

Kort vistelse, som tur var

Posted Aug 21, 2016 on Hotels
Vi ville ha ett enkelt rum för kväll och natt med frukost och pool samt gärna gym. Detta hotell skulle ha allt detta. Vi blev mycket besvikna över att frukosten visade sig endast vara en kopp kaffe och en packeterad muffins eller jordnöts-bar. Fanns även havregrynsgröt att göra i kaffekoppen. Inget annat. Poolen och poolområdet var smutsigt och oinbjudande samt gymet var ett kalt rum med endast ett löpband och en trappmaskin.
Comment from Hotel Management
Aug 23, 2016 by General Manager, Hotel Management
Helena, It's disappointing to learn that we missed the mark on ensuring your complete satisfaction. We value your feedback as it helps us to improve the experience for our future guests. Thank you, and we do hope to have the opportunity to welcome you if you are back to the Fort Lauderdale area so that we may restore your confidence in our hotel. General Manager
2 out of 5
by A verified traveler

Posted Aug 19, 2016
Not as good as the other Extended Stays that I have stayed at
Comment from Hotel Management
Aug 20, 2016 by General Manager, Hotel Management
Thanks so much for being a loyal guest to our brand. We are sorry we disappointed and did not live up to your expectations. We take all feedback as a learning tool and will work with the teams to continue to make our hotel your home away from home. Thank you for getting us back on track. Come back and stay with us so you can be impressed. General Manager
2 out of 5
by Suzanne from Maitland

Never stay again

Posted Aug 9, 2016 on Hotels
The room needed some repairs, the bathroom sink was clogged, the fan in the bathroom didn't work, the hairdryer, blew up in my hand. Tub needs to be repainted, it was hard to find people behind the desk to help.
Comment from Hotel Management
by General Manager, Hotel Management
Suzanne, We certainly understand why you would have a level of dissatisfaction based on the comments you provided. Although we conduct regular preventive maintenance in our suites at times things do go wrong and break. We apologize for the deficiencies in your suite as well as the level of service you received, and for any inconvenience this may have caused. When you are in the Fort Lauderdale area we would like to be your hotel of choice so we can show you that we can do better for our guests. Thank you General Manager
3 out of 5
by A verified traveler

Posted Aug 8, 2016 on Hotels
The staff was very friendly. The bathrooms weren't the cleanest but the staff was very accommodating when our ac stopped working. Overall it was a nice comfortable stay.
Comment from Hotel Management
by General Manager, Hotel Management
Thank you for taking the time to evaluate your stay at Fort Lauderdale - Cypress Creek - Park North and for sharing your feedback. We are delighted to read that you enjoyed the service provided by our associates. Our goal is to maintain the highest standards, and we apologize for falling short with our accommodations. We appreciate you letting us know how we can improve as well as what we are doing right. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
4 out of 5
by Robin from Geraldine, Al

Robin

Posted Aug 2, 2016 on Hotels
Overall we really enjoyed it and will stay there again, only complaints are we had tons of ants around the kitchenette part and the mattress was awful, could feel every spring in it
Comment from Hotel Management
by General Manager, Hotel Management
Thank you for reviewing your experience during your stay with us. We are glad that your overall stay was enjoyable. However, we apologize for the unpleasant encounter in your kitchen. With our lush landscaping, occasionally a guest may come in contact with Mother Nature, even though we do have regular pest control treatments to prevent this from happening. We are also sorry that for the issues you had with the comfort of your bedding. We value our guests and their recommendations, and we will share your comments with our leadership team. We appreciate your patience and are glad these issues did not deter you from enjoying your stay with us.Thank you for being our guest, and we look forward to your return. Sincerely, General Manager
4 out of 5
by Michelle from Florida

It was very nice

Posted Jul 16, 2016 on Hotels
The hotel was very nice and spacious! We got the suite which was cheap but very nice. Customer service was great!
Comment from Hotel Management
Jul 19, 2016 by Manager, Hotel Management
Thank you for taking the time to write a review about your exceptional stay at Extended Stay America - Fort Lauderdale - Cypress Creek - Park North. We are glad that you liked our courteous service, the great value we offer for the price, as well as your spacious accommodations. It was great to have you here, and we hope to welcome you back soon. Sincerely, General Manager
2 out of 5
by A verified traveler from Houston, Texas

Not a place for vacation

Posted Jun 28, 2016 on Orbitz
I recently stayed at this hotel for 3 days. If you get kicked out of your house and need a place to stay while you are looking for another place this might be something to consider. If you are looking for a nice place for vacation and to spend some good time THIS is not your ideal place. The place is not very clean and smells bad. The staff is not friendly. Too expensive also for the service and the facility. Better go next time to real hotel.
Comment from Hotel Management
Jul 1, 2016 by General Manager, Hotel Management
Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staff at a good value. We will verify our website to be sure all information is current and accurate so our guests are familiar with our brand and our hotel. Thank you again for staying with us and we hope to welcome you back soon! Sincerely, General Manager