Ratings based on 625 Verified Reviews

3.3 out of 5
61% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Chicago

Extra dirty and smelled really bad

Posted Jun 25, 2017
Worst experience ever, they dont offer daily room service amd the rooms are dirty and smell really bad!
Comment from Hotel Management
Jun 27, 2017 by General Manager, Hotel Management
Thank you for your feedback. I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with my housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance the next time your travels bring you back this way. Sincerely, General Manager
2 out of 5
by A verified traveler from st louis mo

Posted Jun 6, 2017
Room was medium at best. Dingy carpet. The highlight was a strong, clean shower. No security lock on front door after hours
Comment from Hotel Management
Jun 7, 2017 by General Manager, Hotel Management
Thank you for your feedback. I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We also appreciate your observations and have taken a note of the same. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back soon! Sincerely, General Manager
2 out of 5
by A verified traveler

Could be cleaner.

Posted Apr 24, 2017
Could have been cleaner. Elevator floor was dirty and in need of being mopped all week. Chicken wing bones on ledges in the hallway. Glass bottles greeted my son and I in the elevator twice. Beds were never made.
Comment from Hotel Management
Apr 26, 2017 by General Manager, Hotel Management
Please accept my sincere apologies for the cleanliness issues you encountered. Cleanliness is a top priority to all of our employees, and we do not take this lightly. We have addressed this matter with our Housekeeping department in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, General Manager
2 out of 5
by A verified traveler from Cocoa Beach, Florix

No. Just no.

Posted Apr 18, 2017
You get what you pay for. Waiting to check in, and what appear to be 2 prostitutes are in line behind us to check in, clearly carrying no luggage and speaking of the times they had "friends" coming to meet them. Check in time was over 10 minutes as the desk clerk was very slow with a computer. Once in the room, it smelled of mold/musty very bad, with lots of staining in the carpet throughout. The pillows on the bed were flat as paper, and the top blanket and cover had clearly not been changed in quite some time. Will definitely not be back to this Motel ever again.
Comment from Hotel Management
Apr 21, 2017 by General Manager, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
3 out of 5
by A verified traveler from Jax, FL

Good for one nights stay

Posted Apr 12, 2017
I can tell they try to keep up with the hotel maintance but it's just lacking in comfort. The walls are paper thin and the bed is like sleeping on a rock. Everything was clean and the studio has everything you could need, I just wasn't impressed with what I got verses how much I spent.
Comment from Hotel Management
Apr 14, 2017 by General Manager, Hotel Management
Lacey, thank you for choosing our hotel for your stay. We are pleased to know you loved the cleanliness of our property and had an overall nice stay. However, we are sorry you found the sofa bed uncomfortable. We have a variety of room configurations which may be more suitable to your needs the next time you stay with us. We appreciate you staying with us and hope to see you again soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Windsor SC

Home away from Home

Posted Apr 7, 2017
Had the experience of feeling at home even though I wasn't. Everything was great although the kids was a little dissapointed because the pool was closed after a couple of days.
Comment from Hotel Management
Apr 7, 2017 by General Manager, Hotel Management
Nevis, thank you for being our guest at Extended Stay America - Fort Lauderdale - Cypress Creek - Park North. We are delighted to know you enjoyed your time with us and that you were impressed with all the aspects of our hotel. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, nice room

Posted Mar 31, 2017
This hotel is a great value, with great use of space in the room with the kitchenette. Will definitely stay here again for work.
Comment from Hotel Management
Apr 1, 2017 by General Manager, Hotel Management
Thank you for your review. We are delighted to know you found us to be a great value and loved your room along with the kitchenette. We can’t wait to welcome you back soon at Extended Stay America - Fort Lauderdale - Cypress Creek - Park North. Sincerely, General Manager
1 out of 5
by Garnett

Posted Mar 28, 2017 on Hotels
Room was really dirty. Bed was uncomfortable. Room was noisy from traffic. I will never stay at an extended stay again
Comment from Hotel Management
Mar 30, 2017 by Manager, Hotel Management
Please accept my apology for failing to provide you a pleasant stay. Our team's first priority is making sure that every guest has a comfortable stay, so we appreciate you bringing these issues to my attention. I have shared your concerns in regard to your visit with the concerned teams at our hotel to ensure no future guest experiences the same. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from C

Weekend layover

Posted Mar 28, 2017
Nice upgrade when room I booked not available. Wifi speed terrible. Overall decent
Comment from Hotel Management
Mar 30, 2017 by General Manager, Hotel Management
Charlie, thank you for choosing to stay at Extended Stay America - Fort Lauderdale - Cypress Creek - Park North. We are pleased to know you enjoyed your overall stay with us. However, we are sorry for the inconvenience caused due to Internet issues you experienced in your room. My maintenance team has been notified to ensure this issue is corrected. Thanks again for your feedback, and we hope to welcome you back soon! Sincerely, General Manager
1 out of 5
by A verified traveler from Ft. Lauderdale

No room service during stay.

Posted Mar 22, 2017
I had to swap my own towels and sheets daily. There was no ice machine nowhere in the hotel, just ice trays in the freezer.
Comment from Hotel Management
Mar 26, 2017 by General Manager, Hotel Management
Tion, thank you for choosing to stay at our hotel. We are sorry to read our services were not to your expectations. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, this service are always available upon request for a nominal fee. We do not have ice machines on our property as we provide refrigerator/freezer which includes ice trays for your convenience in each room. We have shared your comments with our team to ensure clear communications going forward and hope to have the opportunity to welcome you back soon. Sincerely, General Manager