Ratings based on 137 Verified Reviews

3.2 out of 5
61% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Jan 14, 2017
Was not impressed with room cleanliness. Many hairs on sheets and pillow cases. Did not want to take my shoes off. Carpets needed better vaccuming. The front desk had no idea of anything in the surrounding area.
Comment from Hotel Management
Jan 16, 2017 by General Manager , Hotel Management
Thank you for staying at our hotel and for the constructive comments. We are sorry for the poor service you received from some of our associates, especially housekeeping and front desk team. This is certainly not the type of service our hotel is known for, and we understand your frustration. We appreciate your feedback and want you to know that we are committed to making sure we don't repeat what you experienced during your stay. We hope you will give us another chance to serve you and provide you with a better experience. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 31, 2016
Nice, clean, and quiet. It's a good value for the space you get.
Comment from Hotel Management
Jan 1, 2017 by General Manager, Hotel Management
Thank you for being our guest and for the wonderful remarks provided. We are delighted to note that you enjoyed our comfortable facilities and the great value we offer in the area. We hope to welcome you back soon at Extended Stay America Fort Lauderdale - Cypress Creek - Park North the next time you are in our area. Sincerely, General Manager
1 out of 5
by A verified traveler from Atlanta, Ga

Awful place

Posted Dec 31, 2016
Pros: The staff were polite.
Cons: Everything needs to be improved!
As soon as you walk into the lobby you notice the bad smell. The room had also a bad odor. The hallway carpets were not clean. The carpet in the room was stained, dirty and smelly. One of the air conditioning units in the room did not work. The digital TV had only an analog signal so the picture was fuzzy. Breakfast consisted of granola bars and coffee. There were cigarette burns on the vinyl floor in the bathroom. The locks on the metal door had been changed so there were holes in the door where the old locks were located. The door was also damaged. This place needs to be renovated from top to bottom. I recommend finding another place to stay.
Comment from Hotel Management
Jan 3, 2017 by Manager, Hotel Management
Thank you for being our valued guest and for taking time to share your experience with others. We are truly sorry for not meeting your expectations. We strive to provide clean, comfortable accommodations, and we apologize this was not your experience. However, guest feedback is the best tool we have in addressing opportunities that prevent us from reaching our goal. Your comments will be shared in an effort to improve the overall guest experience. We hope you will give us another chance to better serve you in the future. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Dec 18, 2016
1st time staying at location room had polish smell, ac going on and off to soon, room hot due to curtains blowing over ac unit while ac on, bathroom stall making loud noise after flush! Mention to front desk some concern with my stay when ask!
Comment from Hotel Management
Dec 20, 2016 by General Manager, Hotel Management
Thank you for being our guest and for the review. I am so sorry for the many issues you experienced in your guest suite and for the uncomfortable stay. I have addressed them with both housekeeping and engineering and we will work hard to fix the problems listed. Thank you for letting us know. We hope to have the chance to welcome you back for a more restful stay. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 17, 2016
Book for a friend in need that just came into town and last there wallet
Comment from Hotel Management
Dec 18, 2016 by General Manager, Hotel Management
Thank you so much for the valuable feedback regarding your stay at Extended Stay America - Fort Lauderdale - Cypress Creek - Park North. Making sure that each guest's stay is flawless is what we strive for every day, and your recognition of our efforts goes a long way in motivating us to do even better. We hope you and your friend are already planning another trip our way. Sincerely, General Manager
1 out of 5
by A verified traveler from US

We didn't like the hotel at all.

Posted Nov 15, 2016
Pros: Free parking. Thats it. Breakfast was as usual.
Cons: We didn't expect anything special, we just needed clean, room with comfort room to spend the night. We are very experienced travelers and been in many hotels of this levyas well as higher level. But this one is the worst. The room was never cleaned! Black long hair everywhere! It was disgusting. First room they gave us smells like smoke. We couldn't stay there. They changed to another. Another smells like bleach very strongly. But we were so tired, we decided not to change it. But then we saw black hair everywhere!
Location: We went to Blue Moon restaurant that is 10 min drive from the hotel.
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
The highlight of our guests stay should not be the free parking. Clearly we missed your expectations in several areas and we have some improvements to make based on your feedback. We commit to working with our department leaders to ensure we are delivering upon our goals and are providing our guests with a positive stay experience. Thank you for your feedback. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from LA, CA

Nice hotel in Fort Lauderdale

Posted Sep 30, 2016
Pros: Facilities are brand new, everything was great !!
Location: Very well located, close to I-95, shopping and restaurants close by.
Great place to stay, brand new facilities, very modern and clean. Graeat place to stay, very quite and safe neighborhood.
Comment from Hotel Management
Oct 1, 2016 by General Manager, Hotel Management
Thank you for being our guest and taking the time to review your experience at Extended Stay America - Fort Lauderdale - Cypress Creek - Park North. We appreciate your comments about our convenient location close to a variety of restaurants and shopping choices. Thanks again for choosing us, we look forward to welcoming you back soon. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 3, 2016
Not a good breakfast. Seems understaffed and not very attentive. Room quality is inconsistent at best.
Comment from Hotel Management
Sep 4, 2016 by General Manager, Hotel Management
Thank you for reviewing your stay. Please accept our apologies for your experience in not meeting your expectations, and for failing to maintain our high standards. We appreciate you letting us know how we can improve as well as what we are doing right. Thank you for staying with us, and we would love the opportunity to serve you again. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Aug 19, 2016
Not as good as the other Extended Stays that I have stayed at
Comment from Hotel Management
Aug 20, 2016 by General Manager, Hotel Management
Thanks so much for being a loyal guest to our brand. We are sorry we disappointed and did not live up to your expectations. We take all feedback as a learning tool and will work with the teams to continue to make our hotel your home away from home. Thank you for getting us back on track. Come back and stay with us so you can be impressed. General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 1, 2016
needed a hotel for a night and this was convenient and worked out
Comment from Hotel Management
Jun 2, 2016 by General Manager, Hotel Management
Thank you for choosing Extended Stay America - Fort Lauderdale - Cypress Creek Park North and for your review. We are glad you could stay comfortably for the night, and our location worked well for you. We want all of our guests to enjoy their stay, and we apologize for any inconveniences you experienced. It was our pleasure hosting you, and we hope you give us another chance to serve you better in the future. Sincerely, General Manager