AVOID THIS PLACE AT ALL COSTS!!
Posted Jan 4, 2017
HUGE disappointment!! Should have been okay place based on other reviews but our experience was horrible! It started at check in. The clerk, "Emmanuel", insisted I did not have a reservation & I was at the wrong place. He had my ID so he did not misunderstand my name. After 5 min. & showing him my confirmation on my phone, he finally found my reservation. As he was checking me in, I received a "Fraud alert" from chase on my cell. I asked if he just charged X amount of dollars to my card & he said no. I looked further at the fraud alert & saw it DID state it was a charge from the hotel. I verified the charge via cell phone to keep my card from being canceled but the hotel employee proceeded to then argue with me for several minutes that he did not do or initiate a charge to my card. Why? I was just trying to keep my card from being cancelled, he wanted to argue whether he charged my card or simply initiated the charge by checking me in. Not what I needed after 17 hours driving to get there. There were also stripped down vehicles that someone was rebuilding in the parking lot of the hotel (I have pics of that gem as a travel souvenir), their complimentary "continental breakfast" was merely a handful of granola bars on the counter next to the check in desk (also so comical I had to take a picture of it), a drunk guest passed out in the front lobby on the couch by the check in desk when we arrived back to the hotel after the Orange Bowl game, & the list goes on. DUMP!!!
Comment from Hotel Management
Jan 7, 2017 by General Manager, Hotel Management
Thank you for your feedback. Clearly we missed the mark on your complete satisfaction and for that we apologize. It is standard practice for a hotel to place an authorization on a credit card for a deposit when a guest checks in, I am sorry for the misunderstanding and that our staff member was not able to verbalize properly his actions. We thank you for being our guest and hope you will consider staying with us again in the future.