Ratings based on 71 Verified Reviews

3.4 out of 5
66% of guests recommend
3.4 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Dexter, Mi.

AVOID THIS PLACE AT ALL COSTS!!

Posted Jan 4, 2017
Pros: The bed was comfortable and it was quiet at night
Cons: Better yet, what couldn't be improved? The continental breakfast was a joke. Employees are rude. I travel a lot, worst place I have stayed in 13 years
HUGE disappointment!! Should have been okay place based on other reviews but our experience was horrible! It started at check in. The clerk, "Emmanuel", insisted I did not have a reservation & I was at the wrong place. He had my ID so he did not misunderstand my name. After 5 min. & showing him my confirmation on my phone, he finally found my reservation. As he was checking me in, I received a "Fraud alert" from chase on my cell. I asked if he just charged X amount of dollars to my card & he said no. I looked further at the fraud alert & saw it DID state it was a charge from the hotel. I verified the charge via cell phone to keep my card from being canceled but the hotel employee proceeded to then argue with me for several minutes that he did not do or initiate a charge to my card. Why? I was just trying to keep my card from being cancelled, he wanted to argue whether he charged my card or simply initiated the charge by checking me in. Not what I needed after 17 hours driving to get there. There were also stripped down vehicles that someone was rebuilding in the parking lot of the hotel (I have pics of that gem as a travel souvenir), their complimentary "continental breakfast" was merely a handful of granola bars on the counter next to the check in desk (also so comical I had to take a picture of it), a drunk guest passed out in the front lobby on the couch by the check in desk when we arrived back to the hotel after the Orange Bowl game, & the list goes on. DUMP!!!
Comment from Hotel Management
Jan 7, 2017 by General Manager, Hotel Management
Thank you for your feedback. Clearly we missed the mark on your complete satisfaction and for that we apologize. It is standard practice for a hotel to place an authorization on a credit card for a deposit when a guest checks in, I am sorry for the misunderstanding and that our staff member was not able to verbalize properly his actions. We thank you for being our guest and hope you will consider staying with us again in the future. General Manager
2 out of 5
by A verified traveler

Posted Jan 1, 2017
Terrible overall experience. Took 30 minutes to check in, with very poor customer service. Finally got our room and we got up there and it was filthy. Dirty towels, dirty bathroom, unmade bed. Keep in mind, this is after the front desk clerk spent 10 minutes checking whether or not our room was clean. Very unprofessional and rude staff. Took 15-20 minutes at the front desk for even the smallest requests. I would avoid this hotel at all costs.
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Thank you for your honest review. I am very sorry to hear about the service you received during your stay with us. We are always looking for ways that we can improve and we will certainly use your experience as one for us to build on. I do hope that you will give us another try when you return to the Fort Lauderdale area. General Manager
1 out of 5
by A verified traveler from maryland

Dirty hotel with a bare kitchen and stinky rooms

Posted Nov 26, 2016
Took almost 2 hours to be checked in. No rooms available for a reservation that we made on 11/8/16 and received confirmation for. Missed a wedding reception due to the delay.
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
We always want our guests to experience a seamless stay from check-in to check-out, and it's disappointing to learn that we missed the mark with your visit. Please accept our sincere apologies for the shortcomings during your stay and any inconveniences you may have experienced. Your feedback is important to us as it allow us the opportunity to improve the experience for our future guests. We hope to have the chance to one day welcome you back again. General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from AMI, Florida

Okay

Posted Oct 11, 2016
Pros: see above
Cons: see above
Location: there are plenty of things to do and see
Room was descent, a/c was cold and shower water was hot, price was good. I'm ocd so the cleanliness of the room where the bed was located, was not up to my satisfaction as I found the room was not swept and there were items underneath the bed and near to the couch. The cable was not initially working, and I re-connected the line to the cable myself (took all of 5 minutes) to get the cable working, there was no remote. A flea jumped on me when I laid on the bed, but the bed itself was clean. And after I killed that one flea, I didn't see any more. Overall, for 1 nights stay not a bad deal. Also, When I first arrived there was no one at the front desk, and I had to wait outside in the door area for about 20 minutes for someone to show up. During this time when I first arrived, I was walking in the parking lot to the lobby, it was about midnight as I had arrived late, there was a man in a white Chevy 300 or Cadillac type car that was calling out to me trying to get my attention, which I ignored and continued walking to the lobby. The area seems nice, though unsure if perhaps maybe this fellow was looking for a hooker.. my hotel room had double bolted locks aside from the room key, which I made sure to use. Front desk guy in the morning, was friendly.
Comment from Hotel Management
Oct 13, 2016 by General Manager, Hotel Management
Thank you for staying with us and for the comments provided. Although you liked the value we offer, we apologize for failing to meet all of your expectations and for the inconvenience it caused. We appreciate your feedback as it will help us improve our facilities and service going forward. Thanks for letting us know. It was a pleasure having you as our guest, and we hope you will give us a chance to serve you better. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Germany

Nice hotel for a stopover

Posted Sep 15, 2016
The room has everything you need. A clean bath and bedroom and a kitchen. The problem in our room was that the floor smells like cooking and fat. Having a kitchen is also a negative point sometimes. You can't open the windows. The breakfast contains only coffee.
Comment from Hotel Management
Sep 16, 2016 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America- Fort Lauderdale - Cypress Creek - NW 6th Way. We are glad your overall stay was a pleasant one. We appreciate your observations and apologize for any inconvenience caused. Thank you for choosing our hotel, we hope to see you again in the future. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Bahamas

Wonderful hotel near shopping area and tri rail

Posted Aug 22, 2016
It is a good hotel in a quiet area. A nice place to stay with family for a week. Enjoy it a great deal. Two daughters had a lot of fun. The place was clean and staff helpful.
Comment from Hotel Management
Aug 23, 2016 by General Manager, Hotel Management
Many thanks for your review regarding your stay at Extended Stay America Fort Lauderdale - Cypress Creek - NW 6th Way. I am glad that you enjoyed your visit as well as our location during your week-long trip. It is pleasing to know that you liked the great value we offer as well. I hope you and your family will come back and visit us again soon. Sincerely, General Manager
2 out of 5
by A verified traveler from PEI, Canada

Staff Did Their Best

Posted Apr 9, 2016
Pros: Helpful staff.
Cons: Badly in need of upgrades.
Location: Good location for the cruise port and airport.
We had a reservation for 6 nights. When we arrived the lobby was completely torn apart, something to do with the air conditioning system. The first room they gave us was terrible so we asked to be moved. The second room was only marginally better but it was late and we were tired. The next morning the toilet was plugged and though they were quick to send maintenance we were very dissatisfied. When leaving the hotel a very friendly, helpful cleaning lady showed us the room she was cleaning and said it was available. The assistant manager agreed to give us that room at no extra charge though it was a more expensive room. This is an old, tired hotel badly in need of upgrades. The staff did what they could to make our stay comfortable; however, until it's upgraded we would not recommend it.
Comment from Hotel Management
Apr 20, 2016 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I appreciate your comments about our staff; however, please accept our apologies that your experience was not to our company’s high standards. As this hotel’s manager, I will make sure we are thoroughly inspecting rooms prior to guest arrivals. Additionally, I am pleased to let you know that we are currently in the process of repairing our lobby and will be undergoing a full renovation later this spring to ensure we are providing our guests with the best stay possible. Your feedback is very important to us, so thank you for sharing. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
3 out of 5
by A verified traveler

Posted Mar 13, 2016
Room wasn't very clean, front lobby shabby, breakfast very bad
3 out of 5
by A verified traveler

Good location to rt. 95.

Posted Mar 5, 2016
The place was in the process of being renovated. It wasn't very appealing. The room was clean but needed a good overhaul. The staff was fantastic.
Comment from Hotel Management
Mar 15, 2016 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. Please accept our apologies that our hotel’s appearance was not to our company’s high standards. Still, I am glad to read that you enjoyed our comfortable rooms as well as our friendly customer service. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
2 out of 5
by A verified traveler from IL

Disappointing

Posted Mar 1, 2016
Pros: price
Cons: Lobby area and breakfast
Location: would not wander anywhere outside of this hotel - does not appear safe
Stayed for one night pre-cruise. The lobby is a mess. Remodeling is taking place but not well - there is leaking water from the ceiling close to the food table and front desk - there is a cease remodel work notice on the front door because permits were not obtained, and the area and hotel have some questionable people and activities taking place. The front desk gal was friendly and helpful and the rooms were comfortable enough for a one-night quick stay.