Ratings based on 606 Verified Reviews

3.5 out of 5
72% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted Apr 7, 2017
Toilet didn't work. Room was filthy. Staff was nice.
Comment from Hotel Management
Apr 9, 2017 by General Manager , Hotel Management
Thank you for your comments about your stay. We sincerely apologize for the housekeeping issues you encountered. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we are sorry. I am working with my team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Hospital near Fort Lauderdale

Mixed Feelings

Posted Mar 22, 2017
The hotel is very nice. It's best to get reservation via Expedia or some other method than at the hotel itself. I was price gouged. I thought I had made reservation for March 17 and learned when I got there I had made a mistake. Expedia worked with the hotel to cancel my reservation without charging me cancellation fee. But they got their money any way by charging virtually an extra $100 each night. My wife is in ICU at the hospital. I Air Ambulance her from St Kitts to a hospital near Fort Lauderdale, FL. I was already a mess and just needed a place to rest. So, I paid almost $500 for two nights where as the going rate was about $120 using Expedia. That's why I gave the staff a lower rating. After getting some rest, I did book additional nights with Expedia at the going rate. I don't think all of staff would have charged me that rate. Also, the heating in the room does not appear to go higher than 71 degrees. I need my heat.
Comment from Hotel Management
Mar 25, 2017 by General Manager , Hotel Management
Herb, thank you for being a guest at our hotel. We are sorry for the service issue you encountered during your stay and regret the inconvenience it caused. I will share your feedback with my management team in an effort to improve our service moving forward. We hope you will give us a second chance for an improved stay the next time you are in the area. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Mar 20, 2017
No bargain for sure. Overpriced and meager accommodations.
Comment from Hotel Management
Mar 21, 2017 by General Manager, Hotel Management
Thank you for reviewing your stay at our hotel. Please accept our apologies for your experience in not meeting your expectations and for failing to maintain our high standards. Your feedback is valuable to us, and we will use it as a training opportunity to improve our service delivery. Thanks for being our guest, and please give us another chance to make a better impression on your future visit. Sincerely, General Manager
3 out of 5
by A verified traveler

Noisy next to freeway and fire dept.

Posted Mar 19, 2017
Toilet broke 2x...staff came up immediately to fix which was nice.
Comment from Hotel Management
Mar 20, 2017 by General Manager, Hotel Management
Thank you for choosing our hotel and for your review. We are sorry your sleep was disturbed by noise and inconvenience you faced in your bathroom. However, I am happy staff assisted you in making your stay comfortable. We hope you will consider us next time you are in the area. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 15, 2017
Very nice hotel, quiet neighborhood with an excellent breakfast place just a few steps away.
Comment from Hotel Management
Mar 16, 2017 by General Manager, Hotel Management
It was our pleasure having you as our guest at Extended Stay America - Fort Lauderdale - Deerfield Beach. It's great to know you enjoyed your stay and our location was to your satisfaction. Please visit with us again the next time you are in the area. Sincerely, General Manager
2 out of 5
by A verified traveler from Long Island, NY

Uncomfortable

Posted Feb 14, 2017
I arrived before 9pm and doors were locked. Red flag. This place needs a facelift. Entrance, Elevator and hallways are very gloomy. Felt more like a motel than hotel. Dog owners loved it because pets are indeed welcome
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
Thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age.  We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again!   Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from deerfield bch, fl

Nice hotel.

Posted Jan 28, 2017
Hotel staff extremely nice. Room and hotel was clean. Nightly locking of the entrance door made me feel safe.
Comment from Hotel Management
Jan 29, 2017 by General Manager, Hotel Management
Thank you for being our guest and for taking time to review your experience at Extended Stay America-Fort Lauderdale - Deerfield Beach. It's so nice to know you were comfortable here and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, General Manager
2 out of 5
by A verified traveler

2 nights

Posted Jan 20, 2017 on Orbitz
I understand an extended stay is meant for a long term stay. I am ok with staying only 2 nights and no housekeeping is done. However it would be nice to have a paper or plastic cup available in the room so upon a late arrival you have something to drink out of. It says amenities are based on length of stay, so why not for people who are only staying one or 2 nights you provide a coffee maker like all other hotels. The worse part of the stay was the noise the ac unit made when it was on. No way can you sleep with that noise, so I turned off all night which made for uncomfortable sleeping. Sorry but I cant stay there again unless I was staying a long period and brought all my groceries and utensils but then could not put up with the noise of the ac.
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Thank you for taking time to review our hotel. I apologize for the air conditioning issues you faced during your stay. We conduct preventive maintenance of the units on a rotating basis and, regrettably, we didn't get to this unit in time. We are sorry this spoiled your stay. I hope we have the chance to make a better impression on a future visit. Thanks again for being our guest Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Jan 19, 2017 on Hotels
The hotel suited my needs for the one-night stay.
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Thank you for your stay with us and sharing your experience online. We are glad you had a pleasant stay and were impressed with most if the aspects of our hotel. It was a pleasure having you as our guest, and we hope to have the opportunity to welcome you back soon! Sincerely, General Manager
2 out of 5
Recommended
for Everyone
by A verified traveler

get what you pay for

Posted Jan 17, 2017
The staff was friendly, but the hallways had a stale smell to them. The room itself was good but during our long weekend it was never cleaned. The breakfast bar only consisted of coffee, granola bars, instant oatmeal, and muffins. Overall it wasn't bad for the price but if in the area again I would probably see if I can find something else.
Comment from Hotel Management
Jan 17, 2017 by Manager, Hotel Management
Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staff at a good value. Thank you again for staying with us and we hope to welcome you back soon!   Sincerely, General Manager