Ratings based on 626 Verified Reviews

3.5 out of 5
70% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted Jun 5, 2017
Did not get the room I paid for, no utensils in room, room smelled bad and toilet had issues
Comment from Hotel Management
Jun 7, 2017 by General Manager, Hotel Management
Thank you for your feedback. We are terribly sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General Manager
1 out of 5
by A verified traveler

It's filthy

Posted May 12, 2017
It's filthy and smells awful. There were two buns outside that looked like they were waiting for a drug deal to happen
Comment from Hotel Management
May 14, 2017 by General Manager , Hotel Management
We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We have shared your comments with my housekeeping team and steps have already been taken to prevent this from happening again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, General Manager
1 out of 5
by A verified traveler from H

Love this place well I used to.

Posted Apr 26, 2017
I stay here all the time used to be great last few times issue with the rooms. Fridge don't work couple times, leak in bathroom, clogged toilets etc. Management has been great about it but I will be staying elsewhere from now on. Very disappointed.
Comment from Hotel Management
Apr 28, 2017 by General Manager, Hotel Management
Lisa, it is disheartening to read reviews such as yours. We value you as a frequent guest and truly regret your disappointment this visit. Please accept our apologies for the issues you identified. Unfortunately, maintenance issues do arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. We appreciate your patronage and hope you will consider choosing us again, so we can show you the great stay you are familiar with and deserve. Sincerely, General Manager
1 out of 5
by A verified traveler

Posted Apr 7, 2017
Toilet didn't work. Room was filthy. Staff was nice.
Comment from Hotel Management
Apr 9, 2017 by General Manager , Hotel Management
Thank you for your comments about your stay. We sincerely apologize for the housekeeping issues you encountered. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we are sorry. I am working with my team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience. Sincerely, General Manager
4 out of 5
by ED

Deerfield

Posted Mar 25, 2017 on Hotels
All good here except it is right smack up against I 95 . It can get pretty darn noisy at times. Breakfast is granola bars and coffee
Comment from Hotel Management
Mar 26, 2017 by Manager, Hotel Management
Ed, thank you for choosing to stay at Extended Stay America - Fort Lauderdale - Deerfield Beach. We are pleased to know you enjoyed your overall stay and were impressed with most aspects of our hotel. However, I am sorry for the noise issue you experienced during your stay and regret the inconvenience it caused. It was a pleasure hosting you, and we hope to welcome you back soon! Sincerely, General Manager
3 out of 5
by Donald

Hotel was OK

Posted Mar 22, 2017 on Hotels
Hotel was OK.
Comment from Hotel Management
Mar 24, 2017 by Manager, Hotel Management
Donald, thank you for the feedback about your stay at our hotel. We are glad you had an overall pleasant visit and hope to see you again when in our area. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Hospital near Fort Lauderdale

Mixed Feelings

Posted Mar 22, 2017
The hotel is very nice. It's best to get reservation via Expedia or some other method than at the hotel itself. I was price gouged. I thought I had made reservation for March 17 and learned when I got there I had made a mistake. Expedia worked with the hotel to cancel my reservation without charging me cancellation fee. But they got their money any way by charging virtually an extra $100 each night. My wife is in ICU at the hospital. I Air Ambulance her from St Kitts to a hospital near Fort Lauderdale, FL. I was already a mess and just needed a place to rest. So, I paid almost $500 for two nights where as the going rate was about $120 using Expedia. That's why I gave the staff a lower rating. After getting some rest, I did book additional nights with Expedia at the going rate. I don't think all of staff would have charged me that rate. Also, the heating in the room does not appear to go higher than 71 degrees. I need my heat.
Comment from Hotel Management
Mar 25, 2017 by General Manager , Hotel Management
Herb, thank you for being a guest at our hotel. We are sorry for the service issue you encountered during your stay and regret the inconvenience it caused. I will share your feedback with my management team in an effort to improve our service moving forward. We hope you will give us a second chance for an improved stay the next time you are in the area. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Mar 20, 2017
No bargain for sure. Overpriced and meager accommodations.
Comment from Hotel Management
Mar 21, 2017 by General Manager, Hotel Management
Thank you for reviewing your stay at our hotel. Please accept our apologies for your experience in not meeting your expectations and for failing to maintain our high standards. Your feedback is valuable to us, and we will use it as a training opportunity to improve our service delivery. Thanks for being our guest, and please give us another chance to make a better impression on your future visit. Sincerely, General Manager
3 out of 5
by A verified traveler

Noisy next to freeway and fire dept.

Posted Mar 19, 2017
Toilet broke 2x...staff came up immediately to fix which was nice.
Comment from Hotel Management
Mar 20, 2017 by General Manager, Hotel Management
Thank you for choosing our hotel and for your review. We are sorry your sleep was disturbed by noise and inconvenience you faced in your bathroom. However, I am happy staff assisted you in making your stay comfortable. We hope you will consider us next time you are in the area. Sincerely, General Manager
4 out of 5
by A verified traveler

Posted Mar 17, 2017 on Orbitz
Pros: Location next to Cracker Barrel.
Location: Next to Cracker Barrel.
Check in was extremely smooth. Room was quiet. Breakfast was good.
Comment from Hotel Management
Mar 19, 2017 by General Manager, Hotel Management
Thank you for taking the time to review your experience at Extended Stay America - Fort Lauderdale - Deerfield Beach. We are glad that you thoroughly enjoyed your stay and that our location was convenient for your needs. We appreciate your feedback and look forward to welcoming you back soon! Sincerely, General Manager