Wouldn't stay there again
Posted Feb 1, 2017
We were supposed to have a queen bed in a no-smoking room, breakfast included. It had a kitchenette, there were absolutely no utensils or dishes, only 2 plastic bathroom cups. Bed was a full not a queen. The first room smelled of smoke. They changed our room it had an odor that we could not place. We think it was the carpet. We kept the windows open, it was quite chilly and no extra blankets. Breakfast was a joke. Coffee and thin snack bars. No glass of milk or juice, no cereal other than oatmeal, no rolls. I wouldn't stay there again or recommend it to anyone.
Comment from Hotel Management
Feb 4, 2017 by General Manager, Hotel Management
Thank you for evaluating your recent stay with us. Please accept my personal apology as well as my assurance we will be working to address the concerns you outlined. Although this is not a usual occurrence for us, I do apologize for less than clean state of your suite, and your dissatisfaction regarding our complimentary grab and go breakfast offerings. Our goal is to provide a relaxing and comfortable experience for every guest, and I hope you will give us a chance to impress you on a future visit. Thanks again for your feedback.