Third world comfort
Posted Mar 31, 2017
Although we were accommodated with a early arrival, it was downhill from there. Upon entering our room, the odor was just bearable, which smelled of smoke, and other things. There were not enough towels, and had to wait for them to be brought to our room hours later. Although this was a room with a refrigerator, kitchen sink, there was no dishwasher, cups, plates, silver ware, ice trays.( however, I could have gotten the ice trays). The hotel did not have a ice maker. The wifi was so slow, that you could not use streaming devices. I would never book this again.The staff was very nice, but clearly lac supervision.
Comment from Hotel Management
Apr 2, 2017 by General Manager, Hotel Management
Thank you for staying with us and for the feedback provided. We apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities. Kitchenware for your suite is kept at the front desk to ensure cleanliness, and our desk staff will deliver them to your room. We will be sure our team communicates this more clearly going forward. We hope you will consider giving us another chance to make it up to you.