Studio, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Reviews of Extended Stay America Suites Ft Lauderdale Cyp Crk Andrews A

2.5 out of 5

Reviews

6.4
Rating 10 - Excellent. 237 out of 1001 reviews" "
Rating 8 - Good. 209 out of 1001 reviews" "
Rating 6 - Okay. 189 out of 1001 reviews" "
Rating 4 - Poor. 156 out of 1001 reviews" "
Rating 2 - Terrible. 210 out of 1001 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Mathews, Plano

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never stay here. Has bed bugs, very dirty property, room smells terrible ( either weed or smoking). Beds are worn out. Trash all over the property. I counted minutes of the night to get out of this place.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 13, 2024
Dear Mathews, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

2/10 Terrible

Arturo, Ft.Lauderdale

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing it needs renovating.
Stayed 3 nights in Feb 2024
Response from Hotel Management on Mar 3, 2024
Dear Arturo, We appreciate you sharing your observations. We thank you for letting us know how you feel about our property, as it helps us plan for the future. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon.Sincerely,Hotel Management

2/10 Terrible

Hassiran

Stayed 1 night in Feb 2024

2/10 Terrible

ROBIN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The floors were black when I wiped up a water spill. There was a blood spot on the sheets of my son’s bed and ash marks on the comforter of my bed. We ended up leaving and did not stay.
Response from Hotel Management on Feb 23, 2024
Dear Robin, Thank you for sharing your review. We sincerely apologize for the disappointment caused by the room's cleanliness and the bed's condition. This falls well below our service standards, and we regret that you had to leave sooner than anticipated. We will share your comments with our team to prevent a recurrence and ensure a more pleasant atmosphere for future guests. We hope you consider this an isolated instance and allow us to welcome you back soon for the seamless stay you deserve.Sincerely,Hotel Management

2/10 Terrible

Tarcisio

Disliked: Cleanliness, property conditions & facilities
The worst room that I have ever been.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 20, 2024
Dear Tarcisio, Thank you for choosing our hotel. We are sorry your stay with us was anything other than perfect, and we regret any concerns you had with your room. We wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important to us than ensuring that our guests have a comfortable and relaxing stay, and we hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely,Hotel Management

6/10 Okay

Samantha

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It got the job done but the employees were swamped from overbooking but got us in as soon as she could. The room was fine but the door had a gap at the bottom and we hurried all of the noises of the highway! Signs not smoking but we smell pot through out the day! There were some bad spots through out the room( the fridge was sooo loud here and there) but for what we needed and the prices to stay some where else it got the job done!
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 19, 2024
Dear Samantha, Thank you for taking the time to share your feedback with us. We apologize for the challenges you experienced during your stay, and we appreciate your understanding regarding the situation. We take your concerns seriously and will address the issues you mentioned, including the noise from the highway and any maintenance concerns in the room. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short of this during your visit. Your comments are valuable to us as they help us identify areas for improvement. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

2/10 Terrible

Marjorie

Disliked: Cleanliness, staff & service, property conditions & facilities
Property very dirty i entered the room i was out in 5 minutes they took my money $203 for that 5minutes i said people don't book there if you can't deal with dirts. I said what i said i won't revise . .about you stop harassing me please i'm upset already
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 20, 2024
Dear Marjorie, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

2/10 Terrible

JAIRO

Disliked: Cleanliness, staff & service, property conditions & facilities
Fck
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 15, 2024
Dear JAIRO, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret any inconvenience caused. Thank you again for choosing us, and we hope you will give us another chance to provide you with a more enjoyable stay.Sincerely,Hotel Management

2/10 Terrible

Monica

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is absolutely disgusting! First room they gave us was occupied with a messy bed, trash bags everywhere and a shopping cart inside. Our room had bandaids on the wall, blood on the sheets and the bed was missing a leg, dried toothpaste on the bathroom wall. You mind as well make it a homeless shelter because it’s exactly what it is!
Response from Hotel Management on Feb 8, 2024
Dear Monica, It is disheartening to see your comment, as this is far from what we want our guests to experience. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We are sure this resulted from miscommunication between our housekeeping and front desk departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. What you experienced is unacceptable by our standards, and we will share your concerns with our team to ensure all rooms are thoroughly checked before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

10/10 Excellent

Donna Daynja, Port Saint Lucie

Traveled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Guests leaves garbage everywhere instead of placing in the dumpster in the back of the building
Stayed 1 night in Feb 2024

10/10 Excellent

Waldens

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love iy
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 29, 2024
Dear Waldens, We are happy you chose Extended Stay America for your recent visit to Fort Lauderdale. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service
Great
Stayed 1 night in Jan 2024

6/10 Okay

Keshav

Traveled with group
Liked: Staff & service
The 7/11 across the street was sketchy, ton of people randomly walking when it’s pitch black outside.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 21, 2024
Dear Keshav, Thank you for reviewing your stay. We apologize for the issues that kept your stay from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely, Hotel Management

2/10 Terrible

Akera

Stayed 3 nights in Jan 2024

6/10 Okay

Deshawn

Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Timothy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Greg

Disliked: Cleanliness, staff & service, property conditions & facilities
Would never stay there again, horrible exoerience
Stayed 3 nights in Dec 2023
Response from Hotel Management on Jan 9, 2024
Dear Greg, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

2/10 Terrible

chris

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The floor was so dirty I must have identified at least 15 different peoples hair just on the floor. My table was broken. When I did my laundry the dryer didn’t work, but still took my money. I was told to sweep my own floor change my own linens out. There was toothpaste in the sink of my bathroom when I checked in my key card only worked some of the time, so it was tough to get in the room and it was very noisy the customer in front of me complain that he had no mattress in his room
Stayed 4 nights in Dec 2023
Response from Hotel Management on Jan 7, 2024
Dear chris, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

2/10 Terrible

Kesha

Stayed 1 night in Dec 2023

2/10 Terrible

Feleshia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rundown and unsavory
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 31, 2023
Dear Feleshia, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely, Hotel Management

2/10 Terrible

joseph

Stayed 4 nights in Dec 2023

4/10 Poor

John

Traveled with group
Disliked: Amenities, property conditions & facilities
Great area but need some serious upgrades. A breading ground for riffraffs. Rooms are aged and substandard. Best thing has the female attendant I met when I check in. Very helpful and great personality.
Stayed 3 nights in Dec 2023
Response from Hotel Management on Dec 26, 2023
Dear John, Thank you for sharing your experience. It is nice to see this type of recognition for our staff, and we will surely share this lovely feedback with them. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our room needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely, Hotel Management

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I stayed here for a quick getaway but i got what I paid for. The hallways were dirty, my sheets & towels were stained. The floor in my room was dirty & sticky, we had to walk around with our shoes on. The only positive things was how easy and friendly the staff was when checking out. I dont think i would be back.
Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 19, 2023
Dear Guest, Thank you for your valuable feedback. We sincerely appreciate your favorable feedback regarding our check-out staff. Our organization recognizes the significance of first impressions, and providing clean and pristine accommodation is vital in ensuring a positive guest experience. Regrettably, we acknowledge that there may have been certain oversights in the preparation of your room, which may have caused you inconvenience. We are taking measures to prevent such lapses in the future. Thank you for bringing this to our attention, and we hope this situation does not deter you from staying with us in the future.Sincerely,Hotel Management

8/10 Good

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities
I like the location and easy access to the highway. The staff was very polite and helpful
Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 23, 2023
Dear Sonja, Thank you for being our guest and posting your review. We are so glad our location worked well for you and you thoroughly enjoyed your time with us. Our goal is to provide an exceptional experience for each guest, so your comments will be shared with our team. We will enjoy recognizing them for their outstanding work! Thanks again for your review, and we hope you will choose Extended Stay America again.Sincerely,Hotel Management

4/10 Poor

Allison, Nassau

Disliked: Cleanliness, amenities, property conditions & facilities
Roaches in the kitchen area Rugs need a deep cleaning The plus about the room was the ac was cold and the fridge and freezer work properly
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 17, 2023
Dear Allison, Thank you for taking the time to review your experience. Our team follows the most rigorous industry standards and makes every effort to provide clean and well-maintained suites for every guest. Therefore, we sincerely apologize for the difficulties you encountered while with us. We have addressed your concerns with our housekeeping and maintenance teams to enhance our guest experience. Although our property is serviced regularly by our pest control provider, we have also scheduled a professional inspection to prevent future occurrences. We appreciate you informing us of these issues as we continually strive to improve our services. We hope you will consider revisiting us so we can make it up to you and regain your trust in our hotel.Sincerely,Hotel Management

4/10 Poor

Arunkumar

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Jami

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not so great...
Rooms were not cleaned properly, I found prior guests trash under the bed, stains on blankets and walls. Bathroom had no toilet paper and the holder was on the floor when i entered my room. Could have been a little better. I would not recommend this hotel
Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 13, 2023
Dear Jami, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Our front desk team is always available to help you. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

6/10 Okay

Taiwana

Traveled with partner
Liked: Staff & service
Too many unknown people walking around
Response from Hotel Management on Feb 13, 2024
Dear Taiwana, Thank you for staying with us. We are delighted you loved so many aspects of our hotel, and we appreciate you sharing your experience. We are sorry we did not meet all of your expectations, and we are grateful for feedback that helps us improve. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management

6/10 Okay

Charlise

Traveled with group
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Ive never had to right a not satisfying review. But I was definitely expecting better.The shower faucet was broken. The door handle outside was no longer fully secured. This place was not what i thought it would be. It should have been less expensive than what it was. There also were not many parking spots.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 5, 2023
Dear Charlise, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We would appreciate you giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management

4/10 Poor

Ali

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would not go back again!
Average price hotel but very worn out and badly maintained hotel. Very dirty hallways with shady guests. Rooms has decent size, sheets were very dirty. I would not go back again!
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 30, 2023
Dear Ali, We truly regret to learn about your disappointing experience at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Thank you once again for your feedback.Sincerely,Hotel Management

8/10 Good

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No place for parking ...
Stayed 1 night in Nov 2023

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Hospitality
The property is substandard and the front desk staff is rude and unprofessional. This place could stand a complete makeover or demolition.
Stayed 8 nights in Nov 2023
Response from Hotel Management on Nov 12, 2023
Dear Maria, Thank you for your review of our hotel. We are sorry for the level of service you received from our staff. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We will share these notes appropriately with our team. We would love another opportunity to show you the great visit we are known for, which you deserve.Sincerely,Hotel Management

10/10 Excellent

Naketris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Naketris

Stayed 1 night in Aug 2023

10/10 Excellent

Angeline

Stayed 1 night in Nov 2023

4/10 Poor

Craig

Stayed 1 night in Oct 2023

10/10 Excellent

George

Stayed 1 night in Oct 2023

10/10 Excellent

Adilson

Stayed 1 night in Sep 2023

2/10 Terrible

Thomas

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was dirty. Rooms dirty.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 12, 2023
Dear Thomas, Thank you for choosing us and sharing your review. We apologize for the issues you experienced during your stay. We work hard to provide comfortable accommodations and a clean environment for every guest; therefore, we apologize for the cleanliness issues that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management

2/10 Terrible

Emilio

Disliked: Cleanliness, amenities, property conditions & facilities
The exterior looked ok but the room I had was in shambles. The curtains had a huge hole in it, the shower wasnt working, the paint was peeling off the walls, all the light fixtures were broken, and there was no trash bin. Overall it wasnt horrible but it was close to it.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 11, 2023
Dear Emilio, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

4/10 Poor

Ayteesha

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Walter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

2/10 Terrible

Ayteesha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Jose

Liked: Staff & service
sorry I wasn't impressed at all with this Hotel but the front desk woman was very professional and courteous. I should have taken her name but she does her job with a smile and a great attitude
Stayed 1 night in Aug 2023

2/10 Terrible

Sinia Yamilet

Disliked: Amenities
Pésima atención el aire no sirve las cortinas no sirven y el piso está todo sucio es un mal servicio viví una mala experiencia
Stayed 2 nights in Jul 2023
Response from Hotel Management on Aug 3, 2023
Dear Sinia Yamilet, Thank you for your review of our hotel. We apologize for the unsatisfactory experience you had during your stay. Your feedback is essential to us, and we take your concerns seriously. We will promptly address the issues with the air conditioning, curtains, and cleanliness to ensure a more comfortable and pleasant stay for our guests. Please know that we are committed to making improvements based on your input. We hope you'll consider giving us another chance to provide you with a better and more enjoyable experience in the future.Sincerely,Hotel Management

8/10 Good

PATRICIA

Stayed 3 nights in Jul 2023

10/10 Excellent

Cesar

Liked: Cleanliness, property conditions & facilities
The desk lady was sweet and helpful
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 28, 2023
Dear Cesar, Thank you for being our guest and for sharing your experience with fellow travelers. We work hard to provide high levels of service, and we're glad you were satisfied with the gracious hospitality you received from our front desk associate. We are so happy our staff is the highlight of your stay, and we'll be sure to share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing Extended Stay America, and we look forward to welcoming you back soon.Sincerely,Hotel Management

2/10 Terrible

Xiaoyong

Stayed 1 night in Jul 2023

4/10 Poor

Lidia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn't like nothing . I dislike noisy,dirty and very nasty front desk guy. We arrived very tired to sleep after paying. We waiting like 30 min before this guy pay attention to us. He was watching the conputer and didn't answer our questions. He ignored totally us. I wouldnwver come back here
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 22, 2023
Dear Lidia, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team fell short of providing you with the excellent service we strive for daily. Such an instance is not the impression we want our guests to think of us. We have shared your feedback with our team and have taken measures to ensure this does not happen again. We would love the opportunity to provide you with the hospitality you should have experienced during this visit. We hope you allow us another chance.Sincerely,Hotel Management

4/10 Poor

Leslie, New Britain

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The shower head didn't work. It looks bigger in the pictures but it's smaller in person. The ac barely worked.
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 12, 2023
Dear Leslie, Thank you for your review and for sharing your feedback. We apologize for any inconvenience caused by the shower head and air conditioning malfunctions. We will take steps to address these problems, and we thank you for letting us know. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management