Ratings based on 557 Verified Reviews

3.0 out of 5
59% of guests recommend
3.2 Room cleanliness
3.3 Service & staff
3.1 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Pompano Beach

Good enough for the price

Posted May 24, 2017
Needed a place close to home for a night since A/C went out. Nice size room if there for a long period.
Comment from Hotel Management
May 25, 2017 by General Manager, Hotel Management
William, thank you for choosing us for your overnight stay. We are glad you liked your room and that you found us to be a fair price. Thanks for being our guest, and we hope you will choose us again. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from p

Nice

Posted May 2, 2017
I booked it for a visitor.... She felt comfortable
Comment from Hotel Management
May 2, 2017 by General Manager, Hotel Management
Thank you for choosing to stay at Extended Stay America - Fort Lauderdale - Cypress Creek - Andrews Ave. We work hard to make sure our guests enjoy every aspect while they are here, so reviews such as yours tell us that we are succeeding. Thank you for staying with us, and we look forward to welcoming you back. Sincerely, General Manager
4 out of 5
by A verified traveler from Stamford, CT

Not too clean

Posted Apr 12, 2017
Pros: Staff helped with late and early check in/out
Cons: clean towels/bed sheets more
Location: not much to do around, about 20-30 minute drive with some traffic to the beach
we found stains on comforter on the bed. Also found some stains on our towels. there was one towel in particular which was obviously overused, old, and the color was no like the others.
Comment from Hotel Management
Apr 13, 2017 by General Manager, Hotel Management
Kelly, we appreciate you choosing to stay with us. We are glad your overall stay was a pleasant one. However, we are sorry we fell short in impressing you with the level of cleanliness. We value your feedback as it will help us improve our efforts. We hope this will not deter you from staying with us again as we would love to provide you with a better experience. Sincerely, General Manager
1 out of 5
by A verified traveler

Posted Apr 11, 2017
Roaches everywhere in my room, when I got there my room wasn't available
Comment from Hotel Management
Apr 13, 2017 by General Manager, Hotel Management
Please accept our apologies for disappointing you. We regret your experience at our hotel and will take this opportunity to ensure that we are providing our guests with the cleanest facilities and excellent service that they come to expect from us. I hope you will give us another opportunity to welcome you back and experience our hotel as you should have on this visit. Sincerely, General Manager
3 out of 5
by Didier

Posted Mar 22, 2017 on Hotels
Although your employees were very nice but the fact that I had to clean my own room I had to get my own towels
Comment from Hotel Management
Mar 24, 2017 by Manager, Hotel Management
Didier, thank you for taking the time to provide feedback about your stay. We are glad you liked our associates. That being said, we are sorry our housekeeping service was not communicated to you during your check-in. This service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee. We regret the inconvenience this caused. We invite you to come back and stay with us the next time you are in our area.   Sincerely, General Manager
5 out of 5
by Alexander

Excellent stay.

Posted Mar 22, 2017 on Hotels
Everything was satisfactory, except, florescent light in bathroom was very dim. I guess the bulb needed changing.
Comment from Hotel Management
Mar 24, 2017 by Manager, Hotel Management
Alexander, it was a pleasure to have you as our guest at Extended Stay America- Fort Lauderdale - Cypress Creek - Andrews Ave. We are glad we lived up your expectations. Thanks for being our guest, we look forward to seeing you in the future! Sincerely, General Manager
1 out of 5
by A verified traveler

Don't stay here

Posted Mar 20, 2017 on Hotels
Was horrible the staff wasn't helpful the elevator was down paid for a king bed and got a queen instead
Comment from Hotel Management
Mar 22, 2017 by Manager, Hotel Management
I am disheartened to read your review. Please accept my sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will give us another opportunity to serve you in the future. Sincerely, General Manager
5 out of 5
by Jonathan

Posted Mar 17, 2017 on Hotels
It was A great room
Comment from Hotel Management
Mar 18, 2017 by General Manager, Hotel Management
We are thrilled you had a wonderful experience at Extended Stay America - Fort Lauderdale - Cypress Creek - Andrews Ave. and we are so happy you found your suite to be spacious, clean, and comfortable with lots of room to relax. Thank you for your review, we look forward to seeing you again soon! Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Comfortable hotel

Posted Mar 15, 2017
Clean and comfortable rooms, basic amenities, good value for price
Comment from Hotel Management
Mar 16, 2017 by General Manager, Hotel Management
Josh, thank you for choosing to stay at Extended Stay America- Fort Lauderdale - Cypress Creek - Andrews Ave. It's great to know you found us to be a good value and our accommodations were to your satisfaction. Your feedback is appreciated, and we hope you will visit us again. Sincerely, General Manager
2 out of 5
by A verified traveler from Fort Lauderdale Florida

A horrible choice we made to stay here

Posted Mar 14, 2017
The air conditioning in the work day was hot and stuffy missing tiles in the bathroom missing pillows the TV kept turning itself off because the power plug was wrecked in the back of the TV microwave is dirty there was dirt on the floor The hotel staff that check this and could not care less that we were there took 45 minutes to check in why are employees using their cell phone when waiting on a customer's
Comment from Hotel Management
Mar 16, 2017 by General Manager, Hotel Management
It is disheartening to read about your disappointment. I regret the condition of your suite and apologize for the service issue you experienced at the front desk. We hope you will consider giving us another chance to prove that we are up to the task of delivering excellent service and accommodations. Sincerely, General Manager