Ratings based on 530 Verified Reviews

3.0 out of 5
59% of guests recommend
3.1 Room cleanliness
3.3 Service & staff
3.1 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice are Close to Highway

Posted Feb 23, 2017
Leesha was very helpful good customer rep. hotel very a accommodating I really enjoy my stay, will definitely come back.
Comment from Hotel Management
Feb 24, 2017 by General Manager, Hotel Management
Thank you for sharing your review. We are thrilled to read you had a great stay at Extended Stay America - Fort Lauderdale - Cypress Creek - Andrews Ave. Thank you for mentioning our staff, especially Leesha. She is a true asset to our team, and we will be sure to share your compliments. Thanks again for your feedback, and we hope to see you again soon! Sincerely, General Manager
1 out of 5
by A verified traveler

Nasty hotel

Posted Feb 11, 2017
It was the most horrific experience The room had roaches It was very dirty and nasty
Comment from Hotel Management
Feb 13, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your review with us. Please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously we fell short of this. Thank you for bringing the in-suite, unwanted guest situation to our attention. We have our pest control company scheduled to treat the room and the property today. We hope we will have another chance to show you our hospitality in the near future. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from st simons island ga

Good bones

Posted Feb 9, 2017
Pros: Easy access to I95
Cons: So many people stay here that parking is at a premium. There is a lot, but if you don't know the neighborhood it can be creepy at night from. The lot
Clean. Modern. Because it is an extended stay hotel be sure to bring what you need to live there as nothing is provided. There is a 7-11 directly across the street. Breakfast is basic.
Comment from Hotel Management
Feb 10, 2017 by General Manager, Hotel Management
Thank you for posting your review of our hotel. We are glad our location close to I-95 was convenient for you and our clean facility was to your satisfaction. We appreciate your feedback and hope you will choose us again! Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Feb 7, 2017
Water was cut off four hours Saturday, Couldn't flush, brush my teeth or shower. Everything els was average, and ok.
Comment from Hotel Management
Feb 9, 2017 by General Manager, Hotel Management
Thank you for taking the time to provide us with your feedback. We are glad you were overall satisfied with our hotel. However, we are sorry for the unexpected power outage during your stay and would like to offer apologies for the inconvenience this caused. Our maintenance team worked diligently to get the power restored as soon as possible. We hope this incident does not keep you from choosing us again on your next visit to our area. We look forward to having you stay with us again. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

A night stay for taking a cruise next day

Posted Jan 26, 2017
Althoug the hotel is not that clean on the outside the room was well maintained. It had good towells and the appereance was of a more expensive hotel on the inside. It even had a small kitchen that for a longer stay and for the price it was very good. Non smoking hotel wich is great. Per friendly. Recomended.
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Thank you for reviewing your pre-cruise stay at Extended Stay America - Ft Lauderdale-Cypress Creek-Andrews Ave. We are happy to note that you enjoyed your well-appointed room and the good value we offer in the area. We appreciate you recommending us and look forward to seeing you again. Sincerely, General Manager
3 out of 5
by A verified traveler from Everywhere

Might need to upgrade...?

Posted Jan 22, 2017
Pros: Comfortable beds and lots of office capabilities.
Cons: Staff availability, conditions checks before use
Location: Secluded from view from the main street, but presents a privacy appeal, although alongside a busy highway.
Initial room had shower plumbing issues. Maintenance was not available for repairs. Transferred to different room. Entrance door lock was broken. Also, lobby hard to locate from the street. Nice, friendly, concise hostest, however.
Comment from Hotel Management
Jan 23, 2017 by General Manager, Hotel Management
Thank you for your stay and for your valuable feedback. We appreciate your positive comments. However, we are sorry our recently renovated facility did not meet your expectations and apologize for the service issues you experienced. Our goal is to maintain the highest standards, so your review will be discussed with the management team to make necessary corrections. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

no complains

Posted Jan 17, 2017
If you are looking for a place to simply sleep do it If you are looking for ammeneties, pool, breakfast etc. I would recommend something else. Staff is awesome! I know people can be picky, and expect to pay way less for high quality. I would def stay here again Hope this helps and good luck
Comment from Hotel Management
Jan 18, 2017 by General Manager, Hotel Management
We are delighted you chose to stay with us at Extended Stay America - Fort Lauderdale - Cypress Creek - Andrews Ave. I appreciate you highlighting our staff for the excellent service they provide and for finding us to be a reasonable value. Thanks for recommending us, and we can’t wait to welcome you back soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

I got my monies worth. Thanks nice stat

Posted Dec 10, 2016
I had a great stay at extended stay and plan to go back again.
Comment from Hotel Management
Dec 11, 2016 by General Manager, Hotel Management
Thank you for being our guest and for your wonderful feedback! We are delighted you had an overall excellent stay and found us to be a good value. Every team member here at Extended Stay America - Fort Lauderdale - Cypress Creek - Andrews Ave. works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit again soon! Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Daytona Beach, FL

Staff went out of their way to help

Posted Dec 5, 2016
Pros: It was an exceptional stay for the price thank you for the courtesy and your willingness to go the extra distance to make sure all our needs were met.
We checked in and the staff helped us get on the internet. Then they made sure we had all of the household items we needed. They asked later if there was anything else they could help us with.
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America - Fort Lauderdale - Cypress Creek - Andrews Ave. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thanks again for being our guest, we look forward to your next stay! Sincerely, General Manager
2 out of 5
by A verified traveler from US

No smoking yet the rooms smelled of smoke and weed

Posted Nov 30, 2016
The toilet was backing up. Called for another room. He overed us a plunge to plunge it ourselves! Crazy. There were people smoking weed although there was a sign that said no smoking on the compound. Walk out your room there's people smoking in the hallways or on the steps. Honestly, here is good if you're just passing through quickly. Not vacation.
Comment from Hotel Management
Dec 3, 2016 by General Manager, Hotel Management
Thank you for choosing our hotel for your stay. We are sorry for the inconvenience you experienced due to the plumbing problem and the smoke smell in the halls and stairways. We have strict policies where we prohibit smoking in some areas so I appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you once again to our hotel. Sincerely, General Manager