Meeting facility

Reviews of GALLERYone- A DoubleTree Suites by Hilton Hotel

4 out of 5
GALLERYone- A DoubleTree Suites by Hilton Hotel
2670 E Sunrise Blvd, Fort Lauderdale, FL

Reviews

7.4

Good

Rating 10 - Excellent. 357 out of 1012 reviews" "
Rating 8 - Good. 250 out of 1012 reviews" "
Rating 6 - Okay. 165 out of 1012 reviews" "
Rating 4 - Poor. 136 out of 1012 reviews" "
Rating 2 - Terrible. 104 out of 1012 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Jennifer

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Close walk to the mall, beach and restaurants.
Stayed 2 nights in Mar 2024
Response from GalleryOne A Doubletree Suite by Hilton on Mar 28, 2024
Dear Jennifer;We thank you for sharing your feedback with us during your stay. We truly apologize for any inconvenience that transpired through your stay. Your feedback is truly important to us and will be discussed internally as our team is forever committed to upholding the outstanding experience that we know we can surely deliver.Sincerely,

4/10 Poor

Tamonica

Traveled with family
I had a “ not so good - I won’t be back” stay. Housekeeping came into my room unannounced and wasn’t able to understand English. I was locked out of my room twice w/ a key. Hotel was very accommodating to ensuring that my stay as a guest was taken care of. Refrigerator/ Freezer leaked on the floor my entire stay. Sofa was dirty. Remote control was dirtier. Guest in room next door blasted loud music for 2 nights. I’ll never be back.
Stayed 4 nights in Mar 2024
Response from GalleryOne A Doubletree Suite by Hilton on Mar 28, 2024
Dear Tamonica;We thank you for sharing your feedback with us during your stay. We truly apologize for any inconvenience that transpired through your stay. Your feedback is truly important to us and will be discussed internally as our team is forever committed to upholding the outstanding experience that we know we can surely deliver.Sincerely,

4/10 Poor

Olga

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Rooms very run down for the price. Needs some renovations/updates. Don’t expect to get the room you order through Expedia.
Stayed 3 nights in Mar 2024
Response from GalleryOne A Doubletree Suite by Hilton on Mar 28, 2024
Dear Olga;We thank you for sharing your feedback with us during your stay. We truly apologize for any inconvenience that transpired through your stay. Your feedback is truly important to us and will be discussed internally as our team is forever committed to upholding the outstanding experience that we know we can surely deliver.Sincerely,

10/10 Excellent

valerie t., Absecon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
well taken care of
Stayed 2 nights in Mar 2024
Response from GalleryOne A Doubletree Suite by Hilton on Mar 27, 2024
Dear Valerie;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

4/10 Poor

Donna, Calgary

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful service. Only gave us one key card for a family of four (including 2 teens). Cards are needed to access elevator and we were on the 10th floor. They gave me a second after I begged but that was it. Very disruptive to our vacation time. If they can’t figure keys out, I don’t have any confidence in the rest of their management. Never again.
Stayed 2 nights in Mar 2024
Response from GalleryOne A Doubletree Suite by Hilton on Mar 27, 2024
Dear Donna;We thank you for sharing your feedback with us during your stay. We truly apologize for any inconvenience that transpired through your stay regarding the key cards. Your feedback is truly important to us and will be discussed internally as our team is forever committed to upholding the outstanding experience that we know we can surely deliver.Sincerely,

10/10 Excellent

Alketa

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from GalleryOne A Doubletree Suite by Hilton on Mar 27, 2024
Dear Alketa;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

8/10 Good

Anna Sarah La

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 5 nights in Mar 2024
Response from GalleryOne A Doubletree Suite by Hilton on Mar 22, 2024
Dear Anna;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located, close to shopping, walk to the beach. Water taxi stop right out front. Great pool, outside bar and weekend music
Stayed 3 nights in Mar 2024
Response from GalleryOne A Doubletree Suite by Hilton on Mar 20, 2024
Dear Helen;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

10/10 Excellent

Cindy, Sherwood Park

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location. The water taxi stop is a great addition. Excellent little cafe nearby.
Stayed 1 night in Mar 2024
Response from GalleryOne A Doubletree Suite by Hilton on Mar 15, 2024
Dear Cindy;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

6/10 Okay

Francisco

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
Hotel is a bit out dated, front desk staff at the time of check in was not the friendliest, did not received room service during my stay.
Stayed 2 nights in Mar 2024
Response from GalleryOne A Doubletree Suite by Hilton on Mar 11, 2024
Dear Francisco;We thank you for sharing your feedback with us during your stay. We truly apologize for any inconvenience that transpired through your stay. Your feedback is truly important to us and will be discussed internally as our team is forever committed to upholding the outstanding experience that we know we can surely deliver.Sincerely,

4/10 Poor

Jonathan

Liked: Staff & service
Disliked: Cleanliness
Room could be cleaner
Stayed 4 nights in Mar 2024
Response from GalleryOne A Doubletree Suite by Hilton on Mar 11, 2024
Dear Jonathan;We thank you for sharing your feedback with us during your stay. We truly apologize for any inconvenience that transpired through your stay. Your feedback is truly important to us and will be discussed internally as our team is forever committed to upholding the outstanding experience that we know we can surely deliver.Sincerely,

10/10 Excellent

TRENT

Liked: Cleanliness, staff & service, property conditions & facilities
Check-in and check-out was entirely too long.
Stayed 1 night in Mar 2024
Response from GalleryOne A Doubletree Suite by Hilton on Mar 9, 2024
Dear Trent;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We will certainly address our check in and check out process to bridge any gaps during your stay. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

10/10 Excellent

Troy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! great outdoor bar area with water taxi. good food at restaurant.
Stayed 1 night in Feb 2024
Response from GalleryOne A Doubletree Suite by Hilton on Mar 4, 2024
Dear Troy;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

8/10 Good

Ken

Liked: Staff & service, property conditions & facilities
Great location to the mall, water taxi and beach!
Stayed 2 nights in Feb 2024
Response from GalleryOne A Doubletree Suite by Hilton on Mar 2, 2024
Dear Ken;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

2/10 Terrible

Monique

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Hotel rooms are filthy and there was a smell of mold that made me sick after 2 days of staying there
Stayed 2 nights in Feb 2024
Response from GalleryOne A Doubletree Suite by Hilton on Mar 1, 2024
Dear Monique;We thank you for sharing your feedback with us during your stay. We truly apologize for any inconvenience that transpired through your stay. Your feedback is truly important to us and will be discussed internally as our team is forever committed to upholding the outstanding experience that we know we can surely deliver.Sincerely,

8/10 Good

Doris

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like the convenient area where you can walk to shopping mall and shopping across the street. I also like the convenience of the hotel restaurant.
Stayed 2 nights in Feb 2024
Response from GalleryOne A Doubletree Suite by Hilton on Mar 1, 2024
Dear Doris;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

8/10 Good

manuella, dollard des ormeaux

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GalleryOne A Doubletree Suite by Hilton on Mar 1, 2024
Dear Manuella;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

6/10 Okay

Katherine

Disliked: Amenities
The pots and pan they provide wasnt in the best condition. Hotel needs improvements. The fee for parking is higher then other parking in the area.
Stayed 3 nights in Dec 2023
Response from GalleryOne A Doubletree Suite by Hilton on Feb 24, 2024
Dear Katherine;Thank you for taking the time to share your experience about your recent stay at our hotel. I was happy to see from your scores that you enjoyed the majority of your stay!I noticed that you scored us lower in some areas. If you find the time I would love to hear any additional feedback regarding any of your challenges during your stay with us and how we could have exceeded your expectations. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.Sincerely,

6/10 Okay

Anica

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from GalleryOne A Doubletree Suite by Hilton on Feb 24, 2024
Dear Anica:Thank you for taking the time to share your experience about your recent stay at our hotel. I was happy to see from your scores that you enjoyed the majority of your stay!I noticed that you scored us lower in some areas. If you find the time I would love to hear any additional feedback regarding any of your challenges during your stay with us and how we could have exceeded your expectations. We will take your comments under consideration as we continually work to improve our guest experience. Sincerely,

6/10 Okay

Lise

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Good location but the property needs to be cleaned
Stayed 1 night in Feb 2024
Response from GalleryOne A Doubletree Suite by Hilton on Feb 24, 2024
Dear Lise;We thank you for sharing your feedback with us during your stay. We truly apologize for any inconvenience that transpired through your stay. Your feedback is truly important to us and will be discussed internally as our team is forever committed to upholding the outstanding experience that we know we can surely deliver.Sincerely,

4/10 Poor

Daphne

Disliked: Cleanliness, staff & service, property conditions & facilities
Under construction and old
Stayed 3 nights in Jan 2024
Response from GalleryOne A Doubletree Suite by Hilton on Feb 17, 2024
Dear Daphne;We thank you for sharing your feedback with us during your stay. We truly apologize for any inconvenience that transpired through your stay. Your feedback is truly important to us and will be discussed internally as our team is forever committed to upholding the outstanding experience that we know we can surely deliver.Sincerly,

8/10 Good

Gaylene

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Water taxi stop
Stayed 2 nights in Feb 2024
Response from GalleryOne A Doubletree Suite by Hilton on Feb 11, 2024
Dear Gaylene,We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

10/10 Excellent

christina

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 1 night in Feb 2024
Response from GalleryOne A Doubletree Suite by Hilton on Feb 11, 2024
DearChristina,We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

10/10 Excellent

Evelyn, The Villages

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GalleryOne offers added safety as most upscale hotels offer, card access to your floor, valet parking only, concierge service, recognition that I was a Diamond Member, and attentive staff which is always a must. The hotel was spotless, and my suite was a dream - home away from home. Hilton Hotels is a brand that I trust, and they value me as a patron.
Stayed 3 nights in Jan 2024
Response from GalleryOne A Doubletree Suite by Hilton on Feb 2, 2024
Dear Elevlyn,We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities
Nice newer hotel with 3 deficiencies: 1. Too far from beach 2. Noisy-near a drawbridge on Sunrise Blvd which has a metal deck that is very noisy day and night 3 hotel does not enforce no smoking policy as suite clearly had prior smokers and we smelled smoke in the hall also
Response from GalleryOne A Doubletree Suite by Hilton on Jan 29, 2024
Dear Daniel,We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GalleryOne A Doubletree Suite by Hilton on Jan 29, 2024
Dear Lisa,We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GalleryOne A Doubletree Suite by Hilton on Jan 22, 2024
Dear Eric,We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

10/10 Excellent

Leeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GalleryOne A Doubletree Suite by Hilton on Jan 22, 2024
Dear Leeanne,We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

8/10 Good

Karen

Stayed 4 nights in Jan 2024
Response from GalleryOne A Doubletree Suite by Hilton on Jan 22, 2024
Dear Karen,We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

10/10 Excellent

Donnetta, Nassau

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from GalleryOne A Doubletree Suite by Hilton on Jan 22, 2024
Dear Donnetta,We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

6/10 Okay

Linda, Merrick

Business traveler, Traveled with family
Disliked: Cleanliness, amenities
Convenient location, walk to all, parking was terrible, $50 a day falet only, plus tips, not worth it, older condo hotel.
Stayed 3 nights in Jan 2024
Response from GalleryOne A Doubletree Suite by Hilton on Jan 22, 2024
Dear Linda,We thank you for sharing your feedback with us during your stay. We truly apologize for any inconvenience that transpired through your stay. Your feedback is truly important to us and will be discussed internally as our team is forever committed to upholding the outstanding experience that we know we can surely deliver.Sincerely,

10/10 Excellent

Jessica

Stayed 1 night in Jan 2024
Response from GalleryOne A Doubletree Suite by Hilton on Jan 22, 2024
Dear Jessica,We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

10/10 Excellent

Shayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel by the mall and beach. some noise from the bridge and boat traffic
Stayed 4 nights in Dec 2023
Response from Orlando - Director of Front Office Operations on Jan 12, 2024
Dear Shayne,We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care!

6/10 Okay

Craig

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Orlando - Director of Front Office Operations on Jan 12, 2024
Dear Craig,We thank you for sharing your feedback with us during your stay. We truly apologize for any inconvenience that transpired through your stay. Your feedback is truly important to us and will be discussed internally as our team is forever committed to upholding the outstanding experience that we know we can surely deliver.

8/10 Good

Irwin

Traveled with partner
Liked: Cleanliness, staff & service
Response from Orlando - Director of Front Office Operations on Jan 12, 2024
Dear Irwin,We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.

10/10 Excellent

mo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and location.
Stayed 1 night in Jan 2024
Response from Orlando - Director of Front Office Operations on Jan 12, 2024
Dear Mo,We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.

2/10 Terrible

Jeff

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Check in was suppose to be 4, didn’t get to our room til 5:30, charged 50 for parking per night, ridiculous, after checking in our heat didn’t work, called front desk and nobody came to look at it, stopped by front desk while leaving g for dinner and requested fir the second time to have somebody look at our heater, came back from a late dinner and heater still didn’t work, called front desk for the third time and they sent someone to look at it and he said the units don’t have heat because we are in Florida, he had no idea
Stayed 1 night in Dec 2023
Response from Orlando - Director of Front Office Operations on Jan 6, 2024
Dear Jeff,We thank you for staying with us and apologize for the inconvenience during your stay. Your feedback will be shared with the leadership team to bridge the gap in service, we do hope we get the opportunity to serve you in the near future!

8/10 Good

Ziya

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location. Nice to have kitchen in the room.
Stayed 5 nights in Dec 2023
Response from GalleryOne A Doubletree Suite by Hilton on Feb 2, 2024
Dear Ziya,We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

6/10 Okay

Karen

Stayed 1 night in Dec 2023
Response from GalleryOne A Doubletree Suite by Hilton on Jan 22, 2024
Dear Karen,We thank you for sharing your feedback with us during your stay. We truly apologize for any inconvenience that transpired through your stay. Your feedback is truly important to us and will be discussed internally as our team is forever committed to upholding the outstanding experience that we know we can surely deliver.Sincerely,

2/10 Terrible

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Be "Very Careful" booking this property. They put me in a room next to a private unit, yes, there are numerous private residences in this hotel. Was looking forward to some rest but the unit next door was under major renovations, so all I got was hammer banging all day. First, I asked the workers if they could keep it down and all I got was profanities from the unit occupants. I then called the front desk, and they said there was nothing they could do since the unit was not controlled or owned by the hotel. The Parking fee was outrageous. The property is nice, and the staff was friendly but request a room as far from any of the private residences as possible. Also, if you can, leave your car at home because they will stick it to you to park on their property.
Stayed 2 nights in Dec 2023
Response from Orlando - Director of Front Office on Jan 2, 2024
Dear Greogory,Thank you so much for your feedback! We apologize that we fell short during your stay, we will surely utilize your comments to bridge any gaps during your stay with us.

8/10 Good

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is a beautiful property but the photos were deceiving regarding the location as we though it was closer to the beach and should have read up on it more. All in all, it is a very nice hotel but you have to walk a fair distance for dining options and we found there was not much information at the hotel for things to do.
Stayed 1 night in Nov 2023
Response from Orlando - Director of Front Office Operations on Jan 2, 2024
Dear Michelle,Thank you so much for feedback, we are elated to hear that you had a nice stay with us. We will surely utilize your feedback to ensure a more positive stay in the future.

10/10 Excellent

Genevieve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Orlando - Director of Front Office Operations on Jan 2, 2024
Dear Genevieve,Thank you so much for your review! We are elated to know that you enjoyed your stay and we exceeded your expectations, we hope to see you soon!

6/10 Okay

Jessica, High Point

Stayed 3 nights in Dec 2023
Response from Orlando - Director of Front Office on Jan 2, 2024
Dear Jessica,Thank you so much for your feedback! We apologize that we fell short during your stay, we will surely utilize your comments to bridge any gaps during your stay with us.

8/10 Good

Aaron Orlando

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive been here many times. Here is the negative, the parking is too expensive and there should be an option for self park. The pots, pans and such need to be better equipped, although what was there was suitable, but suitable isn’t an acceptable standard when you consider the price to stay here. The air conditioning did not work, I requested that it be fixed, which it was after two requests. The engineer had to take off the large vent panel off and flip some sort of master switch to turn it on, and when it got cold, it would not turn off and the card readers in the elevators need to be replaced or serviced. Now the positive. The employees were attentive overall. I got regular text messages from management and staff, the room and hotel was clean and comfortable. The bartenders, carmelo and the other older guy with the mustache, I always forget his name are awesome every time I go there. I will say that the stay, overall was very good and comfortable and I will stay again and I will recommend it to someone if asked as I am asked about places to stay in the Fort Lauderdale area since I have been vacationing here since 2011 and have stayed in many different places in the greater Fort Lauderdale area.
Stayed 6 nights in Dec 2023
Response from Orlando - Director of Front Office Operations on Jan 2, 2024
Dear Aaron,Thank you so much for your feedback, we are happy to hear that you had a good stay. We appreciate your feedback and will surely share it with our leadership team to bridge any gaps during your stay.We hope to see you soon!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Response from GalleryOne A Doubletree Suite by Hilton on Feb 11, 2024
Dear Rachel,We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

8/10 Good

steve

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from Orlando - Director of Front Office on Dec 17, 2023
Dear Steve,We thank you for staying with us and are saddened to hear that we did not exceed your expectations. We hope that we do get the opportunity to serve you in the near future!

2/10 Terrible

Cindy

Traveled with group
Disliked: Cleanliness, staff & service
Pretty sad when you see everyone complaining to the front counter, very irate customers. The water taxi could not let us off at that stop due to big boats taking up the water way so we were forced to uber it back to the hotel. I left my knapsack the first day in storage and a bag of new billabong shirts for my husband for our cruise were stolen. i had just looked at them 10 minutes before storing them, not secure at all so out $200.00 and had to go shopping for new shirts last minute. We canceled our return trip after the cruise and stayed somewhere else. This hotel is in need of major renovations and friendly front counter staff.
Stayed 2 nights in Dec 2023
Response from Orlando - Director of Front Office on Dec 17, 2023
Dear Cindy,Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are our most valued guest. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Post- cruise stay
Our stay was good.
Stayed 1 night in Dec 2023
Response from Orlando - Director of Front Office on Dec 12, 2023
Dear Ellen,It was a pleasure to have you as a guest here with us, we are elated to hear you had a good stay at GalleryOne. We hope we get to have you as a guest in the near future!

6/10 Okay

Thomas

Stayed 7 nights in Dec 2023
Response from Orlando - Director of Front Office on Dec 12, 2023
Dear Thomas, Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are our most valued guest. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future

10/10 Excellent

Leonor

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Orlando - Director of Front Office on Dec 12, 2023
Dear LeonorIt was a pleasure to have you as a guest here with us, we are elated to hear you had a good stay at GalleryOne. We hope we get to have you as a guest in the near future!