If you like bugs, uncleanliness & rude people
Posted Nov 10, 2016
This is my first ever, and hopefully my last ever, complaint about a hotel. I had an awful--absolutely awful--stay at this "Resort & Spa" with no choice to leave because I was running around Miami helping my grandmother in a nursing home handle her affairs over a few short days.
Bugs in the bathroom. Bath towels used to clean with cleaning supplies as opposed to just for guest usage. Substances in an unclean sink with cigarette burns. And an unbelievable rude kitchen woman who told me plainly on Tuesday night that they did not have a simple kitchen item I was requesting, they were closed (at 8pm), and no one could help me. Of course I didn't complain at the hotel. They don't care.
After over 90 minutes on the phone with Expedia, it appeared that the hotel would not refund even a portion of my purchase because Susan at the hotel said I did not make a direct complaint to them while I was there. Sorry, but since I've never complained about a hotel before I didn't know the process. Expedia offered a $100 coupon only. I didn't complain at the hotel because there was no one to complain to. I was not satisfied with the service, the recent dated photographs of the problems being below.
Expedia ran me in circles regarding their policies and procedures for complaints. But as I paid Expedia in advance and Expedia advertises this ramshackle motel, you, the public, should know what a disgusting place EXPEDIA advertises to the public as a quality vendor.