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Reviews of Hampton Inn Ft. Lauderdale/Downtown Las Olas Area

3 out of 5
Hampton Inn Ft. Lauderdale/Downtown Las Olas Area
250 N Andrews Ave, Fort Lauderdale, FL

Reviews

7.6

Good

Rating 10 - Excellent. 388 out of 1006 reviews" "
Rating 8 - Good. 252 out of 1006 reviews" "
Rating 6 - Okay. 161 out of 1006 reviews" "
Rating 4 - Poor. 105 out of 1006 reviews" "
Rating 2 - Terrible. 100 out of 1006 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ewotch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Katarzyna

Liked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

David

Liked: Cleanliness
Stayed 5 nights in Apr 2024

10/10 Excellent

John

The gentleman at the front desk was super nice !
Stayed 1 night in Apr 2024
Response from Tom on Apr 15, 2024
Great, Thank you for the appreciation, please come back when you are in the area.

2/10 Terrible

Delcine, Chapel Hill

Traveled with partner
Disliked: Amenities, property conditions & facilities
Disappointed. Front entrance was blocked by a van that sat for at least 30 minutes. Breakfast bar was very limited and many items were empty and not refilled. Hampton service has deteriorated while rates have increased. No more Hamptons for us.
Stayed 1 night in Apr 2024

10/10 Excellent

linda

Traveled with family
Great location downtown with a short walk to shop and restaurants!
Stayed 2 nights in Mar 2024
Response from Tom on Apr 15, 2024
We are glad you enjoyed yourself, please tell your friends about us and come back in the near future.

6/10 Okay

Valerie

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Shameka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good time the hotel was good for the price we paid. Breakfast was okay for dinner the wings could have been cooked a little longer. Overall our stay was good.
Stayed 2 nights in Apr 2024

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property and close to city center
Stayed 3 nights in Feb 2024
Response from Tom on Apr 16, 2024
Thank you for the perfect score. We are please you had a great time In Florida and hope to see you again. :)

8/10 Good

Piotr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent budget option in Las Olas. Staff is great. Close to all that Las Olas has to offer.
Stayed 6 nights in Mar 2024

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Zvijezdana

Liked: Property conditions & facilities
Location is great. Housekeeping staff didn’t clean room not even once for 4 nights 😞that was disappointing
Stayed 4 nights in Apr 2024

2/10 Terrible

Camille

Traveled with family
Disliked: Amenities, property conditions & facilities
I came for my daughter wedding and where I placed my suitcase the roof was leaking, I reported it and they never did nothing.
Stayed 1 night in Apr 2024

4/10 Poor

julio

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Nothing great. Good price
Stayed 1 night in Apr 2024
Response from Jason - GM on Apr 11, 2024
We appreciate the candid feedback, Julio!

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was super easy especially since we had arrived hours before check in. The person on reception went out of their way to find us a room that was read, which he did.
Stayed 1 night in Apr 2024
Response from Jason - GM on Apr 11, 2024
We are so glad you enjoyed the visit Albert! We look forward to welcoming you again.

6/10 Okay

Fahar

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jason - GM on Apr 11, 2024
Thanks for selecting us, Fahar!

10/10 Excellent

Prina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was walked from the city and the staff was friendly
Stayed 4 nights in Mar 2024
Response from Jason - GM on Apr 11, 2024
Thanks for the FIVE STAR rating, Prina! Please come again soon.

10/10 Excellent

Braulio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and safety.
Stayed 4 nights in Mar 2024
Response from Jason - GM on Apr 11, 2024
Thanks for the kind review Braulio!

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jason - GM on Apr 11, 2024
Thanks for staying with us Terry! Please come again.

6/10 Okay

Priti

Traveled with family
Disliked: Property conditions & facilities
The shower handle fell off when turned! Service was okay, not very friendly.
Stayed 1 night in Mar 2024
Response from Jason - GM on Apr 11, 2024
Thank you Priti for the great feedback. Your taking the time to communicate, helps us in our improvement efforts, and wee are grateful.

10/10 Excellent

Douglas

Traveled with partner
Liked: Cleanliness, staff & service
Its ok
Stayed 1 night in Mar 2024
Response from Jason - GM on Apr 11, 2024
Thanks for the post, Douglas!

8/10 Good

francis

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was not good
Stayed 1 night in Mar 2024
Response from Jason - GM on Apr 11, 2024
Oh no, Francis. We regret failing to meet your expectations in any way. Thanks for staying with us.

8/10 Good

Krystal

Stayed 1 night in Mar 2024

8/10 Good

Adam

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Jason - GM on Apr 11, 2024
Thanks for staying with us Adam!

10/10 Excellent

Kellee

N/a
Stayed 1 night in Mar 2024
Response from Jason - GM on Apr 11, 2024
Thanks for the FIVE STARS Kellee!

4/10 Poor

Greg

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Check in was fine, but once we got into our room it went downhill FAST. The floor was gross, it hadn’t been vacuumed. Fuzz, lint, and tags on the floor. There was dried pee on the toilet seat. Every bit of metal in the room, from tables to lamps, was rusted. The pillows looked like they were thrown on the bed instead of being neatly made. We told the front desk and they quickly sent someone to “clean the room” which should have taken a good 10 mins or so to be cleaned properly. They vacuumed for 2 mins and “wiped” stuff down for 2-3 more mins. We wiped down the rest with some Lysol wipes and decided to go down to the pool. We walked out to the pool and it’s a really nice area. However, the lack of cleanliness continued. There were 3 cans in the pool, used pool towels all over the place, and no clean pool towels anywhere to be found. Then that night as we were getting in bed we found a BUGER, yes, dried buger on the sheet… I walked downstairs, asked for replacement sheets, was given the wrong size at first, and then we had to remake our own bed… When we went down to the continental breakfast, which was pretty good, Hilton Lady walked up and asked how our state was. We explained everything we had experienced and she acted apologetic but then continued to try and sell us on their Hilton honors program and told us they wouldn’t be able to do anything about our bad experience unless we were members… Common areas were nasty with dirty carpet and grime on the walls in the bf area
Stayed 1 night in Mar 2024
Response from Jason Smith - General Manager on Apr 11, 2024
This is downright horrible Greg. If you did not have the opportunity to discuss these many issues with a member of our management staff, please contact me directly. Please accept our humble apologies in the meantime.

4/10 Poor

Jessica

Stayed 1 night in Mar 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jason - GM on Apr 11, 2024
Thanks for the FIVE STARS, Roger! We think you're pretty cool too.

6/10 Okay

Bailey

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice. Booked a room with 2 queen beds. The beds felt smaller than a queen. Looked like they were a double rather than a queen. Our room had a bit of a funky smell and I don’t think the AC was working. Air was blowing but it never cooled the room down and I was sweating all night because it was hot. Otherwise room was fine
Stayed 1 night in Mar 2024
Response from Jason - GM on Apr 11, 2024
Thanks for the feedback, Bailey. We are so sorry that you did not get a restful nights sleep. We appreciate you bringing the AC issue to our attention.

10/10 Excellent

JOWIE

Liked: Cleanliness, staff & service, property conditions & facilities
Good and easy to check in
Stayed 1 night in Mar 2024
Response from Jason - GM on Apr 11, 2024
We are very glad that you enjoyed it Jowie! Come again soon.

10/10 Excellent

DeAnne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, easy to Uber anywhere. Comfortable room. Helpful staff. The breakfast included was okay, but not great.
Stayed 3 nights in Mar 2024
Response from Jason - GM on Apr 11, 2024
Thanks for the kind words, DeAnne! We will go to work on that breakfast.

10/10 Excellent

Natalie

Stayed 1 night in Mar 2024
Response from Tom on Apr 15, 2024
Thank you for the Awesome review, please tell your friends

8/10 Good

Logan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jason - GM on Apr 11, 2024
Thanks for staying with us Logan! Come again soon.

10/10 Excellent

Valery

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Jason - GM on Apr 11, 2024
We appreciate the FIVE STAR rating Valery!

6/10 Okay

Kevin

Checked in a little late (11 pm). Had to wait at desk for 10 minutes for someone to arrive to check me in. Paid to park in garage but never received voucher to put on car so i had warning- will be towed sign on car when I checked on it at 6 am next day. Likely would have been towed if I hadn't checked on it.
Stayed 1 night in Mar 2024
Response from Jason Smith - General Manager on Apr 11, 2024
We are grateful for your feedback Kevin. We regret failing to meet your expectations in any way. Thanks for bringing these issues to our attention.

4/10 Poor

Artak

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Jason - GM on Mar 27, 2024
Thanks for staying with us Artak!

10/10 Excellent

Kyle

Disliked: Property conditions & facilities
Lights are not working in some parts of the room
Stayed 1 night in Mar 2024
Response from Jason - GM on Mar 27, 2024
Thanks for the generous review, Kyle. And thanks for bringing the lights to our attention. We apprecaite the feedback!

10/10 Excellent

Paul

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jason - GM on Mar 19, 2024
Thanks for the post Paul. We look forward to welcoming you back soon.

2/10 Terrible

Willene

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
Service was very poor. We had to beg for towels and wash cloths. And clean linen. I haven't gotten my 200$ deposit back.
Stayed 4 nights in Mar 2024
Response from Jason Smith - General Manager on Mar 19, 2024
Willene,We regret failing to meet your expectations in any way. Please accept our apologies. Funds authorized on your card for incidentals, are typically returned by your bank 3-5 business days after you check-out. If it has taken longer than this, please contact me personally.

10/10 Excellent

Claribel

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Jason - GM on Mar 19, 2024
We thank you for the great score, Claribel! We think your pretty cool too.

6/10 Okay

Shikana

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Mar 2024
Response from Jason - GM on Mar 19, 2024
We are so happy you chose to stay with us, Shikana. Come again soon.

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area for bars
Stayed 4 nights in Mar 2024
Response from Jason - GM on Mar 19, 2024
Thanks for this Luke! Yes, we are convenient to some of the best hot spots in South Florida.

8/10 Good

Juan

Stayed 1 night in Mar 2024
Response from Jason - GM on Apr 11, 2024
Thanks for staying with us Juan!

10/10 Excellent

Erica

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Property was great,
Stayed 3 nights in Mar 2024
Response from Jason - GM on Mar 19, 2024
We are so glad you enjoyed it, Erica! Please come again.

8/10 Good

stavroula

Traveled with partner
Did not like the area !
Stayed 3 nights in Mar 2024
Response from Jason - GM on Mar 19, 2024
Thanks for staying with us stavroula. We appreciate the feedback.

10/10 Excellent

zaniya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jason - GM on Mar 19, 2024
We are so pleased to see your feedback, zaniya!

2/10 Terrible

LUIS

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I have been a Hilton Honors for years. My comments are not related to common areas of the Hotel. I'm talking about a room smelling very bad, a night table falling from the wall into the floor and a uber dependent facility. Being so far away from the airport comparatively speaking with your competitors, you guys should have a free shuttle like all the other Hilton hotels to get guests back to the airport. In the long run it will pay out. Another one I want to mention is that there is no Telemundo or Univision or any other Spanish speaking channels on the dish TV. Guys, a fact: Among people visiting South Florida in general, it is hard to find anyone that does not speak Spanish these days. Why not just have at least one of those channel in the tv? Feels like racist not having at least one available. Anyway, very disappointed this time with my favorite hotel brand ever, Hampton Inn.
Stayed 1 night in Mar 2024
Response from Jason Smith - General Manager on Mar 19, 2024
Dear LUIS,We are grateful that you have taken the time to share your observations with us. Please accept our apologies for any odor issues or night stand issues that you experienced. This is clearly within our control. We will certainly share your suggestions about a complimentary airport shuttle and TV station line-up with our ownership team. Thanks for your loyalty.

6/10 Okay

Bernadette

Stayed 1 night in Mar 2024
Response from Jason - GM on Mar 19, 2024
Thanks for the post Bernadette! We are glad you chose to stay with us.

6/10 Okay

eric

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
property needs keep up especially on the bathrooms
Stayed 1 night in Mar 2024
Response from Jason Smith - General Manager on Mar 19, 2024
Thanks Eric! Your feedback is valued and appreciated.