Presidential Suite, 3 Bedrooms | Premium bedding, pillowtop beds, in-room safe, desk

Reviews of Hilton Fort Lauderdale Beach Resort

4 out of 5
Hilton Fort Lauderdale Beach Resort
505 N Fort Lauderdale Beach Blvd, Fort Lauderdale, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 654 out of 1120 reviews" "
Rating 8 - Good. 266 out of 1120 reviews" "
Rating 6 - Okay. 109 out of 1120 reviews" "
Rating 4 - Poor. 49 out of 1120 reviews" "
Rating 2 - Terrible. 42 out of 1120 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Leila

Liked: Cleanliness, staff & service, property conditions & facilities
Great vacation!
Stayed 3 nights in Apr 2024

10/10 Excellent

Daphne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I heard they were getting a club on a top floor that one more reason I'd stay here again.
Stayed 5 nights in Apr 2024

10/10 Excellent

Joanne Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Across from the beach.
Stayed 3 nights in Apr 2024
Response from HFTL on Apr 23, 2024
Dear Christina,We love our beachfront location and are glad you did as well! Our team can’t wait to share our resort with you again. We wish you the very best until that next visit comes to pass. Sincerely,Hilton Fort Lauderdale Beach Resort

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from HFTL on Apr 24, 2024
Hello Oscar,Thank you for choosing our Hilton! We were elated to welcome you to Fort Lauderdale and look forward to seeing you back here by the beach.Sincerely,Hilton Fort Lauderdale Beach Resort

6/10 Okay

Brittany

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Entire stay in the Suite upstairs, goer was moving furniture allllll hours of the early morning.
Stayed 5 nights in Apr 2024
Response from HFTL on Apr 23, 2024
Dear Brittany,We appreciate your feedback and apologize for any disturbance you encountered via your neighbors. If in the future you’re struggling, let us know so we can do what we can to help reduce issues that may be occurring in neighboring suites. We hope that your overall stay exceeded your expectations and look forward to the next opportunity we’ll have to serve you. Sincerely,Hilton Fort Lauderdale Beach Resort

8/10 Good

JORGE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice beach hotel. On weekends, asume with high demands of rooms... the service of elevators od terrible!! Way too much time waiting in lobby or on floors waiting for elevaror.
Stayed 4 nights in Apr 2024
Response from HFTL on Apr 23, 2024
Dear Jorge,Your kind words on our overall experience warm us! Thank you! Do accept our apologies for any difficulty you experienced while traversing our property. That’s feedback we take to heart and look forward to improving ahead of your next visit. Until that return, take care! Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

Kathryn

Stayed 6 nights in Apr 2024
Response from HFTL on Apr 23, 2024
Dear Kathryn,Thank you for your perfect feedback! Our team can’t wait to welcome you again. Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

Anthony Earl, Mokena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from HFTL on Apr 23, 2024
Hello Anthony,Your perfect score is a treat to see! Thank you and please join us again soon. Sincerely,Hilton Fort Lauderdale Beach Resort

8/10 Good

Joshua

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, great staff, I didn’t like the amount of reserved loungers around the pool.
Stayed 3 nights in Apr 2024
Response from HFTL on Apr 23, 2024
Dear Joshua,It was a joy welcoming you to Fort Lauderdale! Thank you for celebrating our team and resort as a whole. We’ll continue to work hard to ensure our amenities can be enjoyed as fully as possible by as many of our guests as possible. It would be a delight to see you back in Fort Lauderdale, so please, join us again soon! Sincerely,Hilton Fort Lauderdale Beach Resort

8/10 Good

Susan

Traveled with partner
When we checked in we did not receive the room we thought we had paid for. They said because we had booked through Expedia, the description of the room was not correct. We thought we were getting a Jr. suite that was supposed to be over 600 sq’ with a kitchenette, bedroom and living space with a couch. Instead we got a small room with just a bed and small kitchenette(which was just a microwave, fridge and two burners on a very small countertop). The kitchenette had no kitchen supplies unless you asked for them. There was no laundry machines in the hotel to do a quick load of laundry. Instead we were told to use the laundry service that was crazy expensive. The workers in the pool area were very rude.
Stayed 7 nights in Apr 2024
Response from HFTL on Apr 22, 2024
Dear Susan,We appreciate your feedback. Our team does our best to work with external partners to ensure that the way they’re presenting our inventory is reflective of our offerings. We apologize for any disconnects you encountered to that end, in addition to any other drawbacks you found while on our property. We pride ourselves on being hospitable and transparent with those who join us, and will continue to do everything in our power to uphold those ends. Here’s hoping that the next time we see you, we leave a fuller impression. Until then, take care.Sincerely,Hilton Fort Lauderdale Beach Resort

6/10 Okay

Gregory

CONS: They don't advertise the $60/day parking fee associated parking your rental car! Only after staying a night did I find out the Budget rent-a-car desk in the lobby won't charge you for parking. The showerhead in the room looked old and clogged. The pool & spa water was frequently dirty. Nobody advised me of the bicycles they offer. The maid service couldn't tuck the sheets under the mattress. I've heard from other guests the onsite breakfast cafe had "rubbish" coffee. Be prepared to exhaust your walkable dining options in a very few short days without a rental car. PROS: I had a beautiful ocean view! Hard to get a room with a bad view here! You're right across the street from the Atlantic Ocean! The room overall was clean. Casablanca Cafe, El Vas, The Village Cafe, and Evenlyn's in the Four Seasons were all excellent and walkable dining options. The front desk staff overall were very friendly and welcoming!
Stayed 6 nights in Apr 2024
Response from HFTL on Apr 23, 2024
Dear Gregory,Thank you for sharing your feedback! We’re glad that our stunning views, hospitality, and location all blended to help your visit shine overall. To your shortcomings, our team works hard to be transparent with our guests and to maintain our property in ways that exceed expectations. We appreciate your comments on how you feel we can improve on those fronts and want you to know that you’ve been heard. Here’s hoping we see you again at which point, you’ll enjoy an even fuller stay. Until then, our team wishes you the very best in your travels. Sincerely,Hilton Fort Lauderdale Beach Resort

8/10 Good

Marnithia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was really nice, my balcony overlooked the beach, & it was really spacious. Nicely decorated, & I appreciated the 2 full bathrooms. However, it felt like no one had been in it for a while, kinda dusty, & had a stale smell. The property itself was very nice as well. There were a couple instances when I had to call multiple times for either towels or silverware. Every time I called/ texted valet for my car to be ready, it never was, ended up having to just call the front desk to make sure the car was ready instead. Valet was expensive, 55.00 per night. I also didn’t know the water in Fort Lauderdale was yellow. If it wasn’t an hour from Miami & didn’t have yellow water I’d stay there again, but that’s more to do with Fort Lauderdale than the property itself.
Stayed 3 nights in Jan 2024
Response from HFTL on Apr 22, 2024
Dear Marnithia,It was a pleasure sharing our resort here by the beach with you! Thank you for choosing to settle in and for sharing that the view from our accommodation left a lasting impression. We would have loved for all aspects of your visit to have impressed just as much, though, we appreciate your feedback on where you felt improvements could be made and apologize for those moments where our attentiveness didn’t measure up to our usual standards. Know that we’d relish the opportunity to serve you again and until then, wish you the very best in your travels.Sincerely,Hilton Fort Lauderdale Beach Resort

6/10 Okay

Abigail E

Disliked: Staff & service, amenities
For a property that supposed to be a luxury property things about this were just not luxury. As a chef, I wanted to do some fancy cooking in my room when I asked for pots and pans I got the cheapest equipment possible and not all the things I needed. I was also surprised, that housekeeping was very slow in making up rooms and I thought that many of the staff members had bad manners. Manners are important, especially in a high-end location.
Stayed 5 nights in Mar 2024
Response from HFTL on Apr 22, 2024
Hello Abigail,We appreciate your perspective on your visit and are sorry you felt that our complimentary kitchenware and hospitality didn’t meet your expectations. We’ll take that feedback under internal discussion and hope that you found joy in exploring our amenities and lovely beachside location. Our team wishes you well in your future travels! Sincerely,Hilton Fort Lauderdale Beach Resort

6/10 Okay

Bogdan

Liked: Cleanliness, staff & service
Booked an ocean view room..checked in late at night, unpacked and woke up to realizing there was no view of the ocean…they moved us the next day..had to repack and move. The elevators kept breaking down..at one point 2 of the 4 were down, and they thought
Stayed 5 nights in Apr 2024
Response from HFTL on Apr 22, 2024
Dear Bogdan,It was a joy welcoming you and we hope that you enjoyed your time exploring our amenities and our beachside community. Do accept our apologies for any inconvenience encountered with your room, and while traversing our property. Our aim is always to make our guest’s experiences as seamless as possible and your feedback on how we’re tracking to that end is valuable. We hope to have the privilege of welcoming you in the future for what we trust will be an improved stay. Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

Marchila

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love location, staff, and beach… we visit the resort annually.
Stayed 3 nights in Apr 2024
Response from HFTL on Apr 19, 2024
Hello Marchila,Nothing would make us happier than seeing you every year! Thank you for celebrating our resort and know that we’re counting the seconds until your return.Sincerely,Hilton Fort Lauderdale Beach Resort

8/10 Good

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very nice property was clean staff was respectful and courteous. The food offerings were reasonably thought out. The two issues we ran into were elevator accessibility on the weekend several times we waited twenty minutes for the elevator to arrive and take us to our room. The Nube restaurant should advertise that their dinner menu changes after 7:00 pm. We made reservations for 7:30 pm and was offered a small tasting type menu.
Stayed 6 nights in Apr 2024
Response from HFTL on Apr 19, 2024
Dear Charles,Thank you for letting us know that your overall stay was wonderful, thanks in part to our helpful team. We apologize for any inconveniences you experienced in navigating our property and enjoying its onsite dining offerings. Your comments have been heard and will be discussed internally. Look forward to an even better stay when we next see you here by the beach!Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

Adriana

Traveled with family
Liked: Property conditions & facilities
Clean
Stayed 4 nights in Apr 2024
Response from HFTL on Apr 19, 2024
Dear Adriana,We’re glad that our attention to cleanliness resonated with you! Thanks for stopping by and please join us again anytime.Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

Stephen John

Traveled with partner
Liked: Cleanliness, staff & service
The people that work there are awesome.
Stayed 5 nights in Apr 2024
Response from HFTL on Apr 19, 2024
Dear Stephen,Thanks for this note! We’re so glad that our hospitality shined during your visit. Until we see you back in Fort Lauderdale, our team wishes you amazing travels.Sincerely,Hilton Fort Lauderdale Beach Resort

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024
Response from HFTL on Apr 19, 2024
Hello Kevin,We appreciate you settling in and look forward to being a part of your next Fort Lauderdale getaway. Until then, take care!Sincerely,Hilton Fort Lauderdale Beach Resort

6/10 Okay

John, Brookline

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Run-down & poorly maintained, TINY gym for such a large hotel, noisy neighborhood.
Stayed 5 nights in Apr 2024
Response from HFTL on Apr 22, 2024
Dear John,We’re sorry to hear that our resort by the beach wasn’t in line with your tastes. The vast majority of our guests celebrate our central location by the water and our hospitality, so, it’s unfortunate that you felt your stay didn’t align with that sentiment. We’ll continue to do everything we can to ensure our guests’ happiness and hope we have the opportunity to more fully impress you someday soon. Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

Melinda

Traveled with partner
Liked: Amenities, property conditions & facilities
Beautiful room
Stayed 3 nights in Apr 2024
Response from HFTL on Apr 19, 2024
Dear Melinda,Thank you for saying so! Expect more of the same impressive accommodations and overall excellent experience when you next join us.Sincerely,Hilton Fort Lauderdale Beach Resort

4/10 Poor

Oswald

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The hotel was very noisy at night and the elevator was constantly out of service. Dated interior rooms made this the last time I visit this location
Stayed 2 nights in Apr 2024
Response from HFTL on Apr 22, 2024
Dear Oswald,Thank you for your feedback. While we would have loved our easy beach access, amenities, and hospitality to have left a lasting impression on you, it’s clear that some dimensions of your stay, ultimately, had a negative impact on your visit. We apologize for those inconveniences and will continue doing what we can to champion relaxation and efficiency at our resort. Until we see you again, we wish you the best in your travels. Sincerely,Hilton Fort Lauderdale Beach Resort

8/10 Good

Stacy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to work on elevator situation there, other then that a nice hotel.
Stayed 3 nights in Apr 2024
Response from HFTL on Apr 17, 2024
Dear Stacy,Thank you for this feedback. We understand the frustration that you and our other guests experienced around some of the elevator abnormalities we ran into during our busy Spring Break period and want you to know that your comments have been heard. Expect better when we next have the joy of welcoming you to Fort Lauderdale.Sincerely,Hilton Fort Lauderdale Beach Resort

6/10 Okay

Christina

Liked: Staff & service
Stayed 4 nights in Apr 2024
Response from HFTL on Apr 22, 2024
Dear Christina,Thank you for joining us! We hope your overall stay was excellent and would love to ensure your next visit goes even more smoothly than your last. Just let us know where you’d like to see improvement when you next check-in and we’ll work to accommodate your needs. Sincerely,Hilton Fort Lauderdale Beach Resort

6/10 Okay

david

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I was disappointed with the ocean front view. Also there was pressure washing in the middle of night so not much sleep. Only one elevator out of 4 working the majority of time.The panels on outside of building kept rattling at night making sleeping hard. So overall not to pleased with hotel.
Stayed 5 nights in Apr 2024
Response from HFTL on Apr 22, 2024
Dear David,We appreciate you joining us here by the beach. We hope that our stellar location and hospitality both left wonderful impressions on you. Our team, of course, apologizes for the areas of your visit that fell short of expectations. All of those comments will be discussed internally and improved where possible to ensure fuller stays for valued guests like yourself. Until we have the opportunity to welcome you again, we wish you the very best. Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

Alisson

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort and staff was friendly and provided great hospitality
Stayed 4 nights in Apr 2024
Response from HFTL on Apr 17, 2024
Dear Alisson,It was our pleasure to impress you with our hospitality and we hope to continue having opportunities to do so in the months and years ahead! Wishing you well until your return.Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVE IT! lots of cute workers 😝
Stayed 7 nights in Mar 2024
Response from HFTL on Apr 17, 2024
Dear Kelly,Thank you for letting us know that you enjoyed your visit! Please come see us again soon.Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

Gavin

Traveled with family and small children, Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 1 night in Apr 2024
Response from HFTL on Apr 19, 2024
Dear Gavin,Your perfect score warms us! Thank you and please make yourself at home with us again soon.Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

Johnny

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room showers are so good and clean
Stayed 4 nights in Apr 2024
Response from HFTL on Apr 19, 2024
Dear Johnny,Thank you for your kind feedback! Our team would love to see you back by the beach and wishes you well until that return.Sincerely,Hilton Fort Lauderdale Beach Resort

4/10 Poor

Ellen

Disliked: Property conditions & facilities
There was construction at the facility I was not notified about in advance of my arrival, our room door was sticky. The elevator service was slow and unreliable The monitoring at the pool, where loads of small, unattended children under the age of 12, or in the hot tub, but the severely enforced removal of personal items on a chair when a person could be within a pool I think it was unfair I had ordered room service. There was quite a delay in the room service. It took over an hour. I was received a phone call from the front desk and was told I would receive it would be credited and I wouldn’t be charged then when the food finally arrived and additional half an hour 40 minutes later, I had to sign a receipt charging me for that food no resolution was ever given to me to correct the matter. The room above our head, random and weird noises throughout the evening making it difficult to sleep.
Stayed 4 nights in Apr 2024
Response from HFTL on Apr 22, 2024
Dear Ellen,We appreciate you joining us by the beach. Our team hopes that over the course of your stay, you found property perks like our proximity to the beach and many of Fort Lauderdale’s best sites additive to your getaway. In reading your feedback, it’s clear that some aspects of your visit fell short of your expectations. Thank you for bringing to our attention how we could have made your stay more memorable and know that we’ll be discussing the whole of your comments internally as we continue to work towards crafting stays that balance our many guest’s ideas of what constitutes a great vacation. If there’s anything lingering you’d like to discuss, know that our team is here for you. Just reach out to us directly. In the interim, know that we’re wishing you the very best in your travels! Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

Brandon, Dublin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 7 nights in Apr 2024
Response from HFTL on Apr 15, 2024
Dear Brandon,Thank you for choosing Hilton! We look forward to seeing you back by the beach.Sincerely,Hilton Fort Lauderdale Beach Resort

8/10 Good

EMILY

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The pool, hot tubs, and beach across the street were great!!! The room itself wasn’t as clean as you would expect for the price point, but we are overall very happy we chose the Hilton!!
Stayed 3 nights in Apr 2024
Response from HFTL on Apr 15, 2024
Dear Emily,We’re warmed to know that you, overall, loved your time with us! Do accept our apologies for any lapses you noticed regarding your room. That’s feedback we value and will discuss internally in pursuit of further heightening our consistency. Expect better when we next have the joy of welcoming you to Fort Lauderdale.Sincerely,Hilton Fort Lauderdale Beach Resort

8/10 Good

Lukasz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a good vacation but expected slightly a better check in process. Upon arrival at 4pm which is the local check in time, we were informed that the room is not yet ready. While I understand it was the week of spring break and many families traveling, this is something the hotel should anticipate. I’ve been a Hilton Honors member for a while now, and have already had a positive experience. Eventually we got our room about 2 hours late, but the hotel manager did make it up to us by comping a $100 for restaurant on premises. The actual stay was good with room clean and staff friendly. Thanks
Stayed 4 nights in Apr 2024
Response from HFTL on Apr 11, 2024
Dear Lukasz,We were happy to have you with us and thank you for your participation in the Hilton Honors program! It’s wonderful to know that, overall, you enjoyed your time with us. We’d like to apologize again for the delay in making your room available and promise to keep working diligently to limit instances like that in the future. Our team can’t wait to welcome you back to our resort here by the beach!Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was the nicest we have ever stayed at. The customer service was outstanding. I would highly recommend this property. We will stay here next year for sure. What a wonderful experience. The facility, cleanliness, staff and service. Top notch!
Stayed 5 nights in Apr 2024
Response from HFTL on Apr 11, 2024
Dear Diane,Your praise means the world to us! Thank you! We hope you’ll join us again soon to take in more of the same tidy, friendly, and memorable experiences you so much enjoyed during your most recent stay. Take care until then!Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying here and we had a great experience. rooms are comfortable and clean and the staff is always knowledgable and friendly!
Stayed 4 nights in Apr 2024
Response from HFTL on Apr 11, 2024
Dear Stephanie,We’re glad to know that you enjoyed a comfortable stay and we thank you for making a return visit! Our team hopes to see you many more times in the weeks and months ahead here at Hilton.Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

Levi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious, modern with a beautiful view. I would definitely stay here again
Stayed 4 nights in Apr 2024
Response from HFTL on Apr 11, 2024
Dear Levi,Thank you for your kind words! We’d love to share our wonderful accommodations with you again, so please, hurry back just as soon as you can.Sincerely,Hilton Fort Lauderdale Beach Resort

8/10 Good

redi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff was amazing and very helpful .The place was very clean but the $30 a day for just a beach umbrella I thought was to much.
Stayed 5 nights in Mar 2024
Response from HFTL on Apr 10, 2024
Dear Redi,We appreciate your feedback and are happy in reading that you enjoyed a wonderful visit! We hope to make your next stay shine even brighter. Until we have that opportunity, know that our team wishes you the very best from Fort Lauderdale.Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

Natasha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our check in staff was friendly and quick service. Location of property is excellent and we loved our room view! Valet is a little over priced but great service.
Stayed 3 nights in Mar 2024
Response from HFTL on Apr 10, 2024
Dear Natasha,Thank you for your kind words! We pride ourselves on exceeding guest’s service expectations and are glad to have done exactly that throughout your visit. The moment you find yourself missing the beach, we hope you’ll choose to settle back in.Sincerely,Hilton Fort Lauderdale Beach Resort

8/10 Good

Ciprian Stefan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Clean spacious room. Great service overall. No major issues.
Stayed 4 nights in Mar 2024
Response from HFTL on Apr 10, 2024
Dear CiprianOur team is glad that our spacious suites, outstanding location, and stellar hospitality blended to make your time with us unforgettable! Thank you for your seal of approval. We look forward to seeing you back in Fort Lauderdale.Sincerely,Hilton Fort Lauderdale Beach Resort

8/10 Good

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Need more beach chairs.
Stayed 5 nights in Mar 2024
Response from HFTL on Apr 15, 2024
Dear Meghan,We appreciate your feedback! We certainly do our best to manage resources during this extremely busy Spring Break period and will keep refining our workflows to better meet that demand. Here’s hoping you enjoyed a wonderful overall stay and that we have the pleasure of welcoming you again soon.Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful resort the staff is super nice!
Stayed 4 nights in Mar 2024
Response from HFTL on Apr 9, 2024
Dear Michael,Thank you for your kind words! Our team looks forward to seeing you back here by the beach.Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from HFTL on Apr 10, 2024
Dear Melissa,It was a joy welcoming you to Fort Lauderdale and we hope to do so again soon.Sincerely,Hilton Fort Lauderdale Beach Resort

8/10 Good

Kliment

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Apr 2024
Response from HFTL on Apr 9, 2024
Dear Kliment,It was a joy to have you with us and we look forward to doing so again soon!Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

Boyani E

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and staff very friendly. However, one jacuzzi was not working. The water was cold. Overall, our stay was great.
Stayed 4 nights in Apr 2024
Response from HFTL on Apr 9, 2024
Dear Boyani,We’re warmed to know that your overall stay with us was lovely, thanks in part to our stellar team and attention to cleanliness! Expect more of the same excellence when you next choose to settle in. We’ll be waiting!Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

Stella Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Close to beach
Stayed 5 nights in Mar 2024
Response from HFTL on Apr 9, 2024
Dear Stella,We’re always excited to share our beachside location with guests and are glad that it left a stellar impression on you! The moment you find yourself missing the water, please, settle back in!Sincerely,Hilton Fort Lauderdale Beach Resort

10/10 Excellent

Irena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place ever , we had a great time
Stayed 7 nights in Mar 2024
Response from HFTL on Apr 9, 2024
Dear Irena,Reading that you had a blast with us here at Hilton means so much to our team! Until we have the joy of welcoming you again, we wish you amazing travels.Sincerely,Hilton Fort Lauderdale Beach Resort

6/10 Okay

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice, clean and attractive. The room we had chosen was very small and it was in a shared entry area with another room, supposed to be for families or people traveling together. This was not apparent online. We could hear everything they said. It also didn't have a balcony, which was not apparent online either. It's called a Beach House room. I spoke with Malieka the next morning and she said "That's the room you paid for. " And I said I didn't know that when I reserved it. Do you have any others? She said we don't have any thing until tomorrow. But she didn't offer to let me know when a room became available. The next day I got a text asking if everything was good and I said no. The asst. manager responded and I told him about the room . He said they could give me an upgrade for a difference in cost and I said we would take it. He was very pleasant and helpful. That room was very nice and had a balcony. What I expected when I made my reservation. And I couldn't hear everything from the next room. Everything was very good after that except when we went to the beach we had to wait an hour in the hot sun for our chairs and an umbrella which you pay $32 for. When I texted the customer service number unfortunately Malieka answered and said they had nothing to do with the umbrellas, they are run by a company. I said, "but the chairs we have to wait for are your company's responsibility to make sure we don't have to wait an hour for."
Stayed 5 nights in Mar 2024
Response from HFTL on Apr 11, 2024
Dear Cynthia,Thank you for reaching out to us on an additional platform. We’re always eager to hear guest feedback and appreciate yours. It’s clear in reading your review that your room and other dimensions of your experience during this busy Spring Break period didn’t measure up to your expectations. We’re sorry to hear that and do hope that the aspects of your stay you loved led to you creating lasting memories. We’ll continue to refine our experience in ways that enable us to create flexible stays for those who join us, no matter the demand we’re experiencing, and hope you’ll join us again so you can see the fruits of that constant striving for improvement first-hand. Until that return, take care.Sincerely,Hilton Fort Lauderdale Beach Resort

4/10 Poor

Sergio, Chatsworth

Disliked: Cleanliness
Stayed 4 nights in Apr 2024
Response from HFTL on Apr 11, 2024
Dear Sergio,We appreciate you choosing our resort by the beach! Our team would have loved for your stay to have more closely eclipsed perfection, so, if you have any feedback on how we could have better supported that end, let us know. Here’s hoping we see you back soon and can extend to you a stay that resonates with you more fully!Sincerely,Hilton Fort Lauderdale Beach Resort

6/10 Okay

James

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was ok just not to the level of others I’ve stayed at.
Stayed 3 nights in Apr 2024
Response from HFTL on Apr 11, 2024
Dear James,We appreciate your feedback. Our aim is always to exceed our guest’s expectations when it comes to their Hilton stays. We’re sorry we didn’t meet that goal during your visit and would love any feedback you may have that could help us make improvements where needed. We’d love to have you back and wish you well in your travels until then.Sincerely,Hilton Fort Lauderdale Beach Resort