Ratings based on 1,375 Verified Reviews

3.6 out of 5
70% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Very Nice Hotel , Good location ,

Posted Jan 17, 2017
Cons: Airport and cruise port shuttle
Location: Lots of retail and dining along the main street where the hotel is located
Hotel is in a good location for a stay , before and after a cruise . Water taxi stop right there and has a nice pool bar in a great setting .
3 out of 5
by A verified traveler

Posted Jan 10, 2017
Comfortable room and close to the airport. A free airport shuffle would be nice. The elevators were very dirty as were some of the other common areas.
1 out of 5
by A verified traveler

Posted Jan 9, 2017
Over rated hotel. I would not stay there anymore.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel.

Posted Dec 29, 2016
Stayed here while waiting to cruise. Great staff, nice breakfast buffet, close to cruise port
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 29, 2016
Our room had a great view. The staff was helpful and courteous.
1 out of 5
by A verified traveler from Maple Ridge, BC

Not impressed

Posted Dec 22, 2016
Pros: Close to the cruise port.
Cons: Clean the rooms, provide customer service training, better directions to the low end rooms.
The room and service were both disappointments. During check in, it seemed that the staff decided an Expedia bookings were not worthy of much service. We were giving poor directions to find a room at what seemed the furthest distance from the lobby. The room itself was not very clean, stains running down the washroom cabinets and hair on the bedsheets. Due to a long flight, we were dead tired and didn't bother complaining, but would not book with them again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to daughter

Posted Dec 20, 2016
Given a free upgrade due to noises outside room. Nice view. Breakfast was a high priced. So ate elsewhere.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bahamas

Good experience, will stay again.

Posted Dec 18, 2016
My family enjoyed our time at the Hilton, wish it was longer. Loved the atmosphere.
4 out of 5
Recommended
for Everyone
by A verified traveler from D

Posted Dec 13, 2016
Very nice, great view. Excellent customer service.
3 out of 5
by A verified traveler

I will not stay here again.

Posted Dec 8, 2016
Old hotel, dirty, noisy and not very comfortable.