Ratings based on 729 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Brunswick, GA
Highly recommend this hotel!Posted Sep 30, 2015
From check in until check out, our experience was one to remember as the staff went beyond the call of duty to ensure our stay was without any problems or delay. As we plan our next get away, we have one less problem because we now know exactly where we will be staying!
by A verified traveler
First night the fire alarm when off at 1:00 am.Posted Sep 29, 2015
Lot of noise at night people talking in the hall. After the fire alarm went off at 1:00am there was no explanation on what happened from part of the main counter management. Awkward!
for Everyoneby A verified traveler from Mississippi
Nice hotel but housekeeping was not the bestPosted Sep 29, 2015
Pros: I liked the décor, front desk staff, location
Cons: Housekeeping and communication with guests
Location: The location is great. There is shopping and great places to eat nearby. The hotel is about 30 minutes from Miami and Ft. Lauderdale.
This was my first time staying at this particular property. The front desk staff were friendly and efficient. The room was comfortable and spacious. However, there were roaches and bugs in the bathroom. My family and I stayed for 3 nights. Each day housekeeping came to clean our room but cleaning is not what we received. The roach I killed the first night was still on the bathroom floor when we returned to the room each night. In all, I killed three roached, one each night. Housekeeping only made our beds and changed our towels. That's called straightening up. No cleaner was used and no sweeping was done. I was very disappointed. It felt like I was at a cheap motel. To add to that, the fire alarm went off Saturday night and we had to get up out of our beds and exit the building. No one cared to explain what was happening. I still don't know if it was a false alarm or if the hotel was on fire. For my discomfort, I was offered a free breakfast. Needless to say, I will not stay at this property when I am in town again.
for Everyoneby A verified traveler from Florida
Very Good LocationPosted Sep 27, 2015
Pros: Easy access to expressway
Cons: A/C unit...Too Loud.
Very quiet location, close to shopping and schools
for Everyoneby A verified traveler from New Jersey
Major annoyancePosted Sep 21, 2015
Pros: Nothing to dislike...clean, spacious rooms, nice lobby, good buffet breakfast.
Cons: Having the room ready earlier than 11:00 p.m.
Location: Big, upscale shopping center with lots of good restaurants nearby.
I arrived at the hotel around 9:00 on Saturday night. I was told my room was not ready. I was also told that since I had booked through a 3rd party the rate I got did not include their free buffet breakfast. When I was still waiting for my room to be ready around 10:00 p.m. the nice young lady at the counter offered me a complimentary drink at the bar. I asked if I needed anything to show the bartender and she said to just mention her name. When I told that to the bartender he said he wouldn't give me the complimentary drink. I returned to the desk and the woman went to the bartender and got me the drink. My room was finally ready at 11:00 p.m. An otherwise lovely hotel.
for Everyoneby A verified traveler from Miami
Very nice hotel and friendly staff...Posted Sep 21, 2015
Pros: convenient location to I-75...clean rooms....friendly staff
Overall experience was excellent. The hotel was clean and the staff was very helpful and friendly. It is located near major highways, malls and great restaurants.
for Everyoneby A verified traveler
Nice and quiet hotel close to everythingPosted Sep 21, 2015
Excellent hotel, close to a nice mall good restaurants
for Everyoneby A verified traveler from Miami,FL
Ver good experience!Posted Sep 20, 2015
Very fast check in, room was very clean, overall experience was amazing the only thing was the matress was a little too hard but other than that stay was amazing
by A verified traveler from Florida
Posted Sep 8, 2015
Pros: My first Impression ........very nice.....Until my Body laye'd on this terrible Mattress
Cons: This room definitely needs a new mattress
Location: The location was awesome due to the fact you have Grocery stores Shops and Restaurants right around the corner
The Hotel itself was very clean and nice, I stayed in Room 126 and this room is in desperate need of a new mattress I thought I was sleeping on a roller coaster the mattress moved with your body if i turned to the right side the left side of the bed was higher then the right and the same thing happen d if i turned on my left side just awful. My back still is aching as we speak. I dont know if I risk to stay there again ?
for Everyoneby A verified traveler from New York
Close to the highway, shopping & restaurants.Posted Aug 29, 2015
A car is needed to get around - nothing within walking distance. Overall, a very pleasant hotel. We'll stay there on our next visit to the area.