the mold made me sick. I am waiting for a refund for the last day of my stay, checked out a day early because of the awful condition of the room. a portable air conditioner that did not work properly. mold in the vents and bathroom. duck tape on the windows did not keep the wind out. had to go search for towels, the floors were not kept clean and the bed was hardly made one day. I am waiting for a refund or I will fight it with my credit card company.
Comment from Hotel Management
Mar 15, 2017 by Guest Services, Hotel Management
Our hotel team values guest feedback and we thank you for your feedback. We regret that your recent stay with us fell short of your expectations and our own high standards, and we assure you that what you’ve described is not the typical Historic Hollywood Beach Resort experience. We wish we would have had the opportunity to speak with you personally while you were still on property so that we could extend our personal apologies and learn more about your experience. If you would still like to discuss this matter, we are happy to assist and we hope to have the pleasure of welcoming you back for the true Historic Hollywood Beach Resort experience.