Ratings based on 434 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
95% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 27, 2016
Took over one hour to get checked in. No rooms were available. Then I waited for a room while other guests checked in.
3 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Nice hotel close to lots of shopping

Posted Jan 13, 2016
We had a good experience overall. The airport shuttle was a nightmare, we called three times to be picked up and waiting outside the airport for 2 hours. Not a perfect way to start your vacation.
4 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis

Posted Jan 12, 2016
Cons: Organization at the front desk when checking customers in. The employees had to deal with phone calls & other things while checking guests in.
Location: Plenty of places to eat and sights to see.
The experience was good. The manager seemed a little overwhelmed with answering the phone, helping other employees and helping guests
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2016
Pros: Close to Port for cruise.
Cons: Even though we booked through Expedia, Holiday Inn advised they were not able to provide a receipt when we checked out - i thought that was a bit odd.
Location: Close to Port - primary reason for choosing hotel.
Shuttle from Hotel was great but time consuming. Need more shuttles. If you miss one - the wait for it to return was long.
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Northern Florida

traveled alone to visit relatives

Posted Dec 31, 2015
Pros: room rate reasonable for location and room quality
Cons: For the traveler sought I don't believe much can be improved upon other than maintaining good service/employees and very clean Hotel with present rate
Location: This is strong point. Restaurants, shops, cruise ships, and beach are all very close with most a short walk.
This stay was for late night arrivals and early morning departures as I left early each morning and came back late. I did stop one morning for their breakfast and had coffee and cereal, observing that they had a good selection of breakfast items and area was clean. The entry was well lit and gave a secure environment due its location just off the street. This Hotel I rate as average as to environment and quality of room. I stay at Holiday Inn Express when traveling alone and they meet all my individual needs but with family I stay at a higher rated/star Hotels. I would recommend this Hotel for expectations of average quality and no frills or amenities necessary at a reasonable rate.
5 out of 5
Recommended
for Everyone
by A verified traveler from MO

Nice hotel friendly staff good location

Posted Dec 31, 2015
Upon arrival we found out that there was only a handicapped room available on the first floor. We took it anyway. Check in was quick and front desk agent was very nice. Breakfast was good, the room was comfortable and clean. I used to stay at Hampton Inn but from now on I will stay at HIE. There was only one problem. We didn't mind the handicap room however because of the ramp going to the bathroom we noticed the carpet was wet. We didn't use the shower but felt bad that this was a bad damage to the carpet. Also the hallway smelled a little damp but it wasn't a big deal either. Overall we're very happy with the service, price, location and cleanliness..i should also mention that the room has a very up to date look. VERY NICE
5 out of 5
Recommended
for Everyone
by A verified traveler from austin, texas

Exceeded expectations

Posted Dec 30, 2015
Perfect for night before cruise. Van pick up at airport arrived quickly. Small. Problem with AC controls brought immediate attention from staff and change of room. Several good restaurant choices nearby. Booked transfer to port at hotel desk. Transfer service was courteous and efficient.
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location for transit guests

Posted Dec 29, 2015
Complimentary shuttle picked us up from the nearby airport at midnight. Very convenient location for cruises. Rooms were clean and comfortable and staff were friendly and helpful!
2 out of 5
by A verified traveler

Posted Dec 28, 2015
Cons: There is nopoo
There is no pool. Internet service was horrible. I got a room across from the utility room where they slammed the door non stop. It was very noisy.
5 out of 5
Recommended
for Everyone
by A verified traveler from jordan

Nice hotel close to most of the things wants to do

Posted Nov 24, 2015
Pros: Close to restaurants and bus stops
Cons: A larger breakfast room.
Location: Again all kind of restaurants are within a walking distance,so is the water taxi,the truly and bus stops.
A very pleasant and helpful staff,just to name a few,Marie,Evert,Roger,Margaret etc,are always there for whatever assistance we needed,and always provided with a big smile.We travel a lot and stay in various hotels,but few of the staff match those at this hotel.