This hotel was very nice and convenient by the beach but anywhere online before booking this place they don't tell you about $100 deposit. If you don't have this $100 and want to cancel your reservation then there's another fee. Another thing they don't mention is you have to pay parking daily. This issue is we had two cars they only have 49 spots and 75 rooms so we had to park 4 blocks down at a garage hourly because they didn't have space for the cars and this was so ridiculous. The staff are not well informed and can care less about your issues. We witnessed a gentlemen with a handicapped mother asked for a floor room and the staff told him since you didn't specify you get what you get. Terrible service terrible!!
Comment from Hotel Management
Feb 27, 2017 by Management, Hotel Management
We do apologize that you did not see where Expedia posts the security deposit of $100 and the parking charge. There is a section labeled "FEES" and there you will find the breakdown of all the deposits and charges. It clearly states that parking is $14.95 a night plus tax and that the deposit is $100 per stay. Since you booked online we unfortunately have no other way of communicating this to you and we count on you to read before you book. Also, please keep in mind that we do not have a say on where Expedia posts these things on their website.
As to the incident that you witnessed about the gentleman and his mother, yes, that was the case. We were fully booked and every room on the first floor was already checked in. Like you said, they did not request a first floor room online. We were trying to relate that to the guest that had limited English speaking abilities. We did come to a resolutions that made him very happy. We are sorry you did not get to see the entire encounter.
We work really hard to accommodate guest, provide them with excellent customer service and a clean room for their vacation. Thank you for leaving a review and we will make sure to relate to Expedia that you were unhappy with the way they advertise the fees on their website.