Ratings based on 1,573 Verified Reviews

4.2 out of 5
90% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 4, 2017
We stayed here for one night after a cruise. They have a free shuttle to Sawgrass Mills and there is tons of nearby dining. The rooms are a great size the bathroom is a bit small. The only real down side was not having a shuttle to the airport but I would definitely stay here again.
Comment from Hotel Management
Apr 9, 2017 by Jennifer Johnson, Hotel Management
Thank you for your great review. I especially appreciate your comments about our location – we are so close to so many restaurants and great shopping. We hope you'll come and visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Nice hotel. Would stay there again.

Posted Mar 1, 2017
Large room with very comfortable bed. Free parking. Quiet location.
Comment from Hotel Management
Mar 18, 2017 by Jenny Johnson, Hotel Management
Dear Tiffini, Thank you for your great review. I especially appreciate your comments about our large rooms and our quiet location. We are situated away from the road so it is very peaceful here! We are working hard every day to make our guests stays memorable and we hope it makes a difference. Thank you for sharing your thoughts. We hope you'll come and visit us again soon! Hospitality Begins With Me! Jenny Johnson General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

A little disapointed

Posted Feb 23, 2017
Pros: Good location
Cons: Maintenance
Location: Restaurants and mall close by.
Hotel was in a good area. Breakfast was gross. Light out in the room, refrigerator wasn't cold. Hotel lost power for 3 hours.
Comment from Hotel Management
Feb 25, 2017 by jennifer.johnson@hyatt.com, Hotel Management
Dear Lisa, I hope that you'll give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Hospitality Begins With Me! Jenny Johnson General Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Medellin

Nice hotel great location

Posted Jan 30, 2017
Nice hotel, great location... very quite. Great for business or shopping
Comment from Hotel Management
Feb 23, 2017 by Jenny Johnson, Hotel Management
Dear Joe, Thank you for your review and for your kind comments. We hope that you will come and stay with us again! We strive every day to make memorable stays for our guests and your terrific feedback lets us know we are heading in the right direction. Hospitality Begins With Me! Jenny Johnson General Manager
5 out of 5
by Christopher

Posted Jan 25, 2017 on Hotels
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Thank you for completing the survey. We hope that you will come and stay with us again! Hospitality Begins With Me! Jenny Johnson General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Bahamas

Nice hotels close to shopping area.

Posted Jan 15, 2017
The hotel staff were very pleasant and helpful. A great place to stay if you are on a shopping trip as most stores are in the vacinity.
Comment from Hotel Management
Feb 23, 2017 by Jenny Johnson, Hotel Management
Dear Yvonne, We appreciate your feedback about our great hotel. We are working hard every day to make our guests stays memorable and we hope it makes a difference! Thank you for sharing your thoughts! Hospitality Begins With Me! Jenny Johnson General Manager
5 out of 5
by Richard

This traveler left a rating score only Posted Jan 13, 2017 on Hotels
3 out of 5
by Robert

This traveler left a rating score only Posted Jan 9, 2017 on Hotels
5 out of 5
by A verified traveler

Posted Jan 7, 2017 on Hotels
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Thank you for completing the survey. We hope that you will come and stay with us again! Hospitality Begins With Me! Jenny Johnson General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

One night business stay

Posted Jan 5, 2017
I spent only one night at the hotel, but I was very pleased with my experience. Staff were very personable. The room was very spacious, clean, and modern.
Comment from Hotel Management
Feb 23, 2017 by Jenny Johnson, Hotel Management
Thank you for your great review. I especially appreciate your comments about our staff - they are terrific! We are working hard every day to make our guests stays memorable and we hope it makes a difference. Thank you for sharing your thoughts. We hope you'll come and visit us again soon! Hospitality Begins With Me! Jenny Johnson General Manager