Close to beach but few issues
Posted Nov 21, 2016
Need to pay to park each car each night. No breakfast included. AC did not cool room. Temp was warm for having AC on high. Poor air circulation due to one small vent, maybe? Engineer did come to assist but not much he could do about air circulation with small vent. He had mentioned it to hotel before about the AC. He did get two fans for our 2 rooms. Since it didn't work, the hotel, however, did comp our fee to park 2 cars. All vending machines were out of order so we had to buy drinks, water sode, at the store. Hotel is beautiful with pool and landscaped area. Nice room with balcony, although, kind of long walk around since it was almost to the other side of the reception area and cannot park near room. Parking lot by reception only.
Comment from Hotel Management
Dec 1, 2016 by Maria, Hotel Management
We apologize that your most recent stay was not what you had hoped for. Our top priority is going above and beyond our guests' expectations and we are concerned to hear this was not the experience you received. We will certainly pass along your comments to the appropriate departments in an effort to continuously improve future stays for our guests