Expect the unexpected
Posted Apr 11, 2017
Booked room for good rate in the area, didn't see to be a bad location or facilities. At check in i was told that needed to leave $100 for incidentals because I booked through Expedia, and it was Hotel policy. He insisted that it was not a charge, just an authorization, but it would take 4-5 days to come off, but then he proeceeded to acknowledge that it was a charge. I declined to do put my card, and asked to see the hotel policies, which the clerk could not find. He then decided to argue the point with me, and I started to rthink as reviews on the hotel chain, for what he decided to check me in, and give me my key, but not before making sign for a non-smoking policy with a fee of $250 if they need to clean the smoke smell. Put me in a room next to the elevator, the room must have been an smoking room before, and demanded him to come and check/smell the room, because I could already see that would try to hit me with the fee. He acted like it was never that like that. I usually leave my card for incidentals, but he was very clear from the beginning that was going to charge my card because I booked through Expedia. So that alerted me that it was either this hotel's game or the chain, but after reading different locations reviews, is definitely the chain.
Definitely would not stay at this or any other La Quinta Hotels!!
Comment from Hotel Management
Apr 15, 2017 by General Manager, Hotel Management
Thank you for letting us know about your experience. I apologize the difficulties you had during your stay and look forward to you having a better one next time you're with us.