Ratings based on 886 Verified Reviews

3.6 out of 5
75% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Noisy and smelled.

Posted May 25, 2017
Stayed Thursday through Tuesday. Room smelled musty, closet rod was broken, two dogs were barking across the hall to the wee hours of the morning and the hallway smelled like someone had been sick. Complaints about the dogs resulted in my wife and I having to pack up and move to a different room. That room was quiet and smelled better. The staff was polite and we were compensated for the night we had to move. I was told that LaQuinta is pet friendly and we happened to be the victim of irresponsible pet owners. However, I will not stay at another LaQuinta again and will make sure to ask about pets before booking.
Comment from Hotel Management
May 27, 2017 by Jean-Paul J, Assistant General Manager, Hotel Management
Thank you for taking the time to tell us how your stay was. I am really sorry to hear that you had this experience! I'm glad that my desk staff was able to get you a room to better settle into without issues, but you shouldn't have had to do this to enjoy your stay here. We will be undergoing renovation starting in June, and will be designating pet rooms going forward to avoid these types of issues for our guests. I really hope you will give us a second chance, we'd love to see you back again!
3 out of 5
by A verified traveler from Florida

Served the purpose!

Posted Apr 22, 2017
I've stayed here before, check in is always great. I will use the young lady at the front desk's first name initial of "T" as Her name. She is always great! Thank you "T". From there it's Just an older place where a refresh beginning this January will be commencing...thank God! After entering my room and unpacking I went to put a Few beverages in the fridge and to my surprise was the previous customers old milk and yogurt with a dirty spoon. Soooo, this kind of sent me Into alert on to how well the room had actually been cleaned after the last customer checked out. What else was missed or skipped to cut corners? Then I get the heeby Jeebies....were the pillow cases changed? Were the sheets changed? Kinda gets me thinking. I'm a person of detail. Hopefully just a simple mistake. I did not like the fact that the T.V. Is on the dresser, which is located on the side of the bed...sore neck having to look sideways to watch the tele. I will not be staying at this location again until after the refresh is complete.
Comment from Hotel Management
Apr 25, 2017 by Manager, Hotel Management
I apologize housekeeping missed the items in the fridge. I will be sharing your feedback with our housekeeping staff to help us improve where we fall short. We will be undergoing a major renovation this summer.
3 out of 5
Recommended
for Everyone
by A verified traveler from nassau bahamas

It was ok... near shopping area

Posted Apr 19, 2017
Book thru Expedia was aware to pay cash upon checking in.. when arrive the girl at the front desk told me I have to have a credit card whiles I was giving her the cash.. I explain I didn't have a credit card she said I wouldn't be able to stay... keep in mind I already had a long day due to delay of my flight and it's 10pm and I'm just getting a chance to check in. After I was denied the payment of cash of 5 nights my family and I went hotel hunting.. but no luck (because of Easter weekend) I return to the same hotel with intensions to speak with the manager only to find another lady at the front to assist me.. she was pleasant and helped me with my stay.. other than the first rude agent everything would of been ok hotel need to be renovated.
Comment from Hotel Management
Apr 25, 2017 by Manager, Hotel Management
I apologize for the poor service you received. We do require a credit card for incidentals to be authorized in the amount of $75 at this location. You still may pay your room bill with cash if you wish to do so. We are excited to inform you we will be undergoing a renovation this summer. Thank you for your feedback.
2 out of 5
by A verified traveler from New York

Not up to La Quinta Standards

Posted Mar 27, 2017 on Orbitz
Pros: I liked how friendly the front desk was.
Cons: The breakfast needs attention Housekeeping needs customer service training Room accommodations/amenities could use updating
Location: Location during this stay was horrible, there was construction going on next door and the lights were shining right into my room all night.
My experience here was not what I was expecting. The initial check in was very reasonable, however, when I went to my room (404) I noticed the elevator was filthy, and the carpets had several stains all through the hallway. Then when I arrived in the room, I noticed there were very few electrical outlets and the fridge was so old it was turning colors. Not to mention the Television was extremely small for the size of the room. I attempted to watch a basketball game from my bed one night and was practically unable to see the scores because of the size of the screen. My biggest complaint was on thursday after returning from my business meeting, housekeeping never came into my room. I had to go down to the front desk just to get towels. When I mentioned to the front desk that no one had been there they were very understanding. Approximately 45 minutes later someone came up to the room, however they did not change the sheets to the bed, empty the garbage or put new shampoo and soap in the bathroom. So i had to make a second trip down to the front desk. These type of things did not give me the experience I expected of La Quinta.
Comment from Hotel Management
Mar 30, 2017 by Manager, Hotel Management
Thank you for your feedback. I am truly sorry you encountered these issues with our housekeeping staff. We will be reviewing your feedback with the department to help us improve where we fall short. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 27, 2017
Staff friendly, hotel appealing rooms clean beds not too firm, but not too soft just uneven for 2 to sleep in ok for a short stay though
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Nice hotel

Posted Mar 24, 2017
Pros: Expedia
Cons: Nothing
Location: Close to downtown and airport
Nice overnight stay very happy with hotel and desk staff. Rooms were clean
Comment from Hotel Management
Mar 25, 2017 by Assistant General Manager, Hotel Management
I am very pleased to hear about your experience at our location. Thank you for sharing your comments and we look forward to seeing you again!
5 out of 5
by Brian

Clean and comfortable

Posted Mar 21, 2017 on Hotels
Clean and comfortable
3 out of 5
by A verified traveler

Nice location.

Posted Mar 19, 2017
Cons: Food
Location: Well located
Really bad breakfast. Service really regular. Well located.
Comment from Hotel Management
Mar 20, 2017 by Manager, Hotel Management
I'm sorry our breakfast did not meet your expectations. We appreciate the feedback. Thank you
4 out of 5
Recommended
for Everyone
by A verified traveler

Very good

Posted Mar 19, 2017 on CheapTickets
Inviting clean, staff accomadating. Good time. I will invite friend family to spend time at your facilities, and me and my family will stay again.
4 out of 5
Recommended
for Families
by A verified traveler from Cincinnati

Affordable hotel is nice area by mall.

Posted Mar 15, 2017
Pros: Staff and Location!
Cons: Furniture was old.
Location: Sawgrass Mills and Broward Mall.
The hotel is in business district area and down the street from the mall. There are plenty of restaurants in this area and is very close to the 595 highway. Also, Sawgrass Mills is only a few exits away and the FLL airport is only like a 10-15 minute drive. The staff was friendly! The only small setback was that the furniture was a little bit outdated and kind of had an old type of smell. .
Comment from Hotel Management
Mar 16, 2017 by Manager, Hotel Management
Thank you for your feedback, we are glad you enjoyed your stay:)