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This hotel could use a major facelift. Very old decor and dated look. The front desk reception staff was very nice and the location convenient but the hotel itself is not very nice.
We had a quiet night at the hotel after a long trip
Francisco
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 19, 2024
Dear Francisco,Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your positive ratings and are glad to know your overall convenience during your stay. Your feedback is very important to us as a Wyndham Rewards Member. Here at La Quinta Sawgrass Mills which is now under new hotel ownership and new management, we aim to uphold the highest standards and exceed your expectations. We hope you had a memorable stay with us and we look forward to welcoming you again soon.
Hi Manuel. Thank you for rating your stay with us. We hope to learn more what made your stay to your expectations. We goal to uphold the highest standards and exceed your expectations everytime. We hope you had a memorable stay with us and we look forward to welcoming you again soon.
8/10 Good
Marissa
Apr 17, 2024
Liked: Cleanliness, staff & service, amenities
Like very near to sawgrass mall
Marissa
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 18, 2024
Hi Marissa. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your positive rating and are glad to know your overall convenience during your stay. We hope you had a memorable stay with us and we look forward to welcoming you again soon.
6/10 Okay
Cynthia
Business traveler, Traveled with family
Apr 16, 2024
Liked: Amenities
Hallway odor. Sitting chair in room awfully dirty
Cynthia
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Cynthia,I'm sorry to hear about the issues you encountered during your stay. We take cleanliness and comfort seriously, and it's disappointing to hear that your experience fell short of expectations.Regarding the bad hallway odor and dirty sitting chair in your room, we apologize for any inconvenience caused. We will address these issues promptly to ensure that they are resolved and do not occur in the future.Your feedback is valuable to us, and we appreciate you bringing these concerns to our attention. If there's anything else you would like to discuss or if you have any further feedback, please don't hesitate to contact us. We want to ensure that your future visits are much more pleasant and enjoyable.
8/10 Good
Maria
Apr 15, 2024
Liked: Staff & service
Disliked: Cleanliness
H
Maria
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 16, 2024
Dear Maria. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. Your feedback is valuable to us, as we goal to meet and exceed your expectations, and continuously strive to provide you with the most exceptional service. We hope you had a memorable stay with us and we look forward to welcoming you again soon.
8/10 Good
sharaz
Apr 12, 2024
Liked: Staff & service
I continue to use this facility due to the customer service..
sharaz
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 15, 2024
Dear Sharaz.Thank you for taking the time to share your feedback. We're delighted to hear that you found our staff to be nice and friendly during your stay. Providing excellent service is a top priority for us, and we're glad that it contributed positively to your experience. If there's anything else you'd like to share or if you have any suggestions for how we can make your next stay even better, please don't hesitate to let us know. We appreciate your support and hope to welcome you back again soon!
Very old and outdated. Strong smell of odorizer. Needs serious update. Carpets in hall dirty. Room carpet old. Did not like at all.
Krista
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 11, 2024
Dear Krista,Thank you for sharing your feedback with us. We apologize for the issues you experienced during your stay. We take all guest feedback seriously, and we will address the concerns you mentioned regarding the outdated condition of the hotel, the strong odor, and the cleanliness of the carpets.Rest assured, we are continuously working to improve our facilities and services to provide a better experience for our guests. Your comments will be shared with our management team to take appropriate action and make necessary updates.We appreciate your feedback and hope you will consider giving us another chance in the future to show you the improvements we have made.
6/10 Okay
Heidi
Traveled with family
Apr 10, 2024
Liked: Amenities
Old need update
Heidi
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 11, 2024
Dear Heidi,Thank you for your feedback. We acknowledge your comments about the need for updates in our hotel. We are constantly striving to improve our facilities to enhance the experience for our guests. Your input is valuable to us, and we will take your suggestions into consideration as we work on future renovations and upgrades.If there is anything specific you would like to share or if you have any further suggestions, please feel free to let us know. We appreciate your patronage and hope to welcome you back in the future to experience the improvements we make.
6/10 Okay
Marion
Apr 9, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Marion
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 11, 2024
Dear, Marion. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. Your feedback is important to us. We hope to hear more from you and learn more about what made your stay below your expectations. Here at La Quinta Sawgrass Mills which is now under new hotel ownership and new management, we continuously strive to meet your expectations. We hope that you give us the opportunity to better serve you in the future.
6/10 Okay
Emily, Alburgh
Traveled with partner
Apr 7, 2024
Liked: Staff & service
Disliked: Amenities
Overall it was just ok…the bed was super comfy, but the interior of the rooms needs some work. The bathroom was stained and dingy, the tv didn’t work well, and the ac barely worked- didn’t really keep the room as cool as I like. I would stay again for a quick overnight if I needed to especially because of the comfort of the bed.
Emily
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 11, 2024
Dear Emily,Thank you for sharing your feedback with us. We're glad to hear that you found the bed comfortable during your stay. However, we apologize for the issues you encountered with the room's interior, bathroom condition, TV functionality, and the AC not meeting your expectations.Your comments are valuable to us as we strive to improve our guests' experiences. We will address these issues with our team to ensure that similar problems are not repeated in the future. We appreciate your understanding and hope that you will give us another opportunity to provide you with a more enjoyable stay on your next visit.If there's anything else you would like to share or if you have any specific suggestions for improvement, please feel free to let us know. We value your input and look forward to welcoming you back for a better experience.
Dear Arthur,Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. Your feedback is important to us and we sincerely apologize for not fully meeting your expectations. We hope to hear more from you and learn more about your stay as we goal continuously improve our services and facilities and provide you with the convenience and relaxation you deserve.We hope that you will still give us the opportunity to welcome you back and better serve you in the future.
Dear Jean,I'm sorry to hear about the issue with cockroaches in your room. That's definitely not the experience we aim to provide for our guests. We take cleanliness and pest control very seriously, and we will investigate and address this matter immediately.Please accept our sincerest apologies for any discomfort or inconvenience this may have caused during your stay. Your feedback is essential for us to improve, and we will take all necessary steps to ensure that such incidents do not occur in the future.If there's anything else you'd like to share or if there's anything we can do to make it right, please don't hesitate to let us know.
4/10 Poor
Nikita
Apr 4, 2024
Nikita
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Apr 11, 2024
Dear Nikita. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills.We are sorry that your experience did not meet your expectations. We hope to hear more from you and learn more about what made your stay below your expectations. Here at La Quinta Sawgrass Mills which is now under new hotel ownership and new management, we strive to meet your expectations and provide you the highest of standards. We sincerely hope that you give us the opportunity to better serve you in the future.
The property and the rooms were dirty and poorly kept. Ventilation was filthy.
Hugo
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Dear Hugo,Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you had during your stay. It is disheartening to hear that the cleanliness and maintenance of our property did not meet your expectations. Please know that providing a clean and comfortable environment for our guests is of the utmost importance to us, and we regret that we fell short in this regard.Rest assured, we will take immediate action to ensure that these areas are thoroughly cleaned and maintained to our high standards.Your feedback is invaluable to us as it helps us identify areas for improvement. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.If there is anything else we can assist you with or if you would like to discuss your concerns further, please do not hesitate to contact us directly.
Dear Joaquin,We apologize for the inconvenience and disappointment you experienced during your stay at our hotel. We take all feedback seriously and strive to ensure that every guest has a comfortable and enjoyable experience with us.We would greatly appreciate it if you could provide us with more details about your concerns so that we can address them promptly. Your feedback will help us identify areas for improvement and take the necessary steps to enhance our services and facilities Your satisfaction is our top priority, and we want to do everything we can to make things right for you.Thank you for bringing your concerns to our attention, and we hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.
The stay was nice rooms need an update and there we’re ants in the room.
fredricka
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Dear Fredricka,Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that you had a nice overall experience, but we're sorry to learn about the issues you encountered with the room condition and the presence of ants.Please accept our sincere apologies for any inconvenience caused. Rest assured, we take cleanliness and maintenance very seriously, and we will address these issues immediately to ensure they do not recur.We appreciate your feedback as it helps us to identify areas for improvement. If there's anything else we can do to make your future stays more enjoyable, please don't hesitate to let us know.We hope to have the opportunity to welcome you back and provide you with a much-improved experience.
4/10 Poor
Eugene
Mar 29, 2024
Disliked: Cleanliness, staff & service
I didn't spend a lot of time there to evaluate it!
Eugene
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Dear Eugene,Thank you for taking the time to provide feedback about your recent stay with us. We understand that your time with us was brief, and we appreciate your willingness to share your thoughts.If you have any specific feedback or concerns, please don't hesitate to contact us directly. We always strive to provide the best possible experience for our guests, and your input helps us identify areas where we can improve.Thank you for choosing to stay with us, and we look forward to the possibility of welcoming you back in the future with much positive experience.
Dear Leah. Thank you for taking the time to share your feedback with us regarding your recent stay. We appreciate your candid comments and apologize for any inconvenience you experienced due to the condition of our property.We understand your concerns about the age and condition of our hotel, and please know that we take your feedback seriously. Our team is constantly working to improve our facilities and guest experience, and we will certainly consider your comments as we plan for future updates and renovations.We are pleased to hear that you found our location convenient, and we hope that despite the shortcomings you encountered, you were able to enjoy your time in the area.Once again, we apologize for any dissatisfaction you experienced, and we appreciate your understanding. If you have any further comments or if there is anything else we can do to assist you, please don't hesitate to reach out to us directly.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for a more positive experience.
Room was not cleaned properly. Advertised breakfast was very limited and of poor quality.
Ralph
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 28, 2024
Dear Ralph,Thank you for bringing your recent experience to our attention. We are sincerely sorry to hear that your stay did not meet your expectations, particularly regarding the cleanliness of your room and the quality of our breakfast offerings.Please rest assured that we take your feedback seriously, and we will address the issues you mentioned with our housekeeping and kitchen teams to ensure that similar situations do not occur in the future. Cleanliness and the quality of our amenities are of utmost importance to us, and we apologize for any inconvenience caused.We understand the importance of providing a satisfying breakfast experience for our guests, and we regret that our offerings fell short of your expectations. Your feedback will be shared with our culinary team as we strive to improve and enhance our breakfast options.We appreciate your honesty and thank you for bringing these matters to our attention. It is through feedback like yours that we can identify areas for improvement and work towards providing better experiences for our guests.If there is anything else we can do to address your concerns or if you would like to discuss your experience further, please do not hesitate to contact us directly. We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
Dear Carlos. Please accept our sincerest apologies for the inconvenience and frustration caused. We take such matters very seriously, and please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrencesIf there's anything else we can do to address your concerns or if you have any further feedback to share, please don't hesitate to reach out to us directly. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
10/10 Excellent
Carolyn
Mar 24, 2024
Liked: Cleanliness
Carolyn
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Hi Carolyn. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your feedback and are glad to hear about your satisfaction and convenience during your stay. We are committed to providing exceptional service to all our guests. We hope you had a memorable stay with us and we look forward to welcoming you again soon.
8/10 Good
edward
Mar 23, 2024
Liked: Cleanliness, staff & service
edward
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Edward,We thank you for sharing your feedback with us. We regret to know that we fell short of your expectations. This is not reflective of the high standards we aim to uphold. Know that we aim to uphold the highest standards and exceed your expectations. Rest assured, improvements are underway to enhance the overall experience for our loyal guests. We hope you will consider giving us another chance to provide you with a more enjoyable and updated experience.
4/10 Poor
Tim
Traveled with family
Mar 23, 2024
Disliked: Property conditions & facilities
Old and tired hotel. Needs updating
Was probably considered a nice place to stay when new in 1975.
Tim
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Tim,Thank you for sharing your feedback with us following your recent stay. We appreciate your feedback, and we apologize for any inconvenience caused by the condition of our property.Please know that we are committed to providing a comfortable and enjoyable experience for all our guests, and we take your comments seriously. We hope that despite the shortcomings you experienced, you were still able to enjoy your time in our area. If your travels bring you back to our area in the future, we would welcome the opportunity to host you again and provide you with a more pleasant and updated experience stay.
There were legit egg bugs in the bed, I felt very itchy. The rooms smelt like mold and the beds were not comfortable. Only good thing was the customer service I had, when switching into a new room.
Elizabeth
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Elizabeth,Thank you for sharing your feedback with us. We are truly sorry to hear about your disappointing experience during your stay at our hotel. Your feedback is incredibly valuable to us.We have recently enhanced the breakfast experience and selections and we regret to know that it did not meet your expectations. We strive to provide a satisfying dining experience for all our guests and your feedback will certainly help us achieve our goal.We appreciate you bringing these issues to our attention. Rest assured that improvements are underway to enhance the overall experience of our valued guests. We hope you will consider giving us another chance to provide you with a more enjoyable and updated experience.
Dear, Sara. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. Your feedback is important to us. We hope to hear more from you and learn more about what made your stay below your expectations. Here at La Quinta Sawgrass Mills which is now under new hotel ownership and new management, we continuously strive to meet your expectations. We hope that you give us the opportunity to better serve you in the future.
6/10 Okay
Rosalyn
Traveled with partner
Mar 22, 2024
Liked: Staff & service, amenities
Property is dated, the bed was horrible. Very dusty around doorways.
Rosalyn
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Rosalyn,Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your recent stay at our property. Providing a comfortable and enjoyable experience for our guests is our top priority, and we regret that we did not meet your expectations on this occasion.We understand your concerns about the dated appearance of our property and the condition of the room. Please know that we take all guest feedback seriously, and we are continuously working to make improvements to our facilities and accommodations. Your comments will be shared with our management team as we evaluate opportunities for updates and enhancements.We value your feedback as it helps us identify areas where we can improve, and we appreciate your patience and understanding, and we hope to welcome you back in the future.
Dear Patricio. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. Your feedback is valuable to us and we appreciate your compliments regarding our front desk staff, and we will be sure to pass along your kind words to them. We are committed to providing exceptional service to all our guests. We hope you had a memorable stay with us and we look forward to welcoming you again soon.
6/10 Okay
Dana
Mar 17, 2024
Dana
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 11, 2024
Dear Dana,We thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay. Your comfort is of the utmost importance to us, and we regret that we fell short of your expectations.This is not reflective of the high standards we aim to uphold. Rest assured, improvements are underway to enhance the overall experience for our loyal guests. We hope you will consider giving us another chance to provide you with a more enjoyable and updated experience.
10/10 Excellent
Myrna
Mar 17, 2024
Liked: Cleanliness, staff & service
Great stay but below par continental breakfast. Coffee was not palatable.
Other than a poor breakfast, our stay was great.
Myrna
Stayed 1 night in Mar 2024
Response from DP on Mar 18, 2024
Dear Myrna,Thank you very much for taking the time to share your feedback with us, and for awarding us a five-star rating. We truly appreciate your kind words and your honest feedback regarding your recent stay at our property.We're delighted to hear that overall, you had a great stay with us. Your satisfaction is our top priority, and we're thrilled that you found your experience enjoyable.We're sorry to hear that the continental breakfast did not meet your expectations, particularly the coffee. Your comments regarding the breakfast quality are duly noted, and we will certainly take steps to improve in this area.Your feedback is incredibly valuable to us as we continually strive to enhance our services and offerings to ensure that each guest has a memorable and enjoyable stay with us.Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Warm regards,
2/10 Terrible
levi
Mar 14, 2024
levi
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Apr 4, 2024
Dear Levi,Thank you for recently staying with us. Your feedback is important to us. We are sorry to have not met your expectations. We hope to hear more from you and learn more about what made your stay below your expectations. We aim to uphold the highest standards and exceed your expectations. We are here to make your stay the most enjoyable and comfortable. Thus we hope you will consider giving us another chance to serve you better and welcome you back with a more positive and updated experience.
Dear, Janice. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. Your feedback is valuable to us. We hope to hear more from you and learn more about what made your stay delightful. Here at La Quinta Sawgrass Mills which is now under new hotel ownership and new management, we goal to meet and exceed your expectations, and continuously strive to provide you with the most exceptional service. We hope you had a memorable stay with us and we look forward to welcoming you again soon.
4/10 Poor
Darren
Mar 12, 2024
Darren
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Apr 2, 2024
Dear Darren,Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. Your feedback is important to us as and we sincerely apologize for not meeting your expectations. We hope to hear more from you and learn more about your stay as we goal continuously improve our services and facilities and provide you with the convenience and relaxation you deserve . We hope that you will still give us the opportunity to welcome you back and better serve you in the future.
6/10 Okay
Vera
Mar 12, 2024
Liked: Cleanliness, staff & service
The location is awesome. Rooms need a little upgrading and tlc. Front desk person was fabulous
Vera
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Mar 13, 2024
Dear Vera. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. It's wonderful to hear that you had a positive experience with our staff during your stay. And we are equally thankful for giving us helpful feedback. Your kind words mean a lot to us, and Rest assured that improvements are underway to enhance the overall experience of our valued guests. Here at La Quinta Sawgrass Mills which is now under new hotel ownership and new management, we goal to meet and exceed your expectations, and continuously strive to provide you with the most exceptional service. Thank you again for sharing your experience, and we look forward to serving you in the future.
Dear Prosper. Thank you for your positive feedback! We are very glad to hear a relaxing and quiet environment during your stay with us. We are here to continuously provide you with a pleasant and memorable experience. Thank you again for choosing to stay with us, and we look forward to welcoming you back in the future.
Dear Adrian. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. It's wonderful to hear that you had a positive experience with our staff during your stay. Your kind words mean a lot to us, and I will be sure to share your feedback with the entire team. They work hard to ensure that every guest feels welcomed, valued, and well taken care of, and I'm glad to hear that their efforts made a difference for you.Providing exceptional service and hospitality is at the core of what we do, and we are delighted that our team members made a positive impression on you.Thank you again for sharing your experience, and we look forward to serving you in the future.
8/10 Good
Donna
Mar 11, 2024
Liked: Cleanliness
Donna
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 12, 2024
Dear, Donna. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. Your feedback is valuable to us. We hope to hear more from you and learn more about what made your stay delightful. Here at La Quinta Sawgrass Mills which is now under new hotel ownership and new management, we goal to meet and exceed your expectations, and continuously strive to provide you with the most exceptional service. We hope you had a memorable stay with us and we look forward to welcoming you again soon.
Dear Jill. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. Thank you very much for your kind words! We're delighted to hear that you had a pleasant experience during your stay with us. Providing exceptional service and ensuring our guests' comfort and satisfaction are our top priorities, and we're thrilled that we were able to meet your expectations. We hope you had a memorable stay with us and we look forward to welcoming you again soon.
Dear Garth. Thank you for your positive feedback regarding our hotel's location being proximity to where you needed to be while here in Sunrise. e hope you had a memorable stay with us and we look forward to welcoming you again soon.
The pool is a disaster .
I cleaned the pool for 3 hours & only cleaned half.
I like to swim when I’m in Florida.
Pool deck and what few tables did not spread to have been cleaned in weeks
Andrew
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Hi. Andrew. We apologize for the inconvenience caused by the condition of our pool during your stay. Please rest assured that we take your feedback seriously, and we will address the issues with our pool maintenance team immediately to ensure that the necessary steps are taken to improve its condition.Thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.
Dear Lauren. Thank you for your positive feedback! We're thrilled to hear that you experienced quick and friendly service during your stay with us. We're here to ensure you have a pleasant and memorable experience with us.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.
6/10 Okay
Donnae
Traveled with partner
Mar 10, 2024
Liked: Cleanliness, staff & service
It was convenient to get around and the staff was very warm and welcoming. I like that hot beverage was available in the lobby at all times. The pool needs cleaning.
Donnae
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Donnae. Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found our hotel convenient to get around and that our staff provided you with warm and welcoming service. However, we apologize for any inconvenience you experienced regarding the cleanliness of the pool. Maintaining a clean and inviting pool area is important to us, and we will address this issue to ensure it is promptly resolvedThank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.
6/10 Okay
Stacy
Traveled with family
Mar 10, 2024
Liked: Staff & service
When we arrived the day of check-in (which was shortly after 10:00am after just getting off a cruise) we had to pay an early check- in fee of $50 in which our room was ready. We were staying 2 nights. The hotel was a bit outdated as well as the room. Carpets smelled and the room has a bit of a musty odour. The staff was very friendly and helpful with directions and supplies for our room. Breakfast was very scarce with only eggs, toast, cereal and waffles. Not a lot of cereal selection or no fresh fruit choice.
Stacy
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Stacy. Thank you for taking the time to share your feedback about your recent stay with us. We appreciate both your compliments and your constructive criticism, as they help us improve our services and amenities for all our guests.We aim to uphold the highest standards and exceed your expectations and your feedback will certainly help us to improve these areas.Thank you again for sharing your experience with us. We hope to have the opportunity to welcome you back in the future and provide you with an improved and more enjoyable stay.
Very nice front desk staff. Polite, helpful and friendly.
Rob
Stayed 1 night in Dec 2023
Response from Hotel Manager on Mar 11, 2024
Dear Rob. We're delighted to hear that they provided you with excellent service during your stay. Ensuring our guests feel welcome and supported is a top priority, and it's rewarding to know that our team met your expectations in terms of politeness, helpfulness, and friendliness. We appreciate your feedback and will be sure to pass along your compliments to our staff. We thank you again for choosing to stay with us, and we look forward to welcoming you back in the future.
Nice area, quiet and convenient to highway and shopping.
Glenn
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Glenn. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your positive feedback about our hotel's location. We're delighted to hear that you found the area nice, quiet, and convenient, especially with its proximity to the highway and shopping amenities. We hope you had a memorable stay with us and we look forward to welcoming you again soon.
The property is ok... breakfast could use an update
Jareth
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Jareth. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your feedback. Rest assured that improvements are underway to enhance the overall experience for our guests. We have recently finished with carpet cleaning on the entire hotel. We also have enhanced the breakfast experience selections - now added 3 choice of cereals, choices of breads and bagels with jelly spreads, peanut butter, cream cheese, butter, orange and apple juice, waffles, banana, oranges and choice of coffee, tea as well.We are here to make your stay the most enjoyable and comfortable. Thus we hope you will consider giving us another chance to serve you better and welcome you back in the future.
Dear Ben. I'm deeply sorry to learn about the unpleasant experience you had during your recent stay. Your feedback is deeply concerning, and I want to extend my sincerest apologies for the inconvenience and disappointment this has caused you. Maintaining a comfortable and welcoming environment for our guests is our top priority, and it's clear that we failed to meet your expectations in this regard. Please know that your comments will be addressed with our maintenance and housekeeping teams immediately to ensure that necessary repairs are made, and proper measures are taken to address any odor issues in the room.I understand how frustrating and upsetting it can be to encounter such issues during your stay, and I apologize for the impact this had on your overall experience. If there's anything we can do to make amends or ensure a more pleasant stay for you in the future, please don't hesitate to reach out to us directly.
10/10 Excellent
Siobhain, Seattle
Mar 9, 2024
Siobhain
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 29, 2024
Dear Siobhain. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your positive ratings and are glad to know your overall satisfaction during your stay. Your feedback is very important to us as a valued hotel guest. We hope you had a memorable stay with us and we look forward to welcoming you again soon.
8/10 Good
Derick
Mar 8, 2024
Derick
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Mar 29, 2024
Dear Derick. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. Your feedback is very important to us as a valued hotel guest. We sincerely apologize for not meeting your expectations. We hope to hear more from you and learn more about your stay as we goal continuously improve our services and facilities and provide you with the convenience and relaxation you deserve . We hope that you will still give us the opportunity to welcome you back and better serve you in the future.
Roaches, dirty carpet, dirty elevator… only good thing was new towels.
Selva
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Selva. Thank you for bringing these concerns to our attention, and we appreciate the opportunity to address them and improve our services. I understand how unsettling it can be to encounter such issues during your stay, and I apologize for the impact this had on your overall experience. Ensuring a comfortable and relaxing stay for our guests is our top priority, and it's clear that we fell short of meeting your expectations in this regard. Please know that we are taking appropriate measures to address these issues and prevent future occurences. We aim to uphold the highest of standards. Rest assured, improvements are underway to enhance the overall experience for our loyal guests. We hope you will consider giving us another chance to provide you with a more enjoyable and updated experience.