Beautiful setting, good value. Poor fitness center
Posted Sep 20, 2016
Overall we enjoyed our stay at the Pelican. The setting right on the beach is unparalleled and the staff is excellent. The rooms are spacious and very comfortable, and the room prices are very reasonable compared to other nice hotels in the area. So the resort rates very high on the most important areas. We don't rate it 5 stars, however, for two reasons. First, their fitness center is pathetic, particularly for such a nice high-end property. The equipment is limited and in poor condition, to the point that we felt it unsafe. We went to a nearby facility to work out. To the management's credit, they did apologize and give us a $100 credit on our bill. Second, the food and drink prices were high and the portions were small. I don't understand why hotel management doesn't understand the negative reaction most people have to skimpy pours on drink orders. Other customers we spoke with noted this as well. The good will generated by a slightly more generous glass of wine is well worth the extra expense, and we hope they change their approach to food and drink portions.