Ratings based on 586 Verified Reviews

4.3 out of 5
86% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from HTI

Nice hotel but lack of service

Posted Mar 14, 2017
The room was nice but there was a little smell of humidity when entering. The card key kept disactivating, we had to go back tonthe front desk every time. When ordering in-room breakfast, the waiter had to come back three times because he jept forgetting items. The breakfast in the restaurant wasn't good.
Comment from Hotel Management
Mar 25, 2017 by Chris R, Hotel Management
Dear Vanessa, I am sorry to learn we fell short of our goal of exceeding guest expectations. I hope you can give us another try in the future. Kindest regards Chris Reger
4 out of 5
Recommended
for Everyone
by A verified traveler from Trinidad. W.I.

Overall a pleasant hotel...

Posted Mar 3, 2017
This hotel was decent. The lobby was lovely and room was decent (not spacious but then again I purchased the standard room). No real complaints except that ice machine on 6th floor had no ice and there are no drinks machines in the hotel to buy a small soda or juice...one would have to go to the lobby shop which had very little to choose from. Room service however is excellent and the staff are also excellent. The hotel is overall a good one.
Comment from Hotel Management
Mar 3, 2017 by Chris R, Hotel Management
Dear Amanda, Thank you for providing such valuable feedback. I am glad our team treated you so well. We are always trying to improve our guest experience and will use your feedback to improve. Kindest regards Chris Reger General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Good hotel, but far from entertainment and beach

Posted Mar 2, 2017
Pros: friendly employees
Location: not much to do nearby, close to airport
good breakfast, relaxing place, no further comments
Comment from Hotel Management
Mar 3, 2017 by Chris R, Hotel Management
Dear Traveler, Thank you for staying with us and providing feedback. We hope to see you again soon. Kindest regards Chris Reger General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Weekend getaway

Posted Feb 7, 2017
Staff was great! Room was clean! Restaurant food was delicious!
Comment from Hotel Management
Feb 17, 2017 by Chris R, Hotel Management
Dear Lisa, I'm excited to see how much you enjoyed your stay. Thank you for discovering our restaurant as well. We hope to see you again soon. Kindest regards Chris Reger General Manager
5 out of 5
by Ricardo

Posted Jan 23, 2017 on Hotels
Comment from Hotel Management
Feb 3, 2017 by General Manager, Hotel Management
Dear Ricardo, Thank you for staying with us and providing the kind review. We hope to see you again soon. Chris Reger General Manager - Renaissance Plantation
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Mill SC

Great Location....Beautiful Accommodations,

Posted Jan 10, 2017
Pros: The room was lovely, clean and upgraded. Aveda products rock.
Cons: N/A....unless free breakfast. =)
Location: Right off 95....didnt explore immediate area other than a stop at the 7-11 at exit to get bottles of water. Ordered pizza from Papa Johns.
We were in town for the Orange Bowl & then a cruise from Miami. Hotel is gorgeous, Spacious room...cozy bed...updated baths with Aveda products. About 15 minutes from Ft Lauderdale airport as well as to the Hard Rock Stadium. 35-40 minutes to the cruise port in Miami. Would stay here again.
Comment from Hotel Management
Jan 14, 2017 by Chris R, Hotel Management
Dear Jen, Thank you for staying with us and I hope you enjoyed the Orange Bowl. We hope to see you again soon. Chris Reger General Manager - Renaissance Plantation
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfy bed with lumpy pillows

Posted Jan 2, 2017
Pro's: Comfy bed. Nice pool & fitness room. Wired internet (free for rewards members). Full length mirrors. Clean floors. Con's: Lumpy uncomfortable pillows; housekeeping brought us some nice fiber filled ones instead but said there were only 2 of those in the hotel. Breakfast not included in rate. AC thermostat lied about room temperature and didn't get cold enough. Wifi is not encrypted. No lighted clock in room. No recycle bin. Both room keys got deactivated suddenly during our stay; front desk happily reprogrammed but no explanation why. Sprinklers sprayed on cars in parking lot (leaving hard water spots).
Comment from Hotel Management
Jan 14, 2017 by Chris R, Hotel Management
Dear Mark, Thank you for staying with us and providing such valuable feedback. We will use this information to improve future guest experiences. Kindest regards Chris Reger General Manager
5 out of 5
by Edward

Posted Jan 2, 2017 on Hotels
Comment from Hotel Management
Jan 14, 2017 by General Manager, Hotel Management
Dear Edward, Thank you for staying with us and the kind review. Kindest regards Chris Reger General Manager
2 out of 5
by Jerry

Adequate

Posted Jan 1, 2017 on Hotels
Over priced
Comment from Hotel Management
Jan 14, 2017 by General Manager, Hotel Management
Dear Jerry, Thank you for your feedback. We will certainly use this to evaluate ourselves for opportunities. Kindest regards Chris Reger General Manager
5 out of 5
by Sharon

Convenient and clean hotel

Posted Dec 31, 2016 on Hotels
it was great! when. we first step in the lobby we were like wow this is beautiful. the rooms were very clean and neat. Bathroom was sparkling clean, love the bed nice and soft. The area was nice for shopping and close to airport. Really love the neighborhood. Would definitely stay there again.
Comment from Hotel Management
Jan 14, 2017 by General Manager, Hotel Management
Dear Sharon, Thank you for the kind and valuable feedback, we will certainly share this with our team. We hope to see you again. Chris Reger General Manager - Renaissance Plantation