Ratings based on 550 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Luxury Style But...

Posted Sep 23, 2016
I chose Rennaissance Hotel for its convenient proximity to friends I was visiting. I found the decor to be great and comfortable. Very clean too. Something though is not right here. There was no valet service. Okay, I only had one heavy suitcase and I managed. The front desk staff were wonderful. I digress here. I sat down in the dining area to have breakfast. I sat and I sat. I finally gave someone my best NYC taxi wave. A nice young man came over and seemed surprised when I asked for Starbucks coffee to start off. The hotel advertised that they had Starbucks coffee. At no time was I given a menu. Weird. After about 10 mins the coffee arrived. I took it to go and skipped breakfast.
4 out of 5
by A verified traveler

Nice comfortable hotel.

Posted Sep 8, 2016
A very nice experience. Courteous and friendly staff.
Comment from Hotel Management
Sep 8, 2016 by Chris R, Hotel Management
Thank you for the kind review and feedback. We hope you will stay with us the next time you visit the Fort Lauderdale area. Sincerely Chris Reger General Manager
5 out of 5
by A verified traveler from tampa,Fl

Excellent!

Posted Aug 23, 2016
Comfortable Bed!! Great,location. I would stay here every visit to Florida. Little pricy...for food and drinks but worth the convience.
Comment from Hotel Management
Aug 25, 2016 by Chris R, Hotel Management
Dear Tricia, Thank you for you valued feedback and fantastic response. We take great pride in our food and drink offerings at the Renaissance plantation. We hope you will join us again soon.
4 out of 5
by A verified traveler

Nice hotel. Hottub did not work.

Posted Aug 19, 2016
Hottub was not working and manager acted as if she did not know about it at all. Also, the manager did not offer anything to compensate for our inconvenience. Apart from this issue, everything was excellent.
Comment from Hotel Management
Aug 25, 2016 by Chris R , Hotel Management
Dear valued guest, I apologize for the hot tub inconvenience you encountered as this is a valuable amenity for our guests. We have since taken measures to ensure the functionality is in order. I am glad the rest of your stay was excellent. Kindest regards
5 out of 5
by A verified traveler

Nice hotel

Posted Aug 15, 2016
Good customer service. Look could be cleaner. Room was nice and comfy.
Comment from Hotel Management
Aug 16, 2016 by General Manager, Hotel Management
Thank you for your feedback and kind review. We hope to see you the next time you are in South Florida. Kindest regards
3 out of 5
by A verified traveler

Not really a 4 star hotel

Posted Aug 2, 2016
Cons: Queen beds Room adequately stocked
Location: good shopping, restaurants, movie theater
Expedia told us we would have a room with 2 QUEEN beds. When we checked in, they told us they only had DOUBLE beds and we should complain to Expedia. The room was not stocked with everything it should have been (coffee cups, glass cups, towels for 4 people) and we had to call and request that stuff - 2 days in a row. On the 3rd day our keys stopped working in the door. I had my daughter run down twice for them to give us new keys - they didn't work. Finally we had a staff member come up and he said there was something wrong with the door. It was 11 pm and I didn't want them fixing it then. The work out room was very nice. Every single staff member was SUPER nice and helpful. The location is pretty nice. The rooms are not the most modern of hotel rooms I've stayed in - I'm surprised this is a 4 star hotel.
Comment from Hotel Management
Aug 16, 2016 by General Manager, Hotel Management
I apologize for you all of the opportunities you experienced during your stay. I understand how frustrating these instances can be. We will take the necessary steps to ensure instances such as these do not repeat during future stays. Kindest regards
4 out of 5
by A verified traveler from Turks and Caicos

Posted Aug 1, 2016
It was a Very good hotel, clean and comfortable. Also conveniently located to shops and restaurants
Comment from Hotel Management
Aug 16, 2016 by General Manager, Hotel Management
Thank you for your valued feedback and for staying with us. We hope to see you again the next time you are in the Fort Lauderdale area. Kindest regards
3 out of 5
by Olga

Posted Jun 20, 2016 on Hotels
Comment from Hotel Management
Jul 8, 2016 by General Manager, Hotel Management
Dear Olga, Thank you for the post. My sincere apologies that we did not provide you the 5 star experience you deserved. I assure you me and my team are laser focused on ensuring each guest receives the highest level of experience. We hope to get another chance to provide you that excellent experience on your next trip to Plantation. David Meisner General Manager - Renaissance Plantation
4 out of 5
by A verified traveler

Posted Jun 17, 2016 on Hotels
Comment from Hotel Management
Jul 8, 2016 by General Manager, Hotel Management
Thank you for the post and for the review of you recent stay! We appreciate the feedback. David Meisner General Manager - Renaissance Plantation
3 out of 5
by Paula from Memphis, TN

Posted Jun 14, 2016 on Hotels
The restroom we had a hard time flushing. Then someone made a bad complaint that our room was loud and it wasn't our room it was the room next door and across the hall. The other customers were constantly arguing in the hallway.
Comment from Hotel Management
Jun 17, 2016 by General Manager, Hotel Management
Dear Paula, Me and my team are very sorry to hear that you did not have a great stay with us. What you experienced is definitely not what me or my team seeks to create for our guests. I assure you your comments will be taken very seriously and we will continue to focus on providing only exceptional experiences for each and every guest. Thank you for your extremely valuable feedback. David Meisner General Manager - Renaissance Plantation