Reception

Reviews of Renaissance Fort Lauderdale West Hotel

4 out of 5
Renaissance Fort Lauderdale West Hotel
1230 S Pine Island Rd, Plantation, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 638 out of 1006 reviews" "
Rating 8 - Good. 212 out of 1006 reviews" "
Rating 6 - Okay. 84 out of 1006 reviews" "
Rating 4 - Poor. 27 out of 1006 reviews" "
Rating 2 - Terrible. 45 out of 1006 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Daniel I on Mar 26, 2024
Thanks for choosing to stay with us at the Renaissance Fort Lauderdale West; We hope you had a great time.Big thanks for leaving a review too! Your feedback really helps us out.If you're ever back in town, we'd love to see you again.

8/10 Good

Sonchelove

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. Room and communal areas were clean. Staff was very welcoming and accommodating. I would stay here again!
Stayed 2 nights in Mar 2024
Response from Daniel I on Mar 25, 2024
Thank you for you review. It's a delight to see you enjoyed your visit.

2/10 Terrible

DANIEL

Traveled with partner
On arrival, there was no one at the front desk waited for over 30 minutes before someone came out to check us in.
Stayed 1 night in Mar 2024
Response from Michelle on Mar 23, 2024
Thank you for your review. I sincerely apologize for your experience. We strive at all times to provide exceptional service and it seems we fell short of expectations during your stay. I regret to hear of your delayed check-in. I can assure you that we will take necessary steps to ensure there are not future occurrences. Thank you again for your feedback and we hope to welcome you back soon!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Modern clean boutique type hotel.
Stayed 3 nights in Mar 2024
Response from Michelle on Mar 19, 2024
Thank you for taking the time to share your thoughts on your recent stay with us. We're delighted to hear that you found our hotel to be modern, clean, and reflective of a boutique atmosphere.Providing our guests with a unique and comfortable experience is at the forefront of our priorities, and we're thrilled that you appreciated the design and ambiance of our establishment.Your feedback is invaluable to us as it helps us ensure that we're meeting and exceeding the expectations of our guests. Should your travels bring you back to the area, we would be honored to welcome you back for another enjoyable stay.Thank you once again for choosing to stay with us, and we look forward to the opportunity to host you again in the future.

2/10 Terrible

Audrey

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
After arriving at MN last night, the front desk staff was very pleasant and was clearly trying to accommodate her best the new arrivals in view of her key machine not working. We had to be escorted to our rooms. The room was very clean however as soon as I got into bed, exhausted, around 1 AM, I started itching. I was too tired to do anything about it and fell asleep. In the morning, the cleaning crew knocked on my door although I had put the “ck on me later” sign. I didnt noticed anything special in the morning so packed up and cked out. I passed by the lounge to grab breakfast but the only 2 options I saw were a breakfast buffet for $20 or Starbuck with its usual high prices. Apparently reserving through Expedia for a lesser price does not give you the benefit of a breakfast coupon. Unfortunately I have been itching all day and as a physician recognized bed bugs bites ☹️☹️😡😡😡Needless to say I !am far less than happy and would NOT recommend staying at this hotel until you see proof of extermination!!!
Stayed 2 nights in Mar 2024
Response from Michelle on Mar 19, 2024
Thank you for sharing your recent experience at our hotel. We sincerely apologize for the inconveniences you encountered during your stay, and we deeply regret that we fell short of your expectations.First and foremost, please accept our apologies for the inconvenience caused by the issue with our key machine. We understand how frustrating it can be to encounter such difficulties, especially after a long journey. Rest assured, we have taken immediate steps to address this issue to prevent any future occurrences.Furthermore, we are truly sorry to hear about the discomfort you experienced due to itching during your night's rest. We take matters of cleanliness and guest comfort very seriously, and it is distressing to learn that you suspect bed bug bites. Please know that we have initiated a thorough investigation to ensure that any unwanted pests are not present. Once again, we apologize for the negative experience you had during your stay. We sincerely hope for the opportunity to regain your trust and welcome you back for a much-improved experience in the future. If you would like to discuss your experience further or require any assistance, please do not hesitate to contact us directly.

10/10 Excellent

Pamila

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Michelle on Mar 19, 2024
Your feedback is greatly appreciated, and we're thrilled to hear that you had a wonderful experience during your stay with us.We strive to provide exceptional service and a memorable stay for all our guests, and it's always gratifying to know when we've succeeded in doing so.If you have any specific comments or suggestions you'd like to share with us, please feel free to reach out. We're here to ensure that your next visit with us is just as fantastic as this one.

10/10 Excellent

Michele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel every detail exceeded my expectations
Stayed 1 night in Mar 2024
Response from Michelle on Mar 16, 2024
Thank you for your review! We are delighted to hear that we exceeded your expectations.

10/10 Excellent

Doug

Business traveler
Very nice and a pleasant place to stay.
Stayed 1 night in Mar 2024
Response from Michelle on Mar 16, 2024
It's a delight to hear of your positive feedback. We hope to see you again soon.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Michelle on Mar 16, 2024
Thank you for your review! We are delighted to hear that you enjoyed the hotel and we hope to see you again soon.

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to countless restaurants and shops
Stayed 2 nights in Mar 2024
Response from Michelle on Mar 11, 2024
Thank you for your review! We are delighted to hear you enjoyed the close proximity to shops and restaurants. we hope to see you again soon.

10/10 Excellent

Michael

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Renaissance Ft Lauderdale West is easy to get to from the airport. It is very close to the highway and just off one of the exits. It is situated in a residential/corporate park area. The staff was extremely nice and accomodating. My family enjoyed a nice walk (~0.50 mile) around the lake behind the pool. The gym was convenient and had everything I needed. The pool is very nice and would like to use in the warmer months. Still nice to sit around and enjoy the Florida weather. My son also got a kick out of some of the wildlife in the rear of the hotel (lizards, fish, birds, etc.). We've had a few good stays here. We also noticed it seems to be a good hotel for people taking cruises out of Ft. Lauderdale. There was a Princess cruise bus and and one other cruise company picking up passengers as we were checking out.
Stayed 2 nights in Mar 2024
Response from Michelle on Mar 11, 2024
Thank you for sharing your experience at the Renaissance Ft Lauderdale West! We're thrilled to hear that you found our hotel conveniently located and easily accessible from the airport. It's wonderful to know that you and your family enjoyed the serene surroundings, taking leisurely walks around the lake and observing the local wildlife.We take great pride in providing exceptional service to our guests, and we're delighted that you found our staff to be accommodating and friendly throughout your stay. It's also fantastic to hear that you appreciated the amenities such as the well-equipped gym and the inviting pool area, which we hope you'll get to enjoy fully during the warmer months.It's heartening to know that your family has had several enjoyable stays with us, and we're honored to be a part of your travel experiences. We do indeed cater to guests embarking on cruises from Ft. Lauderdale, and we're pleased that you noticed the convenience of our location for cruise travelers.Thank you for choosing the Renaissance Ft Lauderdale West, and we look forward to welcoming you and your family back for many more memorable stays in the future! If there's anything we can do to enhance your next visit, please don't hesitate to let us know. Safe travels!

10/10 Excellent

Rob

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel for this area.
Stayed 2 nights in Mar 2024
Response from Michelle on Mar 5, 2024
Thank you for your wonderful review! It is a delight to hear you enjoyed your stay with us.

10/10 Excellent

Sharnel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it coming back soon
Stayed 2 nights in Mar 2024
Response from Michelle on Mar 5, 2024
Thank you for the wonderful feedback. We cannot wait to welcome you back soon.

10/10 Excellent

Josue, Crestview

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Jun 2023
Response from Daniel I on Feb 28, 2024
Thank you for you review. We are glad to see you enjoyed your stay with us. We thank you again for choosing us and hope to see you again in the future.

8/10 Good

Michele, Burr Ridge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Michelle on Mar 5, 2024
Thank you for review! We hope to welcome you back soon.

4/10 Poor

Virginia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I loved the hotel.. I had called to ask for early checkin. I was advised it would be around 1pm. When I checked I was told no notes for that. I waited in the lobby from1-4. At ,4 people were arriving and meeting rooms? I went up to rep and said can I get a room now? She said handicapp room was not ready . I didn’t know that’s why I waiting so long !!!! I said I don’t care what room and she gave me a room. Guess what? It was a handicap room after all!!!! She knew I was waiting and never let me know I could check in. I had to wait til 4 and get in line behind the line …. I would think the rep would have told me before the crowd entered that I could get a room!!!! Finally got the room . It wasn't til I turned in that I realized that the bed was broken. The right side had collapsed and so I slept at a slant all night. I didn’t complain because I was so tired and at 10 didnt want to have to move. I told the rep who checked me out and she said maybe we can comp you. Never heard anything!!!
Stayed 1 night in Jan 2024
Response from Michelle on Feb 23, 2024
Thank you for taking the time to share your recent experience at our hotel. We deeply regret that your stay did not meet your expectations, and we apologize for the inconveniences you encountered.First and foremost, please accept our sincerest apologies for the miscommunication regarding your early check-in request. We understand the importance of timely and accurate information, and we are truly sorry for any confusion or frustration this may have caused. Rest assured, we will be reviewing our internal communication processes to prevent similar issues from occurring in the future.

8/10 Good

Gina L., Orlando

Traveled with partner
Although the property has been updated, you can tell that the property is very old. Added to this, the finishing work is awful. There were tiles missing in my bathroom, and messy grout made the tiles appear dirty. The room was nicely decorated, but the bedding was horrible and the rugs by the bed are already showing dirty wear and tear. Flat pillows and cheap comforter/duvet. But worst of al,l the hallways and elevators were consistently dirty with food and dust. One day, the hallway on our floor smelled like a wet dog. The ladies at the front desk were pleasant. Parking was free and easy. Restaurant food was mediocre, but I was happy there was the option for food on-site. It wasn't the worst stay, but by far, it did not meet the Marriot standards I've become accustomed to.
Stayed 3 nights in Feb 2024
Response from Daniel I on Feb 19, 2024
Thank you for staying with us. We are so disappointed that your stay was not special and we would like to be able to follow-up accordingly. If you would like to reach out to me directly I am happy to follow-up on your concerns.

6/10 Okay

Maya, Long Beach

Traveled with partner
Disliked: Property conditions & facilities
The shower had damage and they attempted to seal it but wasn’t successful. The exterior around the headboard looked like it was falling down, you could see where they tried to cover it up with a temporary fix. I spent too much money for a mediocre room, I will never stay there again!!
Stayed 1 night in Feb 2024
Response from Daniel I on Feb 19, 2024
Thank you for staying with us. We are so disappointed that your stay was not special and we would like to be able to follow-up accordingly. If you would like to reach out to me directly I am happy to follow-up on your concerns.

6/10 Okay

Susan

Liked: Staff & service
Disliked: Cleanliness
The beds were not comfortable at all. Room was very dusty and needed to get more towels from housekeeping. New rule charges for parking? This will effect future stays. Ive been coming here for years and it did not feel the same.
Stayed 2 nights in Feb 2024
Response from Michelle on Feb 18, 2024
Thank you for your review! It's disappointing to hear we fell short of your expectations. We strive at all time to provide a comfortable stay for our guests. I can assure you the appropriate departments have been notified of your concerns. We hope to welcome you back next time!

6/10 Okay

jim

Business traveler
Disliked: Staff & service, amenities
Rooms were nice and clean. Nothing special.
Stayed 2 nights in Feb 2024
Response from Michelle on Feb 18, 2024
Thank you for your review! it's a delight to hear you enjoyed the cleanliness of our guestrooms. We do hope we can make your next trip a more special and memorable one!

10/10 Excellent

Ana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure staying here
Stayed 1 night in Feb 2024
Response from Amanda Sutherland, Senior Rooms Manager on Feb 15, 2024
Thank you for the 5 star review. Please come see us again soon.Kindest regards

2/10 Terrible

Tej

Traveled with family and small children
Disliked: Staff & service
You could hear other people, some talking was disrespectful and bad for kids
Stayed 2 nights in Feb 2024
Response from Michelle on Feb 12, 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience caused by the noise disturbances you experienced during your visit.Ensuring a peaceful and comfortable stay for all our guests is of paramount importance to us, and we regret to learn that we fell short of meeting your expectations in this regard. Please know that we take concerns about noise disruptions seriously, and we are continually working to implement measures to minimize such disturbances and maintain a serene environment for all.Thank you once again for your feedback, and we look forward to welcoming you back in the future.

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Michelle on Feb 8, 2024
Thank you for leaving feedback on our hotel. It's a delight to host you and we hope to welcome you back soon.

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a good property. The staff were friendly and helpful. The rooms were bigger than average and clean. The only thing I did not like, which was not in the Hotel's control, is there is nothing close by like shops or restaurants. You need to get transportation to take you anywhere.
Stayed 1 night in Jan 2024
Response from Daniel I on Feb 7, 2024
Thank you so much for your review! It's a delight to hear that you enjoyed our amenities, staff, and the overall quality of the room. We hope to see you again soon, whether for work or leisure!

10/10 Excellent

Suzanne

Liked: Staff & service, property conditions & facilities
Beds are high. Restaurant under construction. Makeshift restaurant needed a larger staff.
Stayed 1 night in Feb 2024
Response from Daniel I on Feb 7, 2024
Thank you for your review. We hope to welcome you back again soon.

8/10 Good

Roxanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly friendly and helpful staff. The room was very clean and sanitized...too much almost as the smell of sanitizer was very strong. Location was a short drive to restaurants and shopping. Would stay here again.
Stayed 1 night in Jan 2024
Response from Michelle on Feb 1, 2024
Thank you for your review. We hope to welcome you back again soon.

10/10 Excellent

carl

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I wasn't aware that I would have to pay for parking
Stayed 2 nights in Jan 2024
Response from Daniel I on Feb 7, 2024
We are sorry for the confusion. Yes, guest parking is 12 a night. If you have any questions please feel free to reach out.

10/10 Excellent

Carla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not happy that I had to pay for parking, on top of the high nightly rate.
Stayed 1 night in Jan 2024
Response from Michelle on Jan 28, 2024
Thank you for your review! We strive at all times to provide an enjoyable experience for all of ours guests. Our parking rates ensure that spots are reserved specially for hotel guests to provide amble spaces. We hope to welcome you back soon!

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Daniel I on Feb 7, 2024
Thank you for you review. It's a delight to see you had a fantastic stay. We hope to see you again soon!

10/10 Excellent

Kelley G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, quiet
Stayed 1 night in Jan 2024
Response from Daniel I on Feb 7, 2024
Thank you for you review. It's a delight to see you enjoyed your visit. Please come back and visit us again in the future.

10/10 Excellent

Afif

Traveled with partner
Stayed 1 night in Jan 2024
Response from Daniel I on Feb 7, 2024
Thank you for staying with us as well for the wonderful review. We hope to see you again.

10/10 Excellent

Thomas

Stayed 1 night in Jan 2024
Response from Daniel I on Jan 17, 2024
Thank you for your feedback. We strive at all times to provide our guests with an enjoyable stay. It's a pleasure to hear of your experience. We hope to host you again soon!

10/10 Excellent

aristotle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Daniel I on Jan 17, 2024
Thank you for your feedback. We strive at all times to provide our guests with an enjoyable stay. It's a pleasure to hear of your experience. We hope to host you again soon!

10/10 Excellent

Joseph, NORTH KINGSTOWN

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay, nothing to complain about at all!!!
Stayed 3 nights in Jan 2024
Response from Michelle on Jan 13, 2024
Thank you for your feedback. We strive at all times to provide our guests with an enjoyable stay. It's a pleasure to hear of your experience. We hope to host you again soon!

10/10 Excellent

Chanette

Stayed 2 nights in Jan 2024
Response from Daniel I on Feb 7, 2024
Thank you for you review. It's a delight to see you enjoyed your visit.

8/10 Good

Patrice

Traveled with partner
Liked: Amenities, property conditions & facilities
Chose hotel for location convenience to Ft. Lauderdale airport and planned shopping at Sawgrass. Staff helpful - stored luggage after early arrival - there were milk and cookies offered at checkin. Adequate parking, lovely lobby. Restaurant with limited evening menu - had a burger for take out to room - ok. Regular coffee brew packs in room, were not refilled despite specific request to housekeeping on leaving room. Had some lobby blockoffs last day in because Dolphin’s players were in hotel - not too disruptive. would stay again for location.
Stayed 2 nights in Dec 2023
Response from Michelle on Jan 13, 2024
Thank you for your review! We are delighted to hear that you enjoyed the local surroundings as well as property amenities. We hope to see you again soon!

8/10 Good

Samantha

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Michelle on Jan 13, 2024
Thank you for your review! We look forward to welcoming you back next time your travels bring you to the area.

10/10 Excellent

Jerry L.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Michelle on Jan 6, 2024
Thank you for your wonderful review! I do hope you choose to come back next time your travels bring you to the area.

10/10 Excellent

Homer, Nassau, Bahamas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have visited on many occasions.
Stayed 5 nights in Dec 2023
Response from Michelle on Jan 6, 2024
Thank you for making our hotel your home away from home. We value our repeat guests. We hope to host you again soon.

6/10 Okay

Tecia

Traveled with partner
Everything was fine im just picky
Stayed 2 nights in Dec 2023
Response from Michelle on Jan 6, 2024
Thank you for your review! We hope to make you next stay an exceptional one.

8/10 Good

Nicole

Stayed 3 nights in Dec 2023
Response from Michelle on Jan 22, 2024
Thank you for your review. We hope to see you again soon.

10/10 Excellent

marshall

Stayed 3 nights in Dec 2023
Response from Daniel I on Dec 30, 2023
Thank you for staying with us as well for the wonderful review. We hope to see you again.

6/10 Okay

Matthew

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Not offering Wifi as a part of your room is pretty bad considering you can get wifi at a coffee shop for a cup of coffee but not with your room for your stay? Breakfast buffet is not good at all. Service is pleasant but food is terrible. McDonald's would be a better breakfast for 1/4 the price. Not enough towels. 3 towels is not enough for 2 people. Showering is a normal thing. The only saving grace would be location is pretty good and staff is friendly. Other than that just stay at a Holiday Inn. It would be cheaper and better. That is the par we are dealing with.
Stayed 2 nights in Dec 2023
Response from Daniel I on Dec 30, 2023
Thank you for staying with us. We are so disappointed that your stay was not special and we would like to be able to follow-up accordingly. If you would like to reach out to me directly I am happy to follow-up on your concerns.

10/10 Excellent

Ernest

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Daniel I on Dec 30, 2023
Thank you for staying with us as well for the wonderful review. We hope to see you again.

10/10 Excellent

Jeane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Perfect location! Quiet. Bed was so comfortable. Bathroom was clean.
Stayed 1 night in Dec 2023
Response from Daniel I on Dec 30, 2023
Thank you for staying with us as well for the wonderful review. We hope to see you again.

10/10 Excellent

aristotle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Daniel I on Dec 30, 2023
Thank you for staying with us as well for the wonderful review. We hope to see you again.

10/10 Excellent

Fraser

Traveled with partner
I found breakfast expensive.
Stayed 6 nights in Dec 2023
Response from Daniel I on Dec 30, 2023
Thank you for staying with us as well for the wonderful review. We hope to see you again.

6/10 Okay

Lisa

Stayed 1 night in Dec 2023
Response from Daniel I on Dec 30, 2023
Thank you for staying with us. We are so disappointed that your stay was not special and we would like to be able to follow-up accordingly. If you would like to reach out to me directly I am happy to follow-up on your concerns.

10/10 Excellent

joe

Traveled with family
Liked: Amenities
Only negative is that they ran out of parking but allowed us to park in a handicapped spot. The bar staff were Awesome and we had a great stay!
Stayed 1 night in Dec 2023
Response from Daniel I on Dec 9, 2023
Thank you for staying with us as well for the great review. We hope to see you again.

10/10 Excellent

Marlowe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super stay
Super hotel, highly recommend. Room was set up beautifully-great decor. Bed was very comfortable, sheets spotless and soft. Pillows were lovely quality. Bathrooms were also great and the Aveda products were a nice touch. Hotel shows no sign or wear and not “tired looking” as so many these days.
Stayed 1 night in Nov 2023
Response from Daniel I on Dec 9, 2023
Thank you for staying with us as well for the fantastic review. We hope to see you again.